a question about virgin media and xbox live
 

HI,

I am new to the forums and have a question

I have been using the broadband service from NTL for years and have now migrated to the virgin media services and have no problem.

Before Christmas I was offered their starter pack service for 1p a month which i took and had installed in my bedroom.

I had been using their phone and broadband service before then and had a broadband installation in another room for my PC

One day i used the modem to connect to xbox live using the coax that was going into my STB for my tv service and it worked.

I decided to split my TV signal thereafter so I could use xbox live and connect the PC to the internet at the same time

However when I tried to use a regular (not hacked or chipped) NTL 250 modem to connect to live the connection failed at the MTU

The modem also failed to connect when I tried it on my PC

I am at a loss at what to do as I am now stuck with this modem and it doesn't work

The sync and ready lights are stable but it just doesn't connect

If someone could shed some light on why this modem won't connect I will be happy

Re: a question about virgin media and xbox live
 

It sounds like you're trying to connect two modems (remember you're using the STB as a modem) at the same time. You need a router rather than splitting the signal and confusing the network.

Edit: And the very thing you need was posted for sale earlier this evening :)
http://www.cableforum.co.uk/board/75...-wrt-ebay.html

Re: a question about virgin media and xbox live
 

Thanks a lot for the reply

I have tried a few forums and let me say you are the first to help so I cannot express how happy you have made me :D

anyway about the STB I have connect my modem (old sliver NTL 100) currently used for my PC to my xbox 360 with splitter installed no problem I could use live and watch cable but this new NTL 250 modem (that I brought from ebay) doesn't connect :confused:

Re: a question about virgin media and xbox live
 

That would be the problem then...

Just stick with the modem you were provided and put a router on it. Much easier and sticks within the Ts & Cs. Also allows other things to be attached as you want.

Re: a question about virgin media and xbox live
 

You have posted the exactly the same post here http://www.cableforum.co.uk/board/30...l#post34339948

Try to keep it to one post in future as am sure one of the admins will tell you.

Oh and welcome to the forums :)

Re: a question about virgin media and xbox live
 

I've closed your duplicate thread.


1 )You cannot use two modems at once.

2) You cannot use modems bought off eBay or anywhere else.


Only a VM supplied, registered, & activated cable modem will work.


I'd suggest you follow brundles' advice & get yourself a cable router. That way, you can use both the PC & the 360 online at the same time, no need for swapping leads over or moving the modem or anything.

Re: a question about virgin media and xbox live
 

I wouldn't be too vocal about buying an NTL250 from fleabay as these modems remain the property of VM.

Re: a question about virgin media and xbox live
 

Right so no one has really told me why I am having this problem or what I should do to remedy it

If no one has any answers just say so and close the thread then I can spend my time better else where

I posted in this forum because I thought somebody may have encountered this problem or know why it is happing

I don't know if I have an incompatible modem (for my 360) or I need to register the modem or do some kind of configuration?

If anybody knows please help

I can do without these sort or remarks above ^

The first person to post was trying to help others just seem to be snotty about my predicament

and I posted in the games section because I though people who have a 360 may know how to help

Sorry for breaking the rules

Re: a question about virgin media and xbox live
 

A modem bought off ebay will not work, you have been told this twice in this thread & also informed that the modem was offered for sale illegally.

I'm sorry that isn't what you wanted to hear, but I don't think anyone was being 'snotty'?

Re: a question about virgin media and xbox live
 

Ok cheers!

and sorry if you are easily offended :D:tu:;)

Re: a question about virgin media and xbox live
 

You don't need a second modem (indeed, unless you are going to pay Virgin for another broadband connection, you are unlikely to get one that works). What you need is a router, such as one of the Linksys WRT54G models.

Re: a question about virgin media and xbox live
 

The best solution to use both the Xbox and the PC at the same time is to get a router. If you follow the link I put in my first reply, there is a good router for sale on E-Bay from a respected member of this forum (not me!).

Re: a question about virgin media and xbox live
 

Thanks Stuart C and brundles you have been a help

Getting a router is what i was going to do at first but you see my 360 is in a room upstairs in my house and the PC is in a different room downstairs so it is a bit of an impossible mission to hard wire a network ( or be it a pain in the ass)

I can of course set up a wireless network but it will not be as good as a hard wired one and also as I am only on the M package from Virgin it will be a bit of a squeeze to share the 2mb connection for online gaming and downloading large files

Thats way I tried to have two separate connections

anyway I wanted to know if It is a good Idea to ring Virgin and try to register my newly acquired modem

Does anyone think that is a good idea?

or are there other solutions.....like maybe just get a wireless router or forget the hole thing

Re: a question about virgin media and xbox live
 

They won't register any modem not acquired through them.

A router is your only option.

Re: a question about virgin media and xbox live
 

get a router and hard wire both conx you have already wired both modems so you must know what your doing as for 2mb thats more than enough just dont download when gaming:tu:

Re: a question about virgin media and xbox live
 

One thing you could do is use QoS on the router. The firmware Druchii has on the router for sale will allow you to give the Xbox top priority for uploading traffic which should help.

Re: a question about virgin media and xbox live
 

Hello "Helloiamnew" welcome to the club... please don't be put off by the occasionally over zealous response, there is a tendancy for the self appointed VM police to put people in their place... (No offence:-)

Can you believe that yesterday someone posted that a question asked here had also been asked on another board...

A cable modem is not like the dial up modems of old - in the cable world they are a)owned by VM and b)unique to your account. Which means there is a code assigned to the cable model, and physically written to a chip inside the modem. This is not the TCP/IP address. Its more like a a MAC address...

So what can you do... bin the modem you brought. Buy a wireless router, if you are not IT savvy go for a factory fresh device with the original firmware (albeit the lastest version). The network part of the modem plugs into the WAN or INTERNET port on the router. Many routers have hubs built in, often four extra connections. You then have the flexibility of plugging your PC AND XBOX into the hub or with the addition of a wifi card for the PC and 360, connecting from around the house.

I actually use one of those PowerLine jobbies to connect the 360 to the hub on my router via the mains.

For anyone intrested, 250 modem cabled to an ISASERVER 2006 in the garage, connected to a Motorola WiFi router which inturn is connected to the 360 in my DMZ, A Linksys wifo router in my attic completes the picture... REMEMBER to mitigate any risk when setting up any wifi gear... a password is a starting point...

I hope you consider the above to be in the spirit of any forum...

Good luck and please feel free to post questions about setting up your router.

Re: a question about virgin media and xbox live
 

:tu: Good point on the PowerLine jobbies - they're more expensive that most of the alternatives, but they're simple to install & use without the interference/reliability drawbacks of wireless.

Edit: Remember that you'll still need a router to split and route correctly. Install the router next to the CM then use the PowerLines in place of the network cabling to get the 360 online.

Re: a question about virgin media and xbox live
 

i bought a modem from ebay the ntl 250 and rang them, they asked for the MAC code on the sticker and it started working but i think your only allowed one modem per line. routers the best option mate and then bridge the connection if you wanna take it to another place in your house or use WIFI

Re: a question about virgin media and xbox live
 

Hi,

Thanks a lot planbee, brundles (again) and saeedk786

and of course others that have contributed

I have read up on powerline networking and wanted to know what is the best one to get

I like the look of the linksys one but I can't find anywhere that sells it in the UK

Cheers!

Re: a question about virgin media and xbox live