Shocking Service From Virgin Media
 

As i Was unhappy with the Service VM were Giving to me..I Cancelled all my 3 services as of Last Friday.. The Girl said we would have to do a 30 day cancelling period and i agreed...

I Rang late Friday becuase my Net was not working...The India Girl said Theres Maintance in your ares..would be fixed Saturday 6:30PM....Saturday 6:30 Came...No internet...So i Rang....Your Modem's MAC is being denied access to our network sir..Ill put you thorugh Customer Service (This was at 7:30pm ) I get Disconnected while being transfered This Happened 7 Times... They Have no Techical Support to be able to tuen on a Modem it Seems at Weekends ?!?!?!?!?!

I Rang Back on Sunday and they say Customer Service is Closed and nothing can be done....So Theres 3 Days without Net...I Rang Back to Day And within 5 Times it was all Sorted...28 Days until i Leave VM

Now My BT Line is going live next week....Need a New ISP...Recommend one Please :D Unlimited DL :D

Re: Shocking Service From Virgin Media
 

Well you need to know whats in your exchange.

Go HERE

Put your number in and that will tell you your line distance and whats in the exchange. Line distance will be line of site so you will need to add at least 1 km more to that.

Re: Shocking Service From Virgin Media
 

The line distance needs to be doubled !! The straight line distance should NOT be used to measure what speed you could get. I have had a brand new line installed by BT, and the distance is 7.5km as confirmed by the engineer. This websites shows 3.04Km.

Re: Shocking Service From Virgin Media
 

I can only give out information that was given to me. I had a similar problem but i will not quote all that here or i will be accused of anti ADSL postings :LOL:

what speed do you get on 7.5 km ?

Re: Shocking Service From Virgin Media
 

If BE are in your area matey got with them. I had them before I got cable and their customer service is brill and quick, albeit via emails etc and the internet was bostin!!!!

LTG

Re: Shocking Service From Virgin Media
 

They quoted a max of 512Kb. Went with Telewest and have had 2Mb all day every day since install, no drop in speed what so ever.

Re: Shocking Service From Virgin Media
 

i would drop the phone and drop there CRAPY excuse for a tv service and stick with the BB at 7.5KM from the exchange it will be bad for you

Re: Shocking Service From Virgin Media
 

Good Call :tu: :rolleyes:

Re: Shocking Service From Virgin Media
 

BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale SDSL
Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Tiscali LLU
Orange LLU (Formerly Wanadoo)
Virgin Media (cable)
21CN PSTN migration due Jan-Mar 2009

According to BT Wholesale, your line should be able to support a 4Mbps or greater ADSL connection via ADSL Max.

You are approximately 2.61km from the exchange (straight line distance).

Does The Above Mean i Can Aslo get AOL ( U Need LLU For Them ) But it Don't Say it on the List...

Re: Shocking Service From Virgin Media
 

Aol is now owned by Opel telecom aka Talk Talk (car phone Warehouse) What a combination :LOL:

Re: Shocking Service From Virgin Media
 

So AOL Gone Rubbish ???

What about bethere? They Good ?

Re: Shocking Service From Virgin Media
 

BE are supposed to be good BUT again you are 7.5KM from the exchange and i am sure you would be better of with VM BB

Re: Shocking Service From Virgin Media
 

They Won't Fix my Fault Mate

Re: Shocking Service From Virgin Media
 

You wont really find many ISPs out there with a service like Virgin Media (a good service) you could try Sky Broadband Max (16Mb) or Be Unlimited (24Mb)

Re: Shocking Service From Virgin Media
 

what speed do you get on 7.5 km ?[/QUOTE]

I Take it The Nearer u Are to the exchange the Faster u go ?

Re: Shocking Service From Virgin Media
 

Spitfire12 is 2.61km from the exchange. It's only me at 7.5Km.

Re: Shocking Service From Virgin Media
 

Re: Shocking Service From Virgin Media
 

Well today the final insult happened to me after I was promised a call to tell why I only get 5mb download on a 10mb TBC 20mb connection.
Well I got the call which I was happy with but then the words " You will not be happy to here the fault that has been ongoing for 9 months has not been rectified and we have no end date for you".
"we will send you a letter in the post to confirm".

So I have a choice walk a way after having my walls drilled and 6 years service with no problems until 9 months ago or continue to ask fight for a discounted broadband!

Once I get the letter I will take this to the telco watchdog the reason is that the engineers just cant be bothered to go back to basics and diagnose the problem. Will ADSL 2 be an improvement my neighbour has given me horror stories about SKY ?

Sorry to hijack your thread well sort of ...We all want value for money surely.

Re: Shocking Service From Virgin Media
 

On average lines are 1.4 times straight line distance. This is the figure accepted by Ofcom as being correct.

This coming from a guy whose line is nearly 3 times straight line however the regulator says so so who am I to argue :angel:

---------- Post added at 11:04 ---------- Previous post was at 11:03 ----------

What does http://www.samknows.com say about your line length? That's something that's pretty relevant.

Re: Shocking Service From Virgin Media
 

2.61 is long, you would be lucky to get 4meg. Its possible if a direct route but to give you an idea I am 1.65 and have nearly 50db attenuation.

Re: Shocking Service From Virgin Media
 

Yeah, 2.61 KM is the straight line distance so your physical line distance is going to be more than that... although I'd think it's unlikely it'll be as much as 7.5 KM.

As someone else suggested, ditch 'em for hte phone & TV but keep them for BB - this is what I've done.

Re: Shocking Service From Virgin Media
 

As I explained, BT installed a brand new line and the engineer confirmed the distance was 7.5km, and that no one in the area could get ADSL.

Re: Shocking Service From Virgin Media
 

he was referring to spitfire12's distance not yours :p:

as stated by others i really wouldn't use ADSL at that distance, i haven't even bothered to see what speed i can get on ADSL as the straight line distance is 3.5km for me

Re: Shocking Service From Virgin Media
 

Spitfire12's distance is 2.61km, he has never said he was 7.5km !!!

Re: Shocking Service From Virgin Media
 

Ok Guys..VM Broadband is Rubbish where I am...My College Mate lives 4KM From the Exchange.. He Gets 150 - 2MB

im 2.61KM Straight Line Distance so i should get 4MB + :D

Go to The Link Below And Post Idea's on What Speed id Get on Bethere Please

Someone Says i could get 4-8MB
Other People say 2-4mb

http://www.cableforum.co.uk/board/63...sp-needed.html



What Speed will i get If I Am 2.61 Km Away From Exchange..

Re: Shocking Service From Virgin Media
 

4-6Mbit seems a reasonable guesstimate. 2.61km as crow flies, around 4km of cable length.

Yeah 6Mbit.

Re: Shocking Service From Virgin Media
 

My College Mate is With Talk Talk and Hes about 4KM Away From the Exchange..he gets betwwen 150 and 2MB


ah he might be 6KM away and hes Probably not doubled it....

I Take it if me and someone else are 4KM Away it All depends on the Providers u go with... That Pings do be there Give to UK Servers?


can u do a trace route to 193.47.83.148 please its my gameing server please so i know what its like when it enters the Data Centre

ty

Re: Shocking Service From Virgin Media
 

its 2.61 straight, if we used ofcoms stated average of 1.4 per 1 to calculate it then the real distance could be estimated at 3.65km and then it would depend on the cabling BT used it could range from horrible aliminium to thick copper, the average loop loss per km seems to be 15-17db so he would be looking at over 50db attenuation in my opinion and that is likely to mean 4-5meg at best depending on line noise.

Be aware I reckon your real length is probably longer then 4km, I am 1.65 straight and 3.96km actual length.

Re: Shocking Service From Virgin Media
 

Loop loss averages 10dB / km. Another 3dB or so is added by CPE equipment. I'm spot on for that, 1.4km line, 17dB downstream attenuation.

Ofcom's stated average is 1.4 * straight line distance, you may not follow that but it's still the average of the lines across the country so you have no reason at all to claim that he's probably longer distance beyond personal experience and heresay. Forums always tend to show the worst.

Try not to always see glass half empty because your own experience isn't too hot ;)

---------- Post added at 08:19 ---------- Previous post was at 08:17 ----------

Ewww Talk Talk :sleep:

Re: Shocking Service From Virgin Media
 

Incomplete - Whats My Actual Line Distance then....??? 2.61KM is my Straight Line Distance...

With That Actual Line Distance..What speed will i gain from that Mate ?

Re: Shocking Service From Virgin Media
 

Re: Shocking Service From Virgin Media
 

Who states the average is 10db loss per km? I have seen it quoted by mrsaffron on adslguide but I do not just use my experience I use everyone who reports theirs. Most people who report their stats and line length have a higher then 10db loss per km and I think that is either a made up figure or miscalculated.

I stand by what I said based on reported figures the average loop loss is considerably above 10db per km most likely due to poor quality cabling. For some people its over 20db per km so I have not based on high end and my own line is actually 17db loss per km.

I would use long lines as a better comparison.

My sisters line is 0.8 real length 0.3 straight and is also 17db attenuation.
Friends line is 4.9 real length 4.4 straight and is 48 db attenuation (so almost 10db loss per km)
Another friend is 1.5 real length and has 39 db attenuation
Various people have reported their attenuation and know their actual line lengths and all are around 15 per km loop loss.

This 10db I suspect is based on specs for good quality new copper which doesnt apply to most of BTs local loop.

I can see now why you so happy about BTs loops you are one of the lucky 25% with a short line, and many of these take the I am alright Jack attitude in that because they have good specs they assume all is good.

Re: Shocking Service From Virgin Media
 

BT use a cable model: a telephone line of 0.5mm copper, 1km long will loose 10.301 dB at 300kHz.

If you think they are lying about this or are incorrect I'd suggest you contact Ofcom. BT also may want to know as all their advertising of their fixed rate services were based on this assumption.

That or BT may know more than your knowledge based on reading internet forums about their own network.

Regarding your other comments I never said anything about the quality or otherwise of BT's network so all I can say to that is (hate this word but) whatever - I have had the pleasure of troubleshooting a lot of BT copper related issues on DSL lines so I assume nothing.

Anyway sorry to disturb your now cross-thread rant. BT are rubbish, ADSL is rubbish, worst network in the world, crap copper everywhere gone green, BT intentionally make lines longer, etc, etc.

If you want to see crap lines go check out some other countries such as USA and Canada with all overhead loading coiled and bridge tapped gack, or Australia with a fixed very strict distance and very low speed DSL deal.

Re: Shocking Service From Virgin Media
 

When and where have BT stated they use 0.5mm copper for all their lines? I have heard from numerous BT employees that the copper used varies from location to location, the unluckiest will have poor aluminium cable and the luckiest will have thicker good quality copper cabling, so straight off when you mention 0.5mm copper cable I am already seeing question marks, what % of lines use 0.5? if no % is defined then thats something else that puts that into dispute. I also suspect specs on paper the ones you have written will generally be worse then real experience due to corrosion and ageing of the copper.

Re: Shocking Service From Virgin Media
 

this ones warming up..niiiccceeee :D

Re: Shocking Service From Virgin Media
 

Sorry to disappoint but it's not going to warm up anymore.

I did type a big response then realised how pointless it is dignifying the above with a response. I don't engage in discussion on technical matters with people whose experience is internet forums and who have an agenda as they consider the service this technology supplies them inadequate.

Re: Shocking Service From Virgin Media
 

I wont be commenting on this much more dont want to get into a slanging match, I just advise anyone looking into getting into adsl to do your research and try and find out of neighbours what their service is like.

Re: Shocking Service From Virgin Media
 

Good point.