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-   -   Virgin Media in trouble with police (https://www.cableforum.uk/board/showthread.php?t=33612812)

Paul H 22-04-2007 23:01
Virgin Media in trouble with police
 
:D

Quote:
My sister who has phone services with NTL (VirginMedia) reported her
phone line faulty some weeks ago, a visit by an engineer pinpointed
an underground cable problem.

She was given a date of I believe of May 15th (job no. 1193066) for
remedial work to be carried out.

Now she has a problem whereby calls are being generated without her
using the house phone to "Emergency Services", this evening she has
had phone calls from the police asking why she is contacting Emergency
Services and what is the problem!

She has had to explain that she has not made any calls to the
emergency services and they have given her a "Police incident" number
and asked her to contact VirginMedia services as a matter of priority.
Today the police have received 3 emergency calls traced to her phone,
they say that they have to respond to these calls.

Tonight she has spent over 40-minutes trying to contact the
VirginMedia call-centre before her call was picked up by the Indian
call-centre, after explaining the situation she was told that there
was nothing they could do!

She has since been back in contact with the Police to explain what the
situation is and they are not best pleased with VirginMedia.

Paul K 22-04-2007 23:03
Re: Virgin Media in trouble with police
 
Is this your sister or just another unsubstantiated thread?

Paul H 22-04-2007 23:05
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Paul (Post 34282465)
Is this your sister or just another unsubstantiated thread?
You're so rude and insensitive.

Stuart 22-04-2007 23:06
Re: Virgin Media in trouble with police
 
It's a valid question...

Paul K 22-04-2007 23:07
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Paul H (Post 34282467)
You're so rude and insensitive.
And you are evasive, answer the question that everyone else is thinking.

jcw00 22-04-2007 23:09
Re: Virgin Media in trouble with police
 
My brother-in-law had the same problem 2 years ago with NTL. An NTL engineer disconnected his line as he was on holiday.

Paul H 22-04-2007 23:16
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Stuart C (Post 34282469)
It's a valid question...
It's not my sister. and it's not ubsubstantiated.

---------- Post added at 22:13 ---------- Previous post was at 22:12 ----------

Quote:
Originally Posted by Paul (Post 34282470)
And you are evasive, answer the question that everyone else is thinking.
Why does everyone think it's my sister for? :confused:
I see it now.
Quote:
my sister
---------- Post added at 22:16 ---------- Previous post was at 22:13 ----------

Quote:
Originally Posted by jcw00 (Post 34282473)
My brother-in-law had the same problem 2 years ago with NTL. An NTL engineer disconnected his line as he was on holiday.
Did they come out any faster than a pizza delivery? :)

Hugh 22-04-2007 23:20
Re: Virgin Media in trouble with police
 
Do you have a link to your "quote"?

Paul H 22-04-2007 23:23
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by foreverwar (Post 34282484)
Do you have a link to your "quote"?
Yep.

:)

punky 22-04-2007 23:24
Re: Virgin Media in trouble with police
 
I don't know about this case obviously, but this sort of thing is well documented.

SnoopZ 22-04-2007 23:25
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Paul H (Post 34282489)
Yep.

:)
That link tries to fireup Outlook Express in Firefox and in Opera it want's me to make an account.

Paul H 22-04-2007 23:27
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by SnoopZ (Post 34282493)
That link tries to fireup Outlook Express it Firefox and in Opera it want's me to make an account.
It's a usenet posting in virginmedia.feedback.

Marge 23-04-2007 00:44
Re: Virgin Media in trouble with police
 
Wish I had a pound for every time I'd heard of this happening, hardly breaking news....... Paul, I think you need to go and see your GP and see if he/she can help with your VM OCD :D

Paul H 23-04-2007 00:48
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Marge (Post 34282546)
Wish I had a pound for every time I'd heard of this happening, hardly breaking news....... Paul, I think you need to go and see your GP and see if he/she can help with your VM OCD :D
What is OCD please?

cimt 23-04-2007 01:25
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Paul H (Post 34282548)
What is OCD please?
"Obsessive-compulsive disorder (OCD)"

How long was it going on for? Do you know?

Paul H 23-04-2007 01:31
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by cimt (Post 34282572)
"Obsessive-compulsive disorder (OCD)"
Thanks.

Quote:
How long was it going on for? Do you know?
Not long. I think it's the first time she's done it. I get used to being abused on here as much as I do here now :confused:

AndrewJ 23-04-2007 10:27
Re: Virgin Media in trouble with police
 
If you hate VM so much why do you have their logo for an avatar :S

zing_deleted 23-04-2007 10:32
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Paul H (Post 34282577)
Thanks.



Not long. I think it's the first time she's done it. I get used to being abused on here as much as I do here now :confused:
its your attitude mate and the way you treat others look back at some of your posts aimed at other members you poor hard done to soul you

Paul H 23-04-2007 10:49
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by AndrewJ (Post 34282700)
If you hate VM so much why do you have their logo for an avatar :S
I do not hate VM. just because my posts are not what you want to hear it doesn't mean I hate them. hate is a strong word. I don't hate anyone.

---------- Post added at 09:49 ---------- Previous post was at 09:48 ----------

Quote:
Originally Posted by zinglebarb (Post 34282707)
its your attitude mate and the way you treat others look back at some of your posts aimed at other members you poor hard done to soul you
Oh behave. look back at your own posts aimed at one member. non stop one after the other.

xspeedyx 23-04-2007 11:02
Re: Virgin Media in trouble with police
 
I think we should think okay ur sister had a problem but does she want you to broadcast to everyone mate.
As for ur dislike to vm why talk bout them so much

Paul H 23-04-2007 11:07
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by darthlinux (Post 34282746)
I think we should think okay ur sister had a problem but does she want you to broadcast to everyone mate.
It was not my sister. I had one sister she is dead.
I don't know why you missed the part where I've already explained the source of the quote.

Quote:
As for ur dislike to vm why talk bout them so much
I just looked at what forum I was in. yep a forum about Virgin media. I could post off topic and talk about Tiscali if you want? :rolleyes:

Rapid Dr3am 23-04-2007 12:35
Re: Virgin Media in trouble with police
 
If you have this fault, we manually datafill the line to disc it.

Derek 23-04-2007 17:50
Re: Virgin Media in trouble with police
 
Back on topic and enough of the digs

This kind of thing happens quite often with BT and VM phonelines. The Police have to respond to all 999 calls but can reduce the priority if there are multiple false calls from one number.

papa smurf 23-04-2007 18:19
Re: Virgin Media in trouble with police
 
this is a common problem caused by water ingress ,either the copper cable feeding the cab is wet or a joint in the system is wet,[can allso be caused by wet cross connect modules]which is the most common cause of this fault .fluctuating voltages simulate number dialing

Arch Stanton 23-04-2007 20:28
Re: Virgin Media in trouble with police
 
The fault is simulating someone dialling 112. As said previously this is a common problem. Unfortunately I don't have an "in" at faults these days.

on in an hour! 24-04-2007 13:26
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Arch Stanton (Post 34283466)
The fault is simulating someone dialling 112. As said previously this is a common problem. Unfortunately I don't have an "in" at faults these days.
quite correct arch,most of the ones i go to the call centre have actually called the switch and removed the datafill so as it cant keep generating these calls until such time as the tech can visit.

NTLVictim 24-04-2007 13:45
Re: Virgin Media in trouble with police
 
Datafill?

on in an hour! 24-04-2007 14:05
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by NTLVictim (Post 34284012)
Datafill?
the stuff on the switch that generates your line No and features etc.basically they take the live off the system till prob sorted,tech then rings our telco provisioning and routing dept and gets said info put back on to switch.;)

NTLVictim 25-04-2007 09:12
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by on in an hour! (Post 34284025)
the stuff on the switch that generates your line No and features etc.basically they take the live off the system till prob sorted,tech then rings our telco provisioning and routing dept and gets said info put back on to switch.;)
Ah, thanks..what an old git like me would call "flashing the firmware":)

colin-bennett 25-04-2007 11:39
Re: Virgin Media in trouble with police
 
Strange thread.....

arcamalpha2004 25-04-2007 11:55
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by colin-bennett (Post 34284777)
Strange thread.....


Nothing strange about it ;) poor maintenance leading to police resources being diverted to none emergency situations.

Stuart 25-04-2007 12:25
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by arcamalpha2004 (Post 34284792)
Nothing strange about it ;) poor maintenance leading to police resources being diverted to none emergency situations.
Which of course, never occurs with BT... :rolleyes:

Paul H 25-04-2007 12:33
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Stuart C (Post 34284816)
Which of course, never occurs with BT... :rolleyes:
:LOL:

arcamalpha2004 25-04-2007 12:37
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by Stuart C (Post 34284816)
Which of course, never occurs with BT... :rolleyes:

Did I say otherwise? no I did not, but given that the original post was regarding a vm customer! :erm:

iSteve 25-04-2007 14:21
Re: Virgin Media in trouble with police
 
As others have said, this sort of problem is well documented. Just think how pulse dialing works: tap the flash hook. One click, another click, followed by two clicks. Quite easy to imagine this sort of thing happening on a faulty line. I believe this is how the fault occurs. Simply put, 112 is not a very smart choice for an emergency service :rolleyes:

I occasionally heard about this sort of thing happening to NTL customers, and I believe I remember a few BT techs mentioning it at a CWU branch meeting once also. It's one of those "rare, but common" problems ;)

It is a very serious and sensitive issue though so I'm not surprised that techs would temporarily disconnect such a line: false emergency calls could cause confusion and put lives at risk. Can any techs confirm if these kind of faults get can/should get priority treatment? Can you recommend any way the customer can escalate this to the best people and get it sorted quickly?

Nedkelly 25-04-2007 14:55
Re: Virgin Media in trouble with police
 
:) Any line doing this is disconected to stop it until a tech can get to the line to check it for a fault the police can get the phone company to do this as papasmurf said it can be caused by a no of things .It is qiute rare but we do try to get to these as soon as possible :tu:

Arch Stanton 25-04-2007 18:57
Re: Virgin Media in trouble with police
 
Quote:
Originally Posted by iSteve (Post 34284921)
As others have said, this sort of problem is well documented. Just think how pulse dialing works: tap the flash hook. One click, another click, followed by two clicks. Quite easy to imagine this sort of thing happening on a faulty line. I believe this is how the fault occurs. Simply put, 112 is not a very smart choice for an emergency service :rolleyes:

I occasionally heard about this sort of thing happening to NTL customers, and I believe I remember a few BT techs mentioning it at a CWU branch meeting once also. It's one of those "rare, but common" problems ;)

It is a very serious and sensitive issue though so I'm not surprised that techs would temporarily disconnect such a line: false emergency calls could cause confusion and put lives at risk. Can any techs confirm if these kind of faults get can/should get priority treatment? Can you recommend any way the customer can escalate this to the best people and get it sorted quickly?
It should be possible to configure the line to receive only MF tone dialling and "switch off" the reception of LD dialling. Simple switch config.


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