HELP SPeed Issue wrong config file
 

Please help using
ISP default Config File cm-10240-384
Maximum Download Speed 10240000 bps
Maximum Upload Speed 384000 bps

Im on the xl package for Cr0 which config do I need for full speed i.e 10mb plus

Re: HELP SPeed Issue wrong config file
 

What makes you think you are on the wrong config?

Re: HELP SPeed Issue wrong config file
 

Upload speed looks wrong though - shouldn't it be 512KB up for 10MB down

Re: HELP SPeed Issue wrong config file
 

Not if he's ex TW, I think their upload was lower.

Re: HELP SPeed Issue wrong config file
 

Im supposed to be getting 10mb down

4233.03 Kbps ( 4.1 Mbps ) ??? think broadband speetest
355.09 Kbps ( 0.3 Mbps )

Re: HELP SPeed Issue wrong config file
 

That's what the config you posted is - 10M down, 384K up

Re: HELP SPeed Issue wrong config file
 

but im only getting 4 down ???

Re: HELP SPeed Issue wrong config file
 

Download speeds are not guaranteed, what is your setup, what equipment and connection type is in use and have you tried the speed tests at different times of the day?

Re: HELP SPeed Issue wrong config file
 

sb4200 motorola
Signal to Noise Ratio 38 dB
QAM 256
Power Level 3 dBmV

Speed test only just run

That would be crazy paying for 10mb service and only getting 4mb down

Re: HELP SPeed Issue wrong config file
 

And the rest of the information I asked for? ;)

Re: HELP SPeed Issue wrong config file
 

Try a download and see how fast you get.

gentoo.virginmedia.com.

Loads of large files in there.

Re: HELP SPeed Issue wrong config file
 

vista ultimate
virgin xl package 10mb
cable connection

do you need anything else?

Re: HELP SPeed Issue wrong config file
 

Ethernet? How long have your speeds been like this by the way?

Re: HELP SPeed Issue wrong config file
 

500kb so half the speed it should be

---------- Post added at 14:18 ---------- Previous post was at 14:17 ----------

ethernet. First time ive run a speed test in 3 or so months

Re: HELP SPeed Issue wrong config file
 

I think you may need a new modem, the QAM 256 seems to bork the Surfboards.

Re: HELP SPeed Issue wrong config file
 

could i try an updated firmware?
Anyone have a link?

Re: HELP SPeed Issue wrong config file
 

Nope. You can't mess with the firmware.


If your Moto Surfboard doesn't work well with the 10mbps service, then you'd need to get onto Virgin & get them to replace your modem with one of the newer ones.

Re: HELP SPeed Issue wrong config file
 

Thanks for your help guys reverted back to old firmware and bingo 10mb again :)

Re: HELP SPeed Issue wrong config file
 

How can you revert back?

Unless of course you were doing something to the modem that you shouldn't?

Re: HELP SPeed Issue wrong config file
 

Messing with the firmware is a no no I'm afraid and now you know why you shouldn't

Re: HELP SPeed Issue wrong config file
 

Please help a newbie. How do I find the above information? I have a Motorola SB5101E modem. Thanks.