natwest.com / RBS
 

Anyone else having problems getting natwest's site to load?

Re: natwest.com
 

Me too and it does not work via the company proxies either so not Virgin Media's problem. It is a DNS issue for Natwest.

if you're after online banking then try:

https://www.nwolb.com/

Re: natwest.com
 

yes i am, just get "bad gateway" which is a 502 error i believe and when i disable proxy i get dns error so looks like natwest is down maybe?? btw i'm in the north west.

Re: natwest.com
 

Thanks for the link, wish I hadn't checked my bank balance now :shocked:

I also had problems with pertemps this morning, but that's fine now.

Re: natwest.com
 

im the same, i cant check my balance now, can it be fixed? im in stoke on trent

Can't connect to digital banking site.
 

Just had a worrying time with Indian help call centre. Think my problem is solved now, but has anyone else had same problem.

Couldn't connect to my main online banking site, although could connect to another bank site and all other web sites I tried. Phoned bank helpline and was told this was a known problem with Virgin and to contact them.

Girl in Virgin's Indian call centre was very difficult to understand and she obviously couldn't understand me - seemed to have no idea of the problem and was leading me through steps in tools - internet options - connections, going on to setting up an internet connection. I gave up at this point as it didn't seem to be the answer to problem and I was having so much difficulty understanding her.

Anyway, phoned back later and got guy whom I could understand and who seemed aware of the problem. He explained that technicians were working on some Bank website connections, but couldn't say how long this would take.

Seems to answer my question, but has anyone else had this difficulty today?

---------- Post added at 21:45 ---------- Previous post was at 21:42 ----------

Just noticed the Nat West thread further down forum. Seems to be the same problem, but my bank is Royal Bank of Scotland.

Re: natwest.com / RBS
 

NatWest is owned by RBS, which I guess would be why both had problems.

Thread merged, btw.

Re: natwest.com / RBS
 

this is strange, ive just been to my parents house and was able to log onto natwest online banking, in ST9 area, but when i get home , ST3 area, still nothing happening.

Whats going on ?

Re: natwest.com / RBS
 

Working from LS16

Re: natwest.com / RBS
 

Working from B64 as well ;)

Re: natwest.com / RBS
 

It was on BBC News late last night. RBS had a major hardware failure affecting ATM's and online/telephone services, this also affected Natwest too as they are owned by RBS. They expected nearly full service by the early hours of Sunday morning.

don't waste your time further calling VM, they can't help.

Re: natwest.com / RBS
 

Mine is back working as from Saturday.

However, despite what news says, there seem to have been two faults. When I phoned bank help line at first, girl read from an information sheet saying that access fault was limited to certain ISPs, Virgin being one of them and I should contact them. When I phoned Virgin (second attempt at understanding) I was told that Virgin knew of this problem and their technicians were working on it. Incidentally, my sister living in same area, could access her RBS online banking when I couldn't, using her BT ISP connection.

Re: natwest.com / RBS
 

back working from today

Re: natwest.com / RBS
 

stopped working again from today

Re: natwest.com / RBS
 

Seems ok from here in South Wales.

Re: natwest.com / RBS
 

Working from Stockport SK4 too.

Re: natwest.com / RBS
 

grr i really need to get onto it too tonight, what can i do ?

Re: natwest.com / RBS
 

Working fine here...

Re: natwest.com / RBS
 

The URL for online banking in case it's the Natwest top page that's the problem is:

https://www.nwolb.com/

and in case DNS related can be accessed via it's IP address as:

https://155.136.72.107

Hope this helps.

Alternatively I'd ask are you using a proxy? If not then try one. If yes stop. But turning on my cache gets pages telling me to turn off the proxy cache settings.... maybe that's the problem. My old proxy cache had the address 80.5.160.7.

Rob

Re: natwest.com / RBS
 

cheers rob

Ive come over to my parents house, about 3 miles away and it works here

I dont use a proxy at my house, but this has happened before, where it works her eat my parents but not back at home, and it took a few weeks to get fixed.

At least ive done the important things now like paying a bill

Re: natwest.com / RBS
 

I assume your parents are not on VM? Because that close means they are probably using the same VM infrastructure.

If you ever got stuck and unable to access your account online then because you have password etc. you can probably use Natwest telephone banking facilities. Something to check out in case this happens again?

Re: natwest.com / RBS
 

Was ok here yesterday (near Merry Hill).... and no probs this morning either

Re: natwest.com / RBS
 

ye strange thing is they are on vm too. its happened in the past and i went over there and it was working fine

ye true i could use telephone banking if i get stuck again, didnt think of that