Currently Holding For 1 Hour To Cancel My Virgin Account
 

I'm currently on hold to cancel my virgin media account, its been for over 1 hour. This service isn't acceptable and is the reason that i wish to cancel in the first place.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Have fun

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

This is disgusting, i'm absolutely appalled by their poor customer service. 1 hour 14 minutes now

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

At least the call is free... but that is definitely appaling being on hold for over an hour.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Whats free, the call or my time??????

Maybe they should give me 1 hour of pay-per-view television for 1 hour free

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

;)

But yes I agree with you, it is a waste of your time...

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

It would seem that things have gone from bad to worse over the past hour or so then. When I phoned CS earlier this evening, I was quoted a 15 minute wait which I decided was too long.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

After waiting and speaking to someone i have been passed to another department and now i'm waiting for 20 minutes so far - i'll keep you posted.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Guess they dont care cos your cancelling, tell them your upgrading and i bet your dealt with PRONTO..Heh.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Maybe the people on the other end of the phone read this forum? ;)

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Actually, as I found out once, it can have an effect. It went as follows.

ME: Are you going to send an engineer out tomorrow to finally sort out this problem? Yes or no?

CS: No.

Me. Right, put me through to the department that deals with disconnections. (And I meant it - I'd had it up to here with ntl.)

This was followed by a lengthy silence followed by someone saying that the engineer would be there the following morning.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Very good, but why should it have to come to this every time??

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

I think you'll find "Every Time" is a tad general

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

If only we knew!

---------- Post added at 20:21 ---------- Previous post was at 20:19 ----------

You're probably right but it should be such a rare occurrence that gasps of disbelief are heard if it ever occurs.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Can understand your frustration as I have there before with other companies. All I can say is perhaps let VM get there act together. No doubt Sir Richard and co are having a lot of teething problems and the mo, especially this nonsense with Sky taking the channels off them is causing a lot of people to call in no doubt.

I would assume Sir Richard will soon have the same customer service in place as he does have with Virgin. I have faith in him to bounce back and wish him every success and if I was you I would request some sort of compo for you're time wasted, as it is a bit excessive. Lets give this great man a chance to shine.

If some people think calling him a great man is a bit much, then I would like to add it is my opinion and he has done an awfull lot for various charities and stil does.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Anyone who says anything bad about Virgin so far are Torking Bollicks frankly because Virgin have only had their name hung above the fireplace for a couple of weeks and it will take a while before any major changes can happen

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

yes but they have been planning this for the last 18 months - the virgin name was only allowed to be used once things had improved !!!!

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

I'm with Zeph on this one - you should give VM a chance to play catch up.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

the deal on the virgin name is that the customer service is improved - the launch of virgin has been planned for a long time

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Hello again,

I just replied to one of your threads under 'which magazine votes sky best buy over virgin' where you said the below within brackets;
'which magazine has voted sky cheaper and better in their review of extra television channels'.

You seem to have a right bee in your bonnet with VM and is there something you are not telling us?

Come on the truth shall set u free :)

it talk abotu special deals there doing and the complaints that get refered to the ombusman.
---------- Post added at 20:54 ---------- Previous post was at 20:52 ----------

All I can say is perhaps let VM get there act together. No doubt Sir Richard and co are having a lot of teething problems and the mo, especially this nonsense with Sky taking the channels off them is causing a lot of people to call in no doubt.

I would assume Sir Richard will soon have the same customer service in place as he does have with Virgin. I have faith in him to bounce back and wish him every success and if I was you I would request some sort of compo for you're time wasted, as it is a bit excessive. Lets give this great man a chance to shine.

If some people think calling him a great man is a bit much, then I would like to add it is my opinion and he has done an awfull lot for various charities and stil does.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Is it just me or have you noticed a distinct rise in posts which state the obvious and are by new users with few posts. Who start similar threads throughout the boards

I hope that people are not trying to spoil this board with troll posts, like certain other boards, which give information on digital TV have been.


:mad:

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

I had remarked on it before - strange isn't it...
I also rang customer services yesterday - around 7:30pm to speak to billing, and the call was answered within 5mins or so, certainly not more than that.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Well, I'm not a new poster and I'm not trying to troll but any criticism I make of CS is based on direct personal experience. I've been with cable since Cable & Wireless and Nynex days, which is quite a few years, and during that time I've had at least half a dozen occasions where I've had to contact CS. I can categorically state that on every occasion the service provided by CS has ranged from poor to appalling.

Perhaps things will change under Virgin. All I can say is that my experience so far suggests that nothing has changed for the better. We shall see.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

I'm an on/off poster. I come and go alot because I'm usually busy but I too have been with Cable since the early days of Nynex and C&W. But in my experience, only a handful of times, contacting CS, I've got nothing but praise for them. Problems resolved quickly and efficiently and always got what i wanted from my package.

But thats just me.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Well, between us it probably proves something about CS. Unfortunately, I'm not sure what. :)

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Correct me if I'm wrong but are you not a new user? A new user with 4 posts to be correct. :rolleyes:

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

It's every time on here..

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Where is the logic in that your calling retentions to cancel because of how long it takes to get through to them? I think I can see the solution to your problem

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

That could be something to do with the fact that people only seem to come here to moan just recently.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Recently? look back.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

A general rule of all forums dealing with products, I believe. The samples are always heavily biassed in favour of people with problems. Those without any problems rarely feel compelled to post.

I remember looking at some forums the last time I wanted to buy a camera. From some of the posts, if the problems had been general, I'd have expected the firm in question to gave gone bust. It can be extremely depressing at times!

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Very true :)

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Just wondering if you have any updates for us since you're last post? :erm:

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Depressing? I feel suicidal after reading some of these....

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Try reading with one eye closed, it should filter by 50%.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

What part dont you understand on the menu when it says press 4 to cancel. Its in plain english!

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Its the grammar and spelling for a start....

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

I didn't cancel!!!!!!


They offered me a cracking deal!

Virgin+ box
2nd box for £5 a month no installation
Free movies and sports 12 months

Thanks virgin media, your the best

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Anyone else understand that? Or the Private message that followed asking me if I was stupid, or if there was a medical reason..

Watch that blood pressure :D

Typical... and almost certainly the only reason for the call in the first place.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Just thought I'd add this - in case someone forgot to.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

'Offer riders' is what I made out of that comment :D

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

All that ****ing and moaning for nothing. Wasting time typing in this thread, while on hold in a call queue, when you clearly had no intention of cancelling.

If you had any balls at all you'd of told em to stick their deal and bogged off to Sky like the other fools.

Muppet!

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

if you wanted to cancel you could have written a letter sent it recorded delivery, probably taken about 10 minutes, unless as per most recent post you were just after an offer you couldnt refuse

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Its a good job youre cancelling then! :D

---------- Post added at 23:29 ---------- Previous post was at 23:24 ----------

Ha Ha Ha
Absolutely Priceless!! :D

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Ha ! I got a PM from him / her too asking if I 'was retarded'

I can't even be bothered replying but if you are readng this I was extremely flattered to get several insults thrown at me in the PM so thanks for your time 'lauranimmo'

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Yes I am a new user on this board, but does that mean that I'm not allowed to complain about obvious trolls ?

Or do you have to have been a member for 1 month/ 6 months/a year/life/infinity and beyond?

Enlighten me please ?

The point I was trying to make is that if you look at the history of their posts,they have done nothing but ask obvious questions and moan that they cant cancel or that Virgin is poor etc.

Whilst they may be genuine, I doubt it.

Yes users who have been on the board for a while may have genuine gripes with their service and they are fully entitled to articulate this. But they do not start continual posts saying that they are trying to cancel or about which magazine etc, etc .....

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

For someone that hates VM so much and made so many posts about cancelling you sure as heck changed your tune quickly. Anyone would think that you had no intention of cancelling, let's face it if you feel that VM is that bad you would never had accepted ANY level of service from them again. I guess peoples' views on your posts here may be vindicated now.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

In the light of what I posted earlier, I will now hold my hands up to having had a useful and informative discussion with CS. I spoke to them earlier this morning asking for some information about my account and the person I spoke to was very helpful.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Congratulations
And it's good to see someone hold their hands up. Glad you got a result.
I spoke to CS about my bill and they couldn't do enough for me.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

are you saying that the only reason you want to cancel your virgin account is because you cant get through to the call centre that seems a strange reason if it is because you must be happy with everything as you dont mention any other problems

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Must be a time traveller stuck in some kind of time vortex! :D

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

What don't you understand.

They offered me a deal, i didnt expect that, i was going to sky cause it was cheaper then they bet the price. I will wait the 12 months then switch to sky unless cable is cheaper of they offer a better deal again, simple.

---------- Post added at 15:11 ---------- Previous post was at 15:08 ----------

I'm amazed at all the silly comments i got and i simply posted a comment, is this the virgin media fanclub? haha. crazy, all these guys posting things, and at the same time the football was on last night? whats that all about ?

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Actually you said you were cancelling because "This service isn't acceptable and is the reason that i wish to cancel in the first place" (your first post). How has being on hold for about 2 hrs changed your opinion in that respect ?

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Its obviously all about the wonga! :D

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Silly comments for a silly person on a silly thread about something silly.

As for the football being on. LoL - I've got better things to be doing with my time than watching 22 overpaid people, with names most cannot pronounce, kicking a ball about. The kids on my street play better football.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Silly comments from a previously banned troll that has not learnt a new line in abusive PMs yet ;)

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

I have much better things to do with my life than read your drivel and watch a gang of men kick a bag of wind around a field

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Thanks for the yawn,yawn below and welcome abroad. :p:
---------- Post added at 17:31 ---------- Previous post was at 17:27 ----------

In other words you're what's called in the industry as 'an offer rider' - so I hope you feel proud of that. :p: I personnally stick to my guns when I make a decision unlike some. :angel: