Quite the most remarkable thing!!!
 

I called CS this evening to report a fault with my box (oooh errr missus).

The issue is that it (a Samsung) no longer responds to the remote(s) unless they are less than 12" away.

The box has been rebooted and new batteries fitted to both remotes. It still won't respond to the remotes beyond a 12" range (the LEDs do flicker as normal) but it will only operate using the buttons on the box.

Obviously a box fault one would think, but oh no, not our ever resourceful CS ops at VM, no. Strange as it may seem I've just been told by CS that it's not the box that's at fault but my plasma TV!! According to the helpful chap in CS my plasma is singularly responsible for "burning out" my remote controls. Go figure!

I'm amazed that a CS op can determine the IR transmission frequency of my TV without knowing it's make or model number. Hooray! for the new esp gifted cs ops at VM.

I'm also amazed that my plasma has, since being bought, worked perfectly in tandem with my Samsung box yet has now suddenly decided to emit death rays aimed at my remotes - are Mrs Angry and the Angryites being subjected to these plasma IR death rays? They need to know.

Notwithstanding the fact that I'm highly suspicious of the mental faculties of someone who would suggest "Turn off your plasma to see if the remotes work with the box" as a means of resolving the issue has anyone else been told anything quite so "bonkers"?

If a combination of plasma TV and Samsung box can recreate the fallout equivalent of Nagasaki in our living rooms we need to be told. The CS wouldn't elaborate when I asked if there were any chance these death ray plasmas were made by muslim extremists. That speaks volumes.

I'd start an online petition to expose the dangers only I can't be arsed - it's only Mrs Angry.

Re: Quite the most remarkable thing!!!
 

Your remotes will be being effected by the frequency of the Backlighting on your Television, nothing to worry about and can normally be sorted by changing the brightness of the backlight.

HTH

Re: Quite the most remarkable thing!!!
 

Well you must of just got the wrong person lol he needs a total re-train.

call up again and get someone better

Re: Quite the most remarkable thing!!!
 

On another note, energy saving/fluorescent lighting can also have the same unpredictable effects

Re: Quite the most remarkable thing!!!
 

to be honest..
plasma tv's causing problems with infrared remote systems is nothing new :-)
I see at least a couple per week
just slightly altering the position of the STB to reduce the amount of ilumination on the sensor from the plasma is usually enough to cure your problems..
the amount of ambient light in the room will affect it too :-)
if the only source of light in the room is the plasma you are more likely to suffer problems!
hope this helps!

Re: Quite the most remarkable thing!!!
 

:rofl:

Re: Quite the most remarkable thing!!!
 

Once again someone thinks it necessary to insult somone on the phone trying to help you ad from what I can see doing a good job. Faults are diagnosed through the process of ellimination.

Plasmas can cause problems with remotes so why wouldnt it make complete sense to ask you to try the remote with the plasma off. That may be it or it may not.

Notwithstanding the fact I doubt the mental faculties of some people on the forum...... Try beinga little more appreciative!

Re: Quite the most remarkable thing!!!
 

Hello Richard, thanks for popping by.

I'm glad you're impressed by your staff member's attempts at propagating nonsensical myths about plasma IRs "burning out" remotes. You've every right to be insanely proud of their resourcefulness in offering explanations which defy rudimentary physics.

Yes, though in general it's the elimination of factual information - not the traipsing out of some irrelevant nonsense as some sort of scientific fact.

Yes, I'm aware of the fact now - thanks to Zeph (who didn't even have to labour to keep a straight face whilst typing) and his factual information.

Err, is it because I don't think being able to change channels is much use if I can't watch them because I have to have my TV switched off to do so?

Notwithstanding your inability to comprehend satire try being a little more objective in your analysis of what people post - it does help.

Re: Quite the most remarkable thing!!!
 

"Err, is it because I don't think being able to change channels is much use if I can't watch them because I have to have my TV switched off to do so? "

Sorry to ask such a silly question but could you not see the channel number change? therefore seeing if it works from the greater distance. or even have it switched on with 101 ,switch off TV change box to 102 & switch back on again Clearly I am of a lower mind set & have missed something !!!?:disturbd:

Re: Quite the most remarkable thing!!!
 

Have this prob with my Tosh 37WLT66, Have to wait about 10 minutes for the tv to warm (or whatever its doing) before I can change channels. I only figured it was the tv causing the interference by changeing chnnels with it off and watching the ntl numbers changing :)

Re: Quite the most remarkable thing!!!
 

Lol you do make me smile Mr Angry :D I hope your "box" is sorted soon :tu:

Re: Quite the most remarkable thing!!!
 

Silly silly man

Re: Quite the most remarkable thing!!!
 

Agreed - I feel for you, Mr A...

I'll have to remember this the next time I plonk down in front of the telly after a cricket match...

Re: Quite the most remarkable thing!!!
 

Re: Quite the most remarkable thing!!!
 

Or the gods will "Create upon your heads a large knocking togetherness".

The bold in the Mod's post means that it's official... ;)

Re: Quite the most remarkable thing!!!
 

Re: Quite the most remarkable thing!!!
 

Try putting your Samsung box on 4 Blocks of wood, also put a mirror on your Plasma TV, this worked for me.

Re: Quite the most remarkable thing!!!
 

Can you offer any scientific reason why that would work? :erm:

Re: Quite the most remarkable thing!!!
 

don't know if this is me being daft but wouldn't the fact it wont work with tv ( of what ever sort ) on or as some have said having a normal household light on stops the remote and or receiver working make it not fit for purpose

and i cant see why you should have to set the brightness of you tvto suit remote rasther than for yourself

Re: Quite the most remarkable thing!!!
 

By FCC Rules (Which I assume still count over here, not sure) The Device in question must not give out any harmful interference-define harmful - and it must accept any interference received.

Re: Quite the most remarkable thing!!!
 

Have had similar problems, ie weird IR responses with various different kit.
Best one was at previous house, Pace di4000-t and Sanyo crt TV. Combination of positioning, lighting and too much ciggy smoke:shocked:

Re: Quite the most remarkable thing!!!
 

errr
the display on the front of the STB will inform you if it is changing channels,
etc 101/102/103.
You do not need tv on to see if STB responding.


Dohh

Re: Quite the most remarkable thing!!!
 

There was a marked improvement with one empty Coco Pops box placed below and an empty (blue) Kleenex box above. I'm fresh out of mirrors at the moment but, suffering a flashback to Take Hart, I decided to place a 1.83m strip of 78cmTurkey foil directly below the plasma screen and Hey Presto!! I'm now receiving still images from the Hubble Telescope accompanied by an instrumental pan pipe interpretation of "Green" by Scritti Politti. I am delighted!! Hooray for Virgin Media (and Roxyfella).

This sounds like a fantastic idea. Is it like the TV/Phone debundling? Does this mean I can now get an stb without having to have a TV?

If so that's great!! I've never really understood the need for a TV other than to check if the numerical display on the front of my stb was changing.

Re: Quite the most remarkable thing!!!
 

and people wonder why the suicide rate is so high in tech support!:mad:
salesmen pushing plasmas while they are still clearly no match for the good old crt!:confused:
do you know why we all need to turn our heating down.. and turn of lights in rooms when we leave them?
it's because of all those poorly designedplasma TV's causing global warming lol!!

Re: Quite the most remarkable thing!!!
 

Saying that the remotes for Ntls STBs have always played up with most things. Some don't work with most IR senders, XP Media Centre and now TVs!! :rolleyes:

Re: Quite the most remarkable thing!!!
 

the old pace IR was designed with multi user interactivity in mind (with hindsight a bit of a mistake really) and that did play havoc with those cheap and nasty IR extenders (mind you even under ideal conditions mose of them where more annoying than usefull:rolleyes: )
did MCE work with anything?
does not work reliably with SKY
does not work reliably with SKY+
does not work reliably with most digi terestrial boxes!
wont record 2 channels properly even with top spec hardware and 2 tuners!!
as to plasma TV's..
lets just not go there!!
I repair them (amongs other things) for a living :mad:
and let me just say.. it will be a cold day in hell before I have one! :)
if you want cheap reliable TV with good picture quality go for CRT
if you want something to hang on the wall.. buy a painting lol!
oh and if you want something to heat your living room a gas fire is more economical than a gas plasma display!! :)

Re: Quite the most remarkable thing!!!
 

It would appear that my plasma TV has developed thermo nuclear long range tactical strike death ray capabilities.

One week on and my promised indestructible remote has not yet appeared.