Only 100 Customers/Day Leaving VM
 

according to Sunday Telegraph article only 100 customers/day are leaving VM. See link below.



http://www.telegraph.co.uk/money/mai...cnvirgin04.xml

Re: Only 100 Customers/Day Leaving VM
 

"Darroch is in no hurry to see his channels back on Virgin Media. He said: "In the short term there is a financial cost and we'll have to bear the consequences of that. They have to be willing to pay a fair price."


Precisely more or less as I had thought.
Given what steve burch is reported as saying the figure could be near close to 200 per day without retention offers.
This is going to wallop VM too.

Re: Only 100 Customers/Day Leaving VM
 

OK if 100 are leaving everyday how many are joining everyday? That is the important question.
Churn has always been the key in this business model.

Re: Only 100 Customers/Day Leaving VM
 

Churn is an issue, however I do not see myself leaving sky to join VM minus the channels they have lost, so I would guess more are leaving than joining.
Whatever figures companies quote are questionable anyway.

Re: Only 100 Customers/Day Leaving VM
 

Well i just talked my sister and her husband into switching to Virgin Media from Sky, to the VIP pack, as they would be saving 20 pounds month if they did it online. From what i have heard a lot of Sky customers are joining Virgin Media...
They dont care that they wouldnt have Sky One, and they are lost fans!

Re: Only 100 Customers/Day Leaving VM
 

I thought they insisted there's be no discounts for the loss of the channels!

If you're not on a retention deal now looks like the time!

Re: Only 100 Customers/Day Leaving VM
 

They did say that initially.
But I think that after consulting their briefs they have had a change of heart :erm:

Re: Only 100 Customers/Day Leaving VM
 

I agree with you that if you are not bothered about having Sky 1 etc., now is a good time to switch to VM. The V+ box is better than Sky+ and they are doing some good deals at the moment. Personally I never watched Sky 1 but I watch VOD all the time so VM is far better value for me.

Re: Only 100 Customers/Day Leaving VM
 

That goes the other way as well. I dont see myself leaving VM for sky just for lost.

Re: Only 100 Customers/Day Leaving VM
 

thats almost 1000 customers in 1 week, thats quite a lot of customers... i wonder how long till more customers leave. Will it go up or down is the question, and how many people will sign up now that Sky One is gone?

Re: Only 100 Customers/Day Leaving VM
 

or 50k customers a year - probably a sustainable loss.

Re: Only 100 Customers/Day Leaving VM
 

Remember as well, the newspapers have to have a story to sell...

Re: Only 100 Customers/Day Leaving VM
 

"No more than 100 a day" :shocked:
I know that Sky One is a poor effort these days but even I'm surprised at this low figure. It's going to take Sky a while to reach its target of 150k, no wonder their sounding disappointed and "hope this would rise over time".

Re: Only 100 Customers/Day Leaving VM
 

It is not going to hits its target. The amount of people leaving Virgin will be going down from this point onwards, not go up any more.

Re: Only 100 Customers/Day Leaving VM
 

I seriously doubt the figures of 100 per day bearing in mind that the reports are that the telephone lines are exceptionally busy.. what are people calling for.. to say "thanks for replacing my first run TV series with more repeats"?

Don't forget, customer retention is busy discounting subscriptions very heavily which will make a serious dent in profitability. Good. Perhaps Virgin Media will learn not to be so arrogant when it sees the mess it has created.

Re: Only 100 Customers/Day Leaving VM
 

I think you will find the phones are busy with people ringing up to get a "good deal".

I don't think that VM alone take all the blame for this fiasco, do you? (or wouldn't it suit your agenda to accept it takes two to tango?).

Re: Only 100 Customers/Day Leaving VM
 

Probably fair to say that works fine for Sky as well, people doing this will knock a little off the profits.

Doesn't really work with the 'We don't need Sky' line that VM are merrily peddling though. Need, no, but clearly it's taking its' toll on both sides.

Re: Only 100 Customers/Day Leaving VM
 

WoW
I thought I was joining a forum for debating issues relating to virgin media.
If any one is as unhappy as the above post surely the answer is to go to another provider.

Re: Only 100 Customers/Day Leaving VM
 

Yes it may seem that way...But there area lot of aggrieved Customers of VM whom feel pardonably annoyed by Sky's usual dubious business practices who need to vent.What is making things worse is the Sky trolls hellbent of keeping up the anguish and rubbing noses in Sky's messing about.Hopefully,eventually things will settle down and the sky trolls will get bored. :D

Though I notice Mick is a bit on the warpath and we have some banned people and amended threads so maybe things will settle down faster.

It would also help if new members would stop starting brand new threads about the issue and just post to the pretty high number of Sky v VM type threads already started.;)

Off to do some ironing.:waving:

Re: Only 100 Customers/Day Leaving VM
 

the offers on retentions are good enough from my experience to keep virgin and have sky at same time

but that means virgin isn't saving as much as it thought


was offered the 3 for 30 plus the family pack for £20

but i dont want even more boxes so opted for BB at £10

Re: Only 100 Customers/Day Leaving VM
 

You don't know who created this mess. Unless you happened to present at the negotiations that broke down? I'm pretty sure you weren't.

Re: Only 100 Customers/Day Leaving VM
 

In my case I've not left but dropped the Tv and phone and kept the BB. How many are doing this, I moved only my TV to Sky.

Re: Only 100 Customers/Day Leaving VM
 

This is quite funny, shows i was 100$ right? 20% not even close and won't be, i thought it would be nearer 5% and it's not even going to be that. This will be a big success for Virgin if it stays at 100s/1000s and not 10s/100s of thousand. Round One to Virgin deffinitely.

Re: Only 100 Customers/Day Leaving VM
 

I think a name like Virginmediasucks indicates a preference?

---------- Post added at 17:24 ---------- Previous post was at 17:24 ----------

Gosh another posting from you telling us this?
Sorted out the phone line problem yet?

Re: Only 100 Customers/Day Leaving VM
 

100 customers a day are leaving, but the other 95% of them are being saved with retention deals according to that link.

So I make that 9500 customers a day ringing up and asking to cancel. In a month that's 285k customers.

Re: Only 100 Customers/Day Leaving VM
 

And that's credible?

Re: Only 100 Customers/Day Leaving VM
 

Credible in what way? I'm going from the figures Virgin Media have provided.

Re: Only 100 Customers/Day Leaving VM
 

100 per day leaving = 5%
100 x 20 (5% x 20 = 100% of calls per day) = 2000 calls per day, 1900 staying, 100 leaving.
2000 calls per day x 30 (days in month) = 60k customers ringing, not 285k

btw, the first couple of days will always be busiest, so 60k in a month is probably worst possible case.

Re: Only 100 Customers/Day Leaving VM
 

Or it could be customers ringing up, just to see if they can get a better deal at the moment.

I supose if any time is a good time to get a deal on your package then this is.

Cant fault anyone for doing this.

Re: Only 100 Customers/Day Leaving VM
 

Sorted Bt line free upstairs! just found out! Sent an e-mail and they called now thats service!

Re: Only 100 Customers/Day Leaving VM
 

Er, woops. My best GCSE is in Maths, too...

Re: Only 100 Customers/Day Leaving VM
 

I'm not certain about that - there seem to be a lot of people who are hoping it will blow over and resolve, hoping it'll get sorted soon and we will get past this situation. If that's not the case, the numbers may increase, rather than decrease, if it becomes more and more clear that is not going to happen. As a current Virgin Media (ex NTL) analogue customer myself, I was hoping to upgrade to Virgin digital a few weeks ago, although I must admit that as a Sky One viewer myself, it has made that decision harder for me, especially when it'd cost me slightly less to go Sky than Virgin and maintain the channels I watch, and still get Sky one too, but I would like and prefer to stay with Virgin, so I'm just watching and hoping for the best for now, but that may change (even though I don't really want it to - there's not much I watch on television, hence why I'm still on analgoue now, but unfortunately, Sky One consisted of over half of my viewing).

Re: Only 100 Customers/Day Leaving VM
 

Good Maths But flawed

Any desertions are likely to be high in the early days especially if it relates to a Sky 1 Issue. It may be lower than normal given the retention deals and problems in getting through. Any one who is really likely to leave (rather than saying it or just seeking a deal) will do so by the end of the month. if the current trend continues it could be between 5 and 10 thousand which is a lot less than sky need to justify their decision to their shareholders and the media

It could go one of three ways

a) Sky decide that they want to try and kill off competition totally now which is unlikely due to problems related to competition authorities and what they might want is more than is currently at risk ( remember the govt is already worried that the digital switchover is likely to cause significant problems with poor reception and in some areas potential loss of reception as they take down the old masts and replace with new facilites

b) Sky go running back to the table and offer a better deal ( probably just as unlikely given the bad blood of the last two weeks)

or

C) The NCC issue their supercomplaint. The resolution is arbitration with sky hoping that the arbitration deals only with the sky basics package rather than full renegotiation wanted by VM.

Likely to result in the deal VM probably wanted at first a little increase for more channels and potentially HD Services but both sides can claim victory!:tu: :tu: :tu: :tu: :tu: :tu: :tu: :tu: :tu:

Re: Only 100 Customers/Day Leaving VM
 

100/day lost ??
First off who are they lost to. Not necessarly sky.
Secondly, virgin media may recruit more than 100 new custmers per day so a net gain.
Is the comment ; 100/day or 100 more per day than is normal at this time of year..
Sky may have a churn which far exceeds 100/day. I think this data my be very difficult to extract from Sky.
Some one here my be able to advise us of the churn Sky have at this time of year.
Would be intersting to know

Re: Only 100 Customers/Day Leaving VM
 

VM lost 37,000+ customers in Q4 2006 (source: http://news.bbc.co.uk/1/hi/business/6405549.stm). That's 406 customers per day.

To say that the loss rate is down to 100 per day now after the Sky basics fiasco frankly doesn't seem to make sense.

In Q4 2006, VM made just £9.2m on revenues of £1018.6m (source http://library.corporate-ir.net/libr...ssRelease.pdf). That's a profit margin of 0.9% which is extremely poor. Virgin will save just £30m annually on the loss of Sky basics, but you can see how fragile their bottom line is.

Despite this, Virgin Media's share price is holding up fairly well (see http://finance.google.com/finance?q=VMED). However, they are listed in New York and I do wonder just how well their investors know the UK market.

Keep an eye on that share price. I have a feeling that it's going to make a sharp turn downwards quite soon.

Re: Only 100 Customers/Day Leaving VM
 

These two links don't work.

Re: Only 100 Customers/Day Leaving VM
 

Knowing the history of NTL, turning a profit now is good news for Virgin, how long have they spent losing money. They've spent money before losing lots. Making a small profit for them isn't fragile at all.

Re: Only 100 Customers/Day Leaving VM
 

Why excactly are you posting on this site? its obvious that you seem to hink Virgin are crap and are to blame for all this, meanwhile sky are oh so innocent and provide an amazing service.

Do us a favour and run along to murdoch will you and ask him when you are getting your Sky+ box with 3 tuners and HD support all in one, that you dont need to pay for, that is replaced for free if it breaks. Also ask him when you are getting your 20mb broadband and vod that works like a dvd player.

---------- Post added at 19:25 ---------- Previous post was at 19:23 ----------

By the way the link in your sig...that site needs changing, the removal of sky one is not a fundamental change in the service anyone is receiving. I suggest you read up on contract law before you start making assumptions like that

Re: Only 100 Customers/Day Leaving VM
 

vms, you missed a bit out......

"OCF in the fourth quarter has been negatively impacted by £19.1m of implementation costs relating to the merger with Telewest (Q3-06: £14.2m), £5.0m of rebrand expenses (Q3-06: £0m) and £2.3m of legal and professional costs related to M&A activity (Q3-06: £0m)."

So that would be another £26.4m of profits that were offset as merger costs.

ps - love your caveat at the bottom of your web page -
"Note to lawyers: I am very well aware of WIPO regulations and trademark laws so please don't send any pointless threatening letters."

Re: Only 100 Customers/Day Leaving VM
 

All That is correct if you choose to pick the bad points:Yikes: :Yikes:

Customers Lost in Quarter 37,000

Revenue Generating Units (Customers Services Purchased)

TV 38,500 Increase
BB 78,100 Increase ( against a backdrop of everyone else giving it away with a can of coke!)
Telephone
Phone 64,500 Down

The movement in lost customer is in the phone line element primarily and probably made up of a lot of people shifting phone lines back to BT or using Skype

The issue in this case is TV subscriber so make your point relevant

Re: Only 100 Customers/Day Leaving VM
 

:clap:

Re: Only 100 Customers/Day Leaving VM
 

Yeah I guess "VirginMediaSucks" is a clue. Before this fiasco I might have registered as "NTLisPrettyGood".

I'd sooner not. I'd sooner Virgin Media offered me the choice of viewing what *I* would like, but they seem desperate to scrape an extra quid a month profit out of me.

It's not an assumption, it's an assertion. Are you a lawyer? Nope, didn't think so... fanboi.

Re: Only 100 Customers/Day Leaving VM
 

Yup, thats why 37k customers leaving didn't even register on their 'oh no we are worried' scale. It barely affected them.

Re: Only 100 Customers/Day Leaving VM
 

Excellent post. Cool and educated, Unlike some of the Sky rants and fan boy post's we are having to endure at the moment.

Its amazing how all these fan boys turn up to rant instead of posting helpful advice and information,

Help of course is still available from the long term members who are here to help and not just Rant on and on and on. It's starting to get boring now and very very repetitive.

So for you fan boys of Sky please say something helpful or sod off and rant somewhere else where they have a lower IQ on the same level to that of your posts

Re: Only 100 Customers/Day Leaving VM
 

Fanboi? care to grow up and are you quite sure I am not a lawyer?

Sorry but if you subscribed to Virgin for this one channel then that actually makes you pretty sad, given the amount of channels that are available, Sky one did not make up 100% of the subscription amount charged to each customer, so why you think you are entitled to a discount is beyond me, and what do you mean they are making extra profit out of you, all because they removed one channel? Pathetic

And the truth of the fact is, that the removal of one channel does not constitute a huge change in the services you are recieving. If virgin suddenly decided to drop the tv service say, then this is a change for which you can canel without any penalty payment. Oh and did i forget to mention i covered this in my contract law part of my course which appears to have got me a job as a lawyer :)

Re: Only 100 Customers/Day Leaving VM
 

Unfortunately i am no longer allowed to call you by your real name but i am sure the long term helpful members of this forum will know and understand what i am talking about.

Is there a device close to you designed to convey people over water ?.

Re: Only 100 Customers/Day Leaving VM
 

:LOL: I couldn't have written a funny script any better than your ending. Don't you hate it when someone tries to make a point making you look stupid and then is proven incorrect and looks even more stupid themselves.

Back on topic anyway, it's all irrelevant, they aren't going to lose enough customers now. I bet if they thought this was going to be the outcome they woulda dropped the channels ages ago. I was beginning to think a deal mighta been possible, but now Virgin would offer less money than they offered to Sky 2 weeks ago, a deal now looks very unlikely.

Re: Only 100 Customers/Day Leaving VM
 

Very true - most companies will want to assign as much allowable expenses against profits to reduce taxation to the minimum.

Re: Only 100 Customers/Day Leaving VM
 

it all depends on a number of things including how accurate the information given to the article is that could be on top of the usual amount as well couldnt it


from my experience with retentions yesterday they are pretty desperate to keep you what ever the cost

i was offered some excellent deals which i would have snapped up if sky 1 was there lol

they did manage to keep me for BB at £10 per month

edit ( i wonder if i would count as lost or not lol )

they were also trying to push the idea that if i kept them on it was likely we would get the other channels back as according to the very nice sounding girl they were still trying to get them back

but after today wit two kids moaning they couldnt see their shows we have sky coming Wednesday

also bear in mind a lot were put off by the statements that they couldnt get out of contract

a few of my friends are off to phone now after reading the latest on that

Re: Only 100 Customers/Day Leaving VM
 

perhaps it's only 100 a day due to the limit of staff available to take calls - last time I rang it took 30 mins to get through to retentions. that was before the sky one 'loss'.

Re: Only 100 Customers/Day Leaving VM
 

Took me 7 minutes on the Monday 26th Feb; V+ box delivered Wednesday 28th Feb.

Phone call took about 10-15 minutes to agree a deal - if that was an average, 4 calls an hour, 28 calls per CSR per day, they must only have 4 staff taking calls......... :erm:

Re: Only 100 Customers/Day Leaving VM
 

Must be cause it was retentions you were trying to get through to i reckon, prior to Sky One being removed the average pickup time by CS was under 5 minutes wasn't it?

Can people just ask to speak to retentions? Or is there 2 different internal queues? One for CS and one for Retentions?

Re: Only 100 Customers/Day Leaving VM
 

took me 45 to get through


sigh

Re: Only 100 Customers/Day Leaving VM
 

ntl only netted about 22000 net customers last year

Re: Only 100 Customers/Day Leaving VM
 

It's early yet. People still don't know for certain whether we'll get the channels back. Also, sorting out BT phonelines and getting Sky installed takes time, especially if you're at work all day and need to wait to get time off.

Fork Me

Re: Only 100 Customers/Day Leaving VM
 

I am the customer. My motivation for subscribing to Virgin Media are my own.

Can you let me know the name of the law firm that employs you (if any) so that I can be sure to give them a wide berth?

Let me explain it to you in simple terms - Virgin Media has already admitted that the removal of the Sky basics package adversely impacts their TV-only offering, because it has conceded that these subscribers can opt out of their contract without penalty. This is an admission that the TV service they provide is no longer as advertised, and for almost all subscribers the TV component is either the largest part of their subscription or forms a substantial part of it. Therefore, those people who subscribe to a package where the TV component forms a major part should also be treated in the same way

btw LostintheNW, the Judge or the magistrates sit at the *front* of the court. Try to remember that when you're making a statement.

---------- Post added at 21:50 ---------- Previous post was at 21:50 ----------

Yes.

Re: Only 100 Customers/Day Leaving VM
 

Contract lawyers wouldn't necessarily go to magistrates court....

Re: Only 100 Customers/Day Leaving VM
 

In situations such as this though, there isn't going to be a rise now unless we were to believe that retentions could only handle 100 cancellations a day. It will deffinitely drop off from where we are now. If you believe that most cancellations would happen within the first couple of weeks then a normal curve of distribution would suggest we are at the peak atm.

Re: Only 100 Customers/Day Leaving VM
 

I wonder what Sky's current churn rate is???

Re: Only 100 Customers/Day Leaving VM
 

Indeed, switching is a PITA and I'm interested to see if Virgin Media and Sky can stop behaving like three year olds and get this thing sorted out. But judging by the latest round of VM statements this is very unlikely.

Re: Only 100 Customers/Day Leaving VM
 

You should really read the press release, it wasn't an admission at all. They wanted to maintain the high moral ground so let people go even though they they believe it doesn't represent a change.

Re: Only 100 Customers/Day Leaving VM
 

It's difficult to say.. Sunday night is a big night for Sky One, with the Simpsons, 24 and Lost on. It hasn't been a week yet, so I feel that it hasn't quite bitten VM yet.

My personal estimate is 300,000 subscribers (10%) quitting over this which would leave Sky with about 8m subscribers, Virgin Media with perhaps 3m subscribers...

..unless of course there's a resolution to this silly dispute, but I think there's far too much testosterone involved.

Re: Only 100 Customers/Day Leaving VM
 

Did you even READ my post? I said nothing about how many calls retentions could handle.

I am one of those considering cancelling. However, I haven't done it yet for two reasons:

1) I want to see if things will improve.

2) I can't get time off work until April to actually be in for installation of Sky, pickup of Virgin stuff etc.

I would expect more people to wait a bit than to leave instantly.

Why?

I don't believe that at all. Nor do I see any reason to believe that.

Fork Me

Re: Only 100 Customers/Day Leaving VM
 

Thats so way off, we will have to revisit this in their next Quarterly report once it's proved they haven't lost 300,000 customers.

Re: Only 100 Customers/Day Leaving VM
 

How so?

You seem to be one of those people who thaink that what you say is gospel giving no reason for your views at all.

Rather than a throwaway comment, perhaps you would care to say WHY you think I am way off?

Fork Me

Re: Only 100 Customers/Day Leaving VM
 

That might be what they *intended* saying, but the problem is that their position sets a precedent which is then applicable to other customers. VM effectively undermined their own position by making that offer.

Re: Only 100 Customers/Day Leaving VM
 

Do you understand the point of a forum? I can respond how i wish. Did i say you mentioned how many calls retentions could handle? I'm saying that unless retentions can only handle a very small amount of calls, then thats the only way a constant flow of 100 people a day could be lost consistently.

---------- Post added at 22:06 ---------- Previous post was at 22:05 ----------

Was that in response to you? I think you will find the answer is no.

My answer 'that is so way off' to VirginMediaSucks is because if only 100 are leaving a day then the numbers of people leaving is going to have to increase very rapidly, by the time 300k of people have left it will be so far in the future it will have nothing to do with the Virgin/Sky spat.

Re: Only 100 Customers/Day Leaving VM
 

You have to understand that after all said and done in the TV dispute, people are still joining the best Broadband Provider in the UK.

My mum did a couple of weeks ago (same as me, yet it worked faster.)

Sky Basic isn't the be all and end all. TV isn't the be all and end all. Broadband is the biggest puller... and this isnt affected by the tv fall out.

Re: Only 100 Customers/Day Leaving VM
 

:clap:

Fortunately there is more to life than just tv....

Re: Only 100 Customers/Day Leaving VM
 

I don't really see how it undermined their own position. If wanting to maintain the high moral ground means releasing unhappy customers, then thats what they will do. Customers only have a few weeks left to cancel and they should do so, because what they did didn't set a legal precident, after that period only non-contracted people will be able to leave.

Re: Only 100 Customers/Day Leaving VM
 

That's why I question the "100 per day" figure. Looking at the BARB statistics, it's clear that several hundred thousand Virgin Media subscribers are regular Sky One viewers. Common sense would tell you that the cancellation rate would be higher than 100 per day.

Virgin Media are claiming that just 0.003% of their subscriber base is cancelling per day. Does that make sense? I really don't think so.

---------- Post added at 22:17 ---------- Previous post was at 22:16 ----------

Ah, you're a sensible sort of guy.. but that's not how a lawyer would present it.

Re: Only 100 Customers/Day Leaving VM
 

Really thats your opinion, you should give some basis for your asnwers too. If shows such as Lost and 24 are SO popular, then they will have left already to continue watching them?

Normal curves of distribution state this. As an anlayst, most stats i do follow this. You'll be able to read up on it on the net easily. Even if i extended the 2 weeks i said to 4 weeks, we would be on the rising point now and the numbers of cancellations would have to start churning through within the next few days, going way way above 100.

Re: Only 100 Customers/Day Leaving VM
 

As far as I'm aware, BARB don't break down channel viewers by medium (Satellite, cable, Freeview or other means)

Re: Only 100 Customers/Day Leaving VM
 

I sort of agree with what you are saying, but i could be seen as an example too. I watched Sky One on a Sunday night for Lost and 24. Now i will just wait till later in the year for those shows and watch other programs instead now.

I agree i suspect it might be higher than 100 a day, but i doubt they would lie to the extend of thousands, thats kind of hard to hide come their next Qs Report and incredibly irresponsible!

Maybe we will be talking about that in a few months! heh

Re: Only 100 Customers/Day Leaving VM
 

Because the longer people go without Sky One, the more they'll realise that they don't miss it enough to go through the hassel of changing?

With Sky One being so bad these days, a shadow of its former self, I don't think it will be a case of absence makes the heart grow fonder, more a case of absence makes the heart forget.

Re: Only 100 Customers/Day Leaving VM
 

Good point. What would these people do if their television went wrong one night - by the sounds of some posts, there would be hospital treatment required!

Re: Only 100 Customers/Day Leaving VM
 

Well if that's the case they're clearly not going to Sky, because even they are only claiming to have taken on "hundreds" since Wednesday, in line with VMs claim.

Re: Only 100 Customers/Day Leaving VM
 

Again, I ask, did you actually READ my posts?

I gave the reasons, you have yet to counter them.



....are not the be all and end all of everything. Not everything follows a "normal curve of distribution". Even if they did, you would have to see the leaving rate go down before you could say you'd reached a peak. We are still way too early in this for any level numbers to have statistical significance.


Fork Me

---------- Post added at 22:36 ---------- Previous post was at 22:30 ----------

That's a possibility. From a personal perspective, all I watch on Sky one is the Simpsons, Futurama and Star Terk repeats anyway. However, as 95% of the cable channels I never watch at all, that's still a fair bit.

I'll miss Sky Sports News on a Saturday afternoon more than anything.

Possibly. But I'm noticing other problems since Virgin Media took over. TV on demand is now hopelesly unreliable, Virgin Central is crap, the TV guide at the bottom of the screen regularly sticks to one channel becoming useless and hold times to customer services are worse than ever (even worse than they were in the old Cable & Wireless days). On top of all that, my broadband seems to be slowing down as well.

It may be teething problems, it is early days yet. But I have had cable TV since the Nynex days, and so far, I'm singularly unimpressed with Virgin Media.

Fork Me

Re: Only 100 Customers/Day Leaving VM
 

I answered that. Please read carefully.

Not everything does, but this will i am sure. I can't prove it because we will never have the stats, but like most things, it will pick up and drop off.

I'd be interested to know, if you think this doesn't have any statistical significance, how long the cancellations relating to Sky One will continue for (i don't mean dribs and drabs, i mean solid cancellations)? Do you really believe people will just keep calling up on a regular basis to cancel because of this for months on end?

Re: Only 100 Customers/Day Leaving VM
 

Not for months on end, no. But I think most level headed people will take more than a week on a decision like this. Especially those, like myself, who have had cable for a long time (approx 15 years in my case).

As I said previously, many people cannot cancel instantly for practical reasons. I won't cancel Virgin until such a time that I can actually be indoors during the day for a replacement to be installed. That's April. I'm sure there are many others in a similar boat.

Fork me

Re: Only 100 Customers/Day Leaving VM
 

Don't forget you have to cancel by the end of this month (and still have 30 days notice), otherwise things might take a tine for the worse.

Re: Only 100 Customers/Day Leaving VM
 

That's only new customers still on the obligatory year. As a long standing customer, I can cancel whenever I want.

Fork Me

Re: Only 100 Customers/Day Leaving VM
 

well same thoughts here but they now only have 29 days and counting lol for me to cancel sky

---------- Post added at 01:39 ---------- Previous post was at 01:36 ----------

and so what you dont need the tv or telephone for that

that due to them giving it to me for £10 a month is all i will be having from virgin

---------- Post added at 01:43 ---------- Previous post was at 01:39 ----------

i highly doubt that

they may talk tough but they would loose hands down in court on it not being a major change

but hey i expect most who want to leave will have done so by then any how

personally i still hope they sort it or get told to sort it out before then as then i can cancel sky and stick with what i have got

( but may ask for them to guarantee sky being there this time and better notice if not so i can leave with out loosing viewing time )

Re: Only 100 Customers/Day Leaving VM
 

Actually you will find that retentions will be making sure they know which customers are leaving to the lack of Sky basic and/or other reasons, thus this figure of a 100 per day will be most likely based on just those leaving due to the removal of the Sky basic channels- it's not a difficult concept to understand I assure you.

If I were a VM customer right now, it would be impossible for me to bring myself to remove the Video On Demand service you guy's have. I saw an up-to-date list the other day of what is available, and I am SO jealous it's unbelievable. If i weren't moving house in a few months I would order VM TV right now.

Re: Only 100 Customers/Day Leaving VM
 

yep great if you want to pay for it even the kids ones are charged for great way to get an unexpected massive bill or have the kids nag you all the time

i like fixed bills

Re: Only 100 Customers/Day Leaving VM
 

If indeed it is round one to VM as you say, then they have achieved success by doing very little, personally I am not so sure about those figures although I am prepared to launch into my best Kevin Keegan impression and say 'I'd love it, absolutely love it if we beat them'

Re: Only 100 Customers/Day Leaving VM
 

Erm... My understanding is that the massive selection HERE is available as part of the FREE tv choice on demand (£5/month if your on M or L, Free for those on XL) thus it's a fixed cost, thus fixed bill surely?

Re: Only 100 Customers/Day Leaving VM
 

And youre understanding is right. I am on XL and it's all free.

Re: Only 100 Customers/Day Leaving VM
 

I do not believe that only 100 customers per day are leaving VM. Let's not forget that the "cry wolf", hot air (baloon) specialist is running the PR of VM.

On top of that VM has to pay the price of the permanent heavy discounts that most of us got. In my case, 30 quid or so per month.

Branson has been doing a super job for 20 days, give him time, a second bankruptcy for NTL is around the corner.

Re: Only 100 Customers/Day Leaving VM
 

But by giving those discounts they are still getting an income . IMO better to have a customer paying something than a customer leaving and paying nothing its math.

Re: Only 100 Customers/Day Leaving VM
 

You are, of course, entitled to your beliefs. ;)

I am pleased you got a good discount, and couldn't help but notice your gratitude in response to it. :rolleyes:

Nice sig, btw - who are Virgin/NTL?

re the "bankruptcy just round the corner", did you actually read the 4th quarter results, or is it just wishful thinking on your (and Sky's) behalf?
"Total revenue in the fourth quarter increased to £1,081.6 million (Q3 2006: £1,024.9m) due to revenue growth in all segments. Year on year revenue growth in the fourth quarter was £597.0 million (Q4 2005: £484.6m), due to the merger with Telewest and the acquisition of Virgin Mobile."

Re: Only 100 Customers/Day Leaving VM
 

Most losses reported by business are not actually losses at all just an income less than projected income figures.

Re: Only 100 Customers/Day Leaving VM
 

You might be right. The phone and BB cost NTL very little, but they have to pass on the fees to the TV companies. If NTL breaks even with 57 quid per month (all channels, movies sport, phone +10 MB BB), then kudos to them!

Re: Only 100 Customers/Day Leaving VM
 

well they wont break even if said clients pay nothing and leave will they

Re: Only 100 Customers/Day Leaving VM
 

I can be OTT sometimes ;)

The solution to the Sky One problem was simple:

Put the "hor air" Branson on every TV program (including Richard and Judy) to say that Murdoch wants to squeeze an extra 50p per customer per month for his SKY One.

And then let the VM customers decide:

Keep Sky one and pay 50p extra, or get rid of Sky one and pay 50 less.

Simple and Clean. Now, VM has created so many unhappy customers for no reason. Old stupid NTL, it will never change.

Re: Only 100 Customers/Day Leaving VM
 

In business if you let a company dictate terms your onto a loser. You have to make a stand or you will pay later. Remember Sky got VM channels cheap but then did the dirty. You can not let companies set presidents like this

Re: Only 100 Customers/Day Leaving VM
 

I was a regular Sky viewer but I'm not cancelling.

You really need to move to Sky and leave us alone !

---------- Post added at 10:33 ---------- Previous post was at 10:29 ----------

If it is a lie then they would have to answer to investors when the truth came out.

Re: Only 100 Customers/Day Leaving VM
 

So is that 50p per year, or 50p per day - which would work out at an additional £182.50 per year?

You can hide anything in figures and statistics.

Re: Only 100 Customers/Day Leaving VM
 

Dont mention the war ! :D

---------- Post added at 11:02 ---------- Previous post was at 10:58 ----------


In the article yesterday it said 100 a day were leaving, steve burch is supposed to have claimed that they were saving around 95% with retention offers, was never very clever at maths but that to me sounds like around 200 a day calling to cancel?

---------- Post added at 11:09 ---------- Previous post was at 11:02 ----------




I suggest that you look up on contract law.
It could indeed be seen as VM breaking the contract.
If you look up working lunch from friday just gone a professor in law gave his feelings on the matter, I think he should be regarded as being able to state fact? :)

---------- Post added at 11:12 ---------- Previous post was at 11:09 ----------



I would ask for your money back :)

---------- Post added at 11:16 ---------- Previous post was at 11:12 ----------


I would guess less than VM at the moment.

---------- Post added at 11:18 ---------- Previous post was at 11:16 ----------


Ofcourse VM are going to think it does not represent a change.
Banks think it quite legitimate to charge you £25 for a letter, until they are threatened with the court system.

---------- Post added at 11:28 ---------- Previous post was at 11:18 ----------




Seeing the up to date list is one thing, having a working VOD system is another.

Re: Only 100 Customers/Day Leaving VM
 

James ( Son of Satan) Murdoch ;) gives his views here.

http://tinyurl.com/ys6ez5