I hate Virgin Media, how do I quit?
 

hey guys, im a newbie, but i need help on how to cut my losses. i get to the point, i love lost, i have ntl, im ****ed off.i dont watch much tv,but what i do watch is lost and simpsons. i used sky one very often. now vergin is taking the ****. i have a deal with vergin for phone and a big tv package for £28 a month. im half way through the year. but can i cancell the tv and phone deal?
when they phoned me up asking to sell me this deal, i said yes providing they gave me certain channels, now they have been taken away surly vergin are in breech of the contract or agreement and i have thew right to cancell?
i need some expert advice here because sadly i dont know my rights exactly when it comes to this. i cant for the life of me understand how the hell vergin can get away with this.
its like me selling branson a yaught that cant stay afloat!
cheers peeps
beebop

Re: i hate vergin media how do i quit?
 

Welcome. Firstly... it's Virgin, and no they are not in breach of contract as they reserve the right to change channels in packages.

Re: i hate vergin media how do i quit?
 

Simple, call customer service and cancel.

Virgin Media have said they will not tie up any customer in a contract IF they cancel before the end of March this year.

Re: i hate vergin media how do i quit?
 

And also, they have stated that if anyone wants to leave because of the loss of channels, they may (as long as you do it before the end of March 2007).

Take a chill pill.

Re: i hate vergin media how do i quit?
 

wow kudos on the lighting replies.
thanks guys, i didnt think i could cancell becuase i though i had to wait the duration of the 12 months, but thanks once again

Re: i hate vergin media how do i quit?
 

Yep Virgin Media announced that customers can cancel their contract due to the loss of Sky channels...

http://www.cableforum.co.uk/article/...annels-dispute

Re: i hate vergin media how do i quit?
 

Zeph, as I posted earlier, a professor in law would beg to differ on that stance, he was on working lunch on friday just gone, you can catch up with it on the website :)

Re: i hate vergin media how do i quit?
 

Didn't see that, but they reserve the right to change channels they carry in different packages, so would dropping 4 or 5 channels really constitute breach of contract?

Re: i hate vergin media how do i quit?
 

You could watch it yourself, but he said that he would view it as a breach of contract.
Which may partially explain VM's current position regarding letting customers go.

Re: i hate vergin media how do i quit?
 

Isn't that the beauty of lawyer-speak? He didn't say it was a breach of contract, he said he would view it as a breach of contract (his interpretation of contract law). I am sure some other lawyer would be more than willing to take someone's money to provide a different interpretation, and then fight it out in court (at more cost).

Re: i hate vergin media how do i quit?
 

The point of joining cable forum to quit cable absolutely astounds me!

Re: i hate vergin media how do i quit?
 

Might be worth browsing this site before you write any lettes or emails to Virgin about cancelling.

http://dictionary.reference.com/

Re: i hate vergin media how do i quit?
 

yes according to NCC

Qoute from here
http://www.cableforum.co.uk/article/...annels-dispute

"The NCC also insisted that Virgin Media confirms without delay, if its customers are entitled to cancel without penalty."

and trading standards said much the same

Re: i hate vergin media how do i quit?
 

Not quite if you read it through

"the withdrawal of Sky’s basic channels does not breach our agreement with customers. However, if any of our TV customers wish to cancel their contract, we will allow them to do so at any time up to the end of March."

So it's a goodwill thing basically.

Re: i hate vergin media how do i quit?
 

I have to admit, I just don't read posts with poor grammar and spelling now

Re: i hate vergin media how do i quit?
 

I think we should rename the site Snobs.com. Who do I call to make it happen?

Re: i hate vergin media how do i quit?
 

Why? I also scoot over any posts that look like they are transcripts for a Vicky Pollard sketch.

Re: i hate vergin media how do i quit?
 

Hee. In fairness, I see the point - but the original poster probably doesn't care what the company is called. He/she just wanted advice. People coming to bash newbies I find equally as annoying as poor spelling posts.

Re: i hate vergin media how do i quit?
 

if you cancel the tv, you may well lose the discounts that you have on your account if any, as these would more than likely be agreed with the condition you are taking the tv aswel.

Re: i hate vergin media how do i quit?
 

Is it just me or are quite a lot of peope that are full of rubbish. They are all saying that they only agreed to have cable if they provided Sky One.

We should do a vote and see how many people actually said oh yes i'll have the tv installed but only if you garauntee me that you will provide Sky one. Who asks that type of question.

Re: i hate vergin media how do i quit?
 

Well there are a number of people who apparently burst into tears when Sky One was pulled off Virgin Media....

Re: i hate vergin media how do i quit?
 

Unless they happen to agree with you of course.

Re: i hate vergin media how do i quit?
 

This thread is not about spellin or gramer, please keep on topic ;)

Re: i hate vergin media how do i quit?
 

Well for me personally, i couldn't care less for Sky 1. I never really watched it when i had sky.
Virgin Media is still the cheapest option IMO for what i need compared to what i had.

Besides, if people wait a couple of months, then they will find that Five, E4 or Living will show all the shows that are on Sky1.

It's the loss of a couple of channels that pretty much spend most of their time showing repeats.

Maybe VM should return the dirty play of Sky and go straight to the horses mouth and poach the top programmes, after all, that's exactly what sky did with Lost from E4.

Re: i hate vergin media how do i quit?
 

I was due to upgrade to a VIP package next week but on Saturday I phoned CS to see what my position was in regard to their T&Cs about any future changes in the channels offered (I did mention the loss of Sky One and Sky News and how the inevitable loss of these channels was known to VM during the rebranding celebrations) and I was so hacked off by the attitude of the person I spoke to that I cancelled the upgrade. She even asked if I was ready to cancel the TV service. That's what I call good customer relations. I am now studying what Sky has to offer though I doubt if I could be bothered with the hassle of having to paying BT for line rental. There are a couple of programmes on Sky One I like but the main reason for the proposed upgrade was the V+ box and the 2nd box in another room. I can live without them and save the £20 plus to spend on other things.

Re: i hate vergin media how do i quit?
 

Why would you have to pay BT for Line Rental (don't you have an NTL Landline?)

Re: i hate vergin media how do i quit?
 

Yes but if I went to Sky I would probably go for their BB. I am sure if I had said that I wanted to cancel the TV service the next question I would have been asked is whether I wanted to cancel the phone as well.

Re: I hate Virgin media, how do i quit?
 

Sorry, I couldn't read that title again ... corrected it.

Re: I hate Virgin media, how do i quit?
 

Thanks.

Re: i hate vergin media how do i quit?
 

At the end of the day a court would decide whether the contact is unfair, and whether VM have broken it, he said basically that he would take the opposite view that VM are taking.
And by the way, have you not heard of the small claims court?
The customer would pay a court fee, once the case has been heard, if it went that far :erm: vm would have to pay the customers court fee plus compensation the customer is seeking.

Re: i hate vergin media how do i quit?
 

Lost was a top programme????? :D

Re: i hate vergin media how do i quit?
 

Its a goodwill thing :erm: where is that sick bowl?
VM would be screwed if it went to court imo.

---------- Post added at 11:44 ---------- Previous post was at 11:39 ----------


Can you see in reality VM pressing that suicide button?
Ok lets say I have been heavily discounted under NTL.
I call up to cancel the tv due to the loss of sky 1 etc;
The cs responds, " I see that you are on a discount of £x per month, we are going to have to take that discount from your account if you cancel the tv "
As vickie pollard would say " wotever " :erm:

Re: i hate vergin media how do i quit?
 

Terms and conditions from the Virgin Media website:

http://allyours.virginmedia.com/html...ble/terms.html

Re: i hate vergin media how do i quit?
 

Lettes.???? hoist' by his own petard. :D

Re: i hate vergin media how do i quit?
 

That link is worth jack you know what if someone goes to a small claims court over it.
A contract has to be seen as fair.
A court would decide that.
Surely you are intelligent enough to know that?

Re: i hate vergin media how do i quit?
 

But I'm not saying whether it's fair or not. Personally In my opinion, it's a reasonable clause - you seem to think that everything conspires against you!

Re: i hate vergin media how do i quit?
 

I do not think that everything conspires against me at all, unlike mr branson ;)
But at the same time people should not swallow a contract hook line and sinker as some on here obviously do :erm:

Re: i hate vergin media how do i quit?
 

Oooops... err well spotted. I am a :dunce: and therefore apologise to the OP and come to think of it, everyone else while I'm at it. :)

Re: I hate Virgin Media, how do I quit?
 

Doesn't anyone know that Lost will be broadcast on Virgin Central?

Theres little to miss, just be patient and all will be ok!

I love the Simpsons, and missing one new episode on a Sunday is no big loss, you can still view on Channel 4.

Re: I hate Virgin Media, how do I quit?
 

I liked watching Morse on ITV, but I wasn't distraught when it stopped.

Re: i hate vergin media how do i quit?
 

???whose side are you on ?????

---------- Post added at 18:47 ---------- Previous post was at 18:45 ----------

if you pay for something -you expect to get it ?

Re: i hate vergin media how do i quit?
 

You pay for a service of providing TV channels through a STB to your TV, you get that service.

Re: i hate vergin media how do i quit?
 

Umm my side?

Re: I hate Virgin Media, how do I quit?
 

You're paying for a service yes, but with Virgin. The channels that have gone are Sky's, and you would have to pay more if you wanted them. With Virgin, you don't pay for a new box, you don't pay for a technician visit.

If you move to Sky, would you be willing to pay so much, just for a few missing channels, which programmes will be covered on Virgin Central anyway????

Re: I hate Virgin Media, how do I quit?
 

£299 plus £10 a month for a Sky HD box, compared to £10 per month (based on XL TV package) with Virgin Media... plus as you say, after the first year, engineer visits and repair costs. So you have to factor in depreciation and replacement of the Sky HD box when working out costs.

Re: i hate vergin media how do i quit?
 

quite right nothing unfair with the conditions there

however their use of the word "significant"

Main Entry: sig·nif·iÃƒÆ ’‚·cant [img]Download Failed (1)[/img]
Pronunciation: -k&nt
Function: adjective
Etymology: Latin significant-, significans, present participle of significare to signify
1 : having meaning; especially : SUGGESTIVE <a significant glance>
2 a : having or likely to have influence or effect : IMPORTANT <a significant piece of legislation>; also : of a noticeably or measurably large amount <a significant number of layoffs> <producing significant profits> b : probably caused by something other than mere chance <statistically significant correlation between vitamin deficiency and disease>

i sujest that the man on the clapham common omnibus would say that taking away the highest rating non terrestrial channel in the pack was something likely to have influence

Re: I hate Virgin Media, how do I quit?
 

I was under the impression that Sky withdrew the channels because Virgin refused to pay over the odds for mainly one channel, (Sky One), this seems the one most gripes are about, can this possibly be construed as breach of contract?

Re: i hate vergin media how do i quit?
 

I think this has answered the original question. Can we please get back on topic?:confused:

Re: i hate vergin media how do i quit?
 

And as such - perhaps the thread should be closed.....

Re: I hate Virgin Media, how do I quit?
 

I have been on NTL for over 2 years. I signed a contract with NTL not Virgin. do I have any legal footing to fight Virgin as I did not have a contract to sign. they took over my Broadband and telephone. my broadband has suffered and now is often unaccesible. Why are Virgin able to take over my contract without my agreement. I do not like Virgin I have never wanted Virgin yet I seem to be stuck with them. Anyone please let me know of any other cable company I can sign with that does not require a BT line.

Even on the forums in the have your say area I posted 11 complaints I never swore yet none of them where posted, 90% are all in favour of Virgin. while the people that are not happy get cut by the censors. Thank you Virgin but no thank you, I would rather do without broadband then have you as my ISP. Worst company I have ever dealt with, one that forces you to switch to them without them offering you a contract, purely criminal. One last thing, Virgin are terrible at dealing with complaints. after Emailing the company a number of times and being kept waiting on the telephone I have pretty much given up all hope in getting a reply to my complaints.

Alan.

Re: I hate Virgin Media, how do I quit?
 

Virgin rebranding NTL:Telewest is not the reason your broadband has suffered they haven't changed anything. Lota of people here who may be able to help with your broadband problems.

If you are not in your first 12 months of your contract just ring them up and give them your 30 days notice.

I don't think you can cancel contracts just because a company has rebranded.
I'm sure there other people can reasons in law why you can't. Not sure I could be wrong

JJ

Re: I hate Virgin Media, how do I quit?
 

Virgin have not taken over your contract, all that has happened is that NTL have rebranded their company to use the Virgin name (which they bought).
It is still the same company, infrastructure, etc, etc.

Re: I hate Virgin Media, how do I quit?
 

Over 2 years with NTL no broadband problems what so ever. first week of this so called re-branding broadband is suffering Coincidence? I want to cancel my contract but I need to know if there is another broadband service out there that does not require a BT line. I only needed to call NTL 3 times in my time with them and all my problems where sorted with little effort calling Virgin is a joke, seems they re-branded the staff to. For this Month only you are able to break your Virgin contract no matter how long you have been with them. A good chance to ditch this company with it's megalomaniac leader.

Alan.

Re: I hate Virgin Media, how do I quit?
 

Nobody took over your contract. NTL took over TW and then NTL plc changed their name to VM plc (or whatever) your contract is still with the same entity. In any case there is a contract novation clause that would allow them to move the contract.
You can fight them on the existing contract, it is still valid just because the company name changes does not change anything.

Cable is Cable, there is only one cable company in the UK now, that is Virgin.

Re: i hate vergin media how do i quit?
 

Re: I hate Virgin Media, how do I quit?
 

Oh well looks like ill have to get BT, Virgin or NTL or whoever the company is now puts the price of my broadband up without telling me and its slows down. I hate BT, ripp off prices but I detest Virgin more. as a Sky customer for over 8 years I can get 16 meg Broadband, free wireless router and no charge for set up for £10.00 monthly only fault I need BT. Oh well bye Virgin or NTL or who ever it is.

Alan.

Re: i hate vergin media how do i quit?
 

Your silly, when you buy a wool jumper is tells you the % in wool with the clause that its a average assumption. However if they decided to just change the wool content with a cheaper replacement its cleary breach of contract.

Re: I hate Virgin Media, how do I quit?
 

Looks like we have a bridge dweller :)

Re: I hate Virgin Media, how do I quit?
 

That's a little known misconception, trolls actually live in "Troll Holes" :angel:

Re: I hate Virgin Media, how do I quit?
 

:LOL:

Re: I hate Virgin Media, how do I quit?
 

whats a troll? I dont understand this forum, is it like a social gathering place too?

Re: I hate Virgin Media, how do I quit?
 

http://en.wikipedia.org/wiki/Troll_%28Internet%29
also see
http://en.wikipedia.org/wiki/Flamebait

Re: I hate Virgin Media, how do I quit?
 

Dont Forgot this :-

http://www.pitt.edu/~dash/type0122e.html#gruff

Snip, snap, snout.
This tale's told out.

:hyper:

Re: I hate Virgin Media, how do I quit?
 

"It's no good lads, I've got the trolls, I'll have to go home."

"Stop off at the chemist mate, you can get cream for it now!"

Re: I hate Virgin Media, how do I quit?
 

Re: I hate Virgin Media, how do I quit?
 

This topic was only ever going to be 2 posts long.
How do I quit.
erm, call write tell them?

Re: I hate Virgin Media, how do I quit?
 

as a potential future representative of the BBU - Bridge Builders Union, can I register a possible grievance, which I retain the right to invoke at a future date, in that your irrefutable logic may be in 'restraint of trade' , where it concerns my members :D

Re: I hate Virgin Media, how do I quit?
 

Who died and made him King?

Of the underworld...

Re: I hate Virgin Media, how do I quit?
 

I missed it, but Toto nailed this thread by Post 3. I guess we are not in Kansas anymore.

Re: I hate Virgin Media, how do I quit?
 

I missed it, but Toto nailed this thread by Post 3. I guess we are not in Kansas anymore.

How did he Nail it? Been trying to get through to Virgin for ages on the telephone no luck, sent many Emails no answer. so calling and cancelling does not seem to work. So the topic of the thread is by no means Nailed.

Alan.

Re: I hate Virgin Media, how do I quit?
 

Careful son, they'll put the dreaded red mark on you...:p:

Re: I hate Virgin Media, how do I quit?
 

Ok then - write. That would work too, send it recorded delivery and in 2 days time they have recieved your 30 days notice to cancel.

Re: I hate Virgin Media, how do I quit?
 

Ok then - write. That would work too, send it recorded delivery and in 2 days time they have recieved your 30 days notice to cancel.

I refuse to spend good money on recorded letters. what I think i'll do is just cancel my direct debits, not pay this months bills. let Dick Turnip and his merry band of Morons track me down. If I go to court then at least I can have my say and speak to Virgin there.

Virgin seems an apt name for that company, so poor is their organization seems like they have been in business for a small amount of time.

Alan.

Re: I hate Virgin Media, how do I quit?
 

You can do that, but of course before then they will have Mooorcroft on your case and your credit record will be trashed so you won't be able to get credit cards, mobile phones, sky etc and lets hope you have no plans to move or remortgage.
You could just stick a second class stamp on it. I just suggested recorded to have proof you cancelled when they claim the item was lost in the mail.
Your actions do not cancel the contract, they merely breach it.

Re: I hate Virgin Media, how do I quit?
 

Recorded delivery only costs an extra 68p on top of the price of a 1st or 2nd class stamp..................very cheap, & much better than trying to cancel by phone or (shudder) email.


As SMH said, cancelling your DDs etc is not cancelling the contract.... you would find yourself being chased by the debt collectors, get a crappy credit record, & maybe even wind up with a CCJ......

Re: I hate Virgin Media, how do I quit?
 

Cheers guys, I will send off by post. One last word, Virgin is supposedly one of the biggest multi media companies yet to contact them you have to use one of the oldest forms of communication, post, the Irony is not lost on me. Thanks again for the help.

Alan.

Re: I hate Virgin Media, how do I quit?
 

one question ...where can i find adress to send them letter? by post ofcoz

Re: I hate Virgin Media, how do I quit?
 

If you are really hacked off with VM and you desperately wish to leave then (hang on a minute), I'll hold the door open for you.

Si thee.

Re: I hate Virgin Media, how do I quit?
 

Wel I jumped ship today and it was seemless, easy and manned by extemly polite and helpfull staff.. By next week I will be able to watch the programmes of my choice at a much cheaper price.

It is very sad that it has come to this , but at the end of the day, the customer is always right.

Re: I hate Virgin Media, how do I quit?
 

That, apparently, wasn't true in the relationship between Sky and Virgin Media :D

Re: I hate Virgin Media, how do I quit?
 

Very true, but on the lines of the old rhyme, who does what to whom, and when?

Re: I hate Virgin Media, how do I quit?
 

:clap:

Re: I hate Virgin Media, how do I quit?
 

I managed to cancel Virgin today by phoning 150 and evenually getting the cancellation ofice. After waiting on the phone for 53 minutes and 11 seconds I finally got to speak to a human being. She did try to pursade me to stay but my mind was made up.

So, just keep hanging on the telephone.

Re: I hate Virgin Media, how do I quit?
 

How sad is it that you timed it to the second

Re: I hate Virgin Media, how do I quit?
 

That's really strange - everytime I've called CS about things, it's been no more than five minutes.

Re: I hate Virgin Media, how do I quit?
 

Much cheaper ???
Nice if you could quantify this

Re: I hate Virgin Media, how do I quit?
 

:erm:
Supplier = Sky
Customer = Virgin Media

How much simpler could it be? ;)

Re: I hate Virgin Media, how do I quit?
 

hey guys im new to this too but i needed to say this if you read wot vigin media have put on your teles you will see it was not vigins fault it was down too sky they pulled the plug i dont blame neone for wanting to pull there own plug but virgin media is not to blame for all of this it is sky aswell

Re: I hate Virgin Media, how do I quit?
 

That's really strange - everytime I've called CS about things, it's been no more than five minutes.

Thats because your a happy Virgin Media Customer, they can sense on the phone if your annoyed at them and leave you on hold. Last time I phoned them I was left on hold for 57 mins then I disconnected, the Only customer services that come close to virgin Media was Tiny Computers I was left on hold once 3 hours while trying in Vein to get the money back for my Daughter's PC no luck there. So if am I am kept waiting over a certian time on phone now I dissconect.

Supplier = Sky
Customer = Virgin Media

How much simpler could it be?
__________________
Supplier = Virgin
Customer = me Service ****e thats how simple it is.

Re: I hate Virgin Media, how do I quit?
 

I guess there's nothing much else to do whilst you're hanging on the phone for almost an hour.

And the profileration of phones these days with a minutes and seconds timer on does kind work against those that like to keep their customers on-hold for too long.

Re: I hate Virgin Media, how do I quit?
 

Sorry to be so pedantic Bill, but sitting with telephone, clamped to my ear, playing a horrid rooty tooty tune is not what I enjoy doing on my day off. The fact that i had tried the night before and had been cut offdid not help matters.