£50 to disconect
 

Hi all new here..

just wondering if anyone can tell me why i have to pay £50 to have my virgin internet cut off, im sure when i joined virgin it was without a contract...and the reason i want to leave is because i play alot of games online and its impossible to play with 500 ping on us servers and 300 ping on eu server anytime on weekends and after 6 on weekdays!

so anyone know why i have to pay this, and if i can get out of paying it?:erm:

Re: £50 to disconect
 

Are you on BB or ADSL? When did you join?

Re: £50 to disconect
 

up to 8mb bb normaly around 3mb and joined last august/ september(wished i hadnt bothered)!

Re: £50 to disconect
 

Did you join while it was still NTL as I would expect you are paying as you are on a 12 month contract up till September.

Re: £50 to disconect
 

no mate it was virgin and i know it said no contract as that was one of the reasons i chose it because if it wasnt good enough for what i want i would just cancel!

Re: £50 to disconect
 

virgin.net?

Re: £50 to disconect
 

yeah!

Re: £50 to disconect
 

Unbelievable...trading standards?

Re: £50 to disconect
 

i phoned up a while ago to cancel and they said there was a disconection fee i told the person that i didnt have a contract and she said i still had to pay it for some reason i didnt listen to her much(filling me with crap), and im gutted because there service is absolute rubbish yet they still expect me to pay every month for a service im hardley using because its so poor.....i wana leave but refuse to pay the £50

Re: £50 to disconect
 

I Get 150 Ping on US Servers and 10 - 20 on EU Servers...Modem Could be Faulty

Do a Speed Test for us

www.speedtest.net

And Post Back

Re: £50 to disconect
 

Ofcom?

Re: £50 to disconect
 

I know someone that has just cancelled his phone line and BB and he had to pay

Re: £50 to disconect
 

He may not of have to....trust no-one!

Re: £50 to disconect
 

lol i cant download flash player because my internet wont connect to it! just tried limewire to and cant download of there either..nothing will connect lol! thats how poor my internet is!

Re: £50 to disconect
 

I Have No Problem With Limewire...

Re: £50 to disconect
 

http://www.cableforum.co.uk/board/684539-post7.html

---------- Post added at 21:08 ---------- Previous post was at 21:04 ----------

Oh and I take it you have checked your PC for virus, trojan, spyware etc problems? What is your current software and hardware setup?

Re: £50 to disconect
 

Try This

http://homepage.ntlworld.com/paul.ma...?1158066112335

Thats a Speed Test...

Post Your Modem Config

http://192.168.100.1/

username - root
pw - root

Re: £50 to disconect
 

Terms and conditions of non-cabled broadband
http://www.virgin.net/terms/broadband_tc.html

1. Quote:

   Cancellation charge: Virgin Media reserves the right to charge you a cancellation fee of £50.00 (fifty pounds) if you cancel your Broadband Service within 12 months of the date your Broadband Service was activated. Customers who are moving home will be exempt from this cancellation charge, provided that the Service is retained at the customer's new address.

Re: £50 to disconect
 

The OP is on ADSL not CABLE so that ip will not work.

Re: £50 to disconect
 

Whoa..the quote says"if you cancel your Broadband Service", but the lead in sentence says; "Terms and conditions of dialup"

Broadband?

Dialup?

Re: £50 to disconect
 

1st 512K took 11673 ms = 43.9 KB/sec, approx 362 Kbps, 0.35 Mbps
2nd 512K took 18516 ms = 27.7 KB/sec, approx 228 Kbps, 0.22 Mbps
3rd 512K took 15657 ms = 32.7 KB/sec, approx 269 Kbps, 0.26 Mbps
4th 512K took 7407 ms = 69.1 KB/sec, approx 569 Kbps, 0.56 Mbps

Overall Average Speed = approx 357 Kbps, 0.35 Mbps

---------- Post added at 22:58 ---------- Previous post was at 22:56 ----------

i have never once experienced download speeds like that from anywhere!!

Re: £50 to disconect
 

Try reading para 3
""Broadband Back-Up Service" means our metered Internet access service, provided in conjunction with the Broadband Service which you may use to access your Virgin Media account when away from home. This is an optional feature and is charged on a pence per minute basis using a dial-up number. For the avoidance of doubt, using the Broadband Back-Up Service does not constitute changing your package to the PAYG service."

Re: £50 to disconect
 

my computer has no trojans or viruses on, its checked every other time im online, every 2 days say! and im thinking about getting a new modem to see if that will help with my ping problems.....do you think a new modem might do it as im using the free one from virgin?

---------- Post added at 23:06 ---------- Previous post was at 23:03 ----------
1st 512K took 10812 ms = 47.4 KB/sec, approx 391 Kbps, 0.38 Mbps
2nd 512K took 12141 ms = 42.2 KB/sec, approx 348 Kbps, 0.34 Mbps
3rd 512K took 12375 ms = 41.4 KB/sec, approx 341 Kbps, 0.33 Mbps
4th 512K took 7562 ms = 67.7 KB/sec, approx 558 Kbps, 0.54 Mbps

Overall Average Speed = approx 410 Kbps, 0.4 Mbps

Re: £50 to disconect
 

Something is definitely up with your connection, can you do a few tests to try and narrow this down..... (these are both american servers...)

Go to command prompt then;
"Ping 208.100.14.229"
and
"tracert 208.100.14.229"

You can select all and copy from cmd to post your results.

Once you have done this i suggest loading up windows in "safemode with networking", (F8 on startup) . Repeat these tests and post both results.

Re: £50 to disconect
 

C:\Documents and Settings\Kim>ping 208.100.14.229

Pinging 208.100.14.229 with 32 bytes of data:

Reply from 208.100.14.229: bytes=32 time=151ms TTL=116
Reply from 208.100.14.229: bytes=32 time=150ms TTL=116
Reply from 208.100.14.229: bytes=32 time=151ms TTL=116
Reply from 208.100.14.229: bytes=32 time=164ms TTL=116

Ping statistics for 208.100.14.229:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 150ms, Maximum = 164ms, Average = 154ms

Tracing route to 229.208-100-14.nozonenet.com [208.100.14.229]
over a maximum of 30 hops:

1 48 ms 46 ms 48 ms winn-bam-1.inet.ntl.com [194.145.148.190]
2 47 ms 48 ms 48 ms winn-t3core-1a-ge-112-0.inet.ntl.com [62.253.121
.41]
3 47 ms 48 ms 48 ms win-bb-a-so-130-0.inet.ntl.com [62.253.184.113]
4 47 ms 46 ms 48 ms win-bb-b-ge-000-0.inet.ntl.com [213.105.172.162]
5 49 ms 48 ms 50 ms po9-0-0.brsbb1.bristol.opentransit.net [193.251.
254.161]
6 94 ms 54 ms 54 ms so-5-2-0-0.loncr5.london.opentransit.net [193.25
1.243.37]
7 67 ms 64 ms 66 ms pos0-14-5-0.pastr1.paris.opentransit.net [193.25
1.242.114]
8 59 ms 58 ms 58 ms bcr2-so-6-0-0.Parisprx.savvis.net [208.175.185.1
77]
9 59 ms 73 ms 58 ms bcs1-so-2-1-0.parisprx.savvis.net [204.70.193.13
4]
10 61 ms 62 ms 60 ms bcs2-so-0-0-0.londonlnx.savvis.net [204.70.192.1
30]
11 86 ms 60 ms 60 ms bcs1-as0-0.londonlnx.savvis.net [204.70.193.201]

12 131 ms 128 ms 130 ms bcs2-so-0-0-0.newyork.savvis.net [204.70.192.121
13 149 ms 152 ms 130 ms bcs1-so-6-0-0.newyork.savvis.net [204.70.192.37]
14 153 ms 152 ms 152 ms dcr2-so-3-0-0.chicago.savvis.net [204.70.192.101
]
15 152 ms 152 ms 152 ms ber2-pos-7-0-0.Chicago.savvis.net [208.175.10.25
4]
16 155 ms 154 ms 154 ms ber2-vlan-242.chicagoequinix.savvis.net [204.70.
196.26]
17 289 ms 154 ms 152 ms 208.174.225.202
18 150 ms 152 ms 152 ms 229.208-100-14.nozonenet.com [208.100.14.229]

Trace complete.

bearing in mind i have just done this at 9am in the morning and i never have any problems at all get 150-200 ping in us servers and 50-100 in eu....but soon as 6pm comes all hell breaks loose!

Re: £50 to disconect
 

have u Read

http://www.cableforum.co.uk/board/12...ewsgroups.html

Maybe This Could be it

Re: £50 to disconect
 

The broadband virgin.net service has always had the following term:
It is still on http://www.virginmedia.com/

Re: £50 to disconect
 

Its probably due to the fact that you didn't pay a connection fee. If you cancel within 12 months I believe this is then payable

Re: £50 to disconect
 

If the service isn't upto scratch write to them stating this and ask them for a MAC. You should get it within 5 days. Also state that becasue the service isn't fit for it's purpose you will not be paying any admin/cancelation fees.

I'm 99% sure they have to give you a MAC now even if they want you to pay an admin fee any you haven't.

http://www.thinkbroadband.com/news/2...-february.html

This way at least you can get your BB moved then fight them over the £50 :)

If they want to chase you for it then explain to them that thet are not entitled to it as the service didn't work properly.

This site give you good info:

http://www.dti.gov.uk/consumers/fact...page24702.html

Also if you're not getting anywhere with them ring their arbitrators (the info in on their site somewhere) and get them to take the case on. :)

---------- Post added at 12:19 ---------- Previous post was at 12:18 ----------

You're not forced to pay anything like that if the service is rubbish - and for £50 I'd like to see them take it to court. :disturbd: