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http://www.dslzoneuk.net/isp_ratings.php

I think the placing holds up.

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Interesting site..worth keeping an eye on, thanks!

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nteresting report but i reckon with in a month or two vigin media will be higher up in ranking,s .around the top 5.nice site as well some usefull stuff as well nice post.

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Interesting... Yeah, I agree with you. :)

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The Virgin Media rating is based on over 800 comments going back to 2004. It will take a considerable effort to shift that!

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I disagree, most comments refer to ADSL not cable. Also, the companies at the top have less than 100 votes, Virgin has 800+

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I believe that ISP side of Virgin Media is excellent. If you want bad service try Tiscalli. ;)

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Which is logical, bearing in mind that most ISPs are ADSL based.
Which should make the vote for Virgin more accurate (larger sample size). Not too sure how accurate it is though, as even though they have 800 votes, Virgin have at least 2 million broadband customers.

I have to admit, even though I am probably cancelling my Virgin Broadband, I have been happy with it. Apart from NTL's continued use of proxies, my service has been generally reliable, and when it hasn't, NTL have been fairly quick to sort it out.

So, I would be happy to recommend it. The only reason I am leaving is because I can get twice the speed with Be, at a lower price.

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i dont think it gets worse than tiscali lol:dunce:

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I dunno, TalkTalk is down there somewhere...

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Really? Which package is that?

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There needs to be some weighting to account for the number of user comments.
Vivaciti are top with only 44 votes, that is a very small sample, small enough for the company to have generated all the votes themselves. I'm not saying they did of course, but I'm wary of such a small number of votes being an accurate representation of their service.

DW

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Just looked at the Be site, and my area is covered!

However..NTL Phoned me when I was going to go to Sky and said according to their data, my BT line would only manage 5 or 6 meg ..would the same thing apply to Be? Anyone know an accurate source for Bt linespeed info?

I also have no idea how much bandwidth I use a month, so is there a way of finding out, eg a desktop meter of some kind?

Oh, and why is use of proxy a drawback, and how can you tell they are using them?

Sorry for all the questions, but I find the subject fascinating, Captain.:D

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So you're telling me you believed the company that you were going to leave about how sky were going to perform?

That's logical.

And even if the 6 Meg figure is o.k. Sky/BE use ADSL2 which should increase the speed considerably

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The BT online checker just reported back 4.5 Meg.

I'm 2KM from the exchange point to point.

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Any answer on the proxy and usage questions above?

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nice post.:tu:

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Most people who joined in February on here, seem to be fervently pro-Virgin...:rolleyes:

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Actually ADSL2 only increases the speed if you're fairly close to the exchange. The further out you get, the less of an advantage having ADSL2 is...though of course by UK standards 2km is close to the exchange!!!

Useful graph here: http://www.internode.on.net/adsl2/graph/index.htm, many others around showing similar results

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Interesting..if my straight line distance is 2000 Metres, what's my actual line length likely to be? Half again?

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OK and what's the average line length in areas which are cabled? :)

I presume you have facts backing your assertion that by UK standards 2km is close to the exchange, yes, or is it based on the experience of friends, etc?

Line length is of course not the only issue, line noise, quality of copper, etc, can all also affect performance.

I will try and dig out some hard facts when I get the chance, however I'm pretty sure that the average UK line will do around the 10Mbit mark on ADSL2+.

EDIT: Please note for those accusing me of bias that I also commented negatively as well as positively - I didn't have to mention line noise and copper quality :)

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My understanding with cable is that it makes no difference how long the line is unlike bt

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Good point. Best to trust an independent body actually testing the service, rather than subjective votes from small samples, such as the Internet Service Provider Association. As you'll see on the link below, Virgin Media (nee ntl:Telewest) have just been awarded the most coveted ISPA award of 'Best consumer ISP' based on actual, measurable, real data.

http://www.ispaawards.org.uk/categor...stConsumer.htm

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Most coveted?

Previous winners including the stellar Bulldog, that same company that spent several months under Ofcom investigation for customer service, installation and billing issues.

The competition being the most complained about major ISP in the UK for years, Tiscali, and the far from stellar Orange, who still managed to win it the previous two years under their previous guise, Wanadoo.

It's a nice advertising point but I wouldn't wipe my **** on that award and you'll forgive me for not considering it so coveted.

Sources:

http://www.theregister.co.uk/2004/09...og_ispa_award/
http://www.theregister.co.uk/2005/09/02/bulldog_probe/
http://www.ispreview.co.uk/new/complain/complain.shtml
http://www.uk-bug.net/Topic36.html
http://www.computeractive.co.uk/comp...top-ispa-award

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I think the point is that all ISPs with over 250,000 customers have horror stories. For instance Sky's service is not exactly perfect as can be seen here:

http://money.guardian.co.uk/internet...873477,00.html

The award, whether you have respect for it or not, shows that during the period of assessment the winner was the least worst on the criteria assessed. Although I don't know for sure but when Bulldog was assessed it maybe that it was prior to their customer numbers reaching a 'tipping' point where new investment was needed and new provision capability not yet coming on line.

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'Least worst' to me doesn't make an award 'most coveted'. Purely an opinion and one that I would happily apply regardless of who won.

Quite agree regarding Sky, issues to be resolved there without a doubt.

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Its not as if NTL/Virgin can claim their 10MB line is exactly 10MB now is it, its probably less than 6 meg for me most of the time, unless I use it in the middle of the night like now.

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This comment says it all really:

No editing done there.


ov? fone calles? anit moddefided? canciling? eathernet cablwe?

How old must he be? 12? 13? 14 at a push?

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I appear to have lost my Chavspeak dictionary.....

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Does make me feel great seeing my tax money churning out such well educated people :angel:

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If 4 meg was great why not just revert back to it?

No need to go daft and cancel the whole thing, or perhaps the grass really is greener......???? or is it just the punters who are??