[Merged] Leaving VM for Sky? OK just leave...
 

Apparently...(this is what someone at work has told me whose gf works for Telewest) they have been handed little booklets now which instructs them on how to respond when people call threatening to leave Virginmedia for Sky.

Whereas before the retention bods would try and get you to stay, now they've been told to just say 'ok, go then' as Virgin is so confident that it will get so many of Sky's customers through it's benefits of being part of a big company (trains/flights/music etc.) it's not bothered about people leaving???

Anyone know any more or if this is true now?

Re: Leaving VM for Sky? OK just leave...
 

With a bit of luck, yes :)

Re: Leaving VM for Sky? OK just leave...
 

well I think its about time that Ntl or should I say Virgin call the bluff on some of the people whom threaten to leave them for say talktalk or Sky.

Re: Leaving VM for Sky? OK just leave...
 

Gets a massive :tu: from me.

Re: Leaving VM for Sky? OK just leave...
 

and me :tu:
AtD

Re: Leaving VM for Sky? OK just leave...
 

It's about time they stopped giving out ridiculous offers just to keep a customer...

Re: Leaving VM for Sky? OK just leave...
 

I personally would rather they spent money on improving services (in the hope that people will stay) rather than bribing people (in the hope they stay)

Re: Leaving VM for Sky? OK just leave...
 

Which centre does she work for? (I worked for the Midlands centre in Dudley)

I would stick with Virgin Media

Reasons...
I was working for them whilst the merge was happening up until December 06.

Think of it this way.
Sky have 8 Million customers as a whole

Telewest used to have 1.8 Million and NTL: 3.2 Million (Making 5 Million customers)

Would Sky risk loosing 3 Million of its customers they gain through the sale of Sky Movies, Sports, News, Sky1

Making them being reduced down to 5 Million customers?? and being on a level with Virgin Media?

The added bonus of Virgin Media is the funds that is has available to them via Virgin Mobile and the companies high profile name Virgin.

Virgin Trains
Virgin Wines
Virgin Money
Virgin Megastores
Virgin Books
Virgin Mobile
Virgin TV, Phone, Internet
Virgin.net
Virgin Records
Virgin Attlantic
Virgin Active
Virgin Ballons
Virgin Brides
Virgin Cars
Virgin Digital
Virgin Games
Virgin Holidays
Virgin Radio
Virgin Galactic (Spece rides)
V Festival
Virgin Drinks

Not to mention...
Half of the BBC (If im not mistaken)
UKTV (UKTV Gold, UKTV G2,...)
Sit Up TV (Bid up TV etc)
Flextech (Bravo, Challenge...)


All in all the Virgin brand is huge compared to BSKYB.
And its not just in the UK, BSKB operate in other countries and own Easy.Net which they took over early 2005 and James Murdoch is son of news tycoon.

But as we all remember the scenario with ITV on how SKY made a cunning but sneaky move on NTL:Telewest is because they are finally feeling the pressure.

Whilst working for the company I knew it wouldnt before long proper competition would come into play which may knock BSKYB off from being the monopoly company that it is.
This is since it has been the top company for years on years, it was only a matter of time their services would become obsolete.


What could have happened if ITV became part of NTL:Telewest (at the time)
Plans could have started to be drafted up to compete more with Sky

Sky...
Sky News
Sky Sports
Sky 1
Sky 2
Sky 3

Virgin Media (NTL:Telewest) - ITV
ITV News
ITV Sports
ITV 1
ITV 2
ITV 3
ITV 4

As owning ITV they could have then added ITV to Teleport TV/Replay without having the need to draft up legal contracts with the relevant channel (in this case ITV)
Reason why it started off with BBC channels and Living TV, UKTV, Bravo and Challenge.
Since these form part of Telewest Broadband's original company FLEXTECH

And finaly a chance to offer red button on all of this which SKY REFUSE to sell to NTL or Telewest (or any other cable company to try and force users who want this service to move to them) unfortunatly what they dont tell you is sky customers have to pay for the red button.

If Virgin Media would have gotten ITV the red button could have been offered for FREE on ITV News, ITV Channels

Ok so Sky has the movies, how long would you think it will be before V Movies will be out specially when Virgin had its own movie brand label called... Virgin Films (Shortlived but could have restarted)

I believe it will be in best interest for customers to stay with Virgin Media

1) The company is likely to keep to Virgin's good reputation
2) Better funded - More exiting things Look at the fact HBO is looking to be part of VM and first time to the UK (Not with Sky I noticed)
3) Probably competions offered for customers for other virgin stuff
Example: Tickets to V Festivals etc
4) Better Loyalty can be offered
5) New Channels fully owned enabling better competition, More customers, more capital, better research into better technology and expanding the network and services.

And Virgin Media has better methods of reaching the public
Sky Sell their products in stores around the UK

Unlike NTL and Telewest, where you had to call to organise an install, when NTL:Telewest joined, its estimated 50% coverage on the UK's Network coverage.

With the Virgin name it will be looking at selling Set Top Boxes at Virgin Stores / Megastores offering a Plug and Play service where the user activates their box over the phone (Simular to freeview but using the cable network) IF A PREVIOUS INSTALL HAS BEEN DONE IN THE PAST BY TELEWEST OR NTL AT THAT PROPERTY (Formelly known as QUICK START)

If the property hasnt been installed in the past then obviously it will require some one to go out and install the wiring etc. to get a feed to the property.

Negative side to this?
Well as sky sell their boxes they see it as being the customers OWN property, therefore if it brakes, tough cookie fix it your self or buy a new one like you would if your microwave broke, also as its Microwave signals (or radio signals) which are beemed down to earth, unless the satalite orbiting the earth goes out of orbit, then there is no chance of a fault really unless you have moved your dish
The other side is you take out insurance on the box at an additional cost.

Predictions...
I cannot see any business with a sound mind, offering repairs on the boxes if they become faulty when you bought them. It may provide 1 yrs free cover on the box like sky but thats it. A technician may come out to check the connection and if all is ok then they will say fix your box or buy a new one (unless you have cover on it)

Re: Leaving VM for Sky? OK just leave...
 

If people have had reduced/loss of services, they should be compensated for that (credits, extra services for a while); if it just "drop my price or I will leave", I agree that the customer should be allowed to take that option. :tu:

Re: Leaving VM for Sky? OK just leave...
 

Great post! And :welcome: to the forum! :)


:clap::clap::clap::clap::clap::clap::clap::clap:

Re: Leaving VM for Sky? OK just leave...
 

Appart rom the fact that a lot of those Virgin companies only use the brand and are not associated with Branson at all and many of them also make a loss.

Dont assume just because its called virgin it makes money and is owned by Branson

Re: Leaving VM for Sky? OK just leave...
 

I fully agree.
Why should a customer get something at a reduced cost or even for free, when others have to pay the full amount.

I can understand if they have NEVER had an offer and new customers are getting an introduction offer, then they should be entitled to one offer also as being fair.

But constantly providing an offer when that one has ran out, no not really.

When I worked there I used to see customers who had been with Telewest 10yrs and never complained dispite problems, paid on time, loyal to the company and probably pay out on what was known as Supreme, Sky movies and sports, Full phone package, and medium internet

And then you would get a moaner who would threaten to disconnect after 2yrs and having had a good a near perfect service and stugles to pay their bills month in month out and takes out the starter TV package, Basic phone and Basic internet but because their 3 for £30 has ended they are kicking up a fuss.

(No exageration people did this)
Yet after probably 20 minutes of irate customer saying you dont value me, if you dont give me this im off, you would transfer them to customer relations to disconnect, and they would be the ones who would say.
"Oh no problems mate, we will offer you half price broadband and phone for 6 months"

(and guess what, they would do the same once that 6 months is up) (NOT ALL but you start to see people threatening to disconnect because their neighbour did, or because they heard of some one who did and got an offer)

Infact one customer once said to me, he had been reading about it on the net. (Probably this site or digitalspy)

Top and bottom is its not fair on others.


Customers want to disconnect,
Lets them, they then have to find a new provider, match the cost and install them without an interruption to their services

Sky for instance...
Would charge for installs (not always)
Would charge for their box
Only provide TV no phone (other than discount through BT)
and at one point no internet (And even that can only be provided through a BT line as it is an ADSL connection not DSL)

Re: Leaving VM for Sky? OK just leave...
 

I have read with great interest, the articles in VM and Sky, l have been with Sky for about 10years, with short spells with Telewest, I have now joined VM, but the attitude that l have recieved from CS on VM is a lot of lies, but thereagain, l had the same prob with Sky, l am very critical of paying for service, that if l don't get it, l go somewhere else, but thereagain you can always try BT Vision, they lie once and that is it, no second chances, but the sad thing is there are only TWO companies that supply good television channels, and we know who they are, so we are in a catch 22 situation, either VM or Sky, we the customer cannot win can we.

Re: Leaving VM for Sky? OK just leave...
 

that's a nice bit of spin but NTL paid to buy Virgin Mobile rather than Virgin Mobile injecting money into the company.

---------- Post added at 23:02 ---------- Previous post was at 22:59 ----------

NTL for instance...
Would force you to have their phone line even if you just wanted TV from them.

SKY for instance...
now give you broadband if you have TV from them. it'd be nice if Virgin gave you free broadband? perhaps it works out as free in one of their bundles?

---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------

in my opinion both companies have good and bad points and it's like choosing the right flavour for your personal tastes rather than one being better than the other.

Re: Leaving VM for Sky? OK just leave...
 

No worries, I was reffering to the funds as a whole and then the brand name it has (Having a positive impact on members of the public)

Re: Leaving VM for Sky? OK just leave...
 

:welcome: to the forum. Good post. One minor point. The BBC channels (1, 2 3, 4 & radio 1-5, 6xtra & BBC 7) are owned by the BBC, and funded by the licence. As such, no commercial concern is allowed to own them. The UKTV channels are partially owned by Flextech and BBC Worldwide (a commercial company that is legally seperate from the BBC, but owns it's commercial interests).

The BBC channels are not (and can not be) owned by BBC Worldwide.

Re: Leaving VM for Sky? OK just leave...
 

Same, the one by the Waterfront :o) I must admit, I have been very tempted to go for a job there as it's only about 2 miles up the road from me! It would be about a 5k pay cut for me though but the bonuses etc. might help...not to mention getting top level Telewest package for £10 a month (I pay over £60 a month at the moment)...
I did call and get a special offer once because I really felt my broadband seemed slow compared to friends with ADSL... I did even run checks with Blueyonder support who did tell me that it was slower than it should be!

On another plus side for Telewest, where my gf's family have sky tv and broadband, if they have issues they have to call an 0870 number for help and get stuck on hold for ages...nice little revenue trick...10p min or similar...

Compared to calling 150 or 151 for free, even the 0845 one...
(I personally really hate 0870 numbers and go with the 'say no to 0870' website and always go for normal landline numbers)

---------- Post added at 23:31 ---------- Previous post was at 23:24 ----------

Sorry, not sure if this has been covered elsewhere on the forum but what channels might sky and virgin media end up with if they really had a major fall out? If Sky took all their channels off and Virgin did the same, where would their loyalties lie with their other contracts etc.

I'm guessing Sky would have:
Sky One
Sky Two
Sky Three
Sky Travel

Virginmedia would have:
Bravo
Living TV
HBO

They would both have:
UKTV channels
ITV
Channel 4 & 5
BBC Channels
The advertising/shopping channels

What would happen with the Sky premium channels? Do you think Telewest might always have them and meet the demands of costs from Sky as customers pay premium rates anyway and tend to accept price rises with premium channels more than the general packages I would have thought...

Re: Leaving VM for Sky? OK just leave...
 

But it's not spin is it. NTL might not have made any money, but Virgin Mobile was always very profitable. Haven't seen the figures for a while but they made something like 600mil last financial year. Thats 600mil more to spend on services than they had prior to to taking them over.

I believe thats what he's saying.

Re: Leaving VM for Sky? OK just leave...
 

And me!:tu:

Im sick of people just threatening to leave and EXPECTING to get their services for next to nothing.

Im sick of subsidising these people when I pay full price for 10Meg BB and Family Pack.

Re: Leaving VM for Sky? OK just leave...
 

Don't forget BT coming up on the rails...all in all, the more viable competitors there are, all the better for the end user. I can see Broadband prices dropping.

---------- Post added at 09:16 ---------- Previous post was at 09:08 ----------

"Im sick of subsidising these people when I pay full price for 10Meg BB and Family Pack"

So convert to Sky or negotiate?

Re: Leaving VM for Sky? OK just leave...
 

I feel that virgin media should pull from using the sky network channels and this would be a big finacial blow for murdoch as we pay a very high revenue to broadcast the channels. I am sure that Branson would benefit eith putting a bid in for football rights and that of a set of movie channels

Re: Leaving VM for Sky? OK just leave...
 

Ermm... I think he was trying to say he's happy with paying full price for the services as long as other people do too. He doesn't want to negotiate, he's happy that Virgin Media have started to let customers go if they're not happy paying the full price.

:welcome: to the forum! I totally agree with you, I would love to see Murdoch's face when Virgin Media tell them they don't want Sky channels anymore...;)

Re: Leaving VM for Sky? OK just leave...
 

And Sky presumably!

Common sense, every word. Which is why it will never happen!

Re: Leaving VM for Sky? OK just leave...
 

This story is absolute rubbish. Can you imagine any company advocating the use of the phrase, "OK, go then", to a paying customer that's unhappy with their services? It's a brilliantly stupid fabrication by 'someone at work'.

I work for VM in Customer Retention and I can confirm this is not the case. Neither is it the case that customers will have money thrown at them to stay.

Re: Leaving VM for Sky? OK just leave...
 

and I just spoke to retentions this morning and they told me of one offer which is £8 off the top tier for 12 months. the attitude has never been 'ok, go'.

Re: Leaving VM for Sky? OK just leave...
 

i dont think their attutude is ok, go then. but they do have set offers that they can offer. if they are not good enough for the customer then they will have to go elsewhere.

although, TBH ive seen the packages they offer, even the bundled ones that are advertised on the website, and i think they are good value for money

Re: Leaving VM for Sky? OK just leave...
 

Not necesarely;

They can log a complaint to capture the customers dissatisfaction (Complaint) and then work on it to improve the services based on the volumes of simular complaints but they can still say ok then sorry we cant help bye bye.

This way they would be working on something and listning to the customer, but it is a "As Is" basis, Take it or leave it

Re: Leaving VM for Sky? OK just leave...
 

Virgin mobile profits were about £50million per year.

---------- Post added at 15:40 ---------- Previous post was at 15:39 ----------

that's not the way a business operates. it's very expensive to find new customers so a lot cheaper to retain an existing customer by offering them a discount. sky do it. so do mobile phone companies.

Re: Leaving VM for Sky? OK just leave...
 

Yeah its good place, nice friendly people there, however I left to work for an insurance firm now

Re: Leaving VM for Sky? OK just leave...
 

That's the idea - if we can be competitive in our pricing then there's absolutely no need to throw credits at people to stay with us. There will be occasions where a credit is justified, loss of service for example, but in the main we will hope to compete on an even footing with our competitors without applying further credit to customer accounts and hoping that will retain their custom.

Re: Leaving VM for Sky? OK just leave...
 

More fool you, at the end of the day people on here keep stating Ntl isn't a charity - neither are it's customers - long live customer revenge :D

Re: Leaving VM for Sky? OK just leave...
 

it would be nice tho if longterm customers were given a courtesy call to review their existing packages under Virgin.
I'm on basic phone, 4mb broadband and XL TV working out at £56.50 PM and I've been informed here that if I chase it up I can have the 3 for £30 deal and ugrade my broadband and TV by paying the difference, taking it to £46, saving a tenner straight off.

If there was a phone call saying straight off that under Virgin we can now reduce your bill by £10 a month I'd be listening straight away.

Re: Leaving VM for Sky? OK just leave...
 

It would be nice, you're right! But phoning millions of customers to discuss their packages is an impossible task.

Re: Leaving VM for Sky? OK just leave...
 

very true but i woulda been unaware that I could reduce my bill without this forum and having to chase it up.

I still don't know if i'll get the deal to £46.00 from £56.50 but i'll be asking when i call up 2moro on my day off.

maybe the upgrade option I'm after should be on the website, but theres no mention of it.

Re: Leaving VM for Sky? OK just leave...
 

They could mail drop with the bills asking if people were aware that they may be better of on a different tariff and enclose a prepaid envelope/postcard so they could swap of they like. But then they'd lose money :)

Re: Leaving VM for Sky? OK just leave...
 

Not anymore :)

Re: Leaving VM for Sky? OK just leave...
 

tough there is nothing keeping them with virgin and if they do leave and decide to come back again they should be told to go :tu:

Re: Leaving VM for Sky? OK just leave...
 

:LOL: i think that might be taking it a bit far, although most people that do jump ship often to find the cheapest deal, often do lose out, when one provider ups their prices and they go else where they have to take the deal that sales are offering there is no way they can negotiate like you used to be able to do with retentions.

i always hear people saying new customers get the best deals. that just isnt true, they do have introductory offers but they arnt as good as the retention ones that the people that tend to complain already have

Re: Leaving VM for Sky? OK just leave...
 

Nice to see a contribution from the Director of Virgin Media's Customer Care department.:p:

Re: Leaving VM for Sky? OK just leave...
 

Sorry mate I was reffering to how they are obtaining joint funds from merging forces with Virgin Mobile

So the aquisition from Virgin mobile also contributes to Ex NTL:Telewest as a business (Balances out sorta thing)

Re: Leaving VM for Sky? OK just leave...
 

I say shop around for the best deal yourself. If it's right for you then go for it. It doesn't mean the cheapest is always the best.
Think what you want out of it.

Ring up VM get a discount
 

I have just been reading some pages over at http://www.moneysavingexpert.com on cable topic, lots of people have rang up and said they are going to cancel or that they have seen better offers elsewhere or they wish to lower there package due to poor service.

1 example of savings is

"NIce one Got the 10mb for £17.50 per month for 6 months

Very happy
could have had the 4mb for £12.50 but decided to upgrade in speed, still saving £7.50pm"

take a look.
http://forums.moneysavingexpert.com/...ghlight=virgin

I'm so going to get onto them and get a discount/reduction on our bills, cos there service sucks!, only problem is even if they gave me 10mb for £1 a month for life, it still dont change the fact you cant use newsgroups or at a speed worth bothering with, ive had a week of 30kbps max on them :(:td: :(

And if you read the entire topic, i know its alot, you will see many people have been offerd these deals 'for life'
So maybe we cant get our speeds back, but we can try and get lower bills for this shockingly poor service.


Chamoan

Re: Ring up VM get a discount
 

Fantastic....another persons bill I will be helping to pay.

Why don't you concentrate on getting your problems fixed, not ringing up with the only intention of getting a discount.

Re: Ring up VM get a discount
 

Well sorry you seem so negative about it, im sure most people would welcome this post, there is nothing to stop you making a saving also for such a crap service alot of people are getting, if you choose not to fine, but **** dont try bashin me for doing people a favour :rolleyes:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

But its the people who ring up with the sole intention of getting discounted services which stop the network from being upgraded and the prices will keep getting higher, etc. If you don't like what you are getting for the price you're paying, go else where and find something which suits you better.

Re: Ring up VM get a discount
 

If your service is so crap why are you not looking else where for a service that works instead of spunging of others. That's what you are doing, The rest of us cover the charge you don't pay. Get your service fixed instead of being a leech on the rest of us.

Re: Ring up VM get a discount
 

In the short term you might be doing people a favour - but in the long term, other people lose out as their service deteriorates because there is no money that Virgin Media should of got from customers being spent on reinvestment.

If the service is so crap - you leave, you don't try and get something for next to nothing for as long as you possible can IMO.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

I will gladly ring up personally with the intention of getting my poor service sorted, but as me and many others judging by this site dont seem to see any improvement, i highly doubt thats going to happen, so the next best thing as far as im concerned is a discount. im more than happy to pay £35 a month for my 10mb connection providing i get good service out of it, if something dont work as it was advertised, you expect to be compensated for it.

I don't wish to switch to another provider, BT line being basically the only other realistic option, as i had them before i joined Telewest and had nothing but trouble with it, thats why i switched to cable. So BT line is out the question as far as im concerned, sorry if this angers you i may get a discount, but like i said, there is nothing to stop you doing the same or anyone so there is no need to pay more than i will after a reduction.

chamoan.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Why not go to the poor BT line and have a moan at BT, perhaps they will improve their service, or wouldn't BT play ball with you?

So now you join the let's knock Virginmedia brigade!!

Mod edit (Gavin): Personal comment removed. Please do not make personal comments to other members

Re: [Merged] Leaving VM for Sky? OK just leave...
 

BT probably did not offer as much of a discount:mad:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Exactly

Re: [Merged] Leaving VM for Sky? OK just leave...
 

BT haven't woken up yet...they will.

The idea is a company offers a good service up front, and then people pay for it.

When a company merely promises a good service and then lets people down, people are entitled to a discount because they have not received the expected level of service.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Well said :tu:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Oh, and "spunging of others" should be "sponging off others"..either way it's an insult..I have a discount for my service for one reason only..they phoned me out of the blue and offered it, I didn't demand a discount at gunpoint.

"Leech"..how nice..

That theme has been popping up in a few posts around this board, perhaps a bit of Astroturfing is going on.:cool:

Re: Ring up VM get a discount
 

Of course the opposite argument could be asking why the cable company doesn't sort out the problems of their making, in order to avoid offering reduced prices for a substandard service.

Would it be OK if I called Sky (or is it cool to call them $ky for no reason?) and asked for half price TV from them? Somehow I don't feel you'd be as concerned.

Also, would you be as vocal if I told you that I get half price line rental from my mobile phone company? Starting a business last year I needed a lot more minutes but I didn't want to pay any extra for them to keep my start-up costs in check. I saw the deals that Three was offering, called o2, told them that's what I wanted and they bettered it.

Am I a sponging leach too? Or were my negotiations sound business sense? And why should you be the one who gets to draw the line?

Re: Ring up VM get a discount
 

I sort of agree. I can't really decry people for getting a better deal as if there is money to be saved, a lot of households with the financial state of the country aren't going to think twice anyway. I personally think they should just do bisuness the way Sky do and say that's the price.

Only exception being is if someone receives bad, bad service then they may be entitled to something like a few months half price.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Sky are not immovable, trust me...:cool:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

sky have a retentions team just as "Virgin Media" do. but they are reducing the deals on offer for retentions and sign up discounts as mentioned in their last financial results.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

I've had constant problems with my silver NTL:home 100 cable modem since upgrading to 10Mb, always crashes when doing anything internet intensive. I've had that modem since NTL started broadband over 6-7years ago (if i remember correctly)

So have just phoned up Virgin Media and explained, and the wonderful lady said an engineer will be out next week to replace it with a new modem and tried to offer me some pretty good permanent offers such as for £51 a month
1- 10mb broadband
2- TV XL
3 - Talk Unlimited phone
4 - mobile tariff of 300mins+300texts (no change here though)

please note i didnt even ask for any type of special offer or a reduction in my bill. She simply said now that were Virgin Media were paying more attention to loyal customers, like yourself ....cant complain:D

Re: [Merged] Leaving VM for Sky? OK just leave...
 

NICE ONE! :tu:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Fare play to ya m8 :tu:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Very true, and no sensible business would be. When I wanted a Sky+ box, I said I didn't want to pay for it. After a little wrangle, I got a free Sky+ box. Perhaps something to do with saying that I wouldn't bother changing to Sky and I'd go and buy a Freeview box instead if they didn't want me.

Does that make me a bad person? Where is the line of Sky subscribers having a go at me? Oh, there isn't one! Reason? Because Sky knows damn well that by giving me 50 quid (which was the price at the time) they've got 31 quid a month from me for the past 14 months. That, to me is sound business sense too.

To those who say that giving discounts to customers is 'spoiling' things for other customers just simply shows a level of immaturity and lack of knowledge as to how real-world business operates.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

that depends on what the discount is. eg a customer that has full tv package, 10mb BB TU24 and is paying less than £20 a month.

now there is no need for a discount like this, there isnt any other company that would provide all that for that price. i dont blame the customer for trying, but if they call up and say i want XYZ for this price and its a lot lower than say the likes of sky they they should be allowed to leave.

i believe this is the way the retentions department is going anyway. they have set packages and offers, if their not good enough, then good luck with sky

Re: [Merged] Leaving VM for Sky? OK just leave...
 

How dare you?!?!?! :mad:

Oh my God those are my wages that are being used to supply you that.

How will we afford to invest, how are we going to get by now? Because of you Sky made £50 less profit!!! 6 months to December 31st 2006 only £336 million down from £414 million previous year, and £50 of that is because of you!!!!

I don't know how you sleep at night. :(

(Hopes that irony isn't lost.)

Re: [Merged] Leaving VM for Sky? OK just leave...
 

horlicks?

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Believe me, I have thought about sending Lord Murdoch a food parcel, just in case he's having a bit of bother making ends meet as a result of my leaching and sponging!!!!


:LOL:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Yer I'm racked with guilt taking my staff package I'll tell you :angel:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

I weep buckets every time a download sails past the 8 Meg mark..:rolleyes:

Re: [Merged] Leaving VM for Sky? OK just leave...
 

I sulk iif it doesn't break 16 at least ;)

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Git.;)

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Going back to the opening post...

Is there any evidence of this? Apart from discounts on Virgin Mobile, I haven't heard about Virgin Media customers getting any discounts from any other Virgin brands.

I can't ever see it happening.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

Obviously the adviser my sister spoke to only today still had the NTL script?
She was on a £13 package, when they tried to increase it to £22 she called to complain.
The adviser tried his best to " brainwash " her that that was now the price she had to pay.
When she told him to " sack it " lingo talk for " cancel " they came to a compromise, so some old habits are hard to break ;)

Re: [Merged] Leaving VM for Sky? OK just leave...
 

You could be right I thought I had a Deal with NTL now Virgin (spoke to the Same person) back in Dec 06 and today

http://www.cableforum.co.uk/board/34...g-leaving.html

but now I have been told If I want the deal they had agreed to in Dec 06 I would have to pay 68 per month or I can leave?

Re: [Merged] Leaving VM for Sky? OK just leave...
 

yeah they have gone back on the agreed deal that had with me - they didnt contact me - I had to chase them cos they started to bill me incorrectly - when I contacted them they claimed they'd lost the notes on my account.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

in short this is a good thing but I would hope the savings are made to improve services and perhaps digitalise analogue areas, also customers who genuinly have substandard service I think should geyt compensated still.

Re: [Merged] Leaving VM for Sky? OK just leave...
 

If Virgin use their heads and drop their price as they no longer have to pay Sky then it makes it more attractive to stay.
Lets face it, if we are sensible all you need do is download the programs you watch on Sky1/2 they are easy enough to find on any torrent site. In the end you'll be watching episodes before Sky show them so you can pee off Sky people by spoiling it for them :-)