Virgin Withdraw 4Mb Broadband?
 

I have been under the impression that I was on the 4Mb service offered by NTL for the past couple of months. However I've noticed that my download speeds have dropped a great deal over the past weeks.

When visiting the site today I was looking at the news on the Virgin Media re-brand: http://www.cableforum.co.uk/article/...s-virgin-media

It does not seem to list a 4Mb service at all, just the up to 2Mb service. What's happened to the 4Mb option?

---------- Post added at 13:42 ---------- Previous post was at 13:40 ----------

I just noticed I was looking under the special offers section. 4Mb is listed under the broadband section.

I already have the TV, Phone, Broadband package, is it likely they've switched me on to one of these packages without asking and taking away 2Mbs from me in the process?

Re: Virgin Withdraw 4Mb Broadband?
 

They shouldn't have, but it might be worth phoning customer services to find out if they have.

Re: Virgin Withdraw 4Mb Broadband?
 

I have Virgin Media 4Mb and I get pretty much full speeds all of the time.

Re: Virgin Withdraw 4Mb Broadband?
 

Anyone have any idea for such a drop in service then? I see other threads complaining about it. It's affecting my online gaming! That is just not acceptable :0p

Re: Virgin Withdraw 4Mb Broadband?
 

Can you do a Speed Test for us?

What does you modem config say?

Re: Virgin Withdraw 4Mb Broadband?
 

Hi,

I doubt they have taken 2MB away from you when the companies merged, as per the Virgin Media website you can see that your 4MB connection is still offered by the company, they have just renamed it to Broadband Size: L. Whereas the 2MB connections is Size: M.

Check your modems config file by going to 192.168.100.1 from Internet Explorer, suggest not using another browser as my Modem doesn't like any browser but Internet Explorer.

Post the Downstream and Upstream rates here, and we might be able to help you out further, also check a recent bill to see how much your paying and compare it to the price of the services on the website above.

Thanks, Andrew Robinson.

Re: Virgin Withdraw 4Mb Broadband?
 

seeing as he's saying its affecting his gaming i'm assuming its causing lag, being on a 2mb service wont cause lag in any games so again i'm going to assume he's seeing 2mb due to congestion and not any modem config being set to 2mb, a tracert to bbc.co.uk would help see if it is congestion or not

Re: Virgin Withdraw 4Mb Broadband?
 

i have been experiencing speeds of about 2mb as well in the past two weeks and very differing speed tests 1-2mb

up until then id had great speeds of 4mb

Re: Virgin Withdraw 4Mb Broadband?
 

I'm on the 4MB (L) service, here's my results of the speed test:
Mon, 12 Feb 2007 21:03:27 UTC

1st 512K took 1156 ms = 442.9 KB/sec, approx 3649 Kbps, 3.56 Mbps
2nd 512K took 1281 ms = 399.7 KB/sec, approx 3294 Kbps, 3.22 Mbps
3rd 512K took 1282 ms = 399.4 KB/sec, approx 3291 Kbps, 3.21 Mbps
4th 512K took 1156 ms = 442.9 KB/sec, approx 3649 Kbps, 3.56 Mbps

Overall Average Speed = approx 3471 Kbps, 3.39 Mbps

Trying it several times it did go as low as 2 Mbps...

Modem config:
Downstream frequency 331000000 Hz/Bit Rate 4096000 bps
Upstream frequency 18800000 Hz/Bit Rate 384000 bps

Does that sound right?

Re: Virgin Withdraw 4Mb Broadband?
 

Your speed test seems fine. I can't really help you with the modem config as I've never been able to access it because I have a Terayon.

Re: Virgin Withdraw 4Mb Broadband?
 

Here are my results, i'm too on the Size L package(4mb)

Mon, 12 Feb 2007 21:15:54 UTC

1st 512K took 1109 ms = 461.7 KB/sec, approx 3804 Kbps, 3.71 Mbps
2nd 512K took 1125 ms = 455.1 KB/sec, approx 3750 Kbps, 3.66 Mbps
3rd 512K took 1125 ms = 455.1 KB/sec, approx 3750 Kbps, 3.66 Mbps
4th 512K took 1125 ms = 455.1 KB/sec, approx 3750 Kbps, 3.66 Mbps

Overall Average Speed = approx 3764 Kbps, 3.67 Mbps

;)

Re: Virgin Withdraw 4Mb Broadband?
 

My Modem Logs:

Downsteam Frequency 331000000 Hz Locked

Up stream Frequency 25800000 Hz Ranged

Re: Virgin Withdraw 4Mb Broadband?
 

Sorry for all the Posts could of put it all in one but just out of interest what modem do you have??

Re: Virgin Withdraw 4Mb Broadband?
 

I've got a Scientific Atlanta Webstar DPX100 (grey one)

Re: Virgin Withdraw 4Mb Broadband?
 

check this out for a so called 4mb speed

Sun, 23 Mar 2008 14:33:00 UTC

Test 1: 1024K took 29250 ms = 35 KB/sec, approx 288 Kbps, 0.28 Mbps
Test 2: 1024K took 29547 ms = 34.7 KB/sec, approx 286 Kbps, 0.28 Mbps
Test 3: 1024K took 35125 ms = 29.2 KB/sec, approx 241 Kbps, 0.24 Mbps
Test 4: 2048K took 63156 ms = 32.4 KB/sec, approx 267 Kbps, 0.26 Mbps

Overall Average Speed = approx 271 Kbps, 0.27 Mbps



lol been having problems with internet for a longgg lonnggg time.. highest i do is 40kbs
:dozey:

Re: Virgin Withdraw 4Mb Broadband?
 

Ouch.

Have you tried pulling on the tin can to stretch the string a little tighter?

:rolleyes:

Re: Virgin Withdraw 4Mb Broadband?
 

haha yup tell me about it. sux, but hopeflly will get it sorted soon. sent them an email.

Re: Virgin Withdraw 4Mb Broadband?
 

lol heres a STM connection

Sun, 23 Mar 2008 22:45:03 UTC

Test 1: 1024K took 1766 ms = 579.8 KB/sec, approx 4778 Kbps, 4.67 Mbps
Test 2: 1024K took 1750 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
Test 3: 1024K took 1750 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps
Test 4: 2048K took 3500 ms = 585.1 KB/sec, approx 4821 Kbps, 4.71 Mbps

Overall Average Speed = approx 4810 Kbps, 4.7 Mbps


To repeat this test from the source server click here.

Re: Virgin Withdraw 4Mb Broadband?
 

Almost like using the free internet access on National Express East Coast train services....... (if you can actually manage to get a connection...)

Re: Virgin Withdraw 4Mb Broadband?
 

I have the same problems as you, I used to get 4meg speeds when i was on NTL but not anymore :mad:

Re: Virgin Withdraw 4Mb Broadband?
 

Tue, 25 Mar 2008 11:08:35 GMT

Test 1: 1024K took 2207 ms = 464 KB/sec, approx 3823 Kbps, 3.73 Mbps
Test 2: 1024K took 2153 ms = 475.6 KB/sec, approx 3919 Kbps, 3.83 Mbps
Test 3: 1024K took 2156 ms = 475 KB/sec, approx 3914 Kbps, 3.82 Mbps
Test 4: 2048K took 4309 ms = 475.3 KB/sec, approx 3916 Kbps, 3.82 Mbps

Overall Average Speed = approx 3893 Kbps, 3.8 Mbps

....which ties with my overall experience, generally get most of my speed, most of the time.

Re: Virgin Withdraw 4Mb Broadband?
 

I used to get good speeds with them.

Since i took out the TV and Phone, i now get crap.

https://www.cableforum.co.uk/images/...2008/03/14.png

Games are unplayable, takes ages to load sites.........

Test 1: 1024K took 45984 ms = 22.3 KB/sec, approx 184 Kbps, 0.18 Mbps
Test 2: 1024K took 61453 ms = 16.7 KB/sec, approx 138 Kbps, 0.13 Mbps
Test 3: 1024K took 58969 ms = 17.4 KB/sec, approx 143 Kbps, 0.14 Mbps
Test 4: 2048K took 100578 ms = 20.4 KB/sec, approx 168 Kbps, 0.16 Mbps

Overall Average Speed = approx 158 Kbps, 0.15 Mbps

Bit strange, since they chopped my internet cable to add my v+ box, my internets gone cack, no ?

Re: Virgin Withdraw 4Mb Broadband?
 

Could be the 10Mb upgrades causing a problem?

Re: Virgin Withdraw 4Mb Broadband?
 

I have contacted broadband support via newsgroups. Maybe they can shead some light on this.

---------- Post added at 12:47 ---------- Previous post was at 12:11 ----------

Hi Adam

There is a problem with the power levels on your modem, this will require a
tech to visit to check the connection. Please let us know some days and
times and we will arrange it.

Reply from newsgroups, guess theres a problem with my modem.

They can check it from their end ? :cool:

Re: Virgin Withdraw 4Mb Broadband?
 

They can see the modem logs etc but if they need to sort out power levels they need to send a engineer to your home.

Re: Virgin Withdraw 4Mb Broadband?
 

Nice, they got me a booking for tomorrow! Fast huh?

Im never phoning their CS again if i can help it, newsgroups all the way.:cool:

Re: Virgin Withdraw 4Mb Broadband?
 

grr i cant get it working. keep getting some 502 error.