Email problems
 

I haven't been able to get my email for the last couple of days. I use Thunderbird usually, but it didn't give any useful information, just "An error occurred with the POP3 mail server. Mail server pop.ntlworld.com responded:"

I tried Outlook Express which is still set up with my details and got the following message:

The server responded with an error. Account: '******@ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Normally I would check the Service Status page first, but I tried any got redirected to the Virgin website - really annoying as I can't find anything on there. Their page for selling me Broadband is easy enough to find, of course.

Has anyone got any ideas, or am I doomed to call tech support (assuming I can find their details)? I have Sygate Personal Firewall and AVG Anti-Virus installed on Windows XP Home Service Pack 2.

Re: Email problems
 

Can you connect via webmail? I'm wondering if your AVG antivirus is detecting something nasty looking at that error message?

Current Service Status pages are linked at the bottom of the forum. Service status 1 is former ntl areas.

Re: Email problems
 

try disable content adviser

Re: Email problems
 

Thanks, I tried Webmail and this was ok, nothing odd sitting in my Inbox. I disabled the email scanner in AVG and can now connect ok, though, so it does look as though AVG is to blame.

Thanks for your help, I'll dig about a bit and see if I can sort AVG out.

Re: Email problems
 

just wondering, what is the new link to the webmail due to the rebranding?

ik

Re: Email problems
 

http://webmail.ntlworld.com still works. :)

Re: Email problems
 

ok I cannot log in......

I tried with my account, and with the main account, they gave me, which I never use, although it is the main account.

tried with all the passwords I have ever used and the one they gave me, but to no avail.

I was just going to amend the spam filter as well.

ik

eventually got in, but I dont have access to the spam filtering

Re: Email problems
 

Just logged in to mine. Not sure why you can't login to yours Ik.

Re: Email problems
 

Thank you. Just thought I would bump this thread because as of last night the only way I can access my email is directly via the quoted URL. Following any of the links from the Virgin Media website no longer works for me. When I follow any of the Virgin Media links, login fails and I get a message telling me to contact support. I don't use POP email but I would guess that's probably ok.

Re: Email problems
 

I still have the Outlook problem - nothing comes from ntlworld.com, although the webmail is fine.

I tried deactivating AVG mail scanner - but still get an error :(

Re: Email problems
 

If AVG has changed it, try changing the server name from 127.0.0.1 back to pop.ntlworld.com.

Re: Email problems
 

Hi all sorry to bring another email and OE problem up again, but i am having issues sending mails from OE.

I can receive emails fine, but when i go to send, it throws up the following error:
An unknown error has occurred. Account: 'pop.ntlworld.com', Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421 aamtaout04-winn.ispmail.ntl.com connection refused from [***.**.***.***]', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

Can anybody shed any light on the subject. It used to work a long time ago(September 2006), and I have only been able to set up the internet access again this week.

Re: Email problems
 

That suggests you are not on an (ex-)ntl connection, but without at least part of the IP address that is being rejected it is impossible to be sure.

Re: Email problems
 

So do you have to be on an NTL connection to send e-mail usinig the SMTP server? Because I've had the same error message when trying to send e-mail away from home (ie not on an NTL connection). I can recieve mail and Webmail works but I would really like to be able to use Microsoft Outlook to send mail away from home. Maybe I need to supply a password somehow?

Re: Email problems
 

jonntl: you can only send mail through the ntl SMTP server from an ntl connection, otherwise, since the server does not use authentication, it would be acting as an open relay.

Re: Email problems
 

sorry to bring another problem to the thread but i cant recieve emails in my virgin media account, i can send emails ok but i cant recieve them

Re: Email problems
 

I can't even get to webmail at the moment!

http://webmail.ntlworld.com/

Re: Email problems
 

Does the person sending get any error messages? Have you got forwarding set up? (click "options" then "rules")

Re: Email problems
 

You can overcome this sort of problem with a new service from a company called Loa Powertools (http://www.loapowertools.com). Their service is still in beta, but you can get in on the beta.

Re: Email problems
 

Back to the original problem, I had the exact same error as Esselite, ie, Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
I seem to have cured it by running the AVG setup, add remove components and uncheck the e-mail scanner (this removes it) - rebooted then run setup again and reinstalled the e-mail scanner, but this time it gives you a configuration option, chose it to run as personel e-mail scanner but there are other options, up to now (2 days later) it's OK.