stb info?
 

In a previous post i mentioned about ringing faults and being asked to press the up, down , blue buttons. I was wondering if anyone could explain the information being displayed in particular ..............
1, card status
2, ca ippv status
3, snr
4, qos

also the event log screen, mine shows.. 20/01/07 10.59 and
172 cm operational ? and 20/01/07 10.58 56 SDT Transport error (this is displayed 5 times)?
thanks..................

Re: stb info?
 

my samung box keeps cutting out,take the plug out of the wall,it works for a few min utes then cuts out
showing Er:19
does any one know whats up with it

Re: stb info?
 

card status = your smart card.
IPPV status = Impulse Pay Per View Status.
snr = no idea.
qos = no idea.

---------- Post added at 22:25 ---------- Previous post was at 22:24 ----------

ERR19 u need a tech there, speak to faults =)

Re: stb info?
 

SNR = Signal to noise ratio.
QOS = Quality of service. For broadband.

Re: stb info?
 

I'm still waiting for Faults to call me back about my NDE01 error with VOD, and a few missing channels.
I notice that my
Card Status shows: waiting
and my CA IPPV Status shows: UNKNOWN.
SNR: around 31 - 35dB depending which channel I'm on.

Does anybody know if these reading are normal or point to a cause of my problems?

Also, what is the AGC level? When on a channel I can't view (e.g. Bravo) it shows 0, when on another channel it showed 60, and on BBC1 it showed 16777200!

Thanks,

T.

Re: stb info?
 

card status, ignor it,it will after a few mins show the status.
your IPPV= unkown, because the stb dont know the card status atm.
your snr is fine :)

agc, automatic gain control. the stb uses that to prevent picture freeze,( in a short explanation)

Re: stb info?
 

Thanks for that info.
Looks like I'll just have to wait for Faults Level 2 to call me back. The 4 working days I was told to wait apparantly haven't passed yet...

T.

Re: stb info?
 

NDE is a node discovery error. The system tries to work out which VOD modulators you are connected to, so it knows which ones to use to send VOD movies to you on.
Does the card status change from Unknown eventually? If not then that may well be the cause of the NDE error.
As far as AGC goes, the signal levels of the 20 or so Muxes vary. The AGC alters the amount of gain the front end of the demodulator has so the tuner behind it receives a fairly constant signal level no matter what Mux you tune to. I think theres a bug in the calculation of the value displayed so some levels get theses strange massive numbers.

Re: stb info?
 

Aha, that might be it: As I'm not sure that the card status ever changes from "Unknown". I'll check more tonight. How long should it take? And should it matter what channel you're on when you check? So does it need the card to work out which VOD modulators to connect to? And could the fact that I'm not getting Bravo, Living and Challenge be related to this?

Thanks for all the advice Creative, and sorry for all the questions!

T.

Re: stb info?
 

No, it shouldn't matter what channel you are using. It should be a matter of seconds. I'd imagine its some security within the STB, it won't do the VOD discovery without a valid smartcard. What model STB is it? Does it say anything within the engineering screens regarding having a valid return path?

Re: stb info?
 

The box is a PACE 4001-2A
The only thing I saw on those screen mentioning Return Path was:
Return Power: 50dBmV
I'm not at home at the moment, but I noted down all the readings from the engineering screens.

I would have thought it would need the Smarcard just to show any of our channels, but from what you say I'll try reseating/cleaning the smartcard when I get home tonight to see if that changes anything.

Thanks again,

T.

Re: stb info?
 

One of the menus should tell you what the return path status is (a value from 1 to 5) or at least they used to. If you don't have a status 5 connection you won't get VOD.

Re: stb info?
 

Ah I think that bit's OK. I have one line saying:
Conn Status: 5-Connected.
I wasn't sure if that referred to the return path, or just a one way connection.

T.

Re: stb info?
 

TiggerT: there is nothing you can do yourself to fix this. Keep nagging Faults until they send someone out to fix it.

Creative: I've already taken a look at TiggerT's STB. It can't lock onto the mux that includes Bravo, nor the first VOD frequency, which are adjacent in the Guildford area. I suspect noise on the network is taking out those two frequencies.

Re: stb info?
 

Called them again. I should be getting a call back today or tomorrow. (Not holding my breath)
Just one thing Spiderplant. If it's noise on the network, what can a tech coming to our house do to fix it?

Thanks,

T.

Re: stb info?
 

The tech should investigate the noise source. It could be that someone locally has connected a TV or suchlike directly to the cable feed and is feeding back noise into the local network.

Re: stb info?
 

Cool, no sign of Level2, but I called Faults again and told them that according to the forum I think we need someone to come around, and they're sendind someone on Friday morning! :-)

T.

Re: stb info?
 

Sorry I seem to have ended up on lots of threads with this problem! VOD is now working. See http://www.cableforum.co.uk/board/sh...2#post34206762
for details.
Thanks for everyone's advice.

T.

Re: stb info?
 

Just a note: Now everything seems to be working, VOD find (no more NDE01 error) and all channels seem to be there. But checking the diagnostics screen I still see:
Card Status: waiting
and CA IPPV Status : UNKNOWN

So I guess those status' were not relevant to the issues I was seeing?

T.