Price Changes - 1st February 2007 - Itemised Billing Charge
 

One little point that may have gone unnoticed by Telewest Customers is they going to be charged £12 a year for itemised billing.

Could someone tell me if this is a new charge for NTL customers as well.

It would seem to me to be daylight robbery. What are your thoughts.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

No - NTL already charge £1 per month for Telephone itemised billing.

Doesn't bother me - I could always ask for non-itemised if it did.

If it was £10 per month, perhaps "daylight robbery" would be appropriate.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

Itemised billing is optional so the charge would be too. Hardly robbery as most phone companies charge for fully itemised bills.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

Anything for a good headline :LOL:

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

wouldn't mind the charge for the itemised billing........but it's useless as it misses of most of the phone calls made, only lists the number of calls over/under a unit cost and not a list of the actual calls

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

All of my non-itemised calls are non-chargeable calls, so I don't really care which ones they were :D

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

Thank you for your replies.

Well as I never paid it with Telewest why should I pay it now. Why don't they own up and say it's £12 for line rental.

So next time you are in Tescos or Waitrose (If you are Tory) will they charge you £1 for scanning the items or just look at them and say that's £89.56 please. Maybe not so, so why does the telecom industry do so.

I've solve the problem by switching all my calls to Skype, cancelling my itemised billing and insisting Telewest start sending an old fashion paper bill. So who did it cost this time? Please all do the same. With Skype you can see itemised bill anytime and it's up to date.

Skype seem to be catching up with the other bandits now by introducing connection charges but it is telewest that takes the biscuit with a 9 pence charge just to know the other person is on the line or not answering. Now that's daylight robbery. So that's why all the telecoms companies give free answering service. Nice money.

There alt to be a warning that you are about to be transferred to a answering service. What's wrong with the old fashion number engage signal?

For you 30 something’s (Ant and Deck look a likes) it was a rapid single toned sound. I might suggest the sound of money chinking could be a good warning you are just about to be transfered.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

Well i might be wrong but I don't believe Talk Talk charge for this. Not sure if BT do, but they certianly didn't a while ago, plus you can look at all your calls online.

Some mobile companies certianly charge but I'm with 3 and they certianly don't.

It wasn't so bad when NTL showed called over 10p, but now it is calls 50p or over which is pretty useless if you ask me as most calls are likely to (or at least shouldn't) cost that much anyway (other than maybe a premium rate call or one to some 3rd world country)

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

erm bt charge for itemised bill. you can chose not to have an itemised bill and only have calls over 50p itemised, its not a line rental charge its for the cost of the extra printing. im glad they make people pay for it, if they didnt they would have to raise the line rental cost to pay for it and people like myself who doesnt really care if i get an itemised bill will be paying for it too

with regards to the free voicemail you could hang up before it gets to that, most voicemails kick in after 5 rings, so dial the number if no-one answers hang up.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

i don't mind paying for an itemised bill which is what i pay for.............it's ntl's half-baked version that gets my goat.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

Well the extra printing does not hold up as I use to have an e-bill via the internet. So I have cancelled itemised bill and insisted on a paper one being sent. I better send some money to a carbon off set company. I agree with you if they did not charge us this way they would find another way.

They alt to let customers who receive it electronically have it free. That would drive the right behavior.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

Oh God a whiner. See, you've hit the nail on the head with this post. You can have E-Billing and now you have E-billing, thus saving money each month, saving NTL Money each month, thus saving Paper, Trees, Ink, the whole damn world. Job done. If you want Itemised billing, pay the £ a month, if you don't, don't it's THAT simple.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

They don't whan you to know how much you are paying for abortive calls.
10,000,000 or more versus 9pence is a lot of cabbage.

Telewest limit is 20p but what's the betting it is changed to 50p

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

You are more likely to spot a Tory in Sainsbury's. Waitrose is the Lib Dem shop of choice (well round here at any rate). ;)

Must admit my biggest peeve is the BB faults. It almost feels like your time on the phone is being deliberately lengthened by the (occasionally helpful) tech person at the other end of the line.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

You're comparing Apples and Pears. If NTL/Telewest charged line rental, you would have to pay it to use the phone. Itemised bills are optional.

Actually, from an evironmental point of view, I wish the big supermarkets would charge for reciepts. Imagine how many trees would be saved if even a fraction of the customers said no?

Anyhow, the supermarkets *do* charge for scanning. Ok, so they aren't upfront about it, but a fraction of what you pay does go to paying the costs involved in you being in the supermarket (heat, light, staffing etc). This is business.

TBH, Skype aren't always that cheap. Particulalrly if you make a lot of international calls to non-skype customers.

Eh?

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

For £1 a month you can get a fully itemised bill (all calls itemised).

If you do not want to pay that you get all calls over 50p itemised for free.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

As far as I know most of Ntl's direct competitors (Sky, BT, Vonage, Skype, TalkTalk, 18185.com) all provide on-line billing facility's! :erm:

If you want to stick with Ntl for line rental then take a look at 18185.com and see how much you could save on calls as well as the £12 a year :)

Personally if I was with Ntl I'd resent paying £12 a year when you have no choice but to pay it if you want to make sure your bill is correct.

In fact you can get all the info you need for £10 a year if you so wish by asking for a subject access request under the DPA! Now there's a thought - if people stopped their itemised bills and asked for a SAR every year Ntl would soon drop it!

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

I am afraid you have lost the plot. I am not a whiner. I don't like being cheated. Be £1 or £100.

---------- Post added at 18:22 ---------- Previous post was at 18:19 ----------

I might just do that. A great suggestion. You could ask for calls of less than 20p too.

---------- Post added at 18:24 ---------- Previous post was at 18:22 ----------

That is certainly not clear in the Telewest documentation. I hope what you say is correct.

---------- Post added at 19:47 ---------- Previous post was at 18:24 ----------

Sorry Stewart to lump you in with the 30 something’s.

Anyway it had the desired effect and I got some useful feedback on the subject from everyone. A good forum.

Lets hope the combined NTL / Telewest use the technical advantage they have and provide us with new and improved services at a reasonable price.

They do seem to have mishandled their new pricing announcement. Not the clearest communication going.

Thanks for your feedback.

Re: Price Changes - 1st February 2007 - Itemised Billing Charge
 

BT dont charge for itemised billing its just off by default, but its a free optional upgrade.