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jamesebaker 19-01-2007 22:04
Printer installation problems
 
I have been trying to install a new printer for hours.

I follow the instructions, which state to plug the printer into the USB port, turn on the printer, cancel any windows pop-up which attempt to install the drivers, insert the CD and start the installation.

When the CD is inserted, the installation begins but then it states that there is a problem with the connection. I have tried everything I can think of.

Anyone know how to deal with this?

Paul K 19-01-2007 22:09
Re: Printer installation problems
 
Strange, normally you have to install drivers first and then plug it in. What printer is it?

Delta Whiskey 19-01-2007 22:10
Re: Printer installation problems
 
Do you see the pop-ups or anything from Windows to show that it has found new hardware (a little icon in the system tray). If not it could be the USB cable, do you have any other USB device who's cable you know works.

DW

jamesebaker 19-01-2007 22:21
Re: Printer installation problems
 
Lexmark X1270

zeus9876 19-01-2007 22:25
Re: Printer installation problems
 
Remove all drivers you have installed for the printer.....unplug it from the usb port.....install drivers...then plug it in

Or plug it in and go to system properties..Hardware....Device Manager...and see if it is listed there...if so right click and update drivers(With the cd in the drive) and try that

Paul K 19-01-2007 22:34
Re: Printer installation problems
 
Quote:
Originally Posted by Lexmark
Make sure the PC is turned on.

Turn on the printer and plug in the USB cable. IMPORTANT! Do this before you insert the printer CD.

If the Found New Hardware wizard appears, click Cancel.

Insert the Installation CD. The installation screen will appear.

Click Install and follow the setup instructions on the screen. A number of screens will appear in succession, showing the progress of the installation. At the end of the installation, you will be prompted to Select the Cartridges Installed.

Use the drop-down arrows to select the appropriate cartridges. NOTE: In response to Have you printed with this cartridge before?, select No, it is new.

Click Next. You will be prompted to print an alignment page.

Click Continue. The alignment page will print.

Choose the number of the arrow that stands out best with each letter and click Continue. You will be asked whether you want to install additional software.

If you want to install the PC-Fax software (to enable you to send and receive faxes using your computers modem), click Continue.

Click Continue in the Printing Opportunities screen.

When the Registration screen appears, click Continue to register your printer on Lexmark's website now or Exit if you don't want to register.

Click Finish. When the installation is finished, the All-in-One Center will appear.
Strange, I would try checking in device manager as suggested. If it's listed then it should install. If all else fails try loading the CD first and then plug the printer in.

Delta Whiskey 19-01-2007 22:46
Re: Printer installation problems
 
Quote:
Originally Posted by Paul (Post 34201434)
Strange, I would try checking in device manager as suggested. If it's listed then it should install. If all else fails try loading the CD first and then plug the printer in.
If it's like my Lexmark install disk, there are many different printers drivers on the CD. I guess it interrogates the printer to see what it is.

DW

Paul K 19-01-2007 22:55
Re: Printer installation problems
 
Do you have a USB2 port on your PC?

jamesebaker 19-01-2007 22:59
Re: Printer installation problems
 
I have tried going through the device manager but was unable to install the drivers with that process.

Delta Whiskey 19-01-2007 23:00
Re: Printer installation problems
 
Quote:
Originally Posted by Paul (Post 34201451)
Do you have a USB2 port on your PC?
Yes. I know Windows will identify the printer, but we're talking Lexmark here.
There's a reason their printers are so cheap, not much is spent on the software.
Dumb is being kind.

DW

jamesebaker 19-01-2007 23:01
Re: Printer installation problems
 
I don't think its USB 2, how do I find out? Its a Dell Inspiron 1100

Paul K 19-01-2007 23:04
Re: Printer installation problems
 
Sorry my USB question was aimed at the OP lol ;)

---------- Post added at 22:04 ---------- Previous post was at 22:01 ----------

Quote:
Originally Posted by jamesebaker (Post 34201457)
I don't think its USB 2, how do I find out? Its a Dell Inspiron 1100
Just checked the online manual and it has USB2 so that's not the issue. Have you tried downloading new drivers?? Did you say it shows up in device manager? I take it the device has a warning symbol next to it.

Delta Whiskey 19-01-2007 23:06
Re: Printer installation problems
 
Quote:
Originally Posted by jamesebaker (Post 34201454)
I have tried going through the device manager but was unable to install the drivers with that process.
Are you seeing the printer listed there, this is mine

jamesebaker 19-01-2007 23:10
Re: Printer installation problems
 
No, it doesn't show up, just a ? by an unknown device

Paul K 19-01-2007 23:12
Re: Printer installation problems
 
That's because you haven't installed drivers yet. Have you tried downloading them?
http://downloads.lexmark.com/cgi-per...&searchLang=en

Delta Whiskey 19-01-2007 23:21
Re: Printer installation problems
 
Quote:
Originally Posted by Paul (Post 34201471)
That's because you haven't installed drivers yet. Have you tried downloading them?
http://downloads.lexmark.com/cgi-per...&searchLang=en
That's a good idea. Just a thought, does the Lexmark driver appear in Add/Remove Programs. If it does then uninstall and re-install.

Start>Settings>Control Panel>Add or Remove Programs

DW

22:34 - I've got to go, hope you get this sorted.

jamesebaker 20-01-2007 01:33
Re: Printer installation problems
 
Tried that, no luck!

DES_1001 20-01-2007 01:53
Re: Printer installation problems
 
Have you tried doing a system restore, to a point before you started with the printer?


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