Laptop keeps disconnecting from internet HELP!
 

Hi,

My laptop keeps disconnecting from the wireless network every 2mins. Most of the time it tries reconnecting and fails saying 'unable to connect to preferred wireless network'. The only time when i do manage to connect is when i restart my router and try reconnecting 4 or 5 times, and still after a couple of minutes it disconnects! :( i've spent countless hours on the phone to belkin's technical support but i still can't figure out the problem. :confused: My ISP is Ntl.

The router I am using is a Belkin wireless 54g router, all the lights that should be shown are showing up correctly. Is it my laptop? Please could some one help me! This has only recently started to happen.

Re: Laptop keeps disconnecting from internet HELP!
 

Which modem have you got? Do you get disconnections constantly when you are plugged in via ethernet?

Re: Laptop keeps disconnecting from internet HELP!
 

Thanks for the reply, I am currently using the internet through the ethernet wire and so far have not disconnected. I am using the ntl set top box

Re: Laptop keeps disconnecting from internet HELP!
 

What wireless card/chipset have you got in the laptop?

Re: Laptop keeps disconnecting from internet HELP!
 

It says 'Intel(R) PRO/Wireless 2200BG Network Connection'

Re: Laptop keeps disconnecting from internet HELP!
 

Are you using the Intel software to manage the card or Windows?

What model is the router?

Re: Laptop keeps disconnecting from internet HELP!
 

The wireless hardware is built-in. The model number is F5D7230-4.

Re: Laptop keeps disconnecting from internet HELP!
 

But you will have a monitor in the notification area (system tray) for the wireless connection. If you double click on it does an Intel program appear or does the windows wireless configuration interface?

Re: Laptop keeps disconnecting from internet HELP!
 

There is an Intel related icon but it says 'Intel(R) Extreme graphics 2 for mobile' and it shows the wireless configuration

Re: Laptop keeps disconnecting from internet HELP!
 

Changing tack slightly, you said it never used to do this? Have you got a new cordless house phone or other wireless related stuff recently? If so, try going into the router & changing the wireless channel. It could be interference causing the connection to drop...

Re: Laptop keeps disconnecting from internet HELP!
 

Have you moved the router at all?

Re: Laptop keeps disconnecting from internet HELP!
 

Thanks for the help guys. I did a factory reset and changed the channel to 6, I then wired my laptop up to the ethernet, making me go onto the NTL Provisioning page, where i removed my laptop from it and re-added it again. I noticed that my desktop pc was'nt on it which was odd, even though I can still get internet access through it. So far i haven't had any disconnections, so all is well. Thanks again.

Re: Laptop keeps disconnecting from internet HELP!
 

If you are using a router, the only thing that needs to be provisioned is that.

Re: Laptop keeps disconnecting from internet HELP!
 

The problem has come back, please can someone help me

Re: Laptop keeps disconnecting from internet HELP!
 

Are the disconnections only when using wireless?

Re: Laptop keeps disconnecting from internet HELP!
 

I couldnt see that anyone has mentioned this yet, but a rather silly reason for this is often that by default a lot of network hardware is installed with the power saving option enabled

And even when in use some devices seem to still think they arent doing anything and then power down to conserve energy for some odd reason causing this exact fault

Might not be your problem but worth a look perhaps if it reoccurs

Re: Laptop keeps disconnecting from internet HELP!
 

Similar problem with me, but it does not disconnect: instead, it just times out the 'ping' requests, then sometimes normalises, then time outs again. Of course, this stops my internet from working.
What helps is either to change the wireless channel (which requires stable connection anyway), or better to power off the router for 15 seconds. But we all need a constant solution to the problem anyway, so I am curious what is the real reason. My laptop wireless card is the same Intel model, so I think maybe it's the reason? From the other point of view, I now a person with an external USB wireless card, and the same problem with her as well.

Re: Laptop keeps disconnecting from internet HELP!
 

See here for setting card to CAM (Constantly Aware Mode)...