NTL 10mb
 

Why is the 10mb NTL broadband service very slow when ever I try to download anything. I seem to only get 50k to 100k a second. I hardly call that broadband. Also I am not talking about p2p but valid download sites such as microsoft and softpedia. When I first got the 10 mb service I was always getting over 500k a sec downloads. Why is my broadband getting slower.

p.s. I have even reformated my machine !!!!!!!!!!

Re: NTL 10mb
 

What are you downloading and from where? Your download speed will rely on the server at the other end being able to put the file out as quickly as you can take it. Also what is your set up ? Stand alone cable modem or STB, what operating system are you running, are you on ethernet or USB, any firewall software running? Any router or hubs in the mix?

Re: NTL 10mb
 

Little more detail:

Windows XP Pro
Standalone cable.
Windows Firewall.
No router.
Ethernet.

Just tried to download .net 2.0 from microsoft keep getting 60k a sec download.

Re: NTL 10mb
 

Have you a link to the download you are trying? Also can you try the speed test in the blue bar towards the top of the page? (While not downloading anything else).
I take it you have checked for virus/ malware etc

Re: NTL 10mb
 

Sun, 10 Dec 2006 21:04:56 UTC

1st 512K took 6547 ms = 78.2 KB/sec, approx 644 Kbps, 0.63 Mbps
2nd 512K took 4672 ms = 109.6 KB/sec, approx 903 Kbps, 0.88 Mbps
3rd 512K took 6500 ms = 78.8 KB/sec, approx 649 Kbps, 0.63 Mbps
4th 512K took 3593 ms = 142.5 KB/sec, approx 1174 Kbps, 1.15 Mbps

Overall Average Speed = approx 843 Kbps, 0.82 Mbps

---------- Post added at 21:06 ---------- Previous post was at 21:05 ----------

http://www.microsoft.com/downloads/d...displaylang=en

Re: NTL 10mb
 

How often do you scan for viruses etc? Also have you tried rebooting the SACM and what model SACM have you got?

Re: NTL 10mb
 

I have norton anti-virus running. NTL: 250. Reboot quite often. Especially since getting the download problems.

Re: NTL 10mb
 

Just Norton AV? Not the full internet security suite? Can you stop the AV from loading at start up and then reboot? Sometimes Nortons can be a pain in the hole.

Re: NTL 10mb
 

I have Norton System Works. Yes i was thinking of getting rid of Norton.

Re: NTL 10mb
 

Can you try disabling the suite from starting up (may be in its options) and then reboot. If not we won't know if it's nortons.

Also, can you browse to:
192.168.100.1
and use the user name
root
and password
root
you should see a operation configuration screen link (or similar) which shows you your setup for the modem.
DO NOT CHANGE ANYTHING IN THESE SCREENS AS IT CAN AND WILL MESS UP THE MODEM AND CAUSE YOU A CALL OUT FEE FROM NTL

Re: NTL 10mb
 

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.3 dBmV
Downstream SNR : 39.4 dB

---------- Post added at 21:28 ---------- Previous post was at 21:27 ----------

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

---------- Post added at 21:28 ---------- Previous post was at 21:28 ----------

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

---------- Post added at 21:29 ---------- Previous post was at 21:28 ----------

Sun, 10 Dec 2006 21:29:04 UTC

1st 512K took 3344 ms = 153.1 KB/sec, approx 1262 Kbps, 1.23 Mbps
2nd 512K took 3593 ms = 142.5 KB/sec, approx 1174 Kbps, 1.15 Mbps
3rd 512K took 2047 ms = 250.1 KB/sec, approx 2061 Kbps, 2.01 Mbps
4th 512K took 2016 ms = 254 KB/sec, approx 2093 Kbps, 2.04 Mbps

Overall Average Speed = approx 1648 Kbps, 1.61 Mbps



To repeat this test from the source server click here.

Re: NTL 10mb
 

Well the config is correct for 10Mb so its not that. Can you look in your Nortons options and see if it will disable and not load up at windows start up? Sometimes Norton goes a bit screwy and messes with the connection/ email etc.

Re: NTL 10mb
 

Just did that and posted the results 1.6 mb. From reading the the forums it looks like a constant problem with NTL at this time of night. Bit worrying for a home service, when this is the time of the day that most people are at home.

---------- Post added at 21:36 ---------- Previous post was at 21:34 ----------

I might aswell downgrade to the 2mb service. Strange how they are testing the 20mb service and still cannot get the 10mb right yet.

Re: NTL 10mb
 

Did you try downloading before you installed nortons on your clean install? Also why are you running the Windows firewall as well as Norton?

Re: NTL 10mb
 

Looks like my uploading is fine.

https://www.cableforum.co.uk/images/...2006/12/15.png

---------- Post added at 21:43 ---------- Previous post was at 21:42 ----------

This version of Norton has not got a firewall.

Re: NTL 10mb
 

Oh it's system works.... you didn't let it "tweak" any settings did you?

Re: NTL 10mb
 

Just uninstalled Norton. Slighlty better d/l speed.

https://www.cableforum.co.uk/images/...2006/12/14.png

Re: NTL 10mb
 

You may need to use the nortons uninstall tool to totally remove all the remains and you may need to reset some bits.
http://service1.symantec.com/SUPPORT...05033108162039

Re: NTL 10mb
 

Getting better Paul. Thanks for your help :)

Sun, 10 Dec 2006 22:18:01 UTC

1st 512K took 750 ms = 682.7 KB/sec, approx 5625 Kbps, 5.49 Mbps
2nd 512K took 1250 ms = 409.6 KB/sec, approx 3375 Kbps, 3.3 Mbps
3rd 512K took 2172 ms = 235.7 KB/sec, approx 1942 Kbps, 1.9 Mbps
4th 512K took 2078 ms = 246.4 KB/sec, approx 2030 Kbps, 1.98 Mbps

Overall Average Speed = approx 3243 Kbps, 3.17 Mbps

Re: NTL 10mb
 

I would guess that Norton has tweaked or changed something. There is a way to reset your ethernet settings
open a command prompt
(Start menu
Run
type: cmd
press enter )
and type the following into the black box that opens
netsh int reset all
press enter

Re: NTL 10mb
 

Sun, 10 Dec 2006 22:26:11 UTC

1st 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
2nd 512K took 547 ms = 936 KB/sec, approx 7713 Kbps, 7.53 Mbps
3rd 512K took 656 ms = 780.5 KB/sec, approx 6431 Kbps, 6.28 Mbps
4th 512K took 844 ms = 606.6 KB/sec, approx 4998 Kbps, 4.88 Mbps

Overall Average Speed = approx 7114 Kbps, 6.95 Mbps

Re: NTL 10mb
 

Well it's getting there, you may want to leave it tonight and check your speeds at 2 or 3 different times tomorrow to see if it's a problem with traffic on the NTL network or not.

Re: NTL 10mb
 

Thanks very much for you help Paul. :):)

Looks like it was Norton that was mucking my system up.

Take back what i said about NTL.

Re: NTL 10mb
 

Keep an eye on your thread, others may have more info or help for you. Check your speeds in the morning if possible, then again in early evening and then late(ish) tomorrow night. That way you get an overview of your speed.

Re: NTL 10mb
 

I'd also try that speedtest in IE rather than Firefox or Opera as it probably will be better.

Re: NTL 10mb
 

Best speed test is a biiiiig download from a trusted server (MS etc) as it gives you a better average :)

Re: NTL 10mb
 

i did that net sh thingy in cmd.

it made my internet faster too!

first the speed test wouldnt load!

now this is wat i get on 10mb:

https://www.cableforum.co.uk/images/...2006/12/13.png

Re: NTL 10mb
 

And are you happy with it? ;) The netsh command resets your protocols in use for the connection.

Re: NTL 10mb
 

did i need to do anything after going through that command ie a reboot?

happy? ... pssssssssh

Re: NTL 10mb
 

Just downloaded the .net 2.0 with 918 kb/sec.

Re: NTL 10mb
 

A reboot never hurts but it shouldn't be needed.