Roll out delayed !!!
 

Well confused.............just phoned CS about TV Drive installation.

They said roll out was 12 Dec 2006 but it has now been delayed until further notice due to tech problems in the trial !!!!

Told me NTL will be promoting via the post

Mike

Re: Roll out delayed !!!
 

Sounds like a sensible move to me

Re: Roll out delayed !!!
 

Problems ????

Re: Roll out delayed !!!
 

after reading about all the grumbling on this site about the tvdrive problems it sounds like a good idea

Re: Roll out delayed !!!
 

I agree, from what I've heard, The TV drive is very unreliable.

Re: Roll out delayed !!!
 

As in, the roll out in your area, or the roll out over the entire network?

Re: Roll out delayed !!!
 

I was told by CS it related to entire network

Mikie

Re: Roll out delayed !!!
 

Still taking orders in Glasgow for installation as a colleague had one booked in yesterday evening.

Re: Roll out delayed !!!
 

That news from Mike doesn't exactly suprise me - its been well flagged up both on here and over at DS about how shaky the Telewest TV Drive's software implementation is and the useability issues that are still ongoing even now with the "revised" code for use on ntl headends.

I think we're beginning to see that the idea of trying to use the buggy TW box and software, rather than going with the SA 8450 DVR that was originally to be built for our side of the network is beginning to be shown to be a bad decision in hindsight - and whats more, the unspecified length of the delay is playing right into the hands of Sky HD.

The longer any delay on further rollout is, the easier it's going to be for Sky to pick off disaffected ntl TV Drive users, together with those who now have no prospect of it coming anytime soon ... again.

(And there's probably no reason to stop orders in Glasgow - they're the guniea pigs for us on the ntl side.)

Re: Roll out delayed !!!
 

Re: Roll out delayed !!!
 

So far ive not heard of anything In the Lincoln Scunthorpe ,Grimsby aera as they start installing late next week:tu:

Re: Roll out delayed !!!
 

Any ideas on the Oxfordshire area ???

Thanks

Mike

Re: Roll out delayed !!!
 

I phoned up NTL several weeks ago to ask to be reconnected to NTL TV as I was ditching SKY. They persuaded me to get a TVdrive fitted, at first I was reluctant but now I want one. This meant waiting until this Thursday to get it fitted as thats when it is being rolled out in my area (Northants)
After reading this thread I thought I had better ring and check and I have been told it is definately being fitted this Thursday. When I told him that I had read that the roll out was being delayed he checked with another dept. and told me I was going to get one fitted. I'm still a bit dubious but I suppose I will soon find out.

Re: Roll out delayed !!!
 

I just phoned and was told I could either phone back next week and maybe get it in before christmas or book now for Jan 2007.

Mike

Re: Roll out delayed !!!
 

same with me she told me to ring back begining of jan to book for my area 23rd jan she said no mention of it being delayed.:confused: looks like it could still be on track.;)and that was the sales dept.

Re: Roll out delayed !!!
 

What number did you use :Yikes:

Mike

Re: Roll out delayed !!!
 

150 op5 then he put me trought to sales.;)

Re: Roll out delayed !!!
 

I've just phoned sales & was told I can pre-order tomorrow & I'm in the AL8 area

Re: Roll out delayed !!!
 

I'm supposed to be calling tomorrow too (Bedfordshire) to arrange installation.

Re: Roll out delayed !!!
 

I will give it ago tomorrow which number is it best to call from non ntl phone ???

Thanks

Mike

Re: Roll out delayed !!!
 

I used 0845 045 0020 - only had a little bit of a problem as they didn't reconise my post code as they have it down on the system wrong

Re: Roll out delayed !!!
 

As per tc to cs jtn - not available in Belfast until "we don't know when" but was scheduled to be available "The marra, like".

Re: Roll out delayed !!!
 

I'd use 150 (free) and get them to put you through.

Re: Roll out delayed !!!
 

has anyone rung sales from the leeds area? if so what date were you given?

Re: Roll out delayed !!!
 

I have given up now............I have phoned 3 times today and each time I have got a different answer in relation to timing and COSTS:mad: :mad:

Does anyone know what I will be charged. The only NTL service I have is 10MB BB. I cancelled my phone line and TV about 1 year ago as I now use vonage

PLEASE HELP

Thanks

Mike

Re: Roll out delayed !!!
 

Cant say it bothers me. There hardly any HD content on it anyway to justify the extra 10 quid a month atm. Perhaps when its more mainstream I'll consider it.

Re: Roll out delayed !!!
 

I would of done but I'm at work

Re: Roll out delayed !!!
 

im going for mainly to record the two live streams and to watch the third couldnt do that when we had sky+;)

Re: Roll out delayed !!!
 

Hi,
I am in Leeds and i have had four different answers,starting with end of december to late february.:Yikes: :Yikes:

Re: Roll out delayed !!!
 

well i will wait now till the first week of jan and try to book like i was told on the phone fingers crossed;)

Re: Roll out delayed !!!
 

oh dear :( think i`ll wait for the letter to come through the door !!

Re: Roll out delayed !!!
 

wouldnt bank on the letter mate we got our letter for vod 3 weeks after we got it.:D :D

Re: Roll out delayed !!!
 

I think the problem is that customer services don't know either :( all I can suggest is keep trying 'till you get it.

I will post back in the morning after I call them. As that's when they tell me I can get it. But I fully expect to be knocked back as well ;)

Re: Roll out delayed !!!
 

same here??? would you suggest ringing sales anyway as i emailed them a couple of weeks back and they sent some computer generated cack about "them working on a hd pvr that would be available soon"........and that was it even though my question was when was it available!!

Re: Roll out delayed !!!
 

your right there thease call centres set peeps on everyday and dont update to whats going on think its just luck of the draw now the girl i spoke to this morning seemed realy on the ball.;)

---------- Post added at 15:22 ---------- Previous post was at 15:20 ----------

the whole top and bottom of it is its out there and been rolled out slowly but surely just have to bide our time.HURRY UP.:D :D ;)

Re: Roll out delayed !!!
 

Told ya!!! ;)

Why does NTL find it so difficult to give out consistent and accurate info about their services? I really hope they get this sorted out in time for the Virgin re-branding.

Hell, even the channels for the TV packs on the NTL website are screwed up. According to the website, ITV 4 isn't part of the family pack.

Re: Roll out delayed !!!
 

i think they will sought themselves before or after the virgin name cant see ole richard letting it carry on the way it is.;)

Re: Roll out delayed !!!
 

For a laugh I just phoned again and was told a dfifferent tale.

So I have been told

Roll out 12 Dec 2006
Roll out cancelled until further notice
Roll out 15 Dec 2006
Roll out next week

Cost

£10.00 pm
£15.00 pm
£15.00 + 9.75 (half price family package)
£15.00 + 16.50 ( package unknown) !

Phone line

Not needed for receive TV Drive
Needed to recieve TV Drive

Comment

Oh .......what is TV drive I will check and phone back (No return call)

Things can only get better !!!!!!

Mike

Re: Roll out delayed !!!
 

:D LOL, I'm tempted to ring up later this week to find out what's happening with TV Drive in my area.

So far, its been:

"Ring back next week" (mid November)

"Ring back in December" (late November)

"No, you've been misinformed, TV Drive won't be out until January" (early December).

I bet if ring up, it will be, "its been out since November! Where the bloody hell have you been??!?!" :p:

Re: Roll out delayed !!!
 

TV Drive, or V+, sounds like an excellent idea and a further development of the cable TV service, neglected for so long.

I shall definitely be taking the service, but I am in no rush and shall wait until after the roll out when the "melee" has died down.

Looking forward to that one. Sky can stick its Sky + box in an inconvenient place.

Re: Roll out delayed !!!
 

Just called sales to book an installation, and although as close as yesturday being told bookings are starting on the 12th, I have just been told there is a delay and no bookings are being taken at the moment due to checks which should be done within a couple of days, so to call back on Thursday.

Re: Roll out delayed !!!
 

Just been told a similar thing - phoned to order & was informed they have a few gremlins at the moment and to phone back later this week :(

Re: Roll out delayed !!!
 

Just phoned up for an update. Told this Friday and cost has gone up to £30 per month..

Re: Roll out delayed !!!
 

I think I will wait for the letter and by that time hopefully they will have sorted any problems out

Re: Roll out delayed !!!
 

It is very likely to be around 12th Jan now as I believe there is a network freeze on at the min with christmas and new year coming up, so only essential repairs will be done so if needs any hardware updates work at headend.

Re: Roll out delayed !!!
 

Got fed up with NTL so I 've now sided to buy an unit with will hopefully do most of what TV Drive would have done............. http://www.humaxdigital.com/uk/products/pvr-9200t.asp

Can buy this for £189 !!!!

Mike

Re: Roll out delayed !!!
 

Had a call from NTL Sales at the request of retentions :

Latest (Version of the saga) is that installations can be booked from 20th Dec for January 8th or after (remember that there are NO installations from 22nd Dec to 2 Jan INC so there will be a back log and currently in some areas installations are being booked for 1st week of january already)

All installations not yet completed are to be cancelled so says the man from nottingham sales call centre

This was of course as at 18:05 this evening and it will all have changed by 18:06 .....


Called sky and surprise surprise Sky+ can be installed on friday !

Why is life with ntl always so hard !:mad:

Re: Roll out delayed !!!
 

Well Airbus- My brother was due to have his Tv drive fitted today but got call and then visit from install manager to say couldnt do it a network issue and temp nationwide hold has been put on it.
According to manager there are 10 Tv Drive users in Leicester just so they can try couple load tests out but my brother has been told to call manager back on mon to see if any update if not will be after 8th jan.

Re: Roll out delayed !!!
 

i can understand peoples gripes with ntl for telling them 1 minute it will be fitted then cancelling the next, but surely we have to remember that it isnt even officially launched yet and if it wasnt for forums like this no one would know it even existed. so if ntl are holding it back because of software issues isnt that a good thing?

Re: Roll out delayed !!!
 

it would of been better if CS had been consistent in their answers - they should of said to everyone who phoned who weren't in the initial release area to phone back after Xmas which would of given them a chance to iron out any bugs - instead people were told december & therefore are now disappointed when they are told it's going to be January at the earlies

Re: Roll out delayed !!!
 

:confused: hi thinking about getting a ht box from ntl, when it comes to norwich.
but as i don,t watch sports, and there are so few channels with ht,
is it worth it at the morment?
tex

Re: Roll out delayed !!!
 

It's quite incorrect to say that no one would know about TVDrive if it weren't for forums like this. Like everyone else in the Glasgow area I got a mail shot from NTL telling me how wonderful it was and encouraging me to sign up - which I did. Nowhere in the mail shot did it say that it was a test or even a restricted launch nor did it say anything about any teething problems. I knew that Telewest had been using it for some months and assumed that, because of this, and the fact that the box is a Scientific Atlanta one which has been used for some time by a number of cable companies in the US, all the teething problems would have been ironed out. But then I forgot it was NTL I was dealing with.

Re: Roll out delayed !!!
 

it will be when its working

Re: Roll out delayed !!!
 

Live in the Reading area, CS taking orders. Just placed my order Fitting due the 28th of Dec!!!

Neil

Re: Roll out delayed !!!
 

for us bromley folks 23rd jan for north west manchester and surrounding areas my self stoke on trent i was told today im tending to believe her as she was quite adament about it told me to ring in anytime in jan to book an install.
on other forum langly areas are takeing bookings as of now.

Re: Roll out delayed !!!
 

Well after reading the posts on here my brother has called his manager contact and he has arranged it fo tommorow but did say expect some teething problems for a bit.

Re: Roll out delayed !!!
 

Just ordered it, gave me a install date of 27th dec 2006 south wales near newport area,

Also they gave me the family package for cheap so i will pay in total of £21.00 per month includeing tv drive fee,

Re: Roll out delayed !!!
 

Couldn't have put it better myself.

Re: Roll out delayed !!!
 

just ordered mine - will be installed on 27th December

Re: Roll out delayed !!!
 

Rang sales on 14th, arranged installation for 21st, St.Albans area. Unless they ring and cancel of course.

Re: Roll out delayed !!!
 

installs are going ahead as shceduled for the area, but there is a problem with Vod with the TV drive which isnt expected to be completley sorted until the middle of january,

Re: Roll out delayed !!!
 

I'am in the Woking area NW Surrey, CS took my order ahead of the local rollout. Nothing about delays, painless conversation(but I suppose I was the lead:) ).
Fitting due the 10th of Jan 07

Re: Roll out delayed !!!
 

we had our installed this morning but have had to call the engineer back as he didn't plug in the hdmi lead and we can't get the box set up properly :(

Got a install date, Camberley area
 

Called Sales on the 13 Dec who couldn't understand why people were ringing up trying to book dates and said we would get a flyer when T Drive would be released. So left it until I saw above and called CS this time and booked in without any issues at all, got a date for 13th Jan, thats Frimley / Camberley area.

Re: Got a install date, Camberley area
 

Well i got my vod fly-er a least a week after i found out it was working of my samsung box it could have been there longer. So when members this forum who are near me ( east London) get it booked I'll call.

Re: Got a install date, Camberley area
 

VOD and the PVR aren't the same thing. You can get VOD on a normal box but for the Pvr you need a new box

Re: Roll out delayed !!!
 

East london is due around the 23rd February I deal with your area for faults, the roll outs due on 23rd.... so is said

Re: Got a install date, Camberley area
 

Sorry miss typed it i meant my vod for Normal box came a least a week after i found out i had it so the date someone recntly posted for my area has told me to call a week before or i i receive a fly-er before.

Re: Roll out delayed !!!
 

Well it arrived today at 13:00, drove me out of bed (nights) otherwise they would have fitted the second access point in the bedroom around me.
Three fitters on a whirlwind mission. I swear not much over 1/2 Hr start to finish.

Only annoying thing, the HDMI lead one moment by the TV, next discovered disappeared :confused: after they "whirled" away to another fitting, and the new Samsung LE32R74BDX should appear in about 10 days :mad:

I presume I have a software update to look forward to, as speaker vol. control inactive, happy days.

Re: Roll out delayed !!!
 

Phone 'em up, they'll send you an HDMI cable for 'nowt an I'll bet it arrives in time for the TV

Re: Roll out delayed !!!
 

Roll out seem to be going pretty smoothly in Cambridge. I just phoned up CS, and after a pretty long time on hold (no surprise there!) I got put through to a guy who was very helpful.. even going as far to suggest that I keep the old box and cancel it after 12 months to avoid paying the £75 install fee.. so ok, I only save £15, but it's better than nothing! I've only got one TV though, so it'll just be going in the cupboard..

Installation booked in for next Wednesday (17th) afternoon! :D

Dean

Re: Roll out delayed !!!
 

Was going to be installed 23rd Dec but Christmas tree was in way so postponed it till tomorrow. Checked yesterday and still booked so it's up at 8 am to await delivery. Will probably come at 1 pm.

Re: Roll out delayed !!!
 

Anyone tell me when I can expect a roll-out and to be able to book an engineer in Peterborough (PE1 area)?