Price Changes from 1st February 2007
 

Some Telewest people aren't going to be too happy that's all I'll say. Some of the price rises for Starter Pack customers are a bit steep to say the least, although they will only increase the price by half for the first 12 months!

There will be a £5 surcharge for those people who don't pay by Direct Debit which I think is appalling!

There is a brand new bundle for sports fans, the Setanta Sports Bundle
(includes Setanta 1 & 2*, Celtic TV, Rangers TV, NASN and Racing UK) for £15 a month!

This is all part of the plan to bring parity between the two companies packages. There are package name changes as well with TV and Broadband packages changing to M, L & XL branding. In terms of the channels available this sounds as though it's going to be a very slow process to maintain the quality of their packages. Which I think means not all channels are going to make it through merger of services!

Telephone prices aren't coming down till May now... :(

For NTL customers who subscribe to a value pack: http://www.whycable.co.uk/pricechang...Value_Pack.pdf

For NTL customers who don't subscribe to a value pack: http://www.whycable.co.uk/pricechang...Value_Pack.pdf

For TW customers: http://www.whycable.co.uk/pricechang...d_Products.pdf

For a Q&A session: http://www.whycable.co.uk/pricechanges/faqs.html

Individual product pricing...

DTV: http://www.whycable.co.uk/pricechang...Price_List.pdf
Telephone: http://www.whycable.co.uk/pricechang...Price_List.pdf
Internet: http://www.whycable.co.uk/pricechanges/pdf/Internet_Price_List.pdf

Interesting info...

• The TVDrive is going to rebranded V+ from 1st February. How original lol!
• V+ will be available on the NTL network nationally from 1st February
• NTL customers will not be required to take a phone line with their Digital TV package from the 1st February, although you will pay extra
• Broadband Plus becomes Broadband extras from 1st February**

*Not current available on NTL
**NTL only

Re: Price Changes from 1st February 2007
 

Good update - thanks.

My group of services go up by £1.01 - I can live with that.

Re: Price Changes from 1st February 2007
 

Yeah same for me on NTL. £3.01 on TW because of the steep rise in the TV packages :)

I'm confused by the naming of the Digital TV packages. Surely the Starter Pack should have been M and Free Pack should have kept it's name, because sure the Starter Pack is larger in size than the Free TV one? Just my thoughts on the matter anyway :)

Re: Price Changes from 1st February 2007
 

My change is a whole 1p :)
So will the sales people be asking if you want to 'go large' ;)

Re: Price Changes from 1st February 2007
 

why is the broadband medium called that as they dont have a smaller package

Re: Price Changes from 1st February 2007
 

I'll have to look at my bill todouble check what package I'm on but it doesn't look like it going to increase much for me

Re: Price Changes from 1st February 2007
 

Possibly to cover potential future changes?

Re: Price Changes from 1st February 2007
 

I would imagine the packages are called M/medium because they don't want to brand anything as small.

I also wonder if not including the starter/select pack in the new branding is a hint that it will not be advertised to new customers...

Re: Price Changes from 1st February 2007
 

so i guess the v box means virgin then?
just hope they dont call the epg the virgin guide.:D:D

Re: Price Changes from 1st February 2007
 

have they forgotten they do a analogue tv service I only see dtv prices. :)

Re: Price Changes from 1st February 2007
 

Mobile Call Plan

It appears more expensive to phone a Virgin Mobile than any other network. I have edit the 500 word report on this.
Summary - why?

Re-naming

What dress size are you. Never XL. Supersize names now have a negative preception.
Nor do they describe the product well as they are too generic.

This is only a price list, but an important one and I'm struck by the lack of vision.

Re: Price Changes from 1st February 2007
 

yes the v box means virgin cos you have to break it in slowly you dont wanna hurt it in any way you knows it's just out of it's nappies you knows lol

Re: Price Changes from 1st February 2007
 

You were doing so well until "it's just out of it's nappies" ;)

You will be on a register somewhere after that post.:Yikes:

Re: Price Changes from 1st February 2007
 

If we go large, do we get extra fries? :p:

Re: Price Changes from 1st February 2007
 

No, extra bugs :p

Re: Price Changes from 1st February 2007
 

Heh.

I dunno about these new names - its gonna make people on Family pack sounds like digital fat *******s: :p:

"Hello, I'm Chris, and I'm on the TV Size: XL package. I've tried sliming down to Large or even Medium, but...I can't. I just need to have those extra yummy channels. Yum Yum."

Re: Price Changes from 1st February 2007
 

sorry i should have said it's just out of it's little fancy box like lol and plz mr ntl telewest or who ever you are may i just have a small bag plz i can eat any more of you xl bags i will blow up if i eat some more sir:Yikes:

---------- Post added at 22:00 ---------- Previous post was at 21:59 ----------



sorry i should have said it's just out of it's little fancy box like lol and plz mr ntl telewest or who ever you are may i just have a small bag plz i can eat any more of you xl bags i will blow up if i eat some more sir :Yikes::Yikes::Yikes:

Re: Price Changes from 1st February 2007
 

But I'm a celebrity just finished... :confused:

Re: Price Changes from 1st February 2007
 

Thanks for the info...looks like my package only goes up by £1.01 so I think I can live with that. ;)

Nikesh

Re: Price Changes from 1st February 2007
 

I've been waiting for an excuse to downgrade to the free TV package.

Re: Price Changes from 1st February 2007
 

Ours goes up by £1.01 a month also... which ain't too bad overall I suppose.

I think the reason there is no "S" package is because the only small thing at NTL:Telewest is the brains of those involved in creating these package names!! It sounds like they have spent the last 6 months (at least) in McDonalds. Although I suppose we can take heart from the fact that they used the term "M" (as in Medium I presume) rather than "R" for Regular ;)

Re: Price Changes from 1st February 2007
 

My package says right now it is £57 yet I pay £60 WTH is going on there and it's going up by £1.01. Someone needs to do some answering... Oh did I forget to mention thats with Talk Unlimited 24 and I only get Talk Evening and Weekends?

Re: Price Changes from 1st February 2007
 

Are you looking at the value packs?

Re: Price Changes from 1st February 2007
 

Yes.

Re: Price Changes from 1st February 2007
 

In which case the prices and the packs change from month to month so they would only specify the currently available packs and you would be free to move onto any of the others.

Re: Price Changes from 1st February 2007
 

So, looks like information on the new Virgin Media is beginning to get out.

I'm just wondering, we are on a TV + 2MB BB Value Pack (Select TV + 2MB) for £20/month. Will the prices change even though it was £20/mnth for 12 months (12 months started in October)? If it will change, by how much? I can't find it on the any of the PDF docs.

Re: Price Changes from 1st February 2007
 

Sticky wicket I think:

http://www.btvision.bt.com/

BT have already coined the V-box :erm:

Too late again Ntl!!:disturbd:

Re: Price Changes from 1st February 2007
 

Maybe the 512k broadband from ntl will get changed to the S tier.

Re: Price Changes from 1st February 2007
 

yes maybe ntl should put the 512k down as the s tier or maybe the rs tier rs = really slow tier:D

Re: Price Changes from 1st February 2007
 

I am currently on the 3-2-1 phone tariff which i think now is 3-3-3, the family pack TV and 2mb Broadband paying £30.50+£17.9 9. Am I able to go onto the XL TV with L Broadband and get the Unlimited eve and weekend all for £51 from feb because that is better value and faster BB.

Any ideas or I am stuck with what I have got because I am an existing customer.

NB

Re: Price Changes from 1st February 2007
 

you can add stuff to ur package right now if u wish to u dont have to wait until 1st of feb :sniper:

Re: Price Changes from 1st February 2007
 

If I read those PDF documents correctly I should be in for a reduction of £9.48 :erm: but somehow I doubt that happening.

I currently have base pack, 3p Plan and 1MB BB which costs £40.49.

The value pack PDF states that 3p plan with TV size L and BB size M is £31.01, but knowing what NTL is like I doubt my price will drop.

Are these new prices only for new customers or for existing customers as well or have I got it all wrong?

Re: Price Changes from 1st February 2007
 

The PDF lists all the value packs that have ever been offered in the last year. It does not just list those that are currently available.

The nearest value pack currently offered is:
http://www.home.ntl.com/websales/product.do?id=10320

Re: Price Changes from 1st February 2007
 

Well, I'm now totally confused. I've just received the price structure leaflet with my December bill, and it shows the 'Talk Unlimited 24 with DTV Family Pack and 10MB' renamed as 'Talk Unlimited with TV size XL and broadband size XL', exactly as per the PDF on the NTLHOME web site (presumably the same as linked to in the original post), which claims to be the one sent to customers.. HOWEVER, the copy sent to me shows the current price as £57 and the new price as £58.01. The PDF shows the current price as £68.49 and the new as £69.50.

Before I waste 30 minutes or so trying to get through to CS, anyone know if the is a price reduction, or simply a 'printing error'?

Re: Price Changes from 1st February 2007
 

I have just phoned customer service and got through in 4 minutes :Yikes:

Re: Price Changes from 1st February 2007
 

How is the weather in Mombay then? Something to talk about, as they did not know whether it was (another?) a typo or not ...

Re: Price Changes from 1st February 2007
 

?

I know what i was on about, I phoned to upgrade my package all done quickly and with no fuss, total time on the phone 12 min's and by a nice lady in MANCHESTER not Mombay ? :tu:

Re: Price Changes from 1st February 2007
 

Did you get the Talk Unlimited + Family Pack + 10MB for £58.01, as per the printed leaflet, though?

Re: Price Changes from 1st February 2007
 

Sorry i don't get that package, I have a different package to that one. I now have

10 meg broadband
talkunlimited 24
family pack
all movies
all sport.

The whole lot. Will be ordering the TVDrive in January as well :).

Re: Price Changes from 1st February 2007
 

Well that was remarkably painless - £11 reduction - just have to wait and see what the next bill actually says now. Be interesting to see whether I've just got an £11 discount, or have been moved to the Value Pack @ £58.01.

Re: Price Changes from 1st February 2007
 

I get Talk Unlimited + Select Pack + 10MB for £24.99

Call 0800 052 9403 (Mon-Fri), the customer Relations number (option 2), Coventry based, mention you are considering the Sky BB offer, could they match it?

In another forum, there was a compiled list of the customer Relations team but I cannot find it. If recall correctly, Sarah gives the best discounts but Matt or Mohammed, will call your bluff and offer you to disconnect.;)

Re: Price Changes from 1st February 2007
 

TBH I'm not trying to get the best discount - I know many people like to do that, and thus increase the prices for the rest of us. However, when I get a printed leaflet stating the package price is £11 less than what purports to be the SAME leaflet on the NTL web site, I feel perfectly justified in asking to be put on that reduced price.

Re: Price Changes from 1st February 2007
 

But if you do, don't complain about the poor service or the fact that CS are in Mumbai; can't have it both ways.:dozey:

Re: Price Changes from 1st February 2007
 

The service has been superb for umpteen years.

The Indian Tech support was fine when I used it once.

My neighbour has the SKy pack for that money (14Mbps BB, yes close to the exchange). Market forces, my friend.

Re: Price Changes from 1st February 2007
 

hi i am a new member but i have just been sent the new prices in the form of a neat little bit of paper in with my bill after a quick look through i found i could upgrade to talk unlimited from evening and weekend unlimited with my family pack and 10 meg for a reduction of £1.99 now and 98p in feb that was till i rang up and was told that the advetised price i had was a mistake so much for 6 months hard work getting everything in line

Re: Price Changes from 1st February 2007
 

This price change leaflet to my mind is very poor, as it only appears to give half the story.

It tells you what the package name changes are, but does not inform you what they cost.

THis could of been a really good marketing exercise, in which the prices and plans you were on, were all displayed and would not of given any confusion to customers, that other posters are having.

Re: Price Changes from 1st February 2007
 

The intent to confuse and to withhold prices maybe intentional in order to allow CS/TS to be able to b***s**t freely and unchallenged. :)

Re: Price Changes from 1st February 2007
 

is these price and package changes only availible to current customers? i like the look of 10mb bb talk unlimited 24 and xl tv for £60

Re: Price Changes from 1st February 2007
 

the price for the 10mb with TU24 and XL is wrong it should be 68.54 not the 57 advertised

Re: Price Changes from 1st February 2007
 

Does anyone know if I'll still be able to get the 5p talk plan that I'm already on? (or 6p or whatever it is)

Re: Price Changes from 1st February 2007
 

Everyone seems reasonable happy with this, but the information that hasn't been sent is more interesting.

I am paying £14 for talk unlimited 24, the new price is £25.

I could get the same service including line rental for much less elsewhere!!

Re: Price Changes from 1st February 2007
 

you can say that again! whats ntl playing at? thet better come down alot if they want customers

Re: Price Changes from 1st February 2007
 

Just to answer a few in here, customer services AREN'T in India. They are in Manchester.

(Tech Support IS though)

Re: Price Changes from 1st February 2007
 

Talk Unlimited £14.50 New Price £14.00 iSAVE £0.50 is what the included leaflet says that came with my bill today

Re: Price Changes from 1st February 2007
 

The £25 does include the line rental!

Re: Price Changes from 1st February 2007
 

It is a printing error, the PDF is the correct price.

---------- Post added at 20:36 ---------- Previous post was at 20:34 ----------

Not only Manchester, also Bellshill (nr Glasgow)

---------- Post added at 20:38 ---------- Previous post was at 20:36 ----------

probably wont be removed, but if you move off of it, you can't get it back.

Also wont be eligable for any value packs which include Telephone as minimum of Talk Weekends is needed.

Re: Price Changes from 1st February 2007
 

According to the PDFs mine will be going up just 1p, but it seems to be saying that my BB speed will double from 2MB to 4MB?

Talk Unlimitited Local with DTV Base Oack & 2Mb Broadband £33.99
becomes:
Talk Evening and Weekends Local with TV Size:L and Broadband Size:L
£34.00

According to knowfirst.co.uk Broadband Size:L is 4MB and "free Broadband Extras - loads of exclusive content worth over £35 a month"

Not bad! (Though I doubt any of the "exclusive" content will really be worth anything to me.
...now if they could just solve the NDE01 error on my video on demand....

T.

Re: Price Changes from 1st February 2007
 

bs

Re: Price Changes from 1st February 2007
 

This sucks! I subscribed to NASN in October for £9.99 on a years subscription, so i could watch my beloved NHL hockey. now they jack up the price to £15 per month for extra channels i have no interest in watching!!

Already contacted NASN on the matter, they sent me a reply. Cos they got bought over by ESPN and are no longer owned by Setanta i thought they might not end up in the sports pack and rebrand to espn. They say they are looking into re-branding but there are no plans to leave the setanta sports pack.

BUT!!! cheers ntl: as i rang up and complained about this and a kind advisor refunded me the difference for the rest of my subscription!!!:woot: So anyone else in the same position, i'd recommend u call CS on 150!