D-link Router problems
 

Last month I brought a D-link wireless router and wireless card for my laptop, set it up with only the laptop running off the router. Worked perfectly, I have now brought a compaq presario with built in wifi to replace my old laptop. I can get this laptop to join the wireless network I have created but it will not connect to the internet through the router only via a cable link. In my network places it says my internet connection is enabled, but when trying to connect to the internet or sign into msn I have errors saying theres a fault with my ip address and DNS... I havent a clue what to do, as it was only by chance I got the old laptop working. Can anyone help me please?

Re: D-link Router problems
 

Hi mabby :welcome: to Cable Forum.

You may want to try having a look here and try these steps on the new laptop first, see if that helps.

Re: D-link Router problems
 

Thanks for the welcome and the advise, I have tried all the steps there and its still not working. Anymore ideas?

Re: D-link Router problems
 

can you log onto the router via 192.168.1.1 ? If so then you should be able to connect to the net through it (like your other wireless computer). If not then it points to an issue with the connection to the router. :)

Re: D-link Router problems
 

I still can't log in, any ideas how I can fix this....all but given up now.

Re: D-link Router problems
 

With the new laptop 'connected' wirelessly, try doing the following -
Click 'Start', 'Run', type in CMD and click OK.
This should give you a black screen with an DOS prompt.
At the prompt type

ipconfig /all
then
ping www.bbc.co.uk

Cut/paste the results here (after plugging in the Lan cable!)

Re: D-link Router problems
 

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-0cdc4f5844
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Netwo
k Connection
Physical Address. . . . . . . . . : 00-18-DE-xx-xx-xx
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.123
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 62.31.xxx.xxx
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : 28 November 2006 18:48:30
Lease Expires . . . . . . . . . . : 28 November 2006 18:49:30

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Motorola SURFboard SB5100 USB Cable
Modem
Physical Address. . . . . . . . . : 00-12-C9-xx-xx-xx
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . . . . : 82.37.xx.xx
DHCP Server . . . . . . . . . . . : 62.31.176.116
DNS Servers . . . . . . . . . . . : 62.31.176.39
194.117.134.19
195.188.53.175
Lease Obtained. . . . . . . . . . : 28 November 2006 18:44:45
Lease Expires . . . . . . . . . . : 29 November 2006 14:45:30

Re: D-link Router problems
 

Whoa.

Firstly - edit your post to take out your NTL IP address (82.xx.xx.xx).

Secondly - that tells us that you are currently connected by USB to the modem as well as wireless. The Cable Modem only supports one connection at a time. eg If BOTH USB and LAN are connected only one will be working!
I would suggest -
1. Disconnect USB from Modem
2. Shutdown PC
3. power off (unplug) Cable Modem & Router
4. after 30secs power on CM (Only lan cable between modem and router should be conneted)
5. when lights settle, power on router.
6. Restart PC and connect to wireless lan.
7. Try browsing to Cableforum.

HTH

Re: D-link Router problems
 

Also take out the MAC address for your surfboard

Re: D-link Router problems
 

Post edited.

Re: D-link Router problems
 

Thanks for the edits and the help, as you can probably tell I don't know much about this sort of thing.

I just tried doing what you said and still couldnt get online. :(

Re: D-link Router problems
 

The default gateway on the wireless connection is clearly wrong, it probably needs to be the ipaddress of your cable modem, or the same DFG as the cable modem.

Re: D-link Router problems
 

Thanks, ok how do I change it?

Re: D-link Router problems
 

If you're behind a router, the default gateway will be the internal address of the router, in the case it should be (prob) 192.168.0.1
Was this router new, or has it been used anywhere else before?
Can you disconnect the USB, reboot as in post 8 and then type (in a DOS window)
ipconfig /all >cf.txt
tracert www.bbc.co.uk >>cf.txt
route print >>cf.txt
Then reboot and reconnect USB and go into another DOS window and type
type cf.txt
Post the results here (This will show us the output of ipconfig whilse only connected to Wireless).

Re: D-link Router problems
 

The router was new I only used it on my other laptop.

Follwed those steps, hopefully I've done it right....

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-0cdc4f5844
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Netw
k Connection
Physical Address. . . . . . . . . : 00-18-DE-xx-xx-xx
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.123
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 62.31.xxx.xxx
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : 28 November 2006 18:50:56
Lease Expires . . . . . . . . . . : 28 November 2006 18:51:56
Unable to resolve target system name www.bbc.co.uk

Re: D-link Router problems
 

OK - it's prolly the Default Gateway thats stopping you browsing.
That's usually supplied by the router when you get an IP address.
Does the router have a factory reset button? I would have expected it to work out of the box and it is prolly easier to reset than work through the menus.

Re: D-link Router problems
 

No it doesn't have a reset button...so if i had a brand new one straight out the box, I'd probably have no trouble? No idea how to reset router....

---------- Post added at 15:34 ---------- Previous post was at 15:33 ----------

Oh actually after having a closer look it does have one....I'll try that, thanks.

---------- Post added at 15:56 ---------- Previous post was at 15:34 ----------

Still no luck...argh!

Re: D-link Router problems
 

Ok - what model DLink router is it?

Can you post a screenshot of the main admin page from the router?

Re: D-link Router problems
 

Its a DI-524, I'll try it in a bit..

Re: D-link Router problems
 

What do you mean by main admin page, I'm confused.

I have tried running the install cd again that came with the router, I get two error messages saying 'please start over WAN settings' and another one saying something about problems with internet connection, contact ISP.

But as I can access through a cable, I can't see how there's a problem with ISP.

Re: D-link Router problems
 

Mabby, The main admin page is reached by browsing to
http://192.168.0.1
According to this Dlink page, the default user name / pwd are 'admin' & blank pwd.
Try following the instructions on this page to see if you can get a connection.
You will need to have a connection to the router to access this page.
If still no luck, there are a couple of other things to test -
In the router admin web page, click on "status" and write down the contents - in particular does it show a WAN address beginning 82.x.x.x.

Re: D-link Router problems
 

Thanks so much for your help, I'll try that.

Re: D-link Router problems
 

Attempted to follow the steps you posted. Slight problem, if I'm connected to the Internet via a cable, once I switch on the wifi to connect to the router, I cannot access the internet. Also the wifi connection comes up with little or no connection.

So I'm unable to be connected wirelessly to the router and access the internet....so unable to access the admin page...

Re: D-link Router problems
 

You don't have to connect wirelessly to access the admin page. Just connect with the ethernet cable.

Re: D-link Router problems
 

This is what it said:

MAC Address 00-17-xx-xx-xx-xx
IP Address 192.xxx.x.x
Subnet Mask 255.255.255.0
DHCP Server Enabled

WAN
MAC Address 00-17-xx-xx-xx-xx
Connection PPPoE Disconnected.

IP Address 0.0.0.0
Connection Time -
Subnet Mask 0.0.0.0
Gateway 0.0.0.0
Domain Name Server 0.0.0.0

Wireless
MAC Address 00-17-xx-xx-xx-xx
ESSID Default
Security WPA-PSK / WPA2-PSK
Channel 12

Re: D-link Router problems
 

Ah - now were getting somewhere!
The problem lies in
For NTL it should be dynamic IP.
Go back to the router's web page and follow
Then power cycle modem and router again (leaving JUST the ethernet between modem and router) and that 'should' get you a valid NTL address!