Staff
 

How many people here work for ntl:telewest?

Just so I can get an idea, also if you mind which department.

I work for them, in the NSC/FMC.

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BBI/tech

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Business support and planning

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Just a reminder to all users that they should only give their personal details to people who the CF team have confirmed work for ntl:telewest.

This is not to suggest that any who have posted here aren't trustworthy.

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About half of them.... :)

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That'd be about 10k members then? :p

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EX FMR

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Sounds like a radio station...

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Fault Management Representative

Back when you where given the skills and tools to actually fix problems.

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BY/TSC

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Secret Dept. ;)

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EX FMS Surveillance (made redundant on 17th Nov along with the rest of my dept and FMS 2nd Line Faults):disturbd:

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ex TSB

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TSB

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Business Provisioning

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.???.

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@Torquar: I work on your floor. I'm on the 2nd floor. ;)

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Does everything have to be abreviated/initialised, because half of the combinations of letters qouted as job titles mean nothing to me.

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Jon...I was just thinking the same as you mate....I know that some companies love abbreviations...

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Thanks, at least it's not just me then

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Well, I thought that these two worked for a bank ;) :p:

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TSB = Technical Support Bureau, now known as TSC, Technical Support Centre (Broadband tech support)

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ex Field Service Engineer - escaped 2006 - leaving only half a dozen engineers to cover the Leeds and Harrogate franchise.

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You mean a guy that reads things from a card?:D or are you one of the ones that says "Put a finger up your nose while standing on one leg, with your left nipple hanging out and I will send a Booster signal to cure all your problems"?:Yikes:

Network Engineer myself :p:

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You got to love that booster signal:tu: as it does sod all :dunce: .Heres one for the peolpe in faults any chance of putting notes on the job as all i have had today is fault on broadband or fault on dtv ? which could be anything .Oh and i forgot the telco booked on a digi with no routing on it just got to love it .And by the way ive had a really bad day:mad:

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*Shaking my head* Tsk,Tsk Nedkelly,

How can you say that they book calls without putting log notes in?:disturbd:

The best one is booking a Cable Modem fault as a Telco fault :D that always tickles me

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bloody hell i know its cold out but i didnt realise hell was about to freeze over... Engineers throwing insults about, especially about other staff...;)

pot kettle & black springs to mind.....

:angel:

lol

TSC here, well nearly back to FMC, but fighting it.....

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:omg: :shock: NTL TSC log tickets???? :shock:

<<---- not NTL Related... :D only customer................

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Ex FMS (redundant 5 weeks ago):)

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Having no cabinet details, Telco faults with no routing details, Telco fault when it's a DTV fault so you can't use lap top to replace faulty STB, booking a fault when it's an account issue, booking a fault because it's the easiest thing to do so the service a tech has the problem of explaining to an angry customer face to face that there is nothing they can do because again it's an account issue, i'm sure i could go on.

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Sad to see that there's quite a few recently made redundant EX NTL bods on here, especially at this time of year, hope you all find jobs soon if you haven't already.

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Cheeky:monkey:,

It's easy for people that hide behind their phones, try dealing with customers face to faceoops:. As Sollp said "Having no cabinet details, Telco faults with no routing details, Telco fault when it's a DTV fault so you can't use lap top to replace faulty STB, booking a fault when it's an account issue, booking a fault because it's the easiest thing to do so the service a tech has the problem of explaining to an angry customer face to face that there is nothing they can do because again it's an account issue, i'm sure i could go on."

It also gripes me when you get sent to a modem fault that clearly isn't. Modem is working fine, then when you get into it it's the customers pc is riddled with Viruses (Not sure of plural there:dunce:), so it was an unnecessary truck roll.

In any case though, it was fun rattling cages for a change:PP:

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From Wikipedia:

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ex despatch which included installs despatch, faults/networks despatch, telco provisioning, fault diagnostics, quota management, sorting out everyones mistakes, shouting at customer services, shouting at FMC, shouting at FMC some more and explaining for the 10th time that a cracked omni box lid will not cause someone to have an electric shock because water will get in, and it doesn't actuallly warrant calling the on call network tech at 9 at night to fix. We named ourselves the dustbin of NTL. Ah, the gool ole days. Then 2 years ago they decided to make us all redundant, split the department and send the chunks to various far flung corners of the uk, and believe they are still being moved around on a regular basis.

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Nah, that was my ex dept Network Surveillance!;)

We would get customers blind transferred through to us every day from CMC & Faults!!

"Dunno what to do with this customer bill query, I know I'll blind transfer him/her to Network Surveillance"

Apart from being very poor customer service, we couldn't help if we wanted to, we didn't have access to those parts of ICMS/Harmony/SMS:Yikes:

The most common one was from Faults "Hello this customers postcode was affected by an Outage on the Pop Up that was closed yesterday...is it still ongoing...?":mad: :disturbd:

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does anyone have a phone number for staff accounts?
i have a tv drive install booked for the 27th but am back in work then, i cant email them as im off work until the 27th:D

tried phoning CS who said i need to speak to staff accounts, but there isnt a number:confused: im sure there used to be one, if anyone could PM it, it would be great

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They do have an e-mail address and a phone number, shout me if you still need it.

---------- Post added at 17:48 ---------- Previous post was at 17:44 ----------

Soon to be Ex NTL here too, I'm in TP&R as most know it as.. telco provisioning.. I'm not being made redundant, i'm off to pastures new...

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"colleague" whatever that means

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I work in Customer Relations AKA Disconnections

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Boy are you going to get some begging PM's ;)

You know the type "i want everything for nothing or i go to $ky"

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Wasting there time, I'm too tight and won't give anything away for nothing unless a customer really deserves it for poor services etc.

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Then you get a big :tu: from me just hope there is more like you at your location.

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Shouldn't that be $ky? :D

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Indeed it should. But lets face it you understood me :).

Edited :LOL:

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I was thinking, why would anyone want to go to Reddish/Stockport ;)

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We need you on the Blueyonder team my friend! And bring more like minded people like you :D

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I hope you don't mean in Tech Support, LOL , I did a year for Freeserve on their tech support and i'd rather have customers telling me how rubbish our service is all day (even since we've started handling NTL calls as well,) than have to deal with the stupidiy of some of the people I use to have to deal with at Freeserve.

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LoL no mate I meant dealing with the whining customers ( blueyonder) who think they can mention $ky, BT, pipex * add any other ISP here, and get a freebie or a credit to their account.

I know what you mean with the stupidity of some, yet these are now the same people we are selling and supporting routers to *sigh*

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Ex Telewest 16 years Engineer /Repair and faults analysis.
Took VR.

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What/who is in Reddish/Stockport ? :confused:

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anybody any ideas who has the installations contract for ntl in swansea south wales cheers :)

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Staff Accounts = 0845 045 0018 i fink :)

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Anyone living in http://www.channel4.com/4homes/ontv/...6/hackney.html

I'm glad I live in
http://www.channel4.com/4homes/ontv/...inchester.html

To return to topic I work in Operation Support Services which means I'm part of the team that supports the tools that monitor the networks.

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I used to live near Reddish Stockport I now live very near Winchester! :)

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It was a joke based on Bill saying SK$ (SK5 which I think is Reddish. SK is Stockport, I know that much!)

Nowt wrong with Stockport. Quite like the place, I spend a fair bit of time there. (and Hyde but not so fond of it)

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I see thanks.......

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I'm part of the Business and Security Operations Centre of ntl:telewest business (ex. Telewest) based in Peterborough.

I help support all products from single line BEL's and cable modems to IPVPN and National Ethernet solutions.

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part of FMR team ;)

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So do you guys all get permission to post here from management? I know our management does *NOT* like any of our staff doing this sort of thing.

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As long as your not doing it in works time, or in an official capacity what can they do?

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Well.. yesterday i handed in my notice..

I'm going to a new job with prospects, a 3k pay rise and 2k in bonuses..

So long and farewell NTL: Telewest, 3 weeks till freedom..

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All the service techs Ntl and Telewest are waiting to see what our new shift pattern will be they are not saying anything at the moment :td:

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I've heard about the shift patterns that the techs are potentally going on... they don't sound fair or fun....

The techs i speak to on a daily basis, arent happy at all...

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Before a left ntl they were talking about split shifts for service techs. I hope they don't though as that would be pants.

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Plenty... have a witch hunt!! If they feel the need

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can anyone tell me what the new shift pattern is please

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Faults management representative...not loving it!!

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Does anyone have any info on the shift patterns as we have been told nothing .The word mushroom comes to hand:mad:

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work in customer care in urmm swansea...so not technically a ntl:telewest employee ;)

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Just thought I would drag this old thread from the past!!:)
As from the 10th, I will be an employee of Virgin Media (ntl: again!).:shocked:
Not sure if I am a sucker for punishment, but i'm thinking 4th time lucky!!

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work for customer care

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CEO

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CAN i HAVE A RISE THEN PLEASE

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had a quick look at the new shift pattern. Its very similar to the one we are on now. Its a 3 week rolling rota with no 5 hr days and its 2 in 3 saturdays so over a 12 week period we do 1 less saturday.

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what dep is that?

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Service Techs

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was looking at that with local service techs its no good if you've got a family ,we need more service techs then lead times will drop and no need for enforced saturdays

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To reduce the lead times they need to look at how the faults have been generated in the beginning .

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Stop using pace boxes that are 6+ years old :erm:

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Kick Avonline off as well!
Don't use Eastern Euro's etc that cant count! Using and/or disconnecting existing telco subs etc
Using pickaxes to open nodes and Muxes, give them keys its cheaper in the long run!!
Give installs longer in he first instance so job done correctly first time around, instead of the doing 9 jobs a day!!

The list is endless and rather boring. Its been the same for years but the powers that be would prefer to spunk 32 mill on trackers rather than sort out existing issues

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MMM,Trackers,Trackers,Trackers, so we'll have a lovely new PDA that they won't know what applications to put on it and it will end up in the back of my van along with the WFM,(Harmony) laptop we had given to us and they couldn't find a way of using it for the Netwotk Tech's!!!

---------- Post added at 20:31 ---------- Previous post was at 20:29 ----------

Don't be so stupid, that would be common sense. Take yourself away, and re-educate yourself in the NTL way.

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[QUOTE=sollp;34449685]MMM,Trackers,Trackers,Trackers, so we'll have a lovely new PDA that they won't know what applications to put on it and it will end up in the back of my van along with the WFM,(Harmony) laptop we had given to us and they couldn't find a way of using it for the Netwotk Tech's

i had one of those [im a network tech] it sat happily in a cupboard for over5 years ,never got turned on ,iam led to believe it cost 1700 pounds ,dont know how accurate that is , but it was a wast as it was never used.

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hiya ned,PM me your work e-mail address and i'll forward the mail we received.if youve already seen it since the above post,what do you think??

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Installation Engineer

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They have started using the pdas in test areas dont know where and what the format is .But this company does love to waste money i bet we use it for 2 to 3 years then we will have some new system .The question i have asked where are all the laptops that have been handed in ???.How many fault techs do not have a test laptop .

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i use my own it boots up quicker and the battery lasts longer than 5 mins

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all the n/w guys have laptops for receiving and closing jobs/hitting boxes/testing b/b connections,and weve had the PDA's and cradles for months ned!! :(
if you read this months focus it says theyve been trialling it to its full potential...ha ha!!!

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next stop the biffa bin then;)

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that would be funny papa if it wasnt so close to the truth :(

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i get mine on thursday ..hope its not lonly in the cupboard:D

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I have been told some techs are using there own laptops :td:But why should you .Lets hope we get some new kit in 2008 to help us with our job better rf test meters but hey this costs money :td:

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oi that rf belongs to networks.. you leave it alone ...unless youv'e changed jobs:naughty::naughty::naughty:

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Ha your so funny and i know where you live :D

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it may amuse you to know that there are 3 members of staff who work for RW off sick with stress

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PM sent .In reading a article in the focus magazine they have big plans for 2008. The other thing we have heared is that they are looking to take on more swing techs .When will they admit that by getting rid of inhouse installs was a big mistake :mad:and this is what they want swing techs to do more of in the future .To think what they put all the ex inhouse installers through :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

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AHHH, swing techs, another great idea. Unfortunately these people who are given the job mostly have no idea about the job so whats the point in employing them.

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So would that be in the "When Hell Freezes Over List "

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i used to work as an inhouse tec we were shafted and now work for contractor and now they want swing tecs have lost faith in this company!!!!

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They just cant admit they were wrong to get rid of inhouse installs yes the contractor may be cheaper .But some have a high turnover of staff and the quality is c**p in some cases .:td: