NTL October Phone Price Changes
 

Can anyone "in the know" confirm the price changes NTL are about to bring in tabulated on their website here: -

http://www.home.ntl.com/page/phonepricechange

If the page is right then not only has the 3,2,1 gone (a flat 3p at all times now) but Talk Weekend National calls appear to be 3p all week too - including at weekends! That seems like a major rip off if it's true - or is it just a misprint I wonder? :(

Re: NTL October Phone Price Changes
 

:welcome: to Cable Forum!

Misprint - all chargable landline calls will now be charged at a rate of 3ppp whatever time of day your ringing, plus the usual 6p connection charge. Exceptions to this are of course those calls made inclusive on the talk plans (TW - weekends, TU - evenings and weekends and TU24 - as it says on the tin). Any calls made within your call plans are completely free up to 1 hour, after which you are charged at a standard rate of 3ppp for each minute over that hour.

Not wanting a sudden burst of people ringing customer services, but if you are still on the old 321 or OPOP call plans, then give customer services a ring and they will change you to TW free of charge.

Now I can see bit of an outcry starting over this, especially those who don't know that they call call CS and faults free on 150/151.

Re: NTL October Phone Price Changes
 

Really is time to look at www.vonage.co.uk or other providers.3ppm is extortionate as you can get calls on a BT line with 1899 for 0ppm and 3p connection. THATS 3p PER CALL.

Ntl have hot them self in the foot again. :(

Re: NTL October Phone Price Changes
 

Anyone know how much ntl charge to call mobiles? The TU package details just say 'highly competative mobile calls'. So how much, ntl?

Re: NTL October Phone Price Changes
 

Try looking here http://www.ntl.com/home/telephone/tariff_download.asp.

Page 15, Talk Weekends, Talk Plan Prices and Mobile Call Plan sections are what you need.

BTW, there are reasons behind them increasing call costs to landlines, there are going to be some pretty big talk plan changes in the new year, although I can't really say much at this stage because nothings been confirmed as yet, but it looks as though the talk plans may well be brought more in line with BT option 2 and 3 for TU and TU24.

EDIT: Attatched tariff guide for my franchise area, although costs are much the same in all areas.

Re: NTL October Phone Price Changes
 

I thought I was still on the 3-2-1 tarrif but as I now read it all calls even at off peak time such as after 6pm and at weekends will be charged at 3p a minute !

Re: NTL October Phone Price Changes
 

When I first got cable, back in about 99, it was because they were the cheapest thing going. For the same line rental as BT -- £9.77pm -- you got not only a phone line but analogue cable TV as well. The call charges were roughly the same as BTs, with the added bonus that local cable-to-cable calls were scott free, no matter how long you were on the phone.

Hell, if you were lucky enough to be in an NTL area (I wasn't), you even got free 24/7 dial-up Internet.

How times change. Having a cable telephone is now clearly more expensive than a BT line, and that's before you take into account any alternative dialers that you can use. Three pence per minute for a local call is a joke, as is 5ppm for 0845 numbers.

How can it possibly be cheaper for me to call my next-door neighbour on my mobile than it is to do so from my home phone? I can't explain it, but once these price rises go through, that will be the case.

To top it all off, NTL don't even offer caller display (which BT have done practically forever), nor can they tell me if they ever plan on offering such a service.

In summary: NTL broadband -- excellent. Digital TV -- actually pretty good these days. Telephone -- atrocious.

Re: NTL October Phone Price Changes
 

As I mentioned above, you can get yourself changed over to Talk Weekends for the same price as your paying now (i.e. just your standard line rental). Thus while your calls will still be 3ppp in the evenings they will at least be free up to an hour on the weekends.

Re: NTL October Phone Price Changes
 

I am staying on the 5p call plan. If they whip that away I shall use my BT line instead. 3ppm my bottom!

Re: NTL October Phone Price Changes
 

So this is the manner in which NTL recoup the losses of going back to free calls to customer services?
If anyone has not already done so there are companies out there far cheaper than NTL, let them know how you feel by using the power you all have to cancel the phone service on your contract, you can do this even if you are still in your 12 months minimum agreement because NTL have increased the charges on that particular service.
If you can do it jump ship from this company only going in one direction then do it, they are raking the money in again for the shareholders and upper management without a care for the customer.
Pay back time I think ;)

---------- Post added at 20:00 ---------- Previous post was at 19:58 ----------


All well and good if you only use the phone of a weekend ;)
They really are taking the **** :erm:

Re: NTL October Phone Price Changes
 

Yes I realise that - I was merely pointing out that it is an option that is available to all people for no more money than they are paying at present. All depends on your phone usage really, they are trying to get everyone onto a call plan in some shape or form, and that is a business decision. If you really want to you can still go onto the 5p talk plan - they don't market it any more and havent done so for a long time, but its still available to whoever wants it.

Re: NTL October Phone Price Changes
 

I didn't know they'd still offer that. Thanks for the info. I am already on it, and intend to stay there. :D

Re: NTL October Phone Price Changes
 

Do NTL not realise that there are companies offering " calling plans " that are more competetively priced than their own?
The one I have with BT could not be beaten by NTL or matched!
At the end of the day people have to make their own minds up, I personally see no reason to pay more for the same thing, or stay in a contract that has had its fees increased, look after the pennies and the pounds take care of themselves :)

Re: NTL October Phone Price Changes
 

I won't quite go as far as saying 'offer' it, but if you request it then they'll still add it for you.

To reiterate by previous post:

Re: NTL October Phone Price Changes
 

I accept what you say :) but I think its NTL being reactive instead of proactive :erm: Bt have already stolen a march in call plans by reducing theirs.

Re: NTL October Phone Price Changes
 

Talk Unlimited £16.50 extra per month Add to Basket
More Info

I just lifted this from the NTL customer "call plan page" so according to this I will be paying £11.00 for line rental and then £16.50 extra a month for off peak calls ?

Re: NTL October Phone Price Changes
 

BT offer evening and weekend calls for £11 per month plus 5.5p per hour !

£14.95 including line rental for evening and weekend calls for upto an hour with 100 text messages included.
Or £20.95 incl line rental for the anytime call plan, including 200 text messages.
£27.50 per month seems very steep for " offpeak calls " :(

Re: NTL October Phone Price Changes
 

The £16.50 includes the £11 telephone line rental. Cost for TU is £5.50 + £11 LR = £16.50.

As also explained, on ntl if you opt for the 5p talk plan, then its £11 rental and 5p for upto an hour evenings and weekends to landlines (same as BT). Option 2 and Option 3, kinda mentioned previously but can't say too much as nothing confirmed as yet.

Re: NTL October Phone Price Changes
 

So £16.50 for "free" calls and line rental? you can get that for £7.99 from lots of other companies. It's a rip off.

Re: NTL October Phone Price Changes
 

Sorry for coming across as being a bit blunt, but if thats the case, go for it. As I've said in other postings previously, if you see a better deal, go for it. Why is it only now that people are whinging about call costs? I don't care for call costs personally speaking, as (as well as most of the contract/pay monthly phone owing public), its not down to the call costs, but the kind of/amount of free minutes that you have to use each month. I mean, Orange could go and try to charge me £1.00 a min for calling a landline - do I care? Hardly, with he 500 free mins I have. Same goes for TalkAnytime - mobiles, landlines, 0845 and 0870 numbers included. This is somethhing available on the telewest network now, and no doubtedly the ntl network before long. Nothing else like this available on any uk network - mobile, landline or otherwise.

Re: NTL October Phone Price Changes
 

I have. Ditched Ntl a long time ago but it doesn't stop it being a REALLY bad deal. :erm:

Re: NTL October Phone Price Changes
 

Yeah, and thats your opinion, so why whinge so much about ntl? If your service provider is so good, tell the rest of us about it!

Re: NTL October Phone Price Changes
 

No it's a fact, if you look at the figures you can see it.

I don't, I'm just interested in getting the best deal possible, that means looking at details in threads like this one - should I not post if I feel the current offering from Ntl is poor? Not going to happen I'm afraid.:dozey:

As for my service provider, Vonage are great, I can't praise them enough.

They provide truly innovative features for free (i.e. your voicemail e-mailed to you) as well as those things you'd expect like caller display (you remember, the service Ntl have failed to provide for years) they're really a great company. All that for £7.99 a month including all 01/02 calls there's no comparison with Ntl's phone service. Sorry if that fact upsets you Opel. :)

Re: NTL October Phone Price Changes
 

I am not wingeing :), but if I go back to BT is there a minimum period that I would have to be with them before I could change to another provider on their system ? Any people who think they are getting a much better deal could you please post and let us know what they are :) Thank you.

Re: NTL October Phone Price Changes
 

I've noticed on my bill that I pay an extra £2 for Talk Unlimited Local (unlimited local calls, evenings and weekends). On my latest bill this has been charged in advance for the month of October (1st - 31st) but I can't find anything about it on the NTL website. This was an offer that was awarded to me as part of some deal by retentions. Will I still be eligible for this as it has still been included on my bill?

Re: NTL October Phone Price Changes
 

I'm on the Talk Unlimited Local plan, but the tariff guide states:

So does that mean that I'm still on that, and that it's just not available to be upgraded to?

Re: NTL October Phone Price Changes
 

Seeing as we have been billed in advance for it for the month of October I can only assume that the offer will still apply to us and just mean that the offer is no longer avaialble to anyone else. It would be nice to get some confirmation on this though.

Re: NTL October Phone Price Changes
 

Yeah, sure would. Just checked my last bill and it's on there for £2.00 so should be ok.

Re: NTL October Phone Price Changes
 

NTL are losing all momentum in the whole market, broadband may be a strength for them at the moment, but even that is a pipe dream, ie; it is no good selling 10mb to someone if that person cannot through no fault of their own achieve this speed promise, please dont say " it is UPTO 10 mb " the point is the customer is paying for 10mb.
If I buy a pound of apples I dont expect to get a quarter or half a pound, three quarters even! only for the seller to say " sorry gov but its upto a pound, you wont get more but you could get less " WTF?
At one time NTL were getting money from me for three services, after the dire experience with their drab stb, always crashing, having to call cs numerous times being passed from pillar to post with crap poor excuses I thought why the hell bother? its not worth the stress! if you dont want my money I will go somewhere that does, so ended my nightmare with NTL.
Bt were offering a package deal, option 3, with fully itemised billing, NTL were insisting on charging £1 per month to provide fully itemised billing, even when I pointed out to them that their stance would result in me going elsewhere they were not fazed by the threat, fair enough, they can make their bed and lie in it too.
So the position I am in now is having broadband from them still, but if they take their eye of the ball and another provider can provide a more attractive option then it is game set and match, I am out of the lot.
NTL are to bring in new call plans in the new year? I am sorry that is too late, by that time how many customers will have departed?
Sorry to say it, but I will anyway, they really are clueless :erm:
That remark is not aimed at their staff on the lower rungs of the ladder, because the way I see it, if there is no leadership from the top what can you expect?

Re: NTL October Phone Price Changes
 

How else can an ISP advertise a broadband service other than as an upto figure? There are a lot of factors that can prevent a customer from getting the maximum speed that their connection is sold as and many of these factors are completely outwith the control of the ISP.

On the telephone side It may be that NTL are bringing in new call plans in the new year but that may be too late. I have been getting a retention deal for my telephone service for the past few months but that has now come to an end. It will take an even better deal to persuade me to stay with NTL for the telephone when I call them in the next day or two. There is nothing at all wrong with the NTL telephone service itself, it is purely a matter of cost.

Re: NTL October Phone Price Changes
 

Until the day that the technology is available whereby if you achieve 10mb connection for example then you are charged for that, a kind of sliding scale for example on average.
If it is £30 for 10mb per month, this equates to £3 per mb?
You are charged for the average speed you achieve over that month, why can this not be possible?
Going back to my argument, if I dont get a full pound why should I pay for a full pound?
But hang on, far much easier just to say, you get upto 10mb, even if you dont achieve that speed tough ****sky ( as the russians say ) ;)
Your point about the telephone service is right, there is not a lot that can go wrong regardless who the provider, it is the cost that it boils down to, and sadly the cs when things with NTL do go wrong.

Re: NTL October Phone Price Changes
 

I suppose that the ISP could charge on metered data throughput but who in their right mind wants metering?

When you buy a pound of apples it is something that can be measured and never varies. When you subscribe to a broadband internet connection you are paying for something more akin to buying an airline ticket. That ticket enables you to fly from A to B but gives no guarantee of how long that journey may take. Congestion at the airport, technical problems with the aircraft and the speed and direction of the wind can all affect the journey time.

Your 10Mb internet connection will only work at that speed if the sites that you are connecting to are capable of transferring to you at that speed. There must also be enough capacity in the interconnecting infrastructure for that speed to be maintained. You are then dependent on what the other customers on your UBR card are doing. Being a contended service at a budget price there is every chance that other customers usage can affect your service particularly at peak times. Traffic shaping by the ISP can also result in you not getting the full speed.

Re: NTL October Phone Price Changes
 

This thread is wandering off the telephone topic and on to internet discussion, sorry to ask but I have a decision to make about who I use for my telephone provider in the near future, thank you. :)

Re: NTL October Phone Price Changes
 

Sorry this is a long post but please bear with it. :)

If it's a reconnection it's 3 months.

Once you are on their basic package £11 a month you can use a provider like www.1899.com for calls at 0ppm and 3p connection. Basically for 01 and 02 numbers that 3p per call no matter how long you're on the call.

If you have Ntl BB and want to keep it you can just ditch the Ntl line and get Vonage (or another VOIP line) for about £7.99 a month including all calls to 01 and 02 at all times and for as long as you like.

Personally I love my Vonage line but if I didn't have it I'd go for BT with the addition of 1899. BTW with 1899 you can start using it the day BT reactivate your line. :)

---------------------------------------------------------------

To summarise, the call charges, for 01/02 calls:

BT/1899 combo
Line Rental - £11 a month
Call per min (not weekends) - 0ppm
Call per min (weekends) - 0ppm
Call connection - 3ppc

Ntl (Talk Weekends)
Line Rental - £11 a month
Call per min (weekends) - 0ppm**
Call per min (not weekends) - 3ppm
Call connection - 6ppc

Ntl (Talk Unlimited 24)
Line Rental - £25 a month*
Call per min (weekends) - 0ppm**
Call per min (not weekends) - 0ppm**
Call connection - 0ppc

Vonage (if you already have Ntl BB)
Line Rental - £7.99 a month*
Call per min (weekends) - 0ppm
Call per min (not weekends) - 0ppm
Call connection - 0ppc

These prices are for 01 and 02 calls.

-------------------------------

For mobiles the difference is also strking!

BT/1899 combo
Call per min (not weekends) - 10ppm
Call per min evenings - 10ppm
Call per min (weekends) - 3ppm
Call connection - 3ppc

Ntl (Talk Weekends)
Call per min (not weekends) - 19ppm
Call per min evenings - 11ppm
Call per min (weekends) - 6ppm
Call connection - 6ppc

[I]Ntl (Talk Unlimited 24)***
Call per min (not weekends) - 11.73ppm
Call per min evenings - 8ppm
Call per min (weekends) - 3.6ppm
Call connection - 6ppc

Vonage (if you already have Ntl BB)
Call per min (not weekends) - 15ppm
Call per min evenings - 10ppm
Call per min (weekends) - 5ppm
Call connection - 0ppc

---------------------------------------------------------------

Lets look at someone who spends £25 on 01 and 02 calls a month (to make it fair to the NTL TU24 tariff) and then £25 a month on mobile calls.

What do they get for their £25 on 01/02 calls(or their £7.99 on Vonage, as you'll see you just can't spend any more than that on 01 and 02 calls)?

The assumptions I've made here are that the 01/02 calls were made for 1/2 an hour so as to be fair to the Ntl TW tarrif. I have also included the call connection fees. In addition I've rounded to the nearest whole unit as you can't really make half a call.

BT/1899 combo
£11 Spent on line rental.
£14 Spent on 466 calls of 1/2 an hour (but there is no redial clause after 60min) at any time of the week.
----
£25

Ntl (Talk Weekends)
£11 Spent on line rental.
£14 Spent on 15 calls of 1/2 an hour during the week
£00 Spent on unlimited calls of less than 60 min at the weekend.
----
£25

[I]Ntl (Talk Unlimited 24)***
£25 Spent on line rental.
£00 Spent on unlimited calls of less than 60 min at any time.
----
£25

Vonage (if you already have Ntl BB)
£7.99 Spent on line rental.
£00 Spent on unlimited calls of any length, at any time.
£17.07 saved by the customeras they were unable to spend it on 01/02 calls.
----
£25

So to summarise. If we compare the packages in two pairs, Bt and 1899 combo compared to NTL TW. We can see that you really do need to make a LOT of calls at weekends to make the tariff attractive over the BT/1899 package. Were talking more than 451 calls only at weekends, that's more than 50 a day every weekend day. If you make any more than 15 weekday calls over the month then this package gets worse value.

If we then look a the two unlimited packages, Vonage and Ntl TU24 we see an even bigger disparity. Yes both offer an unlimited number of calls to landlines but you MUST redial after 60 min with Ntl or you are charged 3ppm (+6ppc) for every minute over the 60. This is not the case with Vonage, in-fact it is only the Ntl packages that make you to this, 1899 is also unlimited time wise.
The most striking thing about these two packages are the cost though. With vonage you only pay £7.99 a month, there is no additional way to spend the rest of the £25 on calls so the customer is instantly £17.01 better off with Vonage when it comes to landline calls.

Infact Vonage beats all the other packages even though it is the cheapest. One thing to note over this is the fact that there will be costs (approx £22.30) in setting up Vonage but to be fair they would be more than saved over the first two months. In addition Vonage have been known to drop the activation fee of 9.99+VAT if you buy over the phone.
----------------------------

Lets now talk about mobiles - can Ntl claw something back here on £25 a months worth of mobile calls?

The assumption I've made here are firstly that there is no connection fee. There is (I've listed them below) but to be honest they make the calculations too difficult without writing a spreadsheet! In addition I've rounded to the nearest whole unit as you can't really make half a call.

For this section I have taken it as a given that the £25 was spent equally over the 3 time bands - daytime, evening, and weekend.

Firstly the call charges are above and I have used them to work out the number of minutes you'd get for your £8.33 in each time band.

BT/1899 combo
Number of minutes Daytime for £8.33 - 83
Number of minutes Evening for £8.33 - 83
Number of minutes Weekends for £8.33 - 278
Total minutes 444

Ntl (Talk Weekends)
Number of minutes Daytime for £8.33 - 44
Number of minutes Evening for £8.33 - 76
Number of minutes Weekends for £8.33 - 139
Total minutes 359

Ntl (Talk Unlimited 24)***
Number of minutes Daytime for £8.33 - 71
Number of minutes Evening for £8.33 - 104
Number of minutes Weekends for £8.33 - 231
Total minutes 406

Vonage (if you already have Ntl BB)
Number of minutes Daytime for £8.33 - 55
Number of minutes Evening for £8.33 - 83
Number of minutes Weekends for £8.33 - 167
Total minutes 305

So in conclusion if you spend £25 a month on mobile calls it looks Ntl TW is costing you too much. It looses out on all the time periods.
Vonage is a little better but not as good as Ntl TU24 or BT/1899

Out of the two left it all depends on whether you spend more time on the phone calling mobiles in the evenings or at weekends/daytime. If you call in the evenings then you are better off with the TU24 for mobiles or if weekends or day times are your calling time for mobiles then BT/1899 is the answer.

One thing to point out here though is you've saved £17.01 with Vonage on your land line calls that you could use towards mobile calls. This would, if split equally again between the three time periods give you another 208 minutes bringing it up to 513 over all. If you make over 406 minutes of calls or more then Vonage is again the winner

If you're wanting to keep the £17.01 as a saving then that's fine and in that case you will get less mobile calls for less money.

One other thing to note with the mobile calls. I've left our the call connection cost so the more calls you make with your minutes the less minutes you get. With BT/1899 the call connection fee is 3ppc, Ntl it's 6ppc and free with Vonage.

Overall Vonage comes out tops on land line calls with BT/1899 and TU24 in joint second depending on the number of calls you make. 466 lineline calls a month or less then BT/1899 is the way to go, the less calls you make the more you save.

Mobiles, well if you make lots and want to use your £17.01 saving then Vonage is also the way to go you get the most minutes for the total £50.

If you don't make as many then again BT/1899 and TU24 come in joint second depending on when you make the calls.

Overall TW is not worth taking over Vonage or BT/1899 for land line and is the worst package for mobiles. My advice would be dump it for one of the two above.

Oh and one last think, these figures all change if you haven't got a cable BB connection to plug your VOIP device into as with ADSL you still have to pay BT the £11 a month for the line so 1899 comes out the clear winner over everyone. :disturbd:

I hope this now shows those of you that think Ntl's phone offerings are good that they really don't stack up. That's jsut on these figures, we're not even getting into caller ID, voicemail emails or free diverting when your phoneline is down. :)


*Bold denotes the prices of identical packages for call costs but not price.
** You have to redial after 60 min or you are charged 3ppm.
***Mean average prices over all networks - prices vary depending on what network you call.

---------- Post added at 18:32 ---------- Previous post was at 18:30 ----------

Then the breakdown above should convince you that you get less "inclusive" minutes with Ntl than others. :)

Re: NTL October Phone Price Changes
 

Thank you Shaun, that is brilliant, it will take me some time to digest, but loads of good information :)

Re: NTL October Phone Price Changes
 

You'll still keep your talk unlimited local if you have it on there - but keeping it on there does mean that any national calls evenings and weekends will now go up to the 3p.

Re: NTL October Phone Price Changes
 

Thats ok, I don't phone national numbers very often so I'm not willing to cough up for a more expensive plan.

Re: NTL October Phone Price Changes
 

andTalk Unlimited
£16.50 per month
Unlimited UK National and local calls every evening and weekend.

Includes your line rental
Calls to mobiles from 2p a minute
Daytime national calls just 3p a minute
FREE International Call Plan worth £2 a month, saving up to 75% compared to BT Together* to 30 top destinations.


If I am reading this correctly then national calls are free at weekends and evenings ?

Am I right ?

Re: NTL October Phone Price Changes
 

Pretty much - although the Talk Unlimited doesn't include the international call plan any more - you have to shell out a further £1.50 for that.

Re: NTL October Phone Price Changes
 

Do I have to accept these new charges? I`m not happy with them so can I cancel the Phone and TV?

Where do I stand? I`ve had Phone for nearly two years but took out a Tv Package about 8 months ago?

Cheers

Re: NTL October Phone Price Changes
 

You can cancel any service that a company increases the prices on within 30 days of the increase. In this instance you cant cancel the TV as the last increase was more than 30 days ago. The phone, yes you can from the date of the new prices. :)

---------- Post added at 01:07 ---------- Previous post was at 01:04 ----------

I'm not seeing calls to mobiles from 2ppm for any package on the telco tarrif unless you pay an additional £2 a month. :erm:

Re: NTL October Phone Price Changes
 

[quote=Shaun;34142463]You can cancel any service that a company increases the prices on within 30 days of the increase. In this instance you cant cancel the TV as the last increase was more than 30 days ago. The phone, yes you can from the date of the new prices. :)

But wont I still be paying line rental with my TV package?

Re: NTL October Phone Price Changes
 

No I think Ntl now let you have the DTV without the phone. :)

Re: NTL October Phone Price Changes
 

Nope - your only in an initial 12 month contract with the services you took out at the point of opening your account. In other words, unless you were advised that you would have a new contract for your dtv service then you can cancel add services with 30 days notice.

What I would do though, rather than ring up and ask to cancel is to see what customer services can sort out for you first - they should check your calls to advise you on the best package for you. If the best package for your needs comes to more than they're offering it to you for, then speak to retentions.

Re: NTL October Phone Price Changes
 

and referring to the previous excellent post by Saun - is it not the case that if you hardly make any calls on your landline (most people use their cellphones for phone calls now) then the deal with NTL is :-

1. free phone line

2. calls at 3p per min

therefor if I only make 60 mins calls permonth its just cost me £1.80 which is cheaper than all the others and cheaper than Vonage at £7.99 permonth

or have I got it wrong ?

RJ

Re: NTL October Phone Price Changes
 

I'm sorry but I am not too bright, I thought that I have to pay £11.00 for my phone line, how do I get a free phone line :angel:

Re: NTL October Phone Price Changes
 

if you subscribe to a TV package then you dont pay line rental, its part of the tv price which is the same if you have a phone line or not

Re: NTL October Phone Price Changes
 

BT'S similar plan is £14.95 per month incl rental, you also get 100 text messages from your home phone thrown in.
The international call plan is £1 per month if you take option 3:

With inclusive UK†calls up to an hour, you can now use your phone whenever you like:

• No charge for daytime, evening and weekend calls anywhere in the UKâ€Â - for up to an hour per call
• Monthly plan cost: £9.95* (was £14.50) plus monthly line rental: £11.00*.
• 25% off call rates to UK mobiles with CallMobile
• Get up to 200 inclusive texts every month from your home phone with BT Together Option

With the international plan it is £1 per month plus 3p per minute anytime.

Re: NTL October Phone Price Changes
 

Ok, was on the phone to them earlier, basically my contract for Tv is up 20th January, I explained to the CS lady I was happy with TV and BB but Phone didn`t want, said I wanted to cancel my TV and Phone as of now and got put through to dept cancelations.

Spoke to a chap called "Gary" who was very informative, basically i`ve got the Phone free for a year (£11 credit on my bill), he was also discussing about Tv drive which i`ve been looking at and said they had brought the launch date forward and I explained to him that I was very interested with it so NTL really haven`t lost any money from me as a customer because I will be having TV drive and 2 extra box`s at £5 each box (apparently TV drive in Glasgow 14th November and rolled out a month later elsewhere).

So not a bad result for either NTL or myself and to top it all a friendly guy who knew his stuff:tu:

Re: NTL October Phone Price Changes
 

http://www.home.ntl.com/icat/familypack shows the price of the DTV Family Pack as £19.50 pm which is exclusive of £11.00 telephone line rental which must be purchased with your TV package. This does not suggest that the line rental is free.

Trying to make out that you get free line rental is a long running con by some at NTL. The truth is that if you want the top package of Family Pack together with Sky Sports and Sky Movies it will cost £55.00 pm with NTL but only £54.50 pm with Sky and BT Option 1 line rental.

Re: NTL October Phone Price Changes
 

what i meant to say was the tv package is the same price if you take the phone line or not, but if you do then you dont pay line rental on top of the package

Re: NTL October Phone Price Changes
 

Nice 50p a month saving there :LOL:

Re: NTL October Phone Price Changes
 

But as tesco's would say, " Every little helps ! " :D

Re: NTL October Phone Price Changes
 

Or even £54.50 pm with Sky and NTL line rental!

Re: NTL October Phone Price Changes
 

No, you can now have the TV without the line rental and take your phone business elsewhere.

If you spend £11 on your phone line and £1.60 on calls then you're still paying over the odds with Ntl. What package are you on?

---------- Post added at 16:01 ---------- Previous post was at 15:56 ----------

Option one is 20.97 ( including line rental) but is still trounced by Vonage and unless you make more than 332 landline calls a month (of any length at any time) is beaten by just having BT option 1 and dialing via 1899. you need to ask yourself before signing up to these packages, am I getting something I'll use over the other packages avalabe to you. :)

---------- Post added at 16:06 ---------- Previous post was at 16:01 ----------

No matter what stage of the contract the custoemr is in when prices or T+C are changed for that specific product they can cancel it if they don't like them. Is that what you're saying? I'm a little confused. :shrug:


Do retentions have offers available to beat Vonage or BT/1899?

Can they really reduce TU24 to 7.99 a month*? If they can then CF should be campaigning for all the members to know as that would be a ball busting offer from NTl :) Beating BT at their own game (t he same package from them as above is ~£20

*we'll over look the connection fee and the redial after 60 min issues for now, but personally I'd want them waving too to keep me as a customer :erm:

---------- Post added at 16:11 ---------- Previous post was at 16:06 ----------

Can you point me in the right direction for the reduced mobile calls too Ople so I can add these in to my figures?

Good for you mate. But don't be fooled, you're probably still being ripped off on call charges. What package has he put you on? Talk weekends? if so what's your calling pattern like? You may still be able to save more money. :D

Re: NTL October Phone Price Changes
 

simple answer, NO you dont and no extra cost to you other than a registered post 30 day notice (or email as thats a valid notice in the T&C even though some of them seem to think its not in some departments).

its right there in the T&C
http://www.home.ntl.com/page/termsresidential

"20. Cancellation Rights
You may cancel the Services without penalty in the following circumstances:-

if we increase our Charges you may cancel those Services in respect of which the Charges have increased by giving us one month's notice in writing within 30 days of the earlier of:
(a) such price increase being notified to you under Condition 6.2; or
(b) the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If you cancel Services under this Condition, the increased Charges relating to those Services will not apply to you; "
"
30. Notices
Notices given under this Agreement should be delivered by hand or by prepaid first class post or electronic mail either:

to us: at the address on this Agreement or on the last invoice or to an alternative address notified to you;
to you: at the address in this Agreement or to an alternative address notified to us. Alternatively, if you take the Television Service or Internet Services we may deliver notices to you by sending them via the ntl Network so that they are displayed on your television or computer screen. "


http://www.cableforum.co.uk/board/sh...1&postcount=19

---------- Post added at 18:06 ---------- Previous post was at 17:48 ----------

not correct.
in this case conditions 19.4 or 20.1 apply,
, so 3.2 'or any of the Services' also applys.

""3. Duration
3.1 Our Services are subject to a minimum Initial Term starting on the date we activate the Services. You can only terminate this Agreement during the Initial Term if conditions 19.4 or 20.1 apply, otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the Initial Term. During the Initial Term, you may downgrade all or any of your Services to the entry level or starter package for the relevant Services by giving us one month's written notice. We may charge you a reasonable fee for a Service downgrade.
3.2 After the minimum period, either you or we may terminate this Agreement and/or any of the Services covered by this Agreement on one month's written notice."

Re: NTL October Phone Price Changes
 

After the minimum period

And by minimum period they mean your 12 month contract. :)

And 20.1 (or 20 (i) as it should be) states:

So you can only cancel the ones they have increased I'm afraid :)

Re: NTL October Phone Price Changes
 

I think the most important fact is that if you are with BT there are a lot of ISP's and deals to be had, but if you are with NTL then you are not able to take advantage of them. No pun intended :)

Re: NTL October Phone Price Changes
 

Sorry shaun, if NTL increase their charges you can cancel within the first 12 months any service they have increased the charge on, regardless of whether the last increase was more than 30 days ago.;)

Re: NTL October Phone Price Changes
 

No, you cant. Once the 30 days are up you've in effect agreed to accept the charges I'm afraid.

Believe me if you could I'd be shouting it from the roof tops like I am about how poor value the unlimited talk plans from Ntl are but it's just not the case. :)

Re: NTL October Phone Price Changes
 

I know that once they introduce a price increase the customer has the right to end the agreement within 30 days whether or not the initial 12 months has been served, correct shaun? ;)
I think there are crossed wires somewhere :)

Re: NTL October Phone Price Changes
 

Yes, but only for the product taht had the price increase. Phone prices are going up so you can cancel. BB prices aren't changing so you'd have to keep it untill they do. :)

More than likely on here - that's what makes it so much fun mate :p: :D