|
STB changing channels on its own
Three times this week the dammed piece of rubbish commonly known as the Pace STB which ntl palms off as a working wonderous peace of technology has changed channel on its own and on all three occasions I was trying to record the athletics. I duely telephoned to say there weas a problem but ntl threatened to charge me for the fault saying it was my VCR which was to blame. I then told them that if they did I would immediately cancel. They then said they would check and call me back but this is ntl and got no call back.
This happened again today at 4.13pm, to be precise. The box changed fronm BBc1 to the Front Row preview channel completely at random (chanign to the FR channel has happened on all occasions except for Wednesday when it changed to Paramount 2). What should I do becuase ntl seems to think that it is either my VCR which is causing it to change channel or the low energy lightblub which apparently changes frwquency as it warms up but the STB changed channel at times when the light was switched off. I am paying £1.50 oper day or £45.50 per week and obviously this isn;t going to happen but ntl seems unwilling to assist me with the problem which is of their making. Any help/thoughts appreciated. |
Re: STB changing channels on its own
Have you checked the batteries in the remote control to see if it might be that? Drained or nearly dead batteries can play havoc sometimes.
|
Re: STB changing channels on its own
What he said^^^^ i found that out some time ago, freaky :Yikes:
|
Re: STB changing channels on its own
Not thought of that. Have not changed the batteries since the ntl was installed 18 months ago.
|
Re: STB changing channels on its own
Quote:
18 months? Good going that :) |
Re: STB changing channels on its own
dont sound like the remote
the remote will do silly things but only when you press a button i think faulty stb or cloned stb :shrug: |
Re: STB changing channels on its own
Quote:
Meanwhile, if you want to record something, I suggest setting a reminder so it'll change to the correct channel just before your recording starts. |
Re: STB changing channels on its own
Thank you for that info spiderplant. I assume other people's STB's also change channels at random?
Yes, the reminder thing would seem sensible but when I have tried to sue it in the past all I taped was a blank screen or the screen went blank shortly after the programme started. Thankfully, I have a DTT box from the days of On Digital and that box works just fine and I will use that from now on as clearly the ntl boxes can't be trusted and I resent paying £1.50 per DAY for a box which doesn't work properly. |
Re: STB changing channels on its own
Have spoken to a very helpful faults technician this morning who said that the signal strength isn't right which is why it keeps changing to the Front Row channel. An engineer will be dispatched on Wednesday.
|
Re: STB changing channels on its own
Quote:
|
Re: STB changing channels on its own
I changed the batteries overnight and it still changed channel on its own.
|
Re: STB changing channels on its own
Quote:
tbh ive had problem with the remote when the batteries are almost flat pressing channel up and getting mute etc but only when ive pressed a button mark goes to :dig: and climb in |
Re: STB changing channels on its own
I haven't experienced it myself, but I have seen reports of NTL remotes doing all sorts of random stuff (including change channels) when the batteries are dying.
@Rillington: If you have changed the batteries and it is still happening, I suggest you phone NTL for a replacement remote. |
Re: STB changing channels on its own
My STB changes channel to front row on it's own as well - It did it on Saturday during a recording of the BTCC :(
It also constantly fires up the interactive stuff on it's own which is a right PITA. The remote is in a cupboard as I have a TiVo. I know it's not the TiVo as I've covered up the display/remote receiver on the Pace and it still does it! Channels are going blank as well more often these days. A reboot restores things to normal for a time, but it really is starting to annoy me. Seriously considering upgrading to a Samsung in the hope of getting rid of these problems (as well as getting the 2 Meg BB I'm paying for) but don't want to be left with more problems :( Cheers |
Re: STB changing channels on its own
same things happening to me...a few times lately, and the remote was the other side of the room and sudenly front row is on...pain in the ass, and as said previous, more and more now when changing channels, numerous don't appear(black screen), TV Guide, not working(i was told 18 months ago that there was an issue and that they were looking at it).....then to cap itoff today, come home from work turn pc on..nothing...half of the lights on the modem not working - ring service status - nothing....rebooted STB...nothing, rebooted an hour later....nothing eventuall, 3hrs later i reboot and it comes back on eventually, after flashing light on STB/Modem randomly flashing for about 3 mins....getting seriously ****ed off with NTL, and am considering more and more now to change to sky/another BB/BT, to get away from this very poor service :(
|
Re: STB changing channels on its own
If the remote has dying batteries it can cause this, if the remote is damaged it can cause this, remove the batterys from the remote control if with new batterys it still happens and see if it carries on.
Other causes: DECT Cordless Phone base stations too close to STB Energy Saving Light Bulbs Plasma screen TV's can cause this, try seating the STB further back in the stand. |
Re: STB changing channels on its own
My STB keeps changin channels to the front row channel (channel 7) Has been doing this since the "updates to front row" last sunday. Did it 3 times on that day!
Remote control baterries are new! So its not that! |
Re: STB changing channels on its own
:shrug: Everyone seems to be ignoring post #7
|
Re: STB changing channels on its own
Quote:
http://www.cableforum.co.uk/board/sh...18&postcount=7:) __________________ or this http://www.cableforum.co.uk/board/sh...81&postcount=9:) |
Re: STB changing channels on its own
The one from Spiderplant - I'd be more inclined to listen to him than CS.
|
Re: STB changing channels on its own
Quote:
:rofl: |
Re: STB changing channels on its own
Quote:
|
Re: STB changing channels on its own
Maybe that is the caee but the faults person told me that the problem was due to signal strength and that a technician would come and visit tomorrow.
I will also ask for a new remote to be on the safe side. |
Re: STB changing channels on its own
Quote:
What I don't understand is why CSRs are not briefed on these known issues, so they can advise customers accurately rather than just making something up. |
Re: STB changing channels on its own
I've bitten the bullet and ordered the upgrade via a new Samsung STB. Hope it doesn't suffer with similar issues.
|
Re: STB changing channels on its own
Quote:
|
Re: STB changing channels on its own
You may find this hard to believe BUT low energy lightbulbs and plasma screens WILL affect the PACE STB, it will cause it to go to either channel or to the interactive page all on its own accord.
|
Re: STB changing channels on its own
As Spiderplant man has pointed out it is a software problem.But as 9083 has said low energy lightbulbs do affect the stbs .we had a case in a old peoples home where the council changed al the bulbs in the flats for energy saving ones.We then had loads of faults of stbs changing channels on there own at night when the lights were on
|
Re: STB changing channels on its own
Quote:
If so when will it be fixed? |
Re: STB changing channels on its own
So you are getting this while changing channel, rather than it doing it when left alone (usually overnight)? And it isn't going to channel 7? Then I suspect that's something else, but I don't know what. When did it start happening? Whereabouts are you?
|
Re: STB changing channels on its own
Mine, with one exception, has gone to channel 7. It started happening just under a fortnight ago. And, with one exception, it has happened overnight.
Another engineer is coming out on Monday teatime. Interesting that it is happening for you, geek, with a Samgsung box though. |
Re: STB changing channels on its own
Out of curiousity, do you usually tune to a particular channel before you go to bed?
IIRC, the software is set to switch to channel 7 if it loses the feed for the channel it's on -- as would probably happen if a channel closed down for the night. |
Re: STB changing channels on its own
tell ya what is strange, when i try to change channel using the STB and not the remote, they don't follow the order of my fabourites, but if i use the remote it does...
and mine is PACE box |
Re: STB changing channels on its own
If you're on the Bromley platform, and your STB has started changing from it's current channel to channel 7 after about 7th August, then this is almost certainly the software issue that spiderplant referred to. We are aware of it and are creating a fix. Please bear with us a little longer.
If your box has been doing it for longer than that, then it's for other reasons. Channel 7 is the default channel, if as said above channels close down etc. Sam |
Re: STB changing channels on its own
Yes, it was around 7 August that the box started changing mostly to Front Row preview channel. It has happened every night for the last four nights on top of the half dozen other times in the last fortnight. On all but two occasdions it went to Front Row preview. The other times were to Paramount Comedy 2 and whatever comes after 145. The box is left on whatever channel I had just been watching and that obviously varies.
If it is a software issue then how much longer is it going on for becuase I resent payign £45.50 per month for asomething which, apart from all the other gripes I have over missing channels etc, doesn't actually work. The trouble right now is this. What do I do when I wish to record a programme? This box keeps changing channels on its own, regardless of the reason, so how can I guarantee that the box will record the channel it has been left on becuase, unlike my Freeview box, ntl has chosen not to provide a function whereby you can tell the box to change to a specific channel at specific times. |
Re: STB changing channels on its own
Even hoping your box will stay on the same channel doesn't guarantee anything. I have a TiVo so it does switch to the channel I want to record something on but a lot of the time the channel will change mind program. Bloody pain in the arse. Thank E4 for Second Chance Sunday is all I can say. Cheers for this software "upgrade" NTL!
|
Re: STB changing channels on its own
Chris is this on a Pace box or Samsung? I'm a TiVo owner as well, and am getting a Samsung installed in a couple of weeks.
|
Re: STB changing channels on its own
This is on a Samsung box. I had wondered if it was my TiVo doing something funny, but it happened on our Pace box downstairs the other day.
It's like Sam B said... been happening since 7th August (roughly), so it's that software bug. I assume it's the same software on both the Samsung and Pace boxes. |
Re: STB changing channels on its own
Well if it keeps happening to me if I am given a Sansung box then it has to be. Not terribly impressive whern you are paying £1.50 per DAY!
|
Re: STB changing channels on its own
:O
It's only happened to me a couple of times. Not sure if it's happened over-night or not as TiVo records suggestions while I'm in the land of nod. |
Re: STB changing channels on its own
The box I have has now gone to Front Row on the last five nights - not checked today however. This has been happening for almost three weeks now.
Was reading through another thread devoted to this very same subject and the person who started it was also based in Leeds. I have to say I am getting sick and tired of this and if it continues I WILL get rid of ntl as I'm not prepared to pay £45.50 for a STB which doesn't work and randomly changes channels on its own. |
Re: STB changing channels on its own
Mine started doing it last night as well and I am in Leeds too
|
Re: STB changing channels on its own
OK it's just done it on me now while watching ITV. Tried switching back to 3 to be told I'm not sunscribed to the channel!
|
Re: STB changing channels on its own
....And it's just done it again :(
__________________ And again - f***. Getting annoyed now as I'm trying to record Lost. Going to do it through the aerial I think. |
Re: STB changing channels on its own
It would be really helpful if you could all post the following in this thread when you report this:
- Your Box Make and type if you know it. - Time that it happened, and what channel you were on at the time. - How often it's happened to you recently. - Where you live, or just Bromley or Langley if you know it. Basically as much detail as you can. I know that this is being looked at by a lot of people right now, but this will help them when they're looking at it. I don't know how they're getting on looking at this either. I'll try and find out tomorrow. Thanks Sam |
Re: STB changing channels on its own
Mine's doing it as well :(
Pace 2000, it was on Channel 4 and kept changing to 7 the ntl thingy, did it several times between 10pm and 11pm, only happened since I changed packages. Southampton, Bromley platform. So here's some questions. Why is a poster above getting an engineer out if this is a known national issue? No wonder the company has money problems wasting it like this no-one ever talks to each other. Why wasn't the software tested properly? Would have thought a fairly impressive bug like forgetting which channel it's on would have been noticeable? At some point perhaps the CoCo side and Cabletel sides of the company might actually merge properly and DTV, telco and internet actually communicate, perish the thought. |
Re: STB changing channels on its own
Got a pace box and I'm in the Portsmouth area and for the last two nights I've had this extremely irritating problem.Only in the evening,not during the day..during the day the time is out by an hour or so on the next/now box.
|
Re: STB changing channels on its own
The ntl engineer was supposed to turn up today but chose not to. They have been coming out because the faults dept seems to have no idea bout this situation. I tell of many issuesd which ahev been discussed but they seem totally ignorant as to this issue and they say they will get the fault sorted by continuing to keep visiting me (or not visiting me) which is clearly starting to seriously mess me about.
Right now, I have the following: Box: Pace, don't know how to find out the model number Times: usually overnight but occasionally at random during the day. It usually goes to Front Row channel 7 but on occasion to other channels. Has been left on different channels - BBC1, CNBC, E4, sometimes switched on sometimes switched off. How often: At least a dozen times since 7 August Where I live: Leeds (ex CWC - Bromley I think) Any information appreciated Sam. |
Re: STB changing channels on its own
Well I had the same problems again tonight, also in the Leeds area. Wasn't as bad as yesterday, only turned itself over once or twice. I have an engineer coming out between 12.00 and 4.00 tomorrow. If this is a known problem would I be best cancelling the engineer in the morning rather than wasting their time?
|
Re: STB changing channels on its own
Well I have had MY time wasted this last week twice and the engineer today just didn't bother to turn up. I said after I had waited four hours that I was not prepared to sit around another four hours on the off chance.
Can't comment if it has changed channel on its own today. It didn't last night but earlier when changing channel it went to a random channel and the box then froze. I think people are really getting peeved off with this now. I sure am. |
Re: STB changing channels on its own
What's likely to happen if I don't cancel the engineer? Are we just talking about a quick box swap here? So far everytime an engineer has come out to our house I have been given a new box and told that will do it. If that's what I am likely to be facing tomorrow then I may as well cancel them just to save my time as well as theirs.
|
Re: STB changing channels on its own
If we have issues with software at work at it's been changed, we have to back out the latest changes. If this problem has been caused by some software changes, why can't the latest software drop be backed out?
|
Re: STB changing channels on its own
I'm in Stockport, ex CWC, Bromley I think with a Pace 1000 box that's years old (still has Cable and Wireless on the front).
Noticed the channel 7 thing happening over night for the last few weeks but not really thought anything of it. Suddenly at about 9:30pm yesterday the box went balistic, changing channel on it's own (sometimes to front row, sometimes to other random channels), freezing, sticking with the now and next box on screen and just generally acting as if the remote either had a fault, duff batteries or a key stuck down. Not sure what channel I was on at the time. Something similar happened but to a lesser extent one night last week so I changed the batteries even though they were only a few months old. That seemed to sort it. Last night I took the batteries out of the remote and the box continued to do it, particularly if you used the front panel buttons to do something. Rebooted it several times and it kept on doing it. This morning it appeared to be fine. Not sure if this is connected but the time has also been out in the now and next box everyday this week and a reboot doesn't seem to fix it, on Sunday it was hours out and refused to sort itself out. I'm going to log it with customer services as I have had problems in the past with signal strength (I am the first house on the street so I have an attenuator or the box refuses to pick up certain channels). |
Re: STB changing channels on its own
Update:
There is a message on the faults line saying they know about the channel 7 thing and that they are working on it. I spoke to one of the (very helpful and cheerful) ladies who also said that plasma screen tv's, low energy lightbulbs and fish tank pumps can also make channels change on there own. As I have none of those, an engineer is coming on Saturday afternoon.... |
Re: STB changing channels on its own
The enigeer who visited me today said it was definately a fault with the box and has changed the box. Third box in 10 days!
|
Re: STB changing channels on its own
I've just found a bit more information.
This problem has been worse over the last couple of days, caused by another change that has now been backed out. So, this problem does still exist, but shouldn't be nearly as prevalent as it has been. I would still appreciate your posting when it happens. It's just on Bromley, so your location, channel you were on and time it happened are the most important. Please also be assured that there a lot of people working on this right now. I will keep you updated on this thread. Thanks Sam |
Re: STB changing channels on its own
Hi Sam,
I've got a Pace 2000 box on the Bromley platform. Every night for over a week now the box after 10pm for a couple of hours changes to channel 7 (front row) doesn't matter which channel I'm watching, last night it was channel 4 (Lost) not impressed. Faults just told me they were sorting it, so I don't know if there is any more info available (as to why this is happening) Regards, Phil |
Re: STB changing channels on its own
i'm in the NW area- Burnley and same here last night, and the remote nearly wnt through the TV, never mind poiting at it, and mines a PACE box....its annoying
|
Re: STB changing channels on its own
mine started doing it also, last view days on pace box, keeps going to CH7 (Front Row Movies) then to CH0 (Tv on Demand), yesterday it did it 3 times in about 10mins. Also now and next bar would freeze. Happened whilst watchin Lost on CH4 and CH804 (Discovery Health)
I'm Brighton way also if that helps |
Re: STB changing channels on its own
must be sometime in early hours it changes to channel 7 [front row preview?] why no idea and its juust the pace stb not the samsung that dont do it at all
ushally it is fine while watching tv till say 2am - 3am so muct be after that time maybe i'd say 6am would switch stb to standby after watching my last program of the night in morning wake up switch on tv ahh so i'm watching front row today eh or itv1 but channel says itv news channel ?[stb says i ment] weird is my final word here ? |
Re: STB changing channels on its own
I've got a an old C&W Pace box (Manchester area) and had the Ch7 problem a couple of times. Also had the Now / Next being out of date and long delays in the box responding to channel changes etc. I press Channel Down and nothing happens so I do it again and again and still nothing. Then half a min later it jumps down3 or 4 channels.
On top of all that I'm getting terrible lip-sync problems - seems to get worse after the TV has been on an hour or 2. Or is this a fault with my TV ???? AaaaHHHHHHH ! |
Re: STB changing channels on its own
Only happened once tonight, jumped to channel 7, I think it was during a break either during or just after QI on 32. Don't know if it is a connected problem or not but the now and next box is still showing what was on at 11pm this evening.
Leeds area, not sure what model the pace box is, sorry. |
Re: STB changing channels on its own
Happened to me last night, first time I have noticed it, but recently i havnt been watchin much evening TV.
It happened while i was watchin the 10pm BBC News, it just turned over to the Frontrow channel. Other problems I've had are that last Sunday i had the problem with the EPG showing information that was 2 or 3 hours behind. Also when i change channel sometimes it hangs for about 10-15 seconds before it actually changes over. I live in Bromley and I have a Samsung Box |
Re: STB changing channels on its own
Last night...again.....3rd time this week..
Samsung box... Winchester..old CW[Bromley].. From CH190/30...Always to CH7.. Between 11pm..7am.. Only "possible cause" in the flat is the remote..new batteries,remote kept in a drawer.. |
Re: STB changing channels on its own
Well, no channel 7 this morning but it did have a little moment last night where it picked some random channels again.
Stopped after about 30 seconds and wouldn't do it again no matter how hard I tried! |
Re: STB changing channels on its own
my box has been doing this since i moved house on the 18th aug also my 1mb internet is playing up big time connection is intermittent and was down to 85k today which takes the mick really phoning ntl tommorow coz they are closed now
__________________ just done speed test Fri, 26 Aug 2005 20:37:12 UTC 1st 128K took 23922 ms = 5479 Bytes/sec = approx 46 kbits/sec 2nd 128K took 26921 ms = 4869 Bytes/sec = approx 41 kbits/sec 3rd 128K took 17938 ms = 7307 Bytes/sec = approx 61 kbits/sec 4th 128K took 23500 ms = 5578 Bytes/sec = approx 46 kbits/sec |
Re: STB changing channels on its own
Hi gregorious, and :welcome:
It sounds like you might have a signal or STB problem, which is seperate to this known issue. You can still catch broadband technical support - they're open until midnight on 0845 650 0125 if you get your broadband service through your STB. :) |
Re: STB changing channels on its own
Our Pace Di 4000 also changes channel to channel 7.
This happens normally during daylight hours when our low energy bulbs are not on, the batteries in the remote are fresh. It can be quite annoying watching the cricket on 4 and then wham its channel 7! :Yikes: |
Re: STB changing channels on its own
I can not be bothered reading all this thread so I have had a very quick flick thru (sorry if this has been told already) there is a "software" bug out at the mo and ntl are working on it.....you will know if you have this fault if:
Your box changes to channel 7 or your remote takes time to change the channel/does not respond or your fav list has been messed up |
Re: STB changing channels on its own
Sorry i didnt see this thread earlier and i started a new post on the topic :disturbd:
nothing to add except i'm in the leeds area, pace 1000 box and i missed recording last nights football as the damn thing switched to channel 7 after 3 minutes :mad: |
Re: STB changing channels on its own
Well it's been going on for three weeks now and I bet none of us dudenly get a rebate.
That said, for me, no channel change since Monday. |
Re: STB changing channels on its own
i'm also getting the same problem here, the remote takes around 5 mins to respond which is annoying
Does anybody what is causing the problem? |
Re: STB changing channels on its own
Same here, also have anything upto 10 channels disappear then reappear again later
Normally Total Channels reads 296 which is correct When channels disappear, it can be anything from 286 to 294 channels total, instead of 296 BTW, I have Samsung 2100C STB on Bromley v3.1 (Gosport, Hampshire) |
Re: STB changing channels on its own
Quote:
Yep the same here also.Have the Samsung as well.And the remote doesn't always respond straight away. Even with new battewries. :( |
Re: STB changing channels on its own
Quote:
"You may sometimes notice that your set-top box does not respond when you press keys on the remote. This happens when your set-top box is busy updating its TV programme listings. Your remote control is not faulty. Wait a few moments, and then try again." |
Re: STB changing channels on its own
Quote:
It seems to have settled down the last two evenings thankfully.Has something been done about it I wonder? :erm: Hi there rdhw.Not seen you around lately. :tu: |
Re: STB changing channels on its own
Well, sent an e-mail to NTL, concerning the issues i was having on Friday and go a call today, and they are sending an engineer out on Tuesday...
The CS guy didn't seem to know much about it, as when he asked what the problem were i told him that it had changed channels 3 times on Saturday he just said "Oh, thats not good, i will arrange for an engineer... The best bit..."Will you be in "FIRST thing in the morning" Me -" what time do you call early???" Them- " Between 8 & 12" Me - "No, i am working" Them - " okay, between 1600 & 2000" Me -" sounds better" How can 12 noon be first thing in th emorning??? Will let you know what is said/done as so far today(touch wood), nothing has gone wrong |
Re: STB changing channels on its own
Sadly i don't think an engineer visit will make any difference to this...
From the number of people affected it sounds like a major problem- either a software issue or network problem, nothing that can be helped with an engineer visit unfortunately. However, I am prepared to be proved wrong... |
Re: STB changing channels on its own
Happed to me tonight for the first time, well the first time I have noticed. Out of the house all day so I programmed the TIVO to record Super Sunday on SS1 and the The Last Word straight after on the same channel. Super Sunday recorded fine but when I went to watch The Last Word just now, the recording lasts for 10 seconds before the NTL box changes to SS2!!!!! Now I know this was the NTL box because there was no TIVO channel banner on screen when the channel changed. Just the NTL guide which then refused to disappear. :(
__________________ Quote:
:LOL: Good old NTL |
Re: STB changing channels on its own
Well, had an engineer call round today, and he has changed the box, to a "BRAND NEW" samsung box(very posh), and at first he said that they were working on the issue(i haven't had any problems for 2 days(touch wood)), but he then checked the config and found a few issues, so he changed the box...i am now just waiting for mt subscribed channels to reappear - he said 10 mins, its now been 30....lol
|
Re: STB changing channels on its own
Quote:
|
Re: STB changing channels on its own
Went away for the weekend, but touch wood, it's not happened since I got back.
Getting the Pace swapped out for a Sammy box tomorrow though. |
Re: STB changing channels on its own
everything a-ok at the moment, does seem a lost faster with the samsung box...maybe...just maybe, they might keep my business for now
|
Re: STB changing channels on its own
I not convinced it's "fixed". Happened to me last night - I was actually watching and caught it rather than recording.
Samsung Box E4 18:29 changed channel up and down and then it was OK for the rest of the night (I assume). |
Re: STB changing channels on its own
My box seemed to go to Sky One at some point over the weekend. This would be the first time in almost a week. not checked it this morning.
Does anybody know when they are going to sort this out? |
Re: STB changing channels on its own
No, it;s still doing it. Channel 7 this morning.
What on earth is ntl's problem? Three and a half weeks and still they seem unable or unwilling to sort this out. Are they trying to loose customers or what becuase if this continues and I don't get to record something this coming Monday then ntl will be a goner from my flat, even if that means going back to freeview. I've had enough of this and so have many others. |
Re: STB changing channels on its own
Mine is still picking random channels although not as often. Last night it suddenly switched to a radio channel when I pressed up, then to the correct next channel, then to another radio channel.
Left it alone and about two minutes later just changed channel again to one of the shopping ones.... grrr. Changed to 7 again overnight which it hadn't done for a few days. Also seems to suddenly decide to display the now and next bar in the middle of stuff. Engineer due last Saturday, didn't turn up, £10 credit to bill. Booked for tomorrow now.... |
Re: STB changing channels on its own
same with me, Happened last night for the first time in a few days and second time in last 10 days.
|
Re: STB changing channels on its own
not had an issue since last saturday, and engineer changed box on Tuesday, otherwise no probs
|
Re: STB changing channels on its own
Mines started changing to Channel 7 overnight again. Its happened the last 2 or 3 nights
|
Re: STB changing channels on its own
Well, surprise, surprise, no engineer turned up on Saturday. He rang at 2pm, just as the footie started to tell me that my fault was a "known problem" and there was nothing he could do so there was no point in him coming. Hmmm.
He did say it was all to do with a new version of software they released and that needed a patch installing to fix it but that was about it. Best he could suggest was "keep ringing up to see if the message has gone off the faults line, then if you still get a problem they'll send someone out".... Box was slow changing channels tonight and last night changed to 7 again on it's own. Not done a random channel since last week though. It's now also started locking up when you change channel more often (twice a night over the weekend). It's about time someone at NTL officially put their hands up, said, yes we have a fault, yes this is what is causing it and this is it what we're doing to fix it, that way we would all know where we stand. |
Re: STB changing channels on its own
Anyone know if the fault has been " officially " fixed..?
After a week of no probs STB changed to CH7 again last night.. |
Re: STB changing channels on its own
Quote:
|
Re: STB changing channels on its own
This has been bugging me for the past two weeks. People state that it happens when no signal is found - bolx! It happens to us mid evenings mostly whilst watching either bbc or itv.
We just got a flyer through the post that we will be able to use our volume button on the remote and i'm wondering if this is the culprit? |
Re: STB changing channels on its own
mines started doing it again past couple of days?, was fine for about a week, now its started doing it again?
|
Re: STB changing channels on its own
Funnily enough - mine changed from channel 3 during the news to channel 7 - and required a STB reboot to get channel 3 back again.
|
Re: STB changing channels on its own
Called CS this evening to report sound problem on STB and got recorded message about the channel change problem and that it should be fixed by 11pm this evening ( 9th Sept )
After waiting got to speak to CS and asked if the resolution was to a local problem or a final fix for the issue that has been going on for some time. Was told it was for the ongoing problem and was scheduled to be fixed by 8pm. So we can just wait an see I guess. In Leeds ( ex CWC area ) with Pace 2000 box. Andy |
Re: STB changing channels on its own
It's probably some plot to make you watch more Movies on Demand....
|
Re: STB changing channels on its own
Welcome to the forum Andy :) I am in Leeds also and have the same problem
|
Re: STB changing channels on its own
I think it changed of it's own accord from Channel 3 to Channel 6 this evening.
On the other hand, I might have snoozed off and knocked the remote.. |
| All times are GMT. The time now is 08:39. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum