ntl picking up samsung stb
 

my neigbour was just about to bin her samsung stb
i told her that ntl would bill her for it
she said they have had 6 months to pick it up
i have now got it in my house to stop her binning it
i dont intend doing anything with it but how do we get it picked up
i dont want her to get into trouble :confused:

it is not faulty she just didnt want the service

Re: ntl picking up samsung stb
 

Has your neighbour cancelled their service?

Either way, ring CS and explain - they should be able to arrange a collection for you. :)

Re: ntl picking up samsung stb
 

she cancelled over 6 months ago and they said they would pick it up but it hasnt happened :)

Re: ntl picking up samsung stb
 

Could she not drop it off at the local office? Assuming the local office isn't miles away..

Re: ntl picking up samsung stb
 

if i knew where the local office was i would drop it of for her
within about 15 miles of course:)

Re: ntl picking up samsung stb
 

Get her to ring STB Collections on 0800 052 6178. They'll send someone to pick it up.

Re: ntl picking up samsung stb
 

bang on cheers :D

Re: ntl picking up samsung stb
 

bloody q-net or whatever they are called promised me they would pick it up and nothing i phoned again and the lady i spoke to was the same one

and she phoned them and she wasnt pleased either now awaiting a phone call:mad:

Re: ntl picking up samsung stb
 

After several phone calls and a few broken promises of picking the box up i am now getting rather miffed off.:mad:

any more ideas please :banghead:

Re: ntl picking up samsung stb
 

Put it in the attic and forget about it. (As long as they STILL haven't charged her that is)

Re: ntl picking up samsung stb
 

LOL why not just keep it instead of wasting time persuading them to take it back? or give it me im sure i could find a use for it!

Re: ntl picking up samsung stb
 

thats illegal mate sorry:erm:

Re: ntl picking up samsung stb
 

If you happen to be near the Baguley area of Manchester, you could drop it off to the team that deals with this kind of thing:

City House
Timpson Road
Baguley
Manchester
M23 9WX

(from http://www.home.ntl.com/page/equipmentreturns)

Re: ntl picking up samsung stb
 

i just may do that in a huge box wrapped in birthday paper with a card saying where its from :D

Re: ntl picking up samsung stb
 

Why should the customer have to return the equipment to NTL, surely it should be them coming to collect it straight away, not the customer having to ring and ring and ring to get them to collect it.

Re: ntl picking up samsung stb
 

I also have a nice new samsung stb that I'm trying to return, I've booked a collection several times and the device still clutters my house.

I reckon they only pick up the equipment if there are any engineer call outs in the area to be done.

Re: ntl picking up samsung stb
 

And NTL wonder how so much of their equiptment ends up on sale?

If they picked up the boxes they say they would, then there will be a lot less.

Missing/screwing up one collection, OK, fine, everyone makes mistakes, but several in a row? You shouldn't have to badger them to do something they require you to do legally. Sounds like someone needs to sort the department out. Seems outrageous.

Mark: Try using the responsetek thing, see if that helps.

Re: ntl picking up samsung stb
 

true do what i did and give them 3 weeks to pick it up at a reasonable time or i was binning it
suprise suprise they turned up after work in a day

Re: ntl picking up samsung stb
 

box finally picked up 20 mins ago :D

but only due to the help of a member of the team yesterday
nice one cheers:cleader:

Re: ntl picking up samsung stb
 

And they wonder why there are so many for sale on Ebay :(

Re: ntl picking up samsung stb
 

I believe it is down to the customer to get the stb back to ntl......according to the T & C's......ntl have a contractor picking them up and they get a job lot in that area, the contractor could have been to your house several times but missed you.

Re: ntl picking up samsung stb
 

dont think so i work from home and if i'm not in my wife is ;)

Re: ntl picking up samsung stb
 

Personally i would have phoned CS and said that i was going to bill them for storage of the Box,Its supprising how many companies still fall for that one.

Re: ntl picking up samsung stb
 

sorry mate but the box is rented of them and we are talking ntl
and i was just being nice for a nieghbour :D

Re: ntl picking up samsung stb
 

So why not just bin it?...

ntl not collecting the boxes is NOT the reason there are loads on ebay. Sellers of stbs on ebay are unscrupulous a-holes/thieves trying to make as quick buck out of buyers' lack of knowledge.

Re: ntl picking up samsung stb
 

It's *A* reason they're on eBay. NTL can't do much about STBs taken in burglaries and sold at car boot sales, but if they kept a very tight regime on collecting them, and had inventory systems in place that stopped unscrupulous employees stealing them, there would be a much, much smaller supply available.

Also, eBay should be made aware that while it's legal to trade cable boxes in the US, and it's legal to trade satellite boxes in the UK, the sale of UK cable boxes is illegal.

Re: ntl picking up samsung stb
 

Sorry, but its cluttering up the house, then what's easier? Just binning it, or setting an auction up? People sell them purely for money. not to declutter the house. :rolleyes:

Believe me, there are systems in place....

Err, ebay DO know it's illegal. The stbs are on their list of prohibited items but obviously they cannot police every auction 24 hours a day.

Re: ntl picking up samsung stb
 

Of course people sell them purely for money. My point was that if NTL did the job properly and picked up 100% of set-top boxes when people unsubscribed, there wouldn't be any to go on eBay (apart from a small number taken in break-ins, as I mentioned before).

You can blame people for being greedy and for not abiding to the T&Cs, but NTL have it within their power to stop the market in illegal boxes almost completely, and they aren't doing it.

Re: ntl picking up samsung stb
 

[QUOTE=orangebird]Sorry, but its cluttering up the house, then what's easier? Just binning it, or setting an auction up? People sell them purely for money. not to declutter the house. :rolleyes:



Believe me, there are systems in place....


And they are useless! I collected boxes for a year, customers would wait 2 months, not be informed we were coming, and then have 3 boxes to return when NTL thought they only had one.!:Yikes: Shower of S##t