I-Web hosting
 

ok so i took the plunge and got a hosting package with domain last nite got all the email's but can not log into PLESK control panel keeps saying incorrect login i emailed them with all the details domain name and all my user name.

got home from work 2day with a message asking for my domain name but i already put that in my orginal message and now waiting for a reply unless any1 here can help me out.

iain.

sorry if this is in wrong place

Re: I-Web hosting
 

hi iain

are you using the IP addy to try to get to your control panel - assuming you get to the login screen, have you tried the 'resend my password' option?

Re: I-Web hosting
 

I have an I-web website, service has been down since this afternoon.

Re: I-Web hosting
 

hi yeah iv been ing https://69.93.240.146:8443
wen i goto resend i get invorrect user but i am copying and pasting from the email i got

Re: I-Web hosting
 

aha

http://support.i-websolutions.co.uk/...ondetails&_i=1

Re: I-Web hosting
 

its just turned 24 hours lol oh well i'll wait thanks for ur help

Re: I-Web hosting
 

np, if you don't get any joy, then raise a support ticket, they are usually quite quick to reply :)
__________________

weird, I have sites on 3 of their servers & all mine were ok when I checked??

- and no-one has posted any problems in their forum??

Re: I-Web hosting
 

well all working now

Re: I-Web hosting
 

Hi Iain...I just created your account for you ;) :)

Unfortunetly we do operate a 24hour account creation policy on the Windows servers. Since our Windows web hosting panel, Plesk, is not integarted into our main webcontrol panel purchase system :(

I can confirm your account is up and running ;)...you should be ok now :)

Re: I-Web hosting
 

oh thanks caspar now how do i upload i cant sus it out lol

Re: I-Web hosting
 

oh....must be local to me.

Re: I-Web hosting
 

Get yourself a FTP client...there's plenty about ;)

Check out this thread, there's lots of rec :)


Within your welcome email your will have a hostname, username, and password ;)
__________________

Can you PM your name or domain and I will check your account out ;)

Re: I-Web hosting
 

You will have been given details of what username and passwords to use when uploading in the first emails you received.

Use an FTP program like FileZilla to upload your site to the "public_html" directory on your website's file system. That folder is basically the root level of the site.
Your index.html (or whatever index page you are using) should sit it there. You will see that there is already an index.php file there. This one is the default.

Re: I-Web hosting
 

...on the Linux servers public_html is....but the root directory of the website is httpdocs on the Windows servers ;) :)

Re: I-Web hosting
 

Ahhhhhh.....thank you.....I'll consider myself duely {slap}ped :D

Thanks for that, guess I should leave this stuff to the professionals :D

Re: I-Web hosting
 

this is the ONLY email i got and i cant see anything for ftp unless im blind lol


Your new site is now being setup.

If you are have signed up for Linux hosting (cPanel), please follow down to the cPanel section.

If you are have signed up for Windows hosting (Plesk), please follow down to the Plesk section.

------------------------------------------------------
YOUR MEMBERS CENTER INFORMATION
------------------------------------------------------
Use your members center if you need to create a support ticket, wish to add another hosting package to your account, stop a hosting package or anything account related.

Members Area Login : https://clients.i-websolutions.co.uk/clogin.php
Members Area Username : *****
Members Area Password : *******


------------------------------------------------------
YOUR NEW CPANEL ACCOUNT INFORMATION
------------------------------------------------------

Domain: iain*****

Temporary Web Path: http://lion.i-webserver.co.uk
(until your domain name resolves, use this link to access your site)

IP: -

Username: ******

Password: ******* (please note password is CaSe SeNsItIvE)

SMTP/POP3 mail server: mail.******
* email will not work until your domain resolved to our servers.

CPanel Login:
Using CPanel, you can completely administer your new web hosting account! Login and check it out.

https://******

Username: *****
Password: 46**** (please note password is CaSe SeNsItIvE)

If this account will use a transferred domain name, please update the DNS at your registrar to use the following servers:

ns3.i-webserver.co.uk 69.93.240.146
ns4.i-webserver.co.uk 69.93.240.219


------------------------------------------------------
YOUR NEW PLESK ACCOUNT INFORMATION
------------------------------------------------------

Domain: iain****

Temporary Web Path: *******
(until your domain name resolves, use this link to access your site)

IP: ********

Username: ******

Password: ******* (please note password is CaSe SeNsItIvE)

SMTP/POP3 mail server: mail.******
* email will not work until your domain resolved to our servers.

Plesk Login:
Using Plesk, you can completely administer your new web hosting account! Login and check it out.

https://********

Username: ****
Password: ****** (please note password is CaSe SeNsItIvE)

If this account will use a transferred domain name, please update the DNS at your registrar to use the following servers:

ns3.i-webserver.co.uk 69.93.240.146
ns4.i-webserver.co.uk 69.93.240.219


Thank you for your order!

I-Web Solutions

This message was generated on: 07/07/2005 08:35:50 pm

Re: I-Web hosting
 

I think it's this bit you need, at the moment you probably need to point your FTP program at the IP address though.

Sure Caspar will be along shortly to confirm (just in case I'm wrong again :LOL: )

Re: I-Web hosting
 

nope just tryed that

Re: I-Web hosting
 

Oh, not sure then. Perhaps it's different with the Windoze hosting.....

Where's Caspar when you need him :)

Re: I-Web hosting
 

just do ftp.yourdomain.com (whatever) in the client, as the host, & your username & pass, the same as as for plesk. ;)

but after the domain resolves:)

Re: I-Web hosting
 

nope cos my domain hasnt propergated yet

Re: I-Web hosting
 

Looking into it... :)

Re: I-Web hosting
 

thanks caspar if u need anu detail just let me know

Re: I-Web hosting
 

Confirmed :) ...give it another day :)

Although, you could use lion.i-webserver.co.uk as the hostname instead ;)

Re: I-Web hosting
 

but how can i upload or do i have to wait y is it nothing goes right for me lol

Re: I-Web hosting
 

Did you get yourself an FTP client, as per this post? :)

Re: I-Web hosting
 

tried that - it worked for me, thanks :dozey: :cool;

Re: I-Web hosting
 

i already got 1 flashxp

Re: I-Web hosting
 

ok, so what part doesn't work? :)

Re: I-Web hosting
 

ok i put the ip in 69.93.*****
username iain***
and pass

R] Connecting to 69.93.******-> IP=69.93***** PORT=21
[R] Connected to 69.93*****
[R] 220 Microsoft FTP Service
[R] USER iain***
[R] 331 Password required for iainher.
[R] PASS (hidden)
[R] 530 User iain*** cannot log in.
[R] Connection failed

Re: I-Web hosting
 

We are getting a few reports of loss of connections to our server network due to Today's attacks in London.

Are you able to see either or both of these pages?

I-Web Main site:
http://www.i-websolutions.co.uk

and

http://lion.i-webserver.co.uk/

Re: I-Web hosting
 

yeap i can see both pages

Re: I-Web hosting
 

I have PM'd you exact details on login, please check your PMs :)
__________________

I'm off for a snooze now, but will check in on this thread tomorrow.

If you are having continued problems please submit a ticket here. :)

Re: I-Web hosting
 

thanks caspar i know wot i was doing wrong now on my plesk i change the password to something i would know and it looks like the ftp 1 was not change

Re: I-Web hosting
 

now you can play :tu:

Re: I-Web hosting
 

I did that as well :D

At least you're sorted now :tu:

Damn the support from the I-web Team is good, great going Caspar :)

Re: I-Web hosting
 

thanks guys and caspar

Re: I-Web hosting
 

:tu: Caspar

Re: I-Web hosting
 

Pleased you got it sorted :)

Re: I-Web hosting
 

It was my fault I couldn't access my website. I had used an incorrect password on my FTP, and that had locked me out.

I-web are going to reset it for me.

Good Support.