ntl 1mb BB at £9.99
 

Just received a flyer through the door offering ntl Broadband 1mb to new customers at £9.99 per month for a year. As an existing £17.99, 1mb customer I was naturally somewhat put out.
Phoned customer services and they offered me 3 months at £9.99. I suppose that's better than nothing but I did wonder about cancelling my existing contract and starting again.
Is this another example of how ntl alienate their existing customers?

Re: ntl 1mb BB at £9.99
 

You could cancel but you wouldn't be seen as a new customer if you rang NTL up afterwards to try and get the promo. Be happy to be savng money for 3 months, hopefully sometime down the line NTL will look to recognise it's longstanding customers.

Re: ntl 1mb BB at £9.99
 

I don't mean to sound harsh, but this topic has been done to death recently and always end in the same argument.

A quick session with the search facility will allow you to read through most of what people think about this topic.

Re: ntl 1mb BB at £9.99
 

1) I've moved this to the ntl Billing forum.

2) This happens with pretty much every company that you get a service/product from, so it's just something you'll have to live with.

3) You can't cancel as you have entered into a 12 month contract.

Re: ntl 1mb BB at £9.99
 

I agree with you,i have just had the same flyer. I think NTL have a damn cheek and it just shows that loyalty counts for nothing. They are taking their existing customers for granted and just assuming that they will roll over and do nothing. A lot of companies do this. I recently had a car insurance renewal quote from a well known insurance co for £265. I let it lapse and a day after it had lapsed,i went on their website and insured with them for the same cover for £230. I am definately going to investigate and maybe cancel my ntl contract. I've been with them for well over a year now and have no issues with the service but this really is taking the ****...:mad:

Re: ntl 1mb BB at £9.99
 

This is a fact of life that many many companies offer incentives to make potential customers take on their services. These incentives are usually short duration. If you look at many of the ADSL ISPs they have similar new customer offers too.

The only way you might get an offer out of ntl as an existing customer is to threaten to leave (and you can only do that once your 12 month minimum contract has expired). It may then be a case of brinksmanship as to whether you get a deal you like.

It's not just broadbadn that works like this, mortages are another example (Nationwide are promoting heavily against that). All these incentives tie you into a minimum full price deal after the initial discout or other enticement.

Re: ntl 1mb BB at £9.99
 

Actually, not every company that you get a service/product from does this. The company I work for ('new customers only' :D ) doesn't adhere to this practice, and recently BT and one of the major mortgage providers have been promoting the fact that they don't do this either.

Re: ntl 1mb BB at £9.99
 

I am happy because I was paying £24 a month for my BB and now because of all the changes I am only paying £17.99 a month, so being a long term customer has paid off for me

Re: ntl 1mb BB at £9.99
 

I think that ntl have been fair to their customers so far.....the free BB speed upgrades, the general stability of the system as a whole....or am I easily pleased? :)

Re: ntl 1mb BB at £9.99
 

Well I also phone NTL because ofc this and I am now getting BB for £9.99 and thats the price its going be every month for a year, I have been with NTL BB for a long time and they done ot for me, so it is worth a try if you want to get it.

Re: ntl 1mb BB at £9.99
 

How about a mod close this thread as it is always the same when a new deal comes out.

ntl are a "for profit" company not a charity if people do not like what they are paying please go to a different provider, I think ntl are a fare priced isp in the market at the moment.

Re: ntl 1mb BB at £9.99
 

I will ring them tommorow to ask for the same - if not I am off to bt and one of the adsl setups

Re: ntl 1mb BB at £9.99
 

Unfortunately I'm trapped with ntl. My BT underground cable was destroyed years ago by some cowboy builders. At the last enquiry BT wanted £150 to reinstate it. Obviously ntl are responding in some degree to market forces, hence the fairly recent drop in price for 1mb. I don't think the 12 month contract with ntl is valid in my case as I've been with them for 6 years.
Not wishing to tread on any toes but I'm a bit bemused by what seems to be the attitude of some people to this form of cynical marketing. There seems to be a suggestion that I should be grateful to ntl for any small reduction in my monthly fees. It reminds me slightly of the attitude that existed in some up-market shops - I should feel privileged that they're allowing me to spend my money in their store!

Re: ntl 1mb BB at £9.99
 

If these offers are only for new customers then why do they persists in sending you flyers with your bill, but even worse they print them on your bill!!!

Re: ntl 1mb BB at £9.99
 

Becuase not all customers have all services so they blankett all bills

Re: ntl 1mb BB at £9.99
 

there has been a recent trend where companies are starting to extend offers to current customers following orange's success. I havent had the flyer but then again I have had no flyer's since I complained to NTL about getting such crap with my bill's. If the offer is for a year and the min contract is for a year then I would guess at £9.99 they must be making a profit or its a very dumb move. As it would then allow the customer to be a loss leader for the entire length of their contract.

Re: ntl 1mb BB at £9.99
 

the whole thing is a farce if you asked me. I am (have requested to be) on the 1 meg service, yet my speed shows 2 meg ( as I couldn't be arsed to reboot the cable modem to 'get the new speed' like the girl told me when I downgraded from 2 mega couple of months back. So now I have the £17.99 tariff showing on my bill along with the £37.99 (3 meg tarriff alongside it! what that is doing on there is anyones guess) - so in a way I am involved with all three levels. Have been a cmr for about 4 or so years and when I think back on my time with ntl rarely has there been any month when I have not had cause to phone in about the bill being wrong. Each time I phone I am told 'dont worry it will be right next month', but it never ever is. This months bill is >£140 :Yikes:

Re: ntl 1mb BB at £9.99
 

I think it would be wrong for anyone to close this discussion as i think it is a situation which deserves some exchange of views. No one is argueing about prices/service levels etc i have been happy with NTL's service and have been with them for nearly three years. If they are going to offer a service then let it be the same price for all,not a two tier system. Companies should look after their existing customers as well as seeking to attract new ones. By offering 9.99 to newbies they are not only causing annoyance to existing loyal/satisfied customers but they will encourage a huge influx of newbies which will threaten to degrade the infrastructure-result ,us mugs paying 17.99 a month for a worse system. The money is not the issue here,it is customer care/service which is the issue.

Re: ntl 1mb BB at £9.99
 

:tu:

Re: ntl 1mb BB at £9.99
 

Whats worse is people like me not knowing you could upgrade paying £17.99 for 350k for months on end. They should upgrade existing people automatically I think. It still hasnt changed and I had to ring up 3 times. 24 hours apparently it takes.

Re: ntl 1mb BB at £9.99
 

there was a piece of software (licensed) that they used to use to handle changes of this type. I have it on good authority that it got abandoned as a cost cutting exercise. There is a department called Revenue assurance (being changed to data integrity and being upsized by about 40 people to take care of the telewset merger) that manually checks all the accounts that change via the website etc. I also hear that there are over 14000 phone customers who pay no bills at all due to the shambles of the system. :dozey:

Re: ntl 1mb BB at £9.99
 

just tell them you're leaving , they gave me 12 months bb free.

Re: ntl 1mb BB at £9.99
 

classic ;)

Re: ntl 1mb BB at £9.99
 

heh, check the thread here http://www.cableforum.co.uk/board/sh...ad.php?t=31386

Re: ntl 1mb BB at £9.99
 

The deals available to new customers, not be available to existing, they are incentives to get you to join ntl. Anyone who is now with ntl will have joined and had the opportunity to benefit from some offer or other at the time they first subscribed. Although it would be nice to get further offers as time marches on, there has to be limits to discounts avaialble which are intended to win customers over from the potential dispruption and upheavale of changing service.

Existing customers don't have it that bad. As TV packages change we get the new channels, and as BB changes getting faster or costs frequently have lowered, those have become available. Althouhg conversely there have been adverse changes of some tarrif changes, or alterations in the Ts & Cs or AUP.

Re: ntl 1mb BB at £9.99
 

NTL, like all companies, have very large fixed costs which are not dependent on customer numbers or revenue. These costs have to be met from customers subscriptions. If you are a NTL customer you have to pay your share of these costs. Your share however will reduce the more customers and revenue that NTL get. It is in your interest therefore for NTL to acquire new customers. NTL, like most other companies, give special offers to new customers to encourage them to join. The number of new customers receiving those special offers is relatively small in relation to the total customer base and it is possible that those customers are paying less for their services than the cost of providing them. NTL hope that the new customers will remain long term customers and increase their spend with the company thus turning them from loss makers to profit generators. It would be impossible for all customers to be given the same special offers as this would reduce profitability to the extent that there would be no cash for infrastructure maintenance and renewal.

Don't be fooled into thinking that all NTL special offers generate a profit for the company. Likewise prices charged by other ISPs may be at a loss making level just intended to gain customer share and ultimately will have to increase to move the company into profitability.

Re: ntl 1mb BB at £9.99
 

Well I want to add 2 points.

1 - Its deals like this that make so many customer's ring retentions with fake intentions of leaving just so they get a discount, because they KNOW that ntl can offer them a lower price and stay in profit.

2 - I keep hearing the comment "we have all had our own deal when we signed up so live with it", but I didnt get any deal anywhere near this magnitude I got free install which seems normal now anyway but I paid the standard monthly fee's and I am sure many others did as well.

NTL are not a charity true so why are they been a charity case to get new customer's.
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This must be a proftable price because it lasts for a year, if it isnt NTL have made a very dumb move because they are then paying a customer to use their service for the entire length of the minimum term of the contract.

Re: ntl 1mb BB at £9.99
 

Do you honestly think that giving a new customer free installation and 1Mb broadband for a year for £9.99 per month generates a profit for NTL? You obviously have little concept of marketing if you do.

Re: ntl 1mb BB at £9.99
 

I dont know what people are so fussed about. You have to offer new customers deals to get people to come to you. Its good for new people to get it for £9.99. Ntl no doubt lose money on it but make it later with the new customers.

I really think people should stop complaining about the £9.99 thing. Broadband is a good price right now and its come along way from the 56k 1.5p a minute that I used to pay. Its 1mb for £17.99 and thats a great deal, people should remember what low speeds we used to pay for and how cheap it is now and how fast it is now instead of worrying about what new customers are offered.

Also my speed now works! woo!

Re: ntl 1mb BB at £9.99
 

damn!! £17.99 for 1Mb bb
i'm paying £37.99 for that, sometimes i'm paying £37.99 for dial up :D :D
i'm sure i read somewhere that ntl are going to bring out a 2 or even 3 Mb bb service pheeeuwe :Yikes: i cant wait for that to be launched

pmsl


SALEM

Re: ntl 1mb BB at £9.99
 

If your competitive customers will gravitate to you regardless.

Re: ntl 1mb BB at £9.99
 

You pay £37.99 for it? I think you should phone them up then as you should be on 2mb for that. 2mb doesnt even cost that I dont think
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BT charge £17.99, NTL is £17.99. It is competitive. I don't see what you're saying other than NTL will get customers and BT will get customers. A £9.99 incentive gets NTL more customers, which earns you more profit in the long run. Side by side (if there was no £9.99 offer) people may choose BT because they have been around longer and have a bigger reputation. Although the phone rental is far cheaper on NTL so you would think people would prefer NTL over BT.

Re: ntl 1mb BB at £9.99
 

I thought that phone rental was the same for both BT and NTL, £10.50 per month.

Re: ntl 1mb BB at £9.99
 

For broadband BT and NTl aren't the only players. Many other companys are offering better deals, they get customers because of this. It's a long term issue for many people, I'd much rather go with a company that have better long term prices than short introductory offers and then revert to an uncompetitive price.

Re: ntl 1mb BB at £9.99
 

I got enough business sense to know its dumb, me and you both dont know if it is profitable or not, but you still havent commented on the fact that if it isnt profitable then why are NTL offering it. The type of customers this offer will lure in wont stay when it goes back up to the normal price, they will be of to the next provider offering a deal to new customers. So clever NTL will have succeeded in paying someone to use their broadband.
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Then why not £9.99 for only 3 months or why not just £15.99, why the need to undercut by almost 50% for an entire YEAR this kind of thing really pees of current customers.

Re: ntl 1mb BB at £9.99
 

I phoned up and discovered that they had managed to have me on all three cable modem tarriffs at the same time :mad: despite complaining about being incorrectly billed for the eigth month on the trot

The girl gave me a 'backdated discount till april' (will wait and see what happens about that as the bill is invariably wrong or has some bogus charges on it). She also "applied the code" that makes you have the £9.99 deal for a year, or at least said she did. I have had conversations with 'retention' before now and the things I have been told that will happen simply do not. I asked previously about a guy who claimed he had 'lognoted' my previous complaint and there was simply no record of my phoning in at all. The bloke had simply given me a load of bull to get me off the line.

Basically, if my bill is wrong next month (making it the ninth time I will have phoned in about it) I will leave and they will lose my custom. What's more, I will wait till the bill gets issued and stop the direct debit by way of my 'fine' to ntl for being such a shower of sh*t

Re: ntl 1mb BB at £9.99
 

And you will receive a visit from a debt collection agency if you refuse to pay your bill. Why not try the easy way, contact a member of the team and ask them to forward you details and complaint to NTL so it can be dealt with properly? It's been successful on a number of occassions already recently.

Re: ntl 1mb BB at £9.99
 

yes - but these things can be challeged and in court if neccessary. Its like you have to haggle with them every month about what's what regarding the bill :mad:
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lol :p: :p:

Re: ntl 1mb BB at £9.99
 

Not sure why you don't seem to think Paul's idea of asking the team for help is not a good one, the team have an excellent record of sorting stuff like this out.....

Re: ntl 1mb BB at £9.99
 

Re: ntl 1mb BB at £9.99
 

And there was me biting my tongue :erm: lol

Re: ntl 1mb BB at £9.99
 

Ouch, painful :disturbd:

Re: ntl 1mb BB at £9.99
 

the girl I spoke to was also allegedly 'there to help' and has purportedly 'sorted it all out' (like I have been told all year long) - if she hasn't and next months bill is wrong that's it - I am off to BT and Sky. I don't see why you've got to start having a go at usernames and so on.

Re: ntl 1mb BB at £9.99
 

Maybe it's because you are being offered assistance to guarantee it is dealt with fully and properly and you are ignoring/ refusing/ laughing at the offer.
The team can and will contact someone high up in NTL on your behalf and can find out exactly what has/ has not been done to rectify the problem and in doing so can make sure that it is resolved fully and to your satisfcation by the time your next bill is sent out.

Re: ntl 1mb BB at £9.99
 

You should take the offer of having it dealt with before simply cancelling payment.

Re: ntl 1mb BB at £9.99
 

ok - perhaps I went off an a kind of angry tangent up there. The best thing is for me to see (and hope) that the bill is ok next month and I will seek your assistance then. In light of recent events its not that big a deal I suppose.

I appreciate the offer and apologise

Re: ntl 1mb BB at £9.99
 

Why wait? The team can find out within a short period of time wether or not your account has been rectified. If it hasn't been dealt with then you can decide to push for further action or you can set the ball in motion to cancel your contract and get a contract with Sky running. At the very least it will give you extra time to sort things out.

Re: ntl 1mb BB at £9.99
 

Indeed. I think I will see what next months bill looks like anyway though

Re: ntl 1mb BB at £9.99
 

To someone on another forum, I said...

NTL Broadband 1Mbit / 3Gb @ £9.99 per month for 12 months is a deal worth taking ... for 12 months, then DUMP THEM.

I cannot see how this deal is not going to result in churn from large numbers of ISP tarts, as well as resentment from those taking broadband and more, all at full price.

I would say that at every price point, there is an ADSL deal that is better than NTL broadband, and I'm just about losing patience with the neverending proxy foulups of NTL.

I like the idea of cable, as compared to what seems a very unsound practice of stuffing high frequencies down twisted pair phone lines, but I'm basically into comparing (speed * quota / price) - I'd take a 512k no/large quota ADSL over NTL's 1Mbit any day - currently on the 300k NTL

Re: ntl 1mb BB at £9.99
 

I thought that got changed to 1 meg?

as far as I know (and I may be wrong adn will stand corrected) there are 3 levels you can be on with an ntl cable modem:
1 meg, 2 meg and 3 meg

if you are on 300k you should reboot or ring in or soemthing to make the speed go up

Re: ntl 1mb BB at £9.99
 

Maybe he doesn't want to change his speed?

Re: ntl 1mb BB at £9.99
 

No, 300k is still available to existing customers who were on it before the latest round of speed increases. It is not available to new customers and you cannot go back to it if you upgrade from it.

Re: ntl 1mb BB at £9.99
 

but i seem to recall I got upgraded from 750k to 2 meg (when I was on that) for no charge

Re: ntl 1mb BB at £9.99
 

I'm sure this has been done to death in the past, but for newcomers, AFAIK, the 750K was automatically upgraded to 2M, the 1.5M was automatically upgraded to 3M, but anyone on 300K had the choice of remaining on that, with no cap, or upgrading to 1M with a 3GB cap.

Re: ntl 1mb BB at £9.99
 

Thats right enough, - anywho, is this offer for 12 months?

As I'm moving into anouther house for a few months and want internet, but dont want a 24 month contract.

Re: ntl 1mb BB at £9.99
 

I don't think NTL do 24 month contracts

Re: ntl 1mb BB at £9.99
 

You can be forgiven for thinking its a 24 month contract, NTL have done the unthinkable allowed a special offer for duration of contract.

Re: ntl 1mb BB at £9.99
 

They do for business contracts but not for residential.

Re: ntl 1mb BB at £9.99
 

Yep! speed issues done to death - the other upgrades were automatic (unless you needed a PACE STB replaced with something that could do 2Mbit) as there was no downside.

Unless NTL plan to completely revise the tariffs, a 12 month deal at a good price, followed by an 80% increase is relying a lot on peoples inertia, and perhaps on fear that a cheap ADSL will not be as good ... if it was like mobile deals, it would be a 12 month special price with an 18 month tie-in ... oops, don't want to give them ideas!

Re: ntl 1mb BB at £9.99
 

A lot can change in 12 months - and probably will!

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I just got the £9.99 flyer through the letter box and seen it for myself - I didnt realise how blantant this deal is until I saw it. It's like the mobile phone company offers where they offer a better deal if you're new.

Re: ntl 1mb BB at £9.99
 

Sorry mate, But what about the free Broadband speed upgrades?
Wasn`t that a bit of a Loyalty bonus in a way?

Re: ntl 1mb BB at £9.99
 

No, it was keeping in line with other suppliers. Wasn't it? :confused:

Re: ntl 1mb BB at £9.99
 

I think if you're an existing customer out of your 12 month contract and you get this flyer, you'd be wise to ring up and cancel and subscribe for 12 months at £9.99 - most people would do it if it was their mobile phone.

Re: ntl 1mb BB at £9.99
 

I just seen the post and neighbouring flats have the flyers waiting for them. The free upgrades are nothing like a loyalty bonus, joe bloggs who been with NTL for 2 weeks get the same free upgrade as jack daniels who been with NTL 4 years.

Re: ntl 1mb BB at £9.99
 

A loyalty bonus can be something that tempts you to stay with a company and not move to one of its competitors. Speed upgrades will retain customers who may otherwise move to companies who already have those higher speeds.

Re: ntl 1mb BB at £9.99
 

Yes but today I called NTL to downgrade from 2MB to 1MB. I got broadband installed six months ago and am in contract for another six.

The lady told me it would be £17.99. So, without much hope, I asked her if there was any chance of me getting it for £9.99. To my surprise she put me through to someone else who changed my bill to £9.99 a month.

Perfick. :D

Re: ntl 1mb BB at £9.99
 

unbelieveable, you must have charmed that out of them!

Re: ntl 1mb BB at £9.99
 

I beg to disagree, I consider a loyalty bonus something only available to those who have been loyal to the point where they outside the min terms of the contract. Thus of course have the choice of leaving the company. In my example Joe Blogs has to stay with the company for another 11 months 2 weeks if he did leave he would have to pay up the remiander of the contract so there is no loyalty to reward. So it wasnt a loyalty bonus it was something enforced on NTL to remain competitive.

Re: ntl 1mb BB at £9.99
 

There can be two types of loyalty bonus. One which rewards customers simply because they have been with the company a long time. The other which rewards customers by giving them incentives to stay with the company in the future. All companies should be looking to the future, the past has been and gone.

Re: ntl 1mb BB at £9.99
 

I agree on looking to the future, I just dont like see something like that been paraded as a loyalty bonus when its far from it. Everyone to their own opinion tho I guess.

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It would be interesting to know how many new customers are being signed up at £9.99 and whether NTL are providing extra infrastructure to support them or will everyones service degrade as a result of thousands of migrants joining at this special rate. I have never received any incentive to join,i have paid the full rate from sign up. If the service is perceived by me and thousands of others to be good value at £17.99 then I'm sure others can see the light without offering it at a loss(?) of £9.99 AND annoying the rest of the loyal customer base. I had a letter from the "customer concern" department which really wasnt worth their while writing as it said very little. I'll just ring and cancel. I'd rather pay MORE to a company that doesnt think its ok to poo on its existing customers.

Re: ntl 1mb BB at £9.99
 

I've read a thread running on digital spy where a number of people are phoning up and asking to pay the 'special offer' price of £9.99 and getting it without any apparent problem.

Re: ntl 1mb BB at £9.99
 

vodafone have now joined orange method of passing on special offers to existing customers, O2 as well. So NTL strategy of copying mobile phone companies is now outdated.

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There can be a vast difference in companies abilities to pass on discounts. Mobile phone companies can and do make obscene profits from most of their services and are in a position to give special offers to all of their customers. Cable companies have huge debts and cannot afford the same luxeries.

Re: ntl 1mb BB at £9.99
 

Then if they cant afford it why do it at all?

If they cant afford to expand their network then they should concentrate on making more profit from existing customers and slow down their growth rate to something they can handle. This can be achieved by stopping the silly offers for new customers so current customers dont get annoyed and ring for discounts. It will also allow them to improve service quality.

Re: ntl 1mb BB at £9.99
 

Not being able to do it for all customers doesn't mean that they can't afford to do it for some. You could say that they cannot afford to not tempt new customers to join them. Most customers appreciate that most companies do offer new customers incentives to join. You have a lot to learn about marketing.

Re: ntl 1mb BB at £9.99
 

I know enough about business thanks having got qualifications in business studies I also have experience in the internet industry.

1 - A company doesnt need to agressively acquire new customers to get profit growth.
2 - A company doesnt need to do incentives 365 days a year to gain customers.
and the big one
3 - A company doesnt need to have the incentive run through the ENTIRE length of the contract.

NTL seem to be very very desperate for customers, the fact that they have high customer turnover costs them money they make less ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ÃƒÆ ’‚£ per customer. Customer installs cost money, Customer cancellations cost money, Giving customers discounts to stop them leaving costs money, Charging customers slightly above half price for an entire year costs money, Upgrading infrastructure which has to be done in response to growth costs money.

All this means NTL make less money per customer, fact is if the customer pays the full price from day 1 they are much less likely to leave at the end of their min contract period to jump ship to the next offer available, another fact is if there is no new customer offer then someone ringing retentions cant play on the fact that ntl can afford to price the service lower, fact is existing customers feel satisfied and are more likely to give good reccomendation to friends and family.

You never answered the question wether you think NTL make a profit at £9.99 if they dont you think it is good business practice to sell a service at a loss for the year with no garantuee of full turnover of that customer?

NTL need to stop comparing themselves to BT and look at the market as a whole, people WILL pay more for a better quality service and there is a type of customer who isnt looking for the best priced deal all the time, that is the type of customer that is profitable. This probably explains why telewest has been making more profit.

This is good for consumers in that they can take advantage of NTL but it makes current customers feel they been ripped of and want to leave and the customers that NTL attract will be low turnover.

Re: ntl 1mb BB at £9.99
 

Chrysalis, qualifications do not equate to full knowledge and understanding. I have come across hundreds of people with qualifications in business studies and many other fields who couldn't last a month in the real world.

Do NTL make a profit out of giving someone 12 months broadband for £9.99 per month? I very much doubt it when you consider the costs involved in installation, supply of equipment, billing, etc. So why do you think they do it? Or do you think that they do make a profit? Did NTL make a profit out of dial-up internet when they were supplying it for free?

Did Dixons make a profit out of dial-up internet when they launched the Freserve product in 1998? Why did they launch a subscription free service when no other company had one? Perhaps the one million customers (30% of the UK internet market) that they signed up in the first five months could give you a clue.

I don't feel ripped off because new customers are getting a better deal than me. I look at the price I am paying and the service I am getting and compare it to offers from other ISPs. I have a service that does what I want it to at a competitive price and with a very good service level. I may be able to get a slightly cheaper and faster service but I couldn't be sure that it would be as reliable as my NTL broadband service has been. There would also be all the hassle of changing suppliers, an important fact and a bit of a pointer for you.

Re: ntl 1mb BB at £9.99
 

how would you like it if say your gas company offered half price gas for the next 12 months for new customers only. or BT offered free line rental for 12 months for new customers only.

offering 1meg BB for £10 a month for 12 months is bizarre esp when it's only for new customers or those existing ones that find out about the offer.

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I look at everything that I have to pay for on a regular basis and see if I am on the best deal for me taking into account price, quality, service level and any hassle involved in moving. I am not bothered about what other people are paying.

BT telephone would probably be very slightly cheaper for me than my NTL service but the potential saving is not sufficient to make me get me off my backside and change.

Re: ntl 1mb BB at £9.99
 

it would annoy the hell out of me if I found out other customers were getting it at 'cost' price.
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nb. for the full duration of their contract!

Re: ntl 1mb BB at £9.99
 

It still seems a bizarre, even desperate deal...

Inertia will probably enable then to keep SOME of the customers when their special price and minimum contract both end together, but unless we are going to see a new, lower cost "basic" broadband - maybe a PAYG with the same £9.99 charge for a limited quota, then the rise from £9.99 to £17.99 ought to be enough to trigger a search around.

Re: ntl 1mb BB at £9.99
 

I have experience in the internet market as well. The response of other customers in this thread backs up my belief that I am right about customers been ****ed off.

I also doubt you need a gcse to work out that what NTL are doing is just plain dumb.

Your example of dixons is not comparing apple to apple

1 - Freeserve was a new brand to get customers to use a new brand that kind of incentive is needed, hence pipex did a similiar thing when they launched. NTL already have a large customer base so why are they doing it?

2 - Dixons were not in the same finincial trouble NTL are in now so service wasnt compromised, examples of compromised service are NTL not been able to afford to upgrade all areas to digital so yes current customers are affected.

3 - Dixons had no current customers to **** of since there was none it was a new company.

Re: ntl 1mb BB at £9.99
 

a)because they changed the business model from making profit from the subscription to using the kick back gained from using an 0845 number. and b)because someone always has to be first!

Re: ntl 1mb BB at £9.99
 

I've had the NTL BB from the 1st day it was available in my area and currently pay £28.49 for the 300k service incl line rental so thought it would be a good idea to ring up and see what NTL would say to "please can I have the 9.99 deal" or even "what deal can NTL do" since Tiscali have 2MBit 15GB at the same price

I got the Brand New Customers Only story, a load of bull about not being able to use a BT phone and ADSL at the same time and the distinct impression that I could go to another ISP as long as I didnt ring NTL (I was being nice honest. :) I worked in a call centre for 7 years )


I'm going to try Customer retentions tomorrow (0800 052 1474) tomorrow

but if nowt is happening then I'll be across to the Alternatives to NTL threads.

Does anyone know the magic words to use to the retentions team?

Re: ntl 1mb BB at £9.99
 

You shouldn't be paying that any way! I am on the 1meg and only pay £17.99, I am not a new customer and I didn't have to go through retentions to get it as it is now standard I would ring them up and ask what they are playing at

Re: ntl 1mb BB at £9.99
 

The £28.49 includes telephone line rental. :)

Re: ntl 1mb BB at £9.99
 

Opps thanks Ian https://www.cableforum.co.uk/images/local/2005/07/6.gif but they should still have been upgraded by now shouldn't they?

Re: ntl 1mb BB at £9.99
 

If someone is on say the 3 for £30 deal and then orders sky sports do they keep the discount with the package change or is it automatically put on full price?

Re: ntl 1mb BB at £9.99
 

300k customers are not upgraded automatically, they have to ask for the upgrade. Those still on 300k have the 30 gb per month usage limit which they would lose by upgrading to 1 mb with its 3 gb per month allowance.

Re: ntl 1mb BB at £9.99
 

What happens if i go over 3gb?

Re: ntl 1mb BB at £9.99
 

I've been told its been upgraded to a 5gig cap, but if you go over, I think you have options, either paying for extra bandwith, or having your internet restricted to say 150k until the end of the month.

Re: ntl 1mb BB at £9.99
 

At the moment NTL are not enforcing the 3gb usage allowance AFAIK and will not do so until they have a customer facing method for checking your usage. NTL sites still show that it is 3gb, not 5gb. The probable options once the allowance is being enforced will be moving to an higher tier, paying for extra bandwidth or dropping to a lower, as yet unstated, speed for the remainder of the month.

Re: ntl 1mb BB at £9.99
 

I didn't need any magic words afterall, Just to ring the number above and say "Not happy about the price I'm paying for Broadband, I've got a mailing for faster broadband fopr less money" That was it 9.99 for 12 months 1Mbit.

I really didn't want to have to go to B@$t*** Telecom so am happy

Re: ntl 1mb BB at £9.99
 

Glad you got it sorted :tu:

Re: ntl 1mb BB at £9.99
 

Thank you

Re: ntl 1mb BB at £9.99
 

I phoned NTL this morning to take up the £9.99 offer (for first year) and got offered 1 meg for £8.50 per month for as long as I used it. Well chuffed.;)

Re: ntl 1mb BB at £9.99
 

Wow now that is a bargain!

Re: ntl 1mb BB at £9.99
 

this is madness, if they can afford to give it to new customers and existing ones that ask for it then all customers should be moved to this new £10 a month deal.