how do i go about reporting this...
 

hi all... a quick queery hopefully,, a friends daughter has had her hotmail account hacked... whoever has hacked into the account is now sending messages to this girls friends..asking to meet them... on the pretence that it is the daughter sending the instant message...seeing as most of the contacts are 12 and 13yr old girls.... obviosly my mate is more than a little concerned. we've had a look through the hotmail site and cant find who to report this to... anyone have a hotmail contact address where we can report this.. and would there be any point contacting the police ..???

Re: how do i go about reporting this...
 

i cant see the police helping , isnt there a contact us section somewhere ????????

Re: how do i go about reporting this...
 

.. its a .com address

Re: how do i go about reporting this...
 

Contact Hotmail
http://support.msn.com/contactus_ema...ail&ct=eformts

Re: how do i go about reporting this...
 

Try here:

abuse@hotmail.com
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From here:

http://privacy1.msn.com/uk/fullnotice.armx#MSNMAIL

Re: how do i go about reporting this...
 

Or even here
http://hotmail.msn.com/cgi-bin/dasp/...=EN&country=us

Re: how do i go about reporting this...
 

thanks guys... now why couldnt we find those links :)

Re: how do i go about reporting this...
 

I assume you have changed the account's password???

Most hackings these days occur from opportunist password guessing! :( In fact, I know someone who actually had their email password as password (I don't even think he subed the a=4 and o=0)...come on! :(

Re: how do i go about reporting this...
 

Just have to know where to look but you have a number of valid contact points within this thread, use them all if necessary but make sure you secure the account with a new password as soon as possible.

Re: how do i go about reporting this...
 

nah... my mates daughter is pretty adamant she hadnt changed the password.. or given it out to anyone

Re: how do i go about reporting this...
 

Yep, I would be tempted to blanket email the whole lot.

As has already been said, it is imperitive that you change the password straight away and then email all of the girls friends to tell them to ignore any messages from the account until further notice.

Hopefully you should be able to get their email addresses from te MSN software?

Re: how do i go about reporting this...
 

thanks again paul... she would change the password... but whoevers got into the account has already done that...along with changing the secret question/answer, so she has no access to the account at the moment

Re: how do i go about reporting this...
 

You'll need to prove ownership of the account then, hopefully they will act quickly since it is leaving young children at risk if the account is in the wrong hands. You need to contact them tonight to make sure the account is secured as quickly as possible and I would make sure that all addresses in her contacts list are made aware that they need to change their email addresses as they are now in the hands of someone that they do not know.

Re: how do i go about reporting this...
 

I would certainly contact all the friends and inform them about the situation. Also surely the police may have to be informed?

Re: how do i go about reporting this...
 

Personally I would contact the police too since it may be that an adult is abusing the account to try and meet kids but the priority would be to make the Hotmail staff aware of the situation and maybe see what they suggest be done next, make sure they are aware that the account is being used to contact young children with the aim of arranging meetings.

Re: how do i go about reporting this...
 

thanks all for the quick responses...much appreciated.

an email has been sent to the abuse team.... and the girl is now in the process of letting her mates know whats been happening.

out of curiosity though....i suppose the hotmail guys are able to log IP address's to users... so supposing they are able to trace whoever's done this...what would be thier usual course of action ???

Re: how do i go about reporting this...
 

I would think so but I'm not sure, if they look to track the account before closing it IP tracking is one way of trying to locate the person abusing the account.

Re: how do i go about reporting this...
 

Not sure what they would usually do.

You would probably find that anybody clever enough, or determined enough, to have hacked an account like that will probably have covered their tracks quite well.

It might be worth suggesting that she does a complete sweep of the machine for a virus/any spyware as well. It is possibe (although probably unlikely) that some sort of keylogger/other spyware was used to gain the password for the account.

Re: how do i go about reporting this...
 

whoever it is, they,ve just signed on and are seems like they just got to me in the contact list... getting a few abusive messages

Re: how do i go about reporting this...
 

:LOL:

Perhaps we should all gang up on them.....

Actually, probably best not to. Probably best to leave it to MS to sort.

Re: how do i go about reporting this...
 

my mate gets me down there under the pretence of havin a drink...and usually spend a bit of time once a week cleaning the pc for him... so is thouroghly cleaned at least once a week... does get the odd bit of spyware on there...but is reasonably secure for a home pc
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thats what i thought.. aint gonna be replying to them... i figure the longer they are signed on the better chance is of catching em...

Re: how do i go about reporting this...
 

Email them, see if you get a reply... then, you have an IP (of sorts)
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I should of course say, pretend you know nothing about the hacking and try and contact your "daughter" - they may reply to that.

Re: how do i go about reporting this...
 

done. :) lets see if i get a reply. going by the messages he or she sent me... i'd have to say that it was a kid messing around... just going by the terminology they were using....and the awful spelling.

Re: how do i go about reporting this...
 

Get a few other people to do the same. :) preferably a few of the contacts.

Re: how do i go about reporting this...
 

My friend has had his hacked just now, what action do i take. I havent got his number so contacting him is out of the question.

Re: how do i go about reporting this...
 

hi wayne..
my mate use the abuse email address abuse@hotmail.com

he had an automated response within a few minutes... basicly saying that someone had been assigned to investigate the matter further..

if you havent got a contact number for your mate... i dunno the best way to go about it to be honest... i suppose you could mail them on your friends behalf... but i'd imagine they may want some kind of contact information for him ????

Re: how do i go about reporting this...
 

Ive sent them an email, so hopefully they should reply.

Re: how do i go about reporting this...
 

To be honest I'd recommend the police, try you're local cop shop, after all that's what they're paid for. Better to be safe than sorry :(

Re: how do i go about reporting this...
 

yeh thats what i thought.. even though it may well just be some kid messing around.. is better to be safe than sorry. my mate will be calling into the local police station on his way to work in the morning

Re: how do i go about reporting this...
 

and if it is a kid then at least it will scare the hell out of them. It could well be another person who knows the girl and is hacking in for a laugh? It would explain why that account was targetted

Isnt there a online police service to report this kind of thing

Re: how do i go about reporting this...
 

And your local police station is going to do what exactly?

I'd have thought that they would tell you to contact MSN yourself, otherwise they would get flooded with this sort of thing.

Re: how do i go about reporting this...
 

Microsoft really should take this extremely seriously, seeing as they used to have their name all over the NSPCC adverts.

Re: how do i go about reporting this...
 

update:
well my mate decided against reporting this to the police...prefering to wait for advice from microsoft.
in the meantime.. i had sent this person an email, under the pretence that i wasnt aware of what was going on with the account... just a sort of 'hows it going.. what u up too' kind of mail..

had an abusive reply back this morning and have thier IP address as 81.103.221.** pretty sure this is an NTL IP address... but is it a mail server address or the users ?
this is the tracert result:

Tracing route to host81-103-221-**.not-set-yet.ntli.net [81.103.221.35]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 9 ms 10 ms 11 ms 10.149.39.254
3 11 ms 11 ms 10 ms swan-t2cam1-a-v102.inet.ntl.com [80.0.254.9]
4 9 ms 9 ms 9 ms swan-t2core-a-ge-wan62.inet.ntl.com [213.105.225
.21]
5 15 ms 13 ms 13 ms bir-bb-a-so-210-0.inet.ntl.com [62.253.187.237]

6 16 ms 16 ms 17 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]

7 18 ms 15 ms 18 ms win-dc-b-v900.inet.ntl.com [62.253.188.166]
8 16 ms 18 ms 15 ms host81-103-221-35.not-set-yet.ntli.net [81.103.221.**]
Trace complete.

Re: how do i go about reporting this...
 

That is the users IP address .....

Re: how do i go about reporting this...
 

If it truly was abusive then you could report it to NTL as well as letting them know exactly what has happened with the MSN account. Unfortunately the MSN issue is not under their control but they may be able to act on the email you received back from that IP.
http://www.ntlworld.com/help/aup/

Re: how do i go about reporting this...
 

You've filtered part of the IP but the host name makes it pretty clear what the IP is... :P

Re: how do i go about reporting this...
 

Sort of on topic, my gf's daughters ( 2 of ) are always giving away / swapping each others passwords, no matter how much we tell them not to do it, it still goes on, I'm getting fed up of it and MSN will be taken off the pc ( again )
To me the problem sounds, as you say, like kids, you can't be to sure though, let us know how it goes :tu: