Connection Issues
 

Hi all hoping someone here might be able to help me as im having no luck at all fixing this problem elsewhere.

I have a 3mb connection with ntl and im using the Ambit 200 modem, this is currently connected via usb (getting same problem using ethernet)

On some occasions i connect fine with my ip address being what it should be, then on other occasions i'll get the dreaded 169.XXXXX ip and on others i'll get 192.XXXXXXX im lucky if im actually use my internet for a few hours everyday.

This problem has been happening since about 2 weeks ago and ntl have told me its a problem with the dhcp on my computer not getting the right ip address.

I really don't know what to do and its getting to the stage where i might have to change suplliers as i just can't afford to get a proffesional to come out and look at my pc.

I do know however that when i got the cable modem about 8 months ago it never came with a broadjump cd and was just plugged in and worked, and i remember something about having to register your modem ???? Although i don't really think this could be the problem as i've had no problem with the modem for the past seven months until up to a couple of weeks ago.

Any ideas or help would be gratefully appreciated.

Regards
Ryan

Re: Connection Issues
 

Welcome to the forum :)
when did you upgrade to 3mb?
Also can you give us a few details about your PC? What operating system, any firewalls running, anything like a router in use?

Re: Connection Issues
 

Thanks, been 3mb for around a month and a half.

Im running with no firewalls and have disabled the windows one aswell, runing windows xp with all updates installed. No router in use just the standard modem.

It is connected now and i can "just" about browse the net, but it won't let me connect and play any games.

See i play a game online "Counter Strike" and have rented my own server for the game, i've got a programme i use which shows what im pinging particular server at and hass a little graph with it. Using this i can see my connection is spiking about every 5 secs.

If you need to know aything else ask away :)

Re: Connection Issues
 

What part of the country are you in as there has been a lot of network work carried out over the last 3 months or so.
Running without a firewall leaves your system wide open, when was the last time you ran a spyware, trojan, adware scan on your computer?

Re: Connection Issues
 

I live in welwyn garden city in Hertfordshire (al7)

Ok i've just turned the firewall back on and am running adaware. Although i've been having this problem and am pretty sure my pc was spyware free as i run adaware quite often. Hadn't thought about running it again as i just formatted my pc and reloaded windows.

Re: Connection Issues
 

Should always have a firewall running if you don't have a router or some form of connection protection. There are waaaay too many nasties floating around on the Internet to leave your pc opeen.
Have you tried a basic test here
http://www.dslreports.com/tweaks
to see if anything stands out as wrong?

Re: Connection Issues
 

will do that test, what do i put down on the results page as my connect speed, im on 3meg and it wants the "Speed (advertised) kbit/s" ?

Re: Connection Issues
 

3072 I think (1024 per Mb)

Re: Connection Issues
 

Ok this is what i got on the results

http://ttester.broadbandreports.com/tweak/block:2aaf4d6?service=cable&speed=3072&os=winXP&vi a=normal

Re: Connection Issues
 

the fact that you sometimes get a 192 ip suggests that the modem is losing sync with the network.

if you PM me the modem's mac address i'll have a look at it in work tomorrow.

Re: Connection Issues
 

Have you checked your signal strengths for your connection?
http://www.cableforum.co.uk/board/sh...66&postcount=1
and a basic speed test might help ensure that your connection is running at the correct levels.
http://homepage.ntlworld.com/robin.d...speedtest.html

Re: Connection Issues
 

Ok the second link came back as everything rather fast. on that first link you posted what excatley do i have to point my browser to ?

Sorry with all the questions and thanks for your time.

Re: Connection Issues
 

The HTTP hyperlink, don't forget to PM monkeybreath with any details he asks for as he is a member of NTL staff who has helped many people with connection issues.

Re: Connection Issues
 

http://root:root@192.168.100.1/ when i click on that it just comes up with page unavailable.

Yeah i've pm'ed monkey my mac address :)

Re: Connection Issues
 

will only work if you have the right modem , what are you using to connect with ????? :)

Re: Connection Issues
 

Standard ntl ambit 200 modem

Re: Connection Issues
 

Ambit 200,
there have been occassions where you have to reboot the modem for it to access the config page, have you tried that?
Also check to make sure you aren't specifying a proxy in IE for the connection.
Oh and is there a reason why you are using USB and not ethernet for the connection?

Re: Connection Issues
 

Ok now im really confused, my ip address should start in 81.XXXX and i've always used usb so im now trying ethernet, its connect everythings REAL slow and i've got an ip starting 213.XXXXXX ????? any ideas ?

Re: Connection Issues
 

Did you power off the modem and PC before you changed connections? If not, power down the PC, power down the modem, re-start the modem, wait till it settles and then power up the PC.

Re: Connection Issues
 

An ip address starting with 213 is fine- it is one of the other ranges that ntl use :)