Internet disconects when switching user XP Home
 

My friend has a problem.

His internet accounts don't work on any profiles other than his own.

He is on Wanadoo dial-up.

If he connects on his own account then switches user, the internet disconnects.

Does anyone have any suggestions?

Thanks a lot.

Re: Internet disconects when switching user XP Home
 

can you dial up from the other accounts ?

This has to be one of them occasions when you have to ask why does he not have BB,unless its used only a few hours a month the price of low end BB now is so cheap as to be a must have imho

Re: Internet disconects when switching user XP Home
 

I am helping him over the phone :(

I think he is getting BB soon.

It won' dial up from the other accounts. It says invalid account and mentions a domain error!

Re: Internet disconects when switching user XP Home
 

well I guess if he is getting BB soon it may well be worth him just hanging fire on messing to much

Re: Internet disconects when switching user XP Home
 

This is happening on my Dad's PC as well.

His set up is the same but with BT Broadband instead :(

It doesn't happen with my NTL account.

Re: Internet disconects when switching user XP Home
 

Has your dad input his account details into a new connection for each profile that needs them and made the necessary selections in the connection panel of internet explorer properties? If it's a dial up type of account with username and password then each profile will need that info to be able to access the connection.

Re: Internet disconects when switching user XP Home
 

No. I didn't realise it was needed.

I didn't mention it's through a router, sorry.

Re: Internet disconects when switching user XP Home
 

According to this
http://msdn.microsoft.com/library/de...l/winxpfus.asp
You need to be using fast user switching to keep the connection alive and it has to be created a certain way to be available to all users.
__________________

makes little difference, ADSL accounts often require a connection to be made and account username and passwords input to work. If that information is not available to all users then the connection will not be available to them.

Re: Internet disconects when switching user XP Home
 

Ok, will look into it. Already using FSUS on both machines.

Surely if the router is validating the account and routing the packets then it can't be a password/account issue? Can it?

Again, cheers.

Re: Internet disconects when switching user XP Home
 

Is the router establishing the connection? If it is then that cannot be the problem, if the computer is establishing the connection then it might be the problem.

Re: Internet disconects when switching user XP Home
 

The router doesn't validate the account, just keeps the connection open.

Re: Internet disconects when switching user XP Home
 

The relevant part of my link is this bit
http://msdn.microsoft.com/library/en...s_connectivity
just to make it a bit easier. Did your dad create the ADSL network connection via the network creation wizard as that would have made the connection available across all accounts? If not then creating the network connection in each profile and setting IE to dial it when needed should get around the problem.

Re: Internet disconects when switching user XP Home
 

Not to seem to be argumentative, but why does the router need the account details then?

Re: Internet disconects when switching user XP Home
 

pass, what router is it and what ADSL modem is he connecting to?

Re: Internet disconects when switching user XP Home
 

The router is a combined modem/router. Belkin WirelessG 125.

Same system as I have it at work.

As long as the PCs can access the router and the modem is functioning all is well (at work).

I'm baffled.

Thanks for the help so far, genuinely appreciated.

Re: Internet disconects when switching user XP Home
 

Sorry, forgot it was ADSL :dunce:

Re: Internet disconects when switching user XP Home
 

No need for the apology, I forgot to say it was a modem as well.

Re: Internet disconects when switching user XP Home
 

So the problem here is that the other user accounts cannot access the wireless router? Can you ping from the user account that cannot browse? Is the other user acount set to use the same network connection information as your fathers account?

Re: Internet disconects when switching user XP Home
 

TBH at this moment I couldn't tell you. He's out playing snooker and I'm sat at mine drinking ale!

I will ask him to ping tomorrow.

Cheers.

Re: Internet disconects when switching user XP Home
 

Right, just got off the phone to him.

My Mum's account gets a connection to the router. However, IE won't let her into the router or onto the net.

It mentions a problem with the access control list.

Any ideas?

Cheers.

Re: Internet disconects when switching user XP Home
 

Can it not ping past the router then? Are we looking at XP home or Pro here and can you get us the complete error message?

Re: Internet disconects when switching user XP Home
 

Will come back with full details. They've gone out now.

Re: Internet disconects when switching user XP Home
 

When they come back can you find out the following
XP home or Pro.
What sort of account is it that is not connecting? (user, admin etc)
What settings are in use on the connections tab of Internet Explorer's Internet Properties.
Can the account without internet access ping past the router?
What does that account get when you run a cmd box and type ipconfig /all
If an error message occurs at all what is it? (might be viewable in event viewer.)
If it's a restricted acount has anyone tried running IE as the admin? (Right click the desktop icon and choose "run as" and select the admin account or input the admin account user name and password)

Re: Internet disconects when switching user XP Home
 

Here's what I know anyway.

XP Home.
Admin.

Re: Internet disconects when switching user XP Home
 

So the computer is set to have 2 admin accounts?
Have you tried creating a new user to rule out profile problems?

Re: Internet disconects when switching user XP Home
 

Wil try that.