Connection problems
 

Apologies if this has already appeared.
I'm trying to access internet/e-mail via a client pc- my network is connected by Belkin 4 port router and both systems are using windows xp. checked out cables etc. and all seems fine - even get icon showing that I'm connected!
the errors I'm seeing are:- in internet it's "cannot display page"
e-mail errors are "the conection to the server has failed.Account:'pop3ntlworld.com'server:smtp.ntlwo rld.com;[rotocol:smtp,port: 25, secure(ssl):no,socket error:10061,error number: 0x800ccc0e
and also the conection to the server has failed. account : 'pop3.ntlworld.com;server:pop.ntlworld.com;pop3,po rt:110. secure(ssl: no, socket error:10061, error number: 0x800ccc0e
tried contacting ntl support on phone to be told that networking isn't supported. please help!!

Re: Connection problems
 

:welcome: to Cable Forum :D

Canyou confirm if your broadband is via a Set Top Box (STB) or Cable Modem (CM). You have completely swithced off your STB/CM, router and all PCs after having plugged it all in together, and then rebooted?

The errors you post suggest it is your email client that is not connecting. Can you confirm you can access the internet using internet explorer?

Assuming you have no access to any broadband service, a couple of troubleshooting things to try.

Firstly if you disconnect one PC from the network router and connect it direct to the CM/STB, power down the CM/STB and PC then restart, do you get a connection and can you then use IE on that one PC? If you can get a connection we know your broadband is working OK and can then start to look at your network setup.

If you are using a STB you will need to register the router as the computer that connects to the broadband network. It can be easier to "spoof" (copy) the MAC address of the PC you already have registered with ntl from the first days you set up broadband, than to register the new router's identity. Your router manual should tell you how to do this spoofing.

Re: Connection problems
 

Hi, I'm using an ntl cable modem and I'm currently using the "host" pc.
to connect to the internet/e-mail.
the "client" pc is unable to connect to email / internet (usually thru IE)
Alao tried re-sitting cables etc.

Re: Connection problems
 

You are connected via a router but you are using the "host" pc? How are you connected? Are both PCs connected to the router?

Re: Connection problems
 

Can you explain your set-up as talking about host and client suggests something other than two computers connected to your cable modem through a router. :)

Re: Connection problems
 

To me it sounds like he has a router but is sharing the connection via a PC :erm: I hope it was just a mistake in the explanation.

Re: Connection problems
 

sorry about the confusion - 2 pc's 1 router 1 computer ok connecting to i/net + e-mail the other is giving me the probs.

Re: Connection problems
 

That's what I thought or even going modem>pc>router>pc. May have had the two computers connected via crossover then got router and used crossover cable to connect to the one he originally had as client.

Re: Connection problems
 

I take it you connect like this
Cable modem to Router to PC1 and PC2 ???
Can you ping any IP addresses from the PC that is giving problems?
If you go to start menu, run and type cmd and press enter, type ipconfig /all
what IP address etc do you get?

Re: Connection problems
 

you got it, thanks

Re: Connection problems
 

Still confused. :confused: What is connected to what and what type of cables are being used?

Re: Connection problems
 

You should have patch cables from router to cable modem and from router to both PCs. Have you checked you aren't using a cross over between the router and the non working PC? Could you swap cables to check?

Re: Connection problems
 

192.168.2.35 & 192.168.2.17 ????

Re: Connection problems
 

I take it those are the IP addresses from 2 different PCs lol.
Ok those are normal IP adresses if you have a router in the way. Does the rest of the information match between the 2 PCs?

Re: Connection problems
 

yes ip addresses from the 2 pc's... other info looks ok

Re: Connection problems
 

Try this on both computers
start menu,
run,
type cmd
press enter
type ipconfig /all >c:\ip.txt
press enter
open my computer
open C drive
open ip.txt file
Copy the contents of each text file and paste here one at a time :)
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Have you tried swapping the cables connecting the PCs to the router? Take the cabe from the working PC and plug it into the PC that isn't at the moment and see if anything happens.

Re: Connection problems
 

Windows IP Configuration



Host Name . . . . . . . . . . . . : BGT

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : WorkGroup

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-0C-76-EB-E8-8A

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.35

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : 02 June 2005 16:40:02

Lease Expires . . . . . . . . . . : 19 January 2038 04:14:07

Re: Connection problems
 

Is that the non connecting or connecting PC?

Re: Connection problems
 

this is connecting pc.

Re: Connection problems
 

hmm, have you got another network cable you can try between the router and the non connecting PC. Perhaps temporarily use the cable between the router and your good PC?
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On the non connecting PC, can you ping the IP address of the router, i.e. in a DOS (Command) window type "ping 192.168.2.1" ?

Re: Connection problems
 

don't have another cable, could maybe access one tomorrow...

Re: Connection problems
 

Use the one connecting your working pc to the router so that you can determine if it was a faulty cable between the non-working pc and router.

Re: Connection problems
 

Did you try unplugging the cable from the working connection and connecting it to the pc that isn't connecting? Or is it not long enough to reach?
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What info do you get from the non connecting PC?

Re: Connection problems
 

I'm not quite clear on your network setup. Can I confirm that you have:

Modem > one cable connecting directly between > Router
then:
one cable from router into PC1 (host - the working one),
one cable from router into PC2 ("client" the non working one)

and not:

Modem > cable > PC1 (host)
then
cable from PC1 into router
then
cable from router into PC2 (client)

Re: Connection problems
 

tried non connecting pc with working pc cables - still get error messages
as before.

Re: Connection problems
 

Perhaps you can also post the model number of your Belkin Router. Can you also confirm that you are using ethernet and not USB connections on both PCs for the network.

Re: Connection problems
 

What settings have you specified in your LAN connection box in Internet Explorer, tools, internet options, connections, lan settings?
Also on the connections tab you have told it not to dial a connection haven't you?

Re: Connection problems
 

Try connecting the non working pc direct to the cable modem without the router being involved to see if it can connect that way. Turn off the cable modem for a short while and allow it to settle down before connecting the pc.

Re: Connection problems
 

modem into wan connection on router
2 pc's are into lan conections on router.
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belkin router is f505230-4 - using ethernet cards
lan settings at automatically detect settings and never dial a connection

Re: Connection problems
 

Have you tried deleting the LAN connection from the network connections folder, restart the computer and allow windows to rebuild it?

Re: Connection problems
 

regards ur email, ur incoming server should be pop.ntlworld.com not pop3

Re: Connection problems
 

tried deleting lan connection & restarted pc still won't connect

Re: Connection problems
 

Can you ping the router from the non connecting PC?

Re: Connection problems
 

still getting incoming mail error message after changing from pop3
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scuse the ignorance how and what am I looking for when I do this?

Re: Connection problems
 

IN win XP start menu > accessories > command prompt

type ping 192.168.2.1 (I beleive that's the IP of your router)

Tell us the result

Re: Connection problems
 

True, but slightly odd they are so far apart.

Still not posted ipconfig /all info from the non-connecting PC. Is the LAN connection on the non-connecting PC set to 'obtain IP address automatically' AND 'obtain DNS server address automatically'?

Try opening a command prompt and typeing

nslookup www.microsoft.com

(without the underlines LOL)

What do you get?

Re: Connection problems
 

packets sent = 4
packets received = 4

Re: Connection problems
 

OK, looks like the network connection is there so it's the internet setup on the PC that must be at fault.

Re: Connection problems
 

can you help me set this up?

Re: Connection problems
 

Can you confirm that both PCs have the same windows workgroup? Right click the "My Computer" icon and select properties, Computer Name

Re: Connection problems
 

See post 36 above (post edited, so you may have missed it).

Re: Connection problems
 

both mshome

Re: Connection problems
 

To try and setup the network - internet service lets first make sure you don't have any existing connectors.

Again open "My Computer",
from the rioght hand menus select "my network places"
select "view network connections."

If there are any connectors in there like "broadband", "dial up," delete them.

Now select "create new connection"

follow the wizard options:
connection type - internet
manual setup
connect using broadband setup that is always on

let the wizard complete then reboot the PC

Re: Connection problems
 

tried cmd nslookup www.microsoft.com
received error - "cant find server name for address 192.168.2.1
"non existant domain server"
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cant delete connections - disable?

Re: Connection problems
 

You can ignore that error, but do you get the rest, as below?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\John>nslookup www.microsoft.com
*** Can't find server name for address 192.168.2.1: Non-existent domain
*** Default servers are not available
Server: UnKnown
Address: 192.168.2.1

Non-authoritative answer:
Name: www.microsoft.com.nsatc.net
Address: 207.46.19.60
Aliases: www.microsoft.com


C:\Documents and Settings\John>
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At least that establishes that your DNS settings are OK.

Re: Connection problems
 

johnhorb
yes got the rest exactly the way you've got it.

Re: Connection problems
 

Presumably those are called something like 1394 connection, LAN connection or a name that matches your internet card manufacturer? if so you don't need to do anything to change those

Re: Connection problems
 

Hmm.. assuming this is on the NON-CONNECTING PC, you are getting out through the router OK.

Can you open Internet Explorer, go to tools/Internet Options/Connections and check that 'Never dial a connection' is set, then go to 'Lan settings' (on same page) and check that NO check boxes are ticked.

Re: Connection problems
 

ok what now?

Re: Connection problems
 

Do as Johnhorb says

Re: Connection problems
 

I've checked that 'Never dial a connection' is set, then go to 'Lan settings' (on same page) and check that NO check boxes are ticked.

Re: Connection problems
 

Does this PC have current antivirus software?

Re: Connection problems
 

norton antivirus warning that I need to renew in 21 days?

Re: Connection problems
 

Hmm.. without reading back through 4 pages of posts, any firewall enabled (eg XP firewall)? If so, try temporarily disabling, just to eliminate that as a cause. (The router firewall will protect you).

Re: Connection problems
 

router firewall is the only one enabled

Re: Connection problems
 

Have you checked your router settings to make sure you are allowing traffic from the non-connecting PC?

Re: Connection problems
 

Any idea when it last updated though?

Something odd is blocking the PC's ability to use standard internet settings. As John horb sayus, a firewall might be doing it, a virus migh also be messing.

As far as we can see if you have followed the setups here you should be able to use IE, from which your outlook express would then also work (if the individual mailbox settings were correct).

Re: Connection problems
 

could you tell me how I do that?

Re: Connection problems
 

Dont use Norton myself, but if you open the program there should be a setting that will show you the date of the last update file.

Re: Connection problems
 

performed a full system scan on the 20th of May 05
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Paul,
how do I do this - Have you checked your router settings to make sure you are allowing traffic from the non-connecting PC?

Re: Connection problems
 

That's over a week ago and doesn't tell you how old your definitions are. Is there any other information in the help, about box?
Try downloading the updates here
http://securityresponse.symantec.com....download.html

Re: Connection problems
 

Good point, but I would think this wouls affect ALL traffic. I think we've established that he can access the external DNS servers.

Re: Connection problems
 

definitions out of date 18th May - cant get access to norton on internet
to upgrade..

Re: Connection problems
 

Can you burn cd's on the pc that has internet connectivity or do you have a usb key or something that you can copy the file from the link in my above post? It's 7.5mb.

Re: Connection problems
 

able to burn cd & in the website - what now?

Re: Connection problems
 

Copy the definitions file to the CD, take the cd to the computer with no connection, run the file to update nortons anti virus files, run a full scan.

Re: Connection problems
 

latest definitions updated now waiting system doing a full scan.

Re: Connection problems
 

It may not solve the problem but at least you will know you are clean and nothing else is getting in the way of the connection establishing.

Re: Connection problems
 

scan finished, deleted 2 threats no change on non connecting pc
checked status of network connection on this - sending 100 approx packets and receiving approx 30 is this right?

Re: Connection problems
 

Not unusual as it will be checking with the router for connectivity, but those numbers should no be changing very fast if you are not trying to use the network
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Lets go back to basics then, ignoring the router. Has this PC ever been directly connected to the internet, broadband or dial up?

Re: Connection problems
 

guys, any more advice - apart from throw it in the bin

Re: Connection problems
 

Short of a reformat of the PC, I'm at a loss for suggestions now.

Re: Connection problems
 

it's never been connected to up until I tried it today with the same errors
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what's involved with reformatting?

Re: Connection problems
 

Reformatting - a complete reinstall of the PC software. The hard disk is wiped clean and then you reinstall windows and all it's software.

Before you reformat, make sure you have backups of all the data (but then you have that already dont you :erm: ) as you will want to copy that back on, and the installation disks and settings for windows, all the add on hardware drivers, togehter with other programs you have used such as the antivirus, wordprocessor, games, etc.