Webmail attachments using Firefox problem
 

Can't find anything using Google on this...

I find I cannot see email attachments when viewing my NTL webmail using Firefox. Internet Explorer has no such problem. I contacted NTL support and surprise, surprise they say they don't support Firefox so won't answer any questions about it.

Anyone know if it is possible to get Firefox to show attachments or is it something like NTL webmail requiring ActiveX or something that Firefox does not support?

TIA.

Re: Webmail attachments using Firefox problem
 

Not had a problem accessing NTLworld email on Firefox here, what attachments are you trying to access? Are they a certain file type?
Also do you have a pop up blocker installed that might be interfering with it?

Re: Webmail attachments using Firefox problem
 

I only have the firefox popup blocker enabled. I have just tried it with it off and it made no difference. All types of attachments are blocked. They all show if I use IE though.

If it works for you it must be me but I can't think what the problem is.

Re: Webmail attachments using Firefox problem
 

Do you have any other extensions installed? Also do you have a firewall or anti-virus programme installed?

Re: Webmail attachments using Firefox problem
 

Yes to both. The firewall bit can't be the culprit otherwise IE would have the same problem surely. The extensions are :
FireFTP
Download Manager Tweak
Tab Browser Preferences
Mozilla calendar

I'll get rid of them one by one to see if anything changes.
__________________

No joy :mad: All extensions removed, default theme, all options turned off/on for the most liberal settings. java etc enabled

Just to clarify. What I don't see is the hyperlink saying "Download attachment ..." for each attachment. In IE I do. I'm stumped and probably missing something obvious :dunce:

Re: Webmail attachments using Firefox problem
 

Hi,
I have the same problem using firefox but all works ok with IE so I guess it is something to do with Ntl webmail only supporting IE?

Re: Webmail attachments using Firefox problem
 

Ah so you don't see the actual download attachment link? That is a strange situation. Have you checked your FF options to see if you might have something disabled that should be enabled or something that just isn't ticked at all?

Re: Webmail attachments using Firefox problem
 

Like I said, I've turned positive things like Java etc on and blocking things like popups off. All to no avail. I've tried combinations of the above too. Still no joy.

Paul, you say yours works. What vesion of Firefox are you using and what settings do you have? If you don't mind me asking.

Re: Webmail attachments using Firefox problem
 

Latest version of FF, nothing unusual in the settings (don't think I have touched the default settings at all) and more extensions than you have lol.
Wonder if something needs re-installing for your firefox to work properly? Have you tried re-installing Java etc just in case?

Re: Webmail attachments using Firefox problem
 

I suppose it could be the Java that I am using. Does anyone know if the attachments stuff requires java? I'll uninstall both an re-install them (if that doesn't work I'll do a defrag :D I hear that's a good way to waste some time too)

Re: Webmail attachments using Firefox problem
 

Re: Webmail attachments using Firefox problem
 

Erm NTL uses a webmail client which (at a guess) is how the poster is trying to access his email ;)

Re: Webmail attachments using Firefox problem
 

I know about thunderbird. However, away from home I want to read the mail without downloading it necessarily on the host machine. That's why I use NTL's webmail.

BTW. I have now uninstalled everything and re installed it. No change! :confused:

Re: Webmail attachments using Firefox problem
 

Make sure you have cleared your temporary internet files out too, it could be that the page isn't loading properly and you have a damaged page in your temp files.

Re: Webmail attachments using Firefox problem
 

thunderbird isn't much use for webmail.

I don't have access to the webmail system, but open up the javascript console and see if any errors are present, at a guess they are using non-standard html or javascript to show the download link

Re: Webmail attachments using Firefox problem
 

did you uninstall the firefox and all of its folders?
i.e. the Documents & Settings > all users > mozilla > firefox or Documents & Settings > your computer name > mozilla > firefox

Program files > mozilla Firefox.

try to get rid of everything before you do a fresh install.

the program files > mozilla firefox is the program.

the documents and settings ones, are your preferences.

I will look at the config file to see if you have something off there.

ik

Re: Webmail attachments using Firefox problem
 

Tried deleting all settings and re-installing. Tried looking at Java console (no output). Still no different. I think I will try on a different machine that has never had Firefox on it and see what happens. (Then perhaps I'll try a couple of defrags to make me feel better :sleep:)

Re: Webmail attachments using Firefox problem
 

Webmail doesn't use Java (Javascript maybe, but not Java)

Re: Webmail attachments using Firefox problem
 

Tried it on another machine. Same problem. Perhaps it only works on non-windows machines.

Re: Webmail attachments using Firefox problem
 

is this what you mean?

ik

Re: Webmail attachments using Firefox problem
 

Web mail works fine for me on Firefox. Just click the attachment name by "Download Attachment" and the attachment is displayed. May be you have links set as black colour so it doesn't look like a link, have you tried clicking it any way or is the name not shown at all?

Re: Webmail attachments using Firefox problem
 

Yup, that's exactly what I mean. I can't see these attachment links in my Firefox. With IE they show up fine! I've tried clicking where the link should be but nothing happens so I don't think it is a colour issue. I'm using the default colours anyway. I must be doiing something really dumb.

Re: Webmail attachments using Firefox problem
 

I have tried looking at the source of the page in Firefox and in IE and they appear to be different. It's as if webmail serves a different page depending on the browser. Is this possible? I guess I will have to look a bit deeper. Trouble is I'm a C++ developer not a HTML/WEB type person.

Re: Webmail attachments using Firefox problem (Fixed?)
 

Hey, it started working. Not sure why. Some firefox/theme/extension updates were available this morning which I downloaded, not sure which and not sure if is just a coincidence but who cares :D all seems fine at the moment. Hope they don't go away again!

Re: Webmail attachments using Firefox problem (Fixed?)
 

well done, I could not say what went wrong then.

ik