missing space in my hard drive
 

hi, all
i had a problem with my 160gb hard drive which was made a sound, after i format it there is no sound
then i realised that i have lost more than 30gb of my space, i don't know where i made a mistake.
i have a 2 partition 1) C:108gb now (before it had a 140gb) 2) D: 20gb now

can anyone help me?

Re: missing space in my hard drive
 

If you have had noises from the drive and after formatting it you find it has dropped a lot of space you may find that you have lost a section of the drive due to mechanical failure. DO NOT rely on this drive anymore. What is the make and model of the drive and have you checked it's SMART status (if available)?

Re: missing space in my hard drive
 

sorry i didn't notice the model of my hard drive yet. i am sure that i'll get it tommorow
my computer says that i have total space of 127gb.
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what is the smart status?

Re: missing space in my hard drive
 

Is the drive in the system in your sig? (Acer Aspire). If so, it looks like a system that is not very old, and the drive should still be under warranty.

Re: missing space in my hard drive
 

I would suggest running Everest
http://www.lavalys.com/products/down...dlid=1&lang=en
run it, in the list on the left click the + sign next to storage and towards the bottom of the expanded list click on SMART. If the drive is SMART enabled it will tell you if it's ok or not.

Re: missing space in my hard drive
 

yes it is, i bought it 3 months ago
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thanks i'll try it

Re: missing space in my hard drive
 

In that case I would think it should not be making grinding noises or losing space. I suggest you have the drive replaced under warranty.

Re: missing space in my hard drive
 

do i have to ask a manufacturer of my hard drive or manufacturer of my computer?

Re: missing space in my hard drive
 

sounds like you don't have sp1 or sp2 so cant take advantage of 48 bit addressing? could you ever use more than 128GB?
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ah, sounds like it did. ignore that!

Re: missing space in my hard drive
 

yes, i have used more than 120gb. i had a noise after i used more than 120gb.

and i don't have sp1 or sp2

Re: missing space in my hard drive
 

This is a laptop isn't it? I think you should contact Acer, or the shop where you bought the laptop.

Re: missing space in my hard drive
 

no, its not, it is a desktop. ok, i'll try to contact acer. thanks
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i think replacing the hard drive is the good think to solve it. isn't it?

Re: missing space in my hard drive
 

If it's the drive it came with then it's the PC manufacturer, if the drive was purchased seperately and then installed it would be a return to the drive manufacturer.

Re: missing space in my hard drive
 

drive came with the computer. acer have a contact number start with 0870, it cost too much is it?

Re: missing space in my hard drive
 

Looks like a 50p a min job, might want to try the email address first to see if they answer quickly.
http://support.acer-euro.com/request/uk/index.html

Re: missing space in my hard drive
 

0870 is a non-geographic number, so should be charged as a national rate charge.

Re: missing space in my hard drive
 

no, they charge 50p , they mention here

Re: missing space in my hard drive
 

Try the email support option and if they don't respond within 24 hours I would call the support line. I don't suppose there is any other support number listed on the paperwork that came with the pc is there?
The repair center is in Plymouth so hopefully it won't take long to be sorted out for you. Make sure they don't expect you to pay to send the pc to them though ;)

Re: missing space in my hard drive
 

The out of hours support is 50 p/min.

0870 numbers are charged at national price. See http://www.ofcom.org.uk/media/mofaq/...70faq/#content
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Out of hours number is not0870 but is 0906. 09xx numbers are premium numbers.

Re: missing space in my hard drive
 

thanks paul, i'll email them tommorow, because i am not in my computer now(college).
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gareth, thanks for your information.

Re: missing space in my hard drive
 

i have got the hard drive model number, WD1600BB- 22GUAO
manufacturer: WESTERDIGITAL.COM

Re: missing space in my hard drive
 

Did you install Everest and use it to check the SMART status as that would give you a very easy to see indication of wether the drive is failing?
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Try this
http://support.wdc.com/download/inde...n&pid=4&swid=3
It's the Western Digital diagnostic software for hard drives. This or the Everest Smart test will indicate the condition of the drive so you can tell Acer customer support exactly what is wrong with it.

Re: missing space in my hard drive
 

WinXP out of the box cannot address more that 127Gb. You need to update to sp2. Sounds like when you got your pc it had sp1/sp2 on it but when you reformatted you only put original XP on it.

Re: missing space in my hard drive
 

i test the hard drive with everest, here its report
http://www.freefilebin.com/userfiles/jerenus/Report.htm

and also i test with some other softwares,
http://www.freefilebin.com/userfiles/jerenus/BOOTEX.LOG
http://www.freefilebin.com/userfiles/jerenus/error.txt

Re: missing space in my hard drive
 

Did you run the software from Western Digital? It would seem that the smart status of the drive is fine and since it's not making noises now we need to address the other point that has been raised. Have you installed SP2 to it yet?

Re: missing space in my hard drive
 

yes, i run the test, but i couldn't get the report now
i haven't install sp2 yet. i'll try after that thanks.

Re: missing space in my hard drive
 

Might want to install SP2 first, see if the space comes back and if it does I would suggest you monitor the drive for any future noise. A noisy drive is not a good sign to be honest.

Re: missing space in my hard drive
 

thanks paul

i installed the service pack 2 , and then i saw the missing particle,
i merged those 3 partiticles and format it.
after that it going well.
but my hard drive start to make big sounds.:(

Re: missing space in my hard drive
 

Sounds like one of the partitions you merged back onto your "Main drive" space is knackered. Did you ever run the hard drive diagnostics from the manuifacturer that I posted in one of my previous posts? If your drive is back to making a racket now you are accessing the full drive I would look to get it back for repairs or replacement.

Re: missing space in my hard drive
 

Don't pay acer's extorntionate prices for support:

01753 699200 - Customer Services
01753 699230 - Technical Support

Re: missing space in my hard drive
 

here is the SMART report by Western Digital Data LifeGuard Diagnostics

Re: missing space in my hard drive
 

what you mean?
:confused::confused:

Re: missing space in my hard drive
 

01753 699230 is the same as the 0870 number they advertise... but at a fraction of the cost... it's the geographic number behind their premium rate number...

Re: missing space in my hard drive
 

thanks for the information :)

Re: missing space in my hard drive
 

So does that report mean anything to anyone?

Re: missing space in my hard drive
 

Paul asked me to use it to test my hard drive.

Re: missing space in my hard drive
 

I know that, I was just wondering if anyone knew what the report meant, so you know what to tell Acer. Having said that, as you say the hard drive is making noises again, I think you should call Acer to have it replaced (under warranty). New hard drives shouldn't make loud noises. I think it's faulty.

Re: missing space in my hard drive
 

Was that the quick test or the extended test? Either way it looks like a lot of the readings are outside the threshold. I'd contact ACER for an RMA as the drive should not be making excessive noise. That noise could be a number of things that are a sign that something is failing on the drive.
You need to run the extended test to get the drive status code, without that you won't get an RMA very easily for the drive
http://wdc.custhelp.com/cgi-bin/wdc....p?p_faqid=1083

Re: missing space in my hard drive
 

yes, i ran the extended test, it says it passed.

Re: missing space in my hard drive
 

hi, i send my computer to acer on 8th of september and they returned in on 10th of september.

i opened the package and there is a page it says that new hard drive is installed and new OS also installed and they have found virus. at the end it says they haven' found any problems.
after a day, i started the disk defragment pro it's so slow and hard drive start to make sound again, but its bit slowly.
what acer doing in repair centre? how they can repaired it in a day? i don't know whether its new or same hard drive.

Re: missing space in my hard drive
 

I'd sent it back if it's making a noise. They'll get the message sometime :)