Remote Control Not Working - any ideas???
 

The remote control on my CFT 2100 has now stopped working!! Tried new batteries but still no joy. Neither the stb nor the remote has been damaged, dropped, etc, since it last worked. Any ideas anyone???

Re: Remote Control Not Working - any ideas???
 

time for a call to c.s. i reckon , cant see you having much problem in getting it exchanged :)

Re: Remote Control Not Working - any ideas???
 

Have you tryed pulling the plug on the stb? Is the light on the remote on?

Re: Remote Control Not Working - any ideas???
 

Turned the stb off at the mains, still no joy. There is no light on the remote???

Re: Remote Control Not Working - any ideas???
 

Calm down dear, it's only a remote control! :D

Ring CS & get them to order a new one.

Re: Remote Control Not Working - any ideas???
 

Done that, should be here next week. Not normally a problem, just that I am off work recovering from an operation and bending down to change channels is the last thing I feel like doing!! :Yikes: Why do these things always happen at the wrong time??

Also not convinced it is the remote. I also have a spare Jerrold remote which I have tried with new batteries and doesn't work either.

Re: Remote Control Not Working - any ideas???
 

Didn't want to start a new thread as we already had one running so apologies for encroaching on this one.....

Last week my favourites all changed back to the default channel order and since then the back button on my remote has stopped working, is this likely to be an issue with the box or should I ask CS for a new remote?

Re: Remote Control Not Working - any ideas???
 

what about if you use a pole for a mop or something? bit of careful poking :shocked: and u can get the channel changed no problems :p

Re: Remote Control Not Working - any ideas???
 

We had a problem with our remote the red light that comes on when you press a button was onone morning and wouldn't go out, we removed the batterys then put them back in pressed, a button and the red light came on and stayed on.

called CS they sent a replacement, a letter with it said return the faulty remote, and if no fault was found, or wear and tear, dead batteries or remote was not returned they would charge £15 quid.:mad:

So my dad decided not to bother as he thought that would charge him regardless.

Re: Remote Control Not Working - any ideas???
 

I had exactly the same thing a few years back, I thought it was a bit of a cheek to be honest. Why the hell would I be asking for a new remote unless the old one was knackered?

Takes the p**s if you ask me :mad:

Re: Remote Control Not Working - any ideas???
 

Hmm... we received a replacement remote from NTL because ours was knackered, we'd had it for many years and the back was held on with tape and it had teeth marks in from the kids and the clearly obvious fact we dont feed them enough (or at least so it seems... the lack of content in the fridge would prove otherwise).

The woman was very helpful, marked it down as a damaged remote and got us a new one sent out. No request for the original to be sent back or anything... it should be in a museum somewhere that thing, it's probably the longest lasting thing in the hands of the kids :P

Re: Remote Control Not Working - any ideas???
 

I had exactly the same problem and sent the old one back in the post with the red light constantly on - I was worried that the batteries would be dead by the time they received it and I would get charged, but I did not. :)

Re: Remote Control Not Working - any ideas???
 

why would you think a jerrold remote would work :confused: :erm: :D :D

Re: Remote Control Not Working - any ideas???
 

Because it appears to be the same remote apart from a slightly different layout of some of the buttons. At the very least I would have thought it would turn the stb on and off ???

Re: Remote Control Not Working - any ideas???
 

Well, the replacement remote arrived today (very prompt service from NTL :tu: ) but, just as I suspected, it still doesn't work :(

Just occured to me, the day that the remote stopped working was the same day that I was due to upgrade from anologue to digital. I had to cancel the appointment due to the fact that I had to go into hospital for an op at short notice. I am still receiving all of my channels as before, but would this have 'locked' the remote if they had started the 'ball rolling'?? :confused: What do you think???

Re: Remote Control Not Working - any ideas???
 

did the advisor check the remote was enabled on your account? in some cases analogue remotes need to be activated.

Re: Remote Control Not Working - any ideas???
 

Eventually got through to CS today, they are sending an engineer out next week to investiagte.

Re: Remote Control Not Working - any ideas???
 

Ok guys, I think I now know the problem but still can't get it resolved :mad: :mad:

I had previously arranged to switch from anologue to digital and had a date to do this. Unfortunealy, I had to subsequently cancel this appointment, as I had to go into hospital for an op at short notice. So they cancelled the digital upgrade but at the same time it appears they cancelled my anologue account :confused: I specifically stated that I wanted to stick with the anologue service until further notice :dozey:

Nobody seems to know how I am still receiving the anologue programmes, what with my account being cancelled, but this is the reason for the remote not working. :confused: So apparently what I need is for my anologue account to be re-connected and hey presto, everything should work again!

But, of course, this is NTL and its never that simple (as I've read in threads elsewhere). Basically, nobody wants to own the problem and get it fixed. :mad:

Firstly, I rang 'Faults' who confirmed the problem and told me to ring 'CS' who should be able to re-connect my anologue service. So I rang 'CS' who said they couldn't do it and I should ring 'Sales' as the account had been stopped and it was similar to setting up a new account. So I rang 'Sales', who said they couldn't do it because it wasn't a new account (I have an existing account number and the hardware, etc, etc) and that 'CS' should be able to do it for me :mad: :mad: What more do they want me to do??? I have already identified the problem for them (thanks to help via this forum) and it looks like they want me to resolve it as well :mad: :mad: :mad:

I am getting so wound up, all I want is for one person to own the problem and get my service working correctly.

Thanks very much to Shredder for helping me identify the problem and for trying to resolve it for me :) If only everyone at NTL was a good as you!:tu:

Re: Remote Control Not Working - any ideas???
 

has the engineer been out and sorted it for you yet?

Re: Remote Control Not Working - any ideas???
 

No!!!! They cancelled the engineer as they confirmed it was an account problem. They were going to re-connect my account (don't know if this has been done) but the remote still doesn't work :mad: :mad: :mad:

Re: Remote Control Not Working - any ideas???
 

oh no, what a nightmare! i have a friend who works in customers services who happens to work on your billing system i'll get him to check for you tomorrow if you like? you must be getting sooo frustrated? don't worry we'll get to the bottom of it!

Re: Remote Control Not Working - any ideas???
 

[QUOTE=greens]Done that, should be here next week. Not normally a problem, just that I am off work recovering from an operation and bending down to change channels is the last thing I feel like doing!! :Yikes: Why do these things always happen at the wrong time??

Also not convinced it is the remote. I also have a spare Jerrold remote which I have tried with new batteries and doesn't work either.

Just get your self a long stick mate!!;) :p:
__________________

No!!!! They cancelled the engineer as they confirmed it was an account problem. They were going to re-connect my account (don't know if this has been done) but the remote still doesn't work :mad: :mad: :mad:

Never mate nt hell wouldnt do that (NOT!!!!):mad: :mad: :mad:

Re: Remote Control Not Working - any ideas???
 

Tip - when quoting, put [ QUOTE = Name](but without the spaces) before and [ / QUOTE ](again without the spaces) at the end. This gives
. If you use the 'Quote' button, this is automatic, but you need to leve in the tags if you then edit the quote.

HTH