Are NTL ever going to sort out the email servers?
 

I just can't believe Ntl so continually blight what is IMO a good service (in terms of connectivity) by daily problems access/sending webmail email for the last 2 years. I've (not for the first time) now been sitting here trying to get access to important emails for an hour and a half - why so continually ****** off your customers like this over a small thing?

Re: Are NTL ever going to sort out the email servers?
 

Because despite advertising it as a positive selling point, within the organisation they regard it as a 'free add-on' and so therefore not top priority. I gave up on it years ago and subscribed to a separate, paid-for email service that is extremely reliable.

Re: Are NTL ever going to sort out the email servers?
 

What problems are you having??

Re: Are NTL ever going to sort out the email servers?
 

Is there any money for the company directly involved? No. So they won't bother.

It'll never get sorted, just as Tiscali's never did despite years and years of promises and 'upgrades'.

Having said that, with ntl mine's alright! But I realise it isn't for everyone.

Re: Are NTL ever going to sort out the email servers?
 

It's slow, and it's awful. And there's a reason for it - they bought the wrong hardware.

They seem to manage it like running Windows XP on a 386.

Re: Are NTL ever going to sort out the email servers?
 

Daily problems ?

I haven't had a problem with my ntl e-mail for months, what problems are you referring to ?

Re: Are NTL ever going to sort out the email servers?
 

Timeouts, login errors, SMTP errors - seems like daily (although there's the odd few days where it does work un-impeded) for the last 2 years.

Saying that it's a free service is B.S. - it's an integral part of the package I'm paying for...they use "email service" as a selling point as Chris T said so should deliver.

If Ntl themselves view this as a 'free extra' (which the blatantly must given it's lack of resources), they're in denial. Their customers certainly don't view it as a 'free extra' and expect them to deliver - don't they like satisfied customers?

Re: Are NTL ever going to sort out the email servers?
 

Don't get me started on this again.

They, like any other private company, are not interested in satisfied customers, only profits. People tend to think companies want satisfied customers at any cost, that isn't the case.

That's not to say I'm suggesting email problems are ok, they aren't, but they aren't going to fix them just to gain 'satisfied customers', they will only fix them if there's a profit in it.

If buggered email servers isn't a big enough churn driver to justify spending the money fixing it, then it won't get fixed...satisfied customers are not.

Therefore, people who find this a problem should really threaten to cancel. Stand up and be counted. This applies to any company, not just ntl. If you don't nothing will ever get done.

Re: Are NTL ever going to sort out the email servers?
 

In fairness, ntl have spent a bloody big fortune on upgrading their e-mail service. I have not seen any problems with my ntlworld accounts for a good while now, however I do realise that this isn't the case for all.

Re: Are NTL ever going to sort out the email servers?
 

Get a paid for email service, for £1 a week you can get youre own domain name, with your own email accounts, on fast reliable servers, and if you change your ISP you dont have to tell everyone your new email address.

Re: Are NTL ever going to sort out the email servers?
 

its not the spam i hate so much now its the cheek of ntl sending me a email's saying my email account is over the top and to empty my box,
cheeky swines if they didnt allow all the crap thru in the first place it wouldn't be would it ??? Dork's they are and yes i know its a auto trigger message that you can't reply to which is a real shame otherwise i would forward the spam back to them :mad:

Re: Are NTL ever going to sort out the email servers?
 

I've said it before, I'll say it again (I know this is, strictly speaking, off topic but I didn't bring the subject of SPAM up).....

I don't know how so many people end up with so much SPAM, I never get any..... Not one little bit..... Ever.....

Re: Are NTL ever going to sort out the email servers?
 

sorry guv please move me post most humble app's :) could have sworn i wos on der over thread damm key loggers :D

Re: Are NTL ever going to sort out the email servers?
 

Just out of interest.. you don't have Norton of McAfee installed do you?

Re: Are NTL ever going to sort out the email servers?
 

No I don't Simbr - it's strange though, I primarily access email from a secondary machine by webmail, though occassionally use the primary with POP (I prefer to avoid using it these days due to volume of spam/viruses). On many occassions I've found the pop3 works when the webmail doesn't and vice-versa.

Back to the main point, why would something like email cause such recurrant problems and be such a resource drain? Would it really be that expensive to fix permemently?

Re: Are NTL ever going to sort out the email servers?
 

I think that is probably true.Given that NTL is a national company broken into regions and that the equipment used in each region varies it is inevitable that some regions will produce a better quality of service than others. It may even be that within regions there may be pockets of good or bad service.

I'm sure we have all heard of the scenario where there are two immediate neighbours and one gets great service and the other does not.

Personally, I have found e-mail to be be much improved but do from time to time get timeouts and other difficulties but maybe I am one of the lucky ones. Touch wood.

Re: Are NTL ever going to sort out the email servers?
 

The webmail service is more of an "On The Go" service, It's designed for people who wish to check there email on the odd occasion whilst on the move.

Ntl do recommend that customers primary source of checking email is via a mail client (POP), However I do undertstand this can be frustrating.

What would you prefer as a customer, A slow webmail service from time to time or no webmail service at all?

If you do experience problems with the ntlworld webmail service (http://webmail.ntlworld.com), Why not try using a third party webmail such as http://mail2web.net

Re: Are NTL ever going to sort out the email servers?
 

Do you *really* want NTL to start trying to filter your mail?

I don't and I would find another ISP if they did. I'll decide whats spam and set up my system to filter it. I don't want NTL doing it for me.

Re: Are NTL ever going to sort out the email servers?
 

That has to be one of the biggest cop-outs I've seen here in ages. Imagine Ford saying "What would you prefer, power steering which works occasionally or no power steering at all?".

The fact that email is an add-on service (as opposed to something we directly pay for) is irrelevant - it is part of the service we are provided with and we should be able to expect it to work.

Re: Are NTL ever going to sort out the email servers?
 

Well said, have a rep. :tu: :tu:

Re: Are NTL ever going to sort out the email servers?
 

After all you have got a good point and I do agree with you, Im just trying to offer you a resolution.

Webmail.tesco.net
Webmail.which.net
Webmail.virgin.net

^^ These all get the same problem as ntl with the webmail service.

Re: Are NTL ever going to sort out the email servers?
 

I'd say the resolution most, if not all, ntl customers would be happy with is to get the mail servers working efficiently.

Re: Are NTL ever going to sort out the email servers?
 

The trouble connecting to the email servers was/is bad enough in itself, but I gave up their email altogether when I had cases of emails taking weeks or even months to deliver (the headers showed they had got stuck in NTL's servers), and in some cases going missing altogether (emails which were visible on webmail, but then disappeared when I checked later on).

The big problem with this sort of thing is that even if you think email is working fine, email could be getting delayed or going missing without you notice it. I don't know if these problems are fixed now or what, but I'm not taking the risk.

Re: Are NTL ever going to sort out the email servers?
 

ntl Deploys Advanced Openwave spam and Virus protection.

Re: Are NTL ever going to sort out the email servers?
 

All very nice I'm sure, but if the storage space is still only 10 meg then its useless...

Re: Are NTL ever going to sort out the email servers?
 

About time they sorted this out they've been talking about it for at least 18months.......

My Dad's ntlworld.com e-mail is getting so much spam that I've been forwarding it to my Linux server and trying to get spamassassin to pick it all up.

Lets hope the new system works!

Re: Are NTL ever going to sort out the email servers?
 

i will do the :welcome: :erm: :D :D :D :D

Re: Are NTL ever going to sort out the email servers?
 

heh, I dont remember you welcoming me when I joined :D

I, like someone earlier in the thread, have given up on the ntl mail service and have gone to a paid service. works out less than £1 a month for the domain and 5 pop3 mailboxes (all used up for the family :)) but its extremely reliable and well worth the money imo.

Although, I checked my old ntl mailbox earlier using webmail (as I often do because I sometimes still receive emails there) and it was amazingly quick! Needless to say, I'm shocked!

Cant say it'd make me use NTL as my main account again though :p

Re: Are NTL ever going to sort out the email servers?
 

sorry :( , here is the belated :welcome: :D :D :D