What the hell!!??
 

For some strange reason, at around 19.15 every evening for the past 3 days, I've been disconnected, but reconnected later on. Anyone have a reason for this?

Re: What the hell!!??
 

As no one else has replied................Have you got any enemies at ntl ? :)

Re: What the hell!!??
 

The Darkside works in mysterious ways:D

Re: What the hell!!??
 

With my limited technical experience, I'd hazard a guess that your signal levels aren't quite right.

We had the same trouble a few months ago. We'd be disconnected early evening and then be reconnected later that night (say, 11pm or later).

When an engineer called out he diagnosed dodgy signal levels and gave the explanation that the signals weren't bad enough to cause trouble during the day, but at night when everyone in the area came online, the effects were seen.

So, go to your CM admin webpage and check your levels.

Re: What the hell!!??
 

Re: What the hell!!??
 

Where is my CM admin webpage??

I keep losing my upload and would't mind checking my leveles....NTL have already changed my modem and supposedly fixed a fualt on the line but still the problem persists....I am now at a loss as what to do?

NTL do not seem to want to know anymore. :rolleyes:

Re: What the hell!!??
 

A while back I was getting disconnected at around 1am every day.. the modem and router are inaccessible at that time of night so I couldn't check on them but tech support blamed my router (which was functioning fine), however the uptime reported by DOSCDIAG showed that the modem was rebooting about this time. Problem eventually stopped and I still have no idea why.

Re: What the hell!!??
 

http://192.168.100.1 for mine ;)

user/pass both 'admin'

Re: What the hell!!??
 

I'm going to get back onto TS later.
__________________

UN and PW are both 'root' on mine.

Re: What the hell!!??
 

either will work.

Re: What the hell!!??
 

Make sure that you don't have a proxy explicitly specified and if you can't then get to the page reboot everything and try again.

Re: What the hell!!??
 

Don't you think I've already tried that? I've checked on the modem status page: the d/s power is pathetic.

Re: What the hell!!??
 

Ian's just trying to help you. He doesn't have to.

Re: What the hell!!??
 

If your downstream power is low, phone Broadback Tech Support. They need to check the line, and possibly send an engineer out.

Re: What the hell!!??
 

Appologies to Ian, I'm just irritated by this.

Re: What the hell!!??
 

wot exactly are good levels ? (number wise)

Re: What the hell!!??
 

Around 36-ish

Re: What the hell!!??
 

hmmm... well mine says:

Downstream Receive Power Level : -0.15 dBmv
Upstream Transmit Power Level : 50.75 dBmv

They seem quite a below and above 36 respectively... lol... is this bad? or am i looking at the wrong levels?

Although my service seems to be running fine... no disconnections, and speeds are fine...

Re: What the hell!!??
 

In which case I may be very wrong.

Re: What the hell!!??
 

Downstream Signal To Noise Ratio - 30db or above
Will probably stop working below 24db.

Downstream Received Power Level -
NTL Area ideal world - +/- 2.5 dbmv
Ex Cable & Wireless - -6 to -3 dbmv

Upstream - +8 to +58 dbmv

Taken from the gurus page found here

:D

Re: What the hell!!??
 

Upstream of +58 is the maximum allowable, it's not a good value to have. Up to about 55 is OK, above that you're in danger of needing more power than the modem is allowed to send out, and it'll either break the spec (most do) or drop off.