Laserjet 1012 problem
 

XP pro running an attached laserjet 1012. I tied to stop a print run but it wouldn't stop quickly enough (of course) :rolleyes: so I turned the printer off at the rear switch while I cancelled the print job.
Now I get an 'unknown usb device' error and the pc doesn't recognise the printer. This error occurs when I plug the printer into another PC as well. It seems that the printer isn't telling the PC that it is actually a printer. :confused:
I have tried re-installing drivers/ unplugging the printer from the wall socket....don't know what else to try.
Any suggestions? :(

Re: Laserjet 1012 problem
 

Look in task manager and stop the print spooler (spoolsv.exe) then try again.
Or reboot your comp.

Re: Laserjet 1012 problem
 

LOL - for a second i thought you had a problem with your Learjet - ah well :D

There goes my chance of a luxury flight.

As to your problem, swoop's suggestion dosent seem like it would work as it happens on mulitple PC's - is there anyway to hard reset the software on the printer? Like a key combo that resets it to factory defaults or something?

Re: Laserjet 1012 problem
 

Oopps my bad, teach me to read the full post :rolleyes: :knock: :sulk:

Re: Laserjet 1012 problem
 

YOu could try to do a cold reset:
http://h20000.www2.hp.com/bizsupport...ctID=c00058439
This generally resets the printers back to Factory Defaults.

Re: Laserjet 1012 problem
 

Assa one i was on about - Well done Liam... :tu:

Re: Laserjet 1012 problem
 

Have you tried another USB cable incase the data is stuck in the cable and can not be communitated both ways

Re: Laserjet 1012 problem
 

what ????? :shocked:

Re: Laserjet 1012 problem
 

Surely, simply blowing into the cable would clear it?

Re: Laserjet 1012 problem
 

I think he means if the cable is broke....

Re: Laserjet 1012 problem
 

:LOL: I'll have some of what he's :beer:

Re: Laserjet 1012 problem
 

Here is a pic of the error message..................
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Tried a cold restart....still no good.......nice idea though :tu:

Re: Laserjet 1012 problem
 

sounds more like the printer ....

Re: Laserjet 1012 problem
 

Have you tried it in a dif usb socket? New drivers maybe? Ive had this happen with a mouse never got that working again (edited as its not really funny :D )

Re: Laserjet 1012 problem
 

Shouldn't be, not touched it before this happened :confused:
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Thats what I'm thinking...but what to do about it? I'm getting fed up with buying printers.......this is the 3rd in 10 years :disturbd:
I'm wondering if there is anything I can do to the printer to get it to work....surely turning it off and on can't bork it? :erm: :disturbd: :(

Re: Laserjet 1012 problem
 

Unplug the printer, go to Device Manager and remove the device from there if you can.

Now go to your Printers folder and delete the printer that is installed there.

Power down the machine, and the printer, unplug the USB cable.

Now boot the PC back up and log in.

Now turn then printer on and let it settle, then plug the USB cables back in.

Re: Laserjet 1012 problem
 

Ive lost epsons just cuz ive cleaned the heads a certain amount of times,got a utility that resets epson inkjets nwo though :D

Re: Laserjet 1012 problem
 

Jezus - 3 in 10 years - anyone would think you were never out the printer shop - tell me do the guys know you by name now? Oh look - here comes that Ramrod bloke AGAIN, jez he's never out of here, i mean thats the 4th time hes been in in the last 10 years - i think he fancies me you know... There's NO way he needs to come in here THAT often otherwise. :D

Re: Laserjet 1012 problem
 

I aint done the lol for a while since bifta said something but thats a lol lol lol :D :D :D

Re: Laserjet 1012 problem
 

Got these links for you ..

http://h20000.www2.hp.com/bizsupport...odTypeId=18972
http://h20000.www2.hp.com/bizsupport...ctID=c00100892
http://h20000.www2.hp.com/bizsupport...ectID=bpl11421
http://h20000.www2.hp.com/bizsupport...ctID=c00096429

You could also ... remove the Drivers & Software, then remove the USB Root HUB device, and reboot
reinstall drivers and software.

Re: Laserjet 1012 problem
 

Just did.....seemed to work (as in it said new hardware found--installed and ready to use) but then I got the same error message again once it had a think about it. :mad:

Re: Laserjet 1012 problem
 

what he said :) only do a good search for left over files and delete before you try to reinstall, xp has been known just reinstall the old drivers without giving you a choice

Re: Laserjet 1012 problem
 

Raistlin's advice sounds like it might be worth a shot.

Re: Laserjet 1012 problem
 

The manual for the printer
http://h200001.www2.hp.com/bc/docs/s.../c00189344.pdf
in case you lost it ;)

Re: Laserjet 1012 problem
 

Yeah - but remember here folks this happens on more than one PC, which puts the blame IMO on the printer and not the PC.

Re: Laserjet 1012 problem
 

Good point...

Re: Laserjet 1012 problem
 

If all else fails ... ring HP

Re: Laserjet 1012 problem
 

Trying that atm. When loading the driver from CD I get this error..........

Re: Laserjet 1012 problem
 

ok, remove any entries from the Registry that were left behind.

Re: Laserjet 1012 problem
 

You are logged in as Admin right?

Re: Laserjet 1012 problem
 

Definitely! :D
Just re-tried the software install...........all went smoothly and printer now seems to work :)
...so wtf was that all about? :erm: :confused: :rolleyes:
...anyway............thanks for all your help.........especially Raist & Nem :tu: :)...........I love this forum :D

Re: Laserjet 1012 problem
 

You beat me to it.....

Re: Laserjet 1012 problem
 

So how come it happened on two PC's then? :confused:

Re: Laserjet 1012 problem
 

I recon the printers 'chip' was a bit confused? Wierd! :confused: Maby the PC interrogating the printer during the fresh install did the job.......

Re: Laserjet 1012 problem
 

Yep, sounded like the USB controller in the printer had its knickers in a not. A combination of things will have cleared it.

Leving the power off long enough for anything stored in the buffer to clear.
Removing the devices from the PC will have allowed the PC to re-discover things from scratch.
Rebooting the PC without the USB cable will have helped the PC to sort itself out.

Re: Laserjet 1012 problem
 

Interestingly, I left the printer power unplugged all night to no avail. The problem was occurring on both PC's so it had to be stemming from the printer. The re-install must have changed something internally in the printer to make it work again........so the usb controller must have been the source of the problem.