Troubleshooting
 

Hi guys i'm a telewest Customer Care advisor if you have any problems regarding your services or need troubleshooting add a note and i will respond as soon as i recieve

regards

Re: Troubleshooting
 

hi, welcome to the forum. I do have a problem with the tv service, after the last update to software (when the volume bar colour changed) the tv picture and the mini-guide have shifted a lot to the left cutting out some of the picture (this is more eveident when the box is in RGB mode), is there any plans to fix this and if so, when?

Re: Troubleshooting
 

:welcome: Mr TW employee. :D

Re: Troubleshooting
 

Welcome to CF, and thanks for helping out :)

Re: Troubleshooting
 

Im sorry to hear about this, if you can make me aware of how long your service has been like this? if you are at home if i could have the serial number of your box or your customer reference number to check the switch which you are connected to (e'g previous faults, reported problems)

Alternativley go to your TW Interactive Home screen, then click on settings, then go to the display screen, click ok and check the 3rd box down for wide screen format (looking for alignment)

Any problems please let me know

Re: Troubleshooting
 

Nice to have another helpful person join the forums. Enjoy your time here.

Re: Troubleshooting
 

not a problem I' am in work till 5 tonight and back in from 8 onwednesday morning so will respond when arrive back if not available

Re: Troubleshooting
 

TWE, welcome to the mad house that is Cable Forum.

With more people like you signing up, CF looks set to remain one of the premier help sites of its kind around.

Re: Troubleshooting
 

Hi and :welcome: to Cableforum.

Nice to see some Telewest presence on here. As it appears that you are posting from work, what are Telewests views on helping in this fashion?

Re: Troubleshooting
 

we have a designated quality control team that checks each forum that is known to Telewest and Blueyonder in the UK, the information is then passed to the technicians in each are we service also the changes are then placed on the blueyonder and telewest websites and also our intranet service which we check for every call made to us

Re: Troubleshooting
 

Now that sounds like customer service. :tu:

Re: Troubleshooting
 

Really :eek:

So is Cable Forum officially "known" to this team then ?

I hope ntl are reading this .....

Re: Troubleshooting
 

this has only taken effect from the previous Monday as some customers are finding it hard to use Blue torials on the Blueyonder web page. As im pretty sure there are many people who are dissatisfied, and between my calls i have been assigned with responding to as many as possible

Re: Troubleshooting
 

You got that wrong Paul! You should have said: :)

Re: Troubleshooting
 

This service is here to control quality we understand people are finding it difficult to use. So between calls i have been designated to answer as many as possibles
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cable forum is known to all service providers, i'm not aware if they respond to notes placed on but all are read by each company

Re: Troubleshooting
 

Either way, I think it's fantastic you're officially sanctioned. WTG Telewest.

Re: Troubleshooting
 

NTL certainly know about Cableforum and its predecessors but have failed up to now to take advantage of the opportunities and feedback provided. I have suggested a similar system to Simon Duffy in the past and he told me he would consider it but nothing doing yet other than the meeting with Mick and Simon which could eventually lead to something similar.

Re: Troubleshooting
 

What a refreshing scenario.

I used to offer plenty of help but got clamped somewhat by my employers.

Re: Troubleshooting
 

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hi i have a analogue box it seems to have stuck ot self on one channel the trouble channel the picture is waivy but the sound is clear i have tried to change channel from box and remote but it wont do anything it stays locked on this channel please help

Re: Troubleshooting
 

Would this be the box you say (in your other post) that you "bought from ebay" ? Such a box is unlikely to have been legally sold, and as such you are not likely to get any help from a TW employee.
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FYI: TelewestEmployee has not logged in since mid April anyway.