Samsung box swap problems
 

If you have had your Pace STB replaced with a New Samsung STB, and had problems with receiving DTV or BB, please vote YES.

If you have had your Pace STB replaced with a New Samsung STB, and had NO problems with it, please vote NO.

If you haven't swapped your Pace box for a Samsung box, then this Poll is not for you ;)

Re: Samsung box swap problems
 

I put I've had problems, but they're not severe issues really.
The box doesnt save all my favourites and thinks its a good idea to jiggle them about now and then and in recent weeks the picture on some terrestrial channels (through the NTL box) have had a shadow effect on intermittently so will have to phone them up sometime soon.

Re: Samsung box swap problems
 

the only thing i've noticed is that the picture might stick for half a second now and again. It does this on all channels all the time at random times. A couple of times its done an effect like pausing a dvd and pressing forwards a few times. Anyone know if there's something I can do about this one. Is it a known fault that can be cured?

Re: Samsung box swap problems
 

I often find that Channel 5 and E4 freeze for no reason (just those two channels - which confuses the hell out of any CSR I talk to about it). When I phone NTL, they often send another "hit" to the box and that cures it for a few days, but it comes back.

Re: Samsung box swap problems
 

any way you can make it so peple that can not vote can see how it is going ?:dozey:

Re: Samsung box swap problems
 

click on "view poll results" on the bottom right of the poll

Re: Samsung box swap problems
 

thank you must use my eyes next time @@

Re: Samsung box swap problems
 

Getting my Pace swapped out on Friday, i had a full BB install by the the tech guy (£15) will this carry over for the new install? or am i gonna b on to CS on Friday to talk me through it?

Re: Samsung box swap problems
 

Re: Samsung box swap problems
 

I've lost my TV package and I've not had my broadband speed upgraded to 2Mb as promissed. :mad: :mad:

Re: Samsung box swap problems
 

Re: Samsung box swap problems
 

Ooops, clicked the wrong one because I'm a moron. Could a passing mod please remove one vote from "I had problems", and add one to "I was fine" (and then delete this post)?

Thanks!

Re: Samsung box swap problems
 

What a nightmare, got new STB on Friday afternoon, no channels came on, waited till 7:30pm called CS heguy said my new box had not been initilized or what ever, said get back onto instalations, got them Sat am they gave me another box at 4:30pm in was never activated till i called CS this morning, a full weekend with no service not a mention of compensation for there screw up............. come back $ky and BT :(

Re: Samsung box swap problems
 

Not sure what went wrong with the TV package, but just swapping the STB doesn't get the speed upgraded. The techies _could_ do it, but if not it's another call to customer support I'm afraid. They can do it without a visit (if the Samsung is installed).

Beware techies encountering routers and SOHO Intranets. They will just walk away from any problems they encounter. I was left with no connection, and they hadn't bothered to check if my crossover Ethernet cable would still work (which it wouldn't). Fortunately I have expert contacts...

Brian

Re: Samsung box swap problems
 

:welcome: to CF Brian.

Re: Samsung box swap problems
 

Had to have my pace box swapped, as it was constantly freezing.
New Samsung has been OK from day one, got it activated in 30 minutes, after a quick call to customer services (engineer said to wait 2/3 hours) but I waited till he'd gone, the guy at CS got it all going instantly as soon as I'd rang. Don't have broadband probs, as I've got seperate cable modem as part of the NTL 3 for £30 deal (1 meg internet,telephone & tv package).

Re: Samsung box swap problems
 

We've had picture and EPG sticking issues since the Samsung was installed, but we've just put up with it. Since the upgraded software (Bromley CR3 upgrade not VOD) arrived several days ago i've not seen one single glitch. Co-incidence? We shall see :)

Re: Samsung box swap problems
 

Same here in Birkenhead.

Re: Samsung box swap problems
 

I had been having problems for 7-8 months with my Pace box. Pictures freezing, no picture at all, no interactive. I have had 3 pace boxes in that time with no apparent improvment. I had a Samsung fitted 2 months ago and have had no problems since, a rock steady picture, and an interactive sevice that works every time.

Re: Samsung box swap problems
 

I was having major problems with the Pace box, changed to Samsung, activated in 30 mins and no problems at all, everything is working much better, even the remote.


I've condemned myself now :Yikes:

Re: Samsung box swap problems
 

I had no problems at all.
Also had one of NTLs Best Senior Engineers fit it
( better not mention senior or he will comment)

Re: Samsung box swap problems
 

I've voted yes but like some other posts it's minor problems like certain channels sticking, S4C is the worst whether the subtitles are on or not.

The interactive and channel changing are a lot quicker than the PACE.

Re: Samsung box swap problems
 

Swapping to a Samsung box solved a lot of problems for me. P2P no longer crashes the box, and interactive services now work some of the whereas they never used to work on my Pace box.

The picture quality hasn't changed though. It was s***e before and is still s***e. This is a long running problem I seem to be lumbered with. I'd move to Sky digital if I could. I haven't notice it freeze though, so I have to be thankful for small mercies. Although... the now and next box/changing channel seems to be taking longer and longer by the week to happen (like with with the Pace box), although when I first got the Samsung, it was instant.)

I voted no in the poll though, despite the fact I still have problems, the service is still better than with my Pace box.

Re: Samsung box swap problems
 

Switched boxes from a early pace 4000 to new samsung at the weekend. Guide loads up instantly interactive is alot quicker the only problem I have is my programmed all in one remote wont allow me to press the same button twice. This is weird as its programmed fom the same NTL remote that I'm still using. Might go get a better all in one. Defo an improvement as I have RBG loop through and RGB is also enabled on the sammy box it was S-Vid on the old pace.

Re: Samsung box swap problems
 

I swapped cos the old box conflicted with the plasma and kept going interactive when i pushed the channel up down button,since i've had the samsung no probs with it

Re: Samsung box swap problems
 

;)Intstall today, faster EPG,VOD Great!;)

Re: Samsung box swap problems
 

E4 Freezing is a known problem, since it first started airing...and no one has worked out what causes it yet...

Re: Samsung box swap problems
 

digitally enhanced cordless telephones ( DECT phones) near the set top will cause E4 to freeze when in use,have seen pics of the tech people proving it ;)

Re: Samsung box swap problems
 

Have you seen it recently? That should have been fixed in early 2005.

FWIW, I know of no current problem with E4 freezing. There was one in the early days of the V+, but that seems to be fixed. If anyone still has this fault, please let me know.

Re: Samsung box swap problems
 

Yea that was a problem a few years back.

E4 still freezes for alot of people, requiring a full reboot.