hyperlink problem
 

Hi,
when creating documents at work and put a hyperlink to our work website, it doesn't work when i click on the link.....explorer just has page not found...then if i click refresh it finds the page...does anyone know why.?

This is a fresh doucment and not protected!

Thanks

P

Re: hyperlink problem
 

What's the link in the word document ?

Re: hyperlink problem
 

its just to our website..



www.aci-solutions.net

Re: hyperlink problem
 

ok, when you click on the link, what is the url in the address bar ?

Re: hyperlink problem
 

The url in the address bar comes up as our web address....then if you click refresh it works.

Re: hyperlink problem
 

Probably just a problem with the transparent proxy cache perhaps.
I've had this before, updating my webspace and getting these page not found errors when I imediately test it out until I force a refesh.

Re: hyperlink problem
 

You've lost me. i don't have a clue what you are talking about....is it a problem or is it just our server/webhost?


What can i do about it?

Re: hyperlink problem
 

can you press Ctrl & click the link this would probably take you to the page.

ik

Re: hyperlink problem
 

No that doesn't do anything at all.

Re: hyperlink problem
 

how about ctrl & F5 on the browser or emptying your cache/temporary internet files, then see if the lin takes you straight to the page.

ik

Re: hyperlink problem
 

I clicked the link and got cannot display....then did the ctrl +F5 when in the browser and it came up....what does that mean? What doe sthe ctrl F5 do?

Re: hyperlink problem
 

Okeydokey.
NTL operates a proxy cache system. When you request a web page/link it will bring it from its cache. The reason for this is to reduce NTL's bandwith traffic coming in and out of its own network (which it would have to pay for). Unfortunatley, the downside is that you are often served up old pages or dead links because the cache has not been updated. If you make a change to your website and then immediately test it out you can often find that you'll get a dead link or a page not found unless you force a full refresh in your browser (hold CTRL key and click refresh). If you can then use the link/see the page after a refresh then it is the proxy cache that was to blame. The CTRL refresh forces that particular browser request to bypass the NTL cache for the requested address.

Re: hyperlink problem
 

THis is at work...we're not on ntl....we are networked and our website is hosted with easily.co.uk.

Re: hyperlink problem
 

I'm using NTL merely as an example. Many other interner service providers also use a transparent proxy cache. What is your work's internet service provider?

Re: hyperlink problem
 

I think its demon. I'm still a little confused...

Re: hyperlink problem
 

it is like forcing a refresh but should get rid of old the old page in the temp files/cache some say it does some say it does not.

but to be sure, clear the temp internet files/cache depending on your browser.

ik

Re: hyperlink problem
 

Well, if that confused you then get some more confusion and read this....:)...
http://www.demon.net/helpdesk/techni...faq/proxy/#ie5

Re: hyperlink problem
 

No, still doesn't work...cleared my cache (temp internet files). also checked the settnings and the new webpages was set to automatic. ..the site has been posted for over a week now and surely should be available when i use a hyperlink from word.

Re: hyperlink problem
 

Does it work OK if you create a weblink in Word to a completely different website or is it all weblinks you put in word that causes the problem?

Re: hyperlink problem
 

just put a link to nthellworld under my link and it worked fine.

Re: hyperlink problem
 

OK, try putting a questionmark at the end of the link you were having problems with and try that. (this should automatically force a refresh).

e.g. just as an example for syntax, "http://www.flubflow.com?"

Any joy?

Re: hyperlink problem
 

No, it still doesn't work, even with the question mark??

Re: hyperlink problem
 

I'd ask your network admin what's going on - it's possible that there is some weird DNS entries or proxying set up (he'll know what these mean).