2 meg upgrade Billing Bromley platform STB
 

Just out of interest anyone got a bill since upgrading to 2 meg.
I have just received mine and am quite happy .
You are now getting paid for having NTL BB. £517.34 CR from NTL

Re: 2 meg upgrade Billing
 

Not yet but it should be interesting to see :confused:

Re: 2 meg upgrade Billing
 

If its out like mine it will be ;) will keep you updated
could buy a new puter with the savings :angel:

Re: 2 meg upgrade Billing Bromley platform STB
 

zeph? rofl as in loonyasylum server? :P

Re: 2 meg upgrade Billing Bromley platform STB
 

But hold on, doesn't that just credit your ntl account? ;)

Re: 2 meg upgrade Billing Bromley platform STB
 

yes , but it would be interesting to ask and see if the credit could be refunded to a bank account , or maybe keep quiet and get free internet etc till the credit runs out :D :D :D :D

Re: 2 meg upgrade Billing Bromley platform STB
 

Hmm interesting first post, I hope your future ones will make more sense. ;)

Re: 2 meg upgrade Billing Bromley platform STB
 

hi and :welcome: to the site , any chance you could clarify that post :erm: :D

Re: 2 meg upgrade Billing Bromley platform STB
 

lol sorry very off topic :p

nah i have a feeling zeph might be the admin of a cs server i play at, as i remember him mentioning having 2mbps ntl, delete mods if you feel it's needless ;)

sorry!

still though be wary about ntl's billing, my dad had a strange occurence with it...

we'd had ntl bb at our address for over a year, via STB, but he moved back to his mums for about 6 months, while there he opened a new account, cancelling the old one, and had 600kbps service via a standalone modem.

few months later he moved back in, and moved the internet with him, engineer came etc. re-fitted it, but the strange thing was he wasn't being charged anything for it, no statements came through, and no money was debited from his account so we were quite happy, having free internet access, until 12 months along the line, he got a letter at the old address (his mums) stating that he owed ntl approx £170 in unpaid bills.

turned out they had moved over the hardware i.e. cable modem, but not bothered to change billing over to the new address, hence the bank wouldn't allow the debits because ntl were using the old address

so be wary when it comes to ntl's billing procedures ;)

Re: 2 meg upgrade Billing
 

I hope you know better than to think you'll be keeping that when it's audited :)

Re: 2 meg upgrade Billing Bromley platform STB
 

Now, my NTLly friends...

Bill came today.

"Broadband Internet 300K (note the incorrect case) - £5.14
Broadband Internet 1MB - £12.85
Broadband Internet 1MB - £17.99"

Now, I see that they've done part of the month at 300k, and part at 1Mb. But why are they charging another month in advance?

Re: 2 meg upgrade Billing Bromley platform STB
 

When did you upgrade?

Re: 2 meg upgrade Billing Bromley platform STB
 

Re: 2 meg upgrade Billing Bromley platform STB
 

Nottingham customers tend to have broadband charged in arrears and if you upgrade your speed they are moving you to payment in advance. I have just had the same happen with the bill I received on Saturday and am not amused. It would have been nice of NTL to have included an explanation of what is happening and more preferably have written to every customer who is being charged in arrears telling them about the move to payment in advance.

When I got the bill and saw the payment due it made me look at what I was getting for my money and prompted me to look at my telephone provider. I have stuck with NTL for the phone although my bill would be slightly cheaper with BT due to NTLs connection charge on some calls and BT having the friends and family discounts together with the ability to use many 3rd party providers. Free fully itemised online billing with BT is the final clincher.

So, well done NTL for not letting us know that you are going to alter our billing and hope that the extra months broadband charge that you are getting out of me this month will some way compensate for the loss of all revenue from me for the telephone service. :mad:

Re: 2 meg upgrade Billing Bromley platform STB
 

Hi There,
I've been reading this forum for a little while now and I recieved my bill this morning.

It doesn't quite make sense and I'll probably end up calling Customer Services.

I've been billed twice for the same date range: £24.99 for 750k and £24.99 for the 2MB.

Now I'm sure we have to pay up front as when I've upgraded in the past e.g from the old 300k to the 750k you were billed a month up front.

So why am I being billed up front again? Does that mean I get a month refund on my next bill for the old 750 speed? I upgraded on the 8th and they never said anything about the billing as it's a free upgrade.

Re: 2 meg upgrade Billing
 

Off course i know better have sorted it out now, it was a little NTL finger trouble.

You see thats the problem with me far to honest.:D

Did you think i would just keep quiet, i know NTL they would realise the mistake eventually next year next month next week but eventually :p: .

You need more customers like me helpfull and honest :angel:

And what excellent service from all the NTL associates involved in sorting it well done all at Belshill and Manchester ( daniel excepted;) ) :tu:

Re: 2 meg upgrade Billing Bromley platform STB
 

that is interesting Ian, I also have been billed 'twice' for my broadband and as I proxy via Nottingham, I wonder whether that is where my bill originates, also?

I said in another post that I will wait till next months bill to see how it shakes down.

If they have indeed brought forward the billing to 'in advance', it won't be a major problem - less to pay when you cancel :jk:

I think it will turn out to be a quirk of upgrading to 2Mb on 9th March with a billing date of the 10th and it will be sorted on the next bill - but, as ever, I'm ready to be wrong ;)

Re: 2 meg upgrade Billing Bromley platform STB
 

that was nicely slipped in :LOL:

Re: 2 meg upgrade Billing
 

:LOL:

No comment at all sir ;)

Re: 2 meg upgrade Billing Bromley platform STB
 

Correct, and you might be?

Re: 2 meg upgrade Billing Bromley platform STB
 

Just received bill for this month and it states something like:

750k STB Internet 24.99CR
2MBit STB Internet 24.99

So we were refunded a month's worth of 750k and charged a month's worth of 2MBit. Seems like a waste of ink must be how the billing system works tho.

And Im still waiting to find out pacey2g's Alias!

Re: 2 meg upgrade Billing Bromley platform STB
 

Just received my bill and I also have been charged for 2 periods, last month and next months.

Thanks Ntl, now I have to explain a £50 broadband bill to my wife :mad: - Leicester area btw.

It would have been nice if this was made clear on the update page :rolleyes: