ntl: Q4 Results
 

ntl today released the Q4 results. These show they now have 1.3 million BB customers.

Re: ntl: Q4 Results
 

Good results those in anybody's book. Also means qualifying staff should get their well deserved bonus.

Re: ntl: Q4 Results
 

Yay!!! That should be a shiny new Ipod for me then courtesy of Ntl :tu:

Re: ntl: Q4 Results
 

Not including those broadband customers on Virgin and Tesco ADSL, by my reckining that is nearly 3M Internet subscribers on the ntl backbone if you include dial up also :)

Re: ntl: Q4 Results
 

Wooooo!

That means I'll get my bonus in April even though im no longer employed by them well done NTL

Re: ntl: Q4 Results
 

Well I'm pleased about getting my bonus, spending money for New York for when I go at the end of April :tu:

Re: ntl: Q4 Results
 

:rolleyes: So, am I right in assuming that if NTL hadn't crammed more users in nobody would of received a bonus? Does customer satifaction not play a part?

Re: ntl: Q4 Results
 

You know what. I was waiting for this to become a free for all dig. Why dont you just say what you need to say instead of going the long way round ?

Re: ntl: Q4 Results
 

If customer satisfaction could be measured in such tangable terms such as financial reports, I'm sure ntl's would make very interesting reading.

Ofcom publish a complaints league table for Telecoms customers, so that is a gauge of sorts. :)
__________________

LOL, you know it :)

Re: ntl: Q4 Results
 

No Bonus for me :( not been at the company long enough to be eligable! :td:

Re: ntl: Q4 Results
 

No, your not right. :rolleyes:

Re: ntl: Q4 Results
 

Looks like Ireland could up for sale.

Re: ntl: Q4 Results
 

Yes, I noticed they were looking at "strategic alternatives".

Re: ntl: Q4 Results
 

Everything has a price tag...

Re: ntl: Q4 Results
 

No you wouldnt be right at all, we get our bonus if the company has displayed customer satisfaction AND been profitable.

It is based on Churn (how many leave) against (how many sign up) and how many are saved from leaving.

So take your smarmy comments elsewhere...and for the record I am no longer employed by NTL.

Re: ntl: Q4 Results
 

smarmy comments? I wasn't the one boasting about the bonus coming my way... I was simply stating that IF NTL give their staff a bonus everytime they add X more customers [which is they way it reads so far in this thread], what incentive is there to try and keep the current customers happy? None that I can see...

Re: ntl: Q4 Results
 

From what gooner4life has just said the bonus is related to churn amongst other things. So there is every incentive to keep customers happy and retain their custom. From what has been said it would appear that ordinary NTL staff getting bonuses is a sign that they and the company are doing things right.

Re: ntl: Q4 Results
 

It's lots of factors together that determine whether we get a bonus or not. Factors such as net customer figures (to include new/retained customers), upping average revenue per customer, and saving costs throughout the rest of the business. Working at ntl is painful at the best of times, and if the powers that be say they want to give me a little extra for the back breaking work that I and the majority of all associates across all divisions do, then I'm not going to refuse it. Nor be ashamed about it. :shrug:

Re: ntl: Q4 Results
 

Take it you're not aware of the FREE speed upgrades? Additional channels added every month.....I would go on but I can't be bothered

Re: ntl: Q4 Results
 

Far more to it than that, and you demonstrate your ignorance in posts like this.

Those staff eligible for the bonus (I am not one of them) have thoroughly deserved it having worked hard through a year of change, uncertainty and redundancies and yet still managed to achieve good figures for the company. Yet still you begrudge them a small amount of extra pay (last time it was only a couple of hundred quid).

Do us all a favour and take your negative rubbish elsewhere.

Re: ntl: Q4 Results
 

People - the subject of this thread is the Q4 results, can we please move on from talk about any bonus as it's obviously only going to cause friction. Thanks. :)

Re: ntl: Q4 Results
 

You will always have those that complain about anything just to get there 15 mins of fame :)

Re: ntl: Q4 Results
 

ntl isn't the only company I've worked for that gives it's employees a bonus and I'm very happy with it. I've worked hard over the year and it's nice any company rewards its workers, I wouldn't begrude anyone receving a thank you from their employers be it cash or a gold clock.....

Re: ntl: Q4 Results
 

I'm certainly against it. for the time being anwyay cos I never got one haha. Not at the company long enough god dammit:erm:

Re: ntl: Q4 Results
 

Reading the links from ntli's share info over on Yahoo! alot of the reports comment on the poor number of net additions. I get lost with all this.

Interesting to see they have kicked aload of non-payers out :tu: Well done NTL!

What is the difference between the net customer added and gross customers added?

http://yahoo.reuters.com/financeQuot...1546292_newsml

Re: ntl: Q4 Results
 

Gross customers added is the number of new customers coming to NTL. Net customers added is the gross figure minus the customers that have left NTL.

Re: ntl: Q4 Results
 

Net customers added = churn (another term for it).

Re: ntl: Q4 Results
 

No, churn is the number of customers lost during the period. Percentage churn is the number of customers lost divided by the average number of customers during the period.

Re: ntl: Q4 Results
 

Thanks for clearing that up for me :)

Re: ntl: Q4 Results
 

Thing is, harsh though it sounds, if you're new then you didn't help to create the results the bonus is based on.

Perhaps a pro rata bonus should be available if you've worked during the period the figures cover.

Re: ntl: Q4 Results
 

ntl have still lost almost half a billion pounds in the last year, and are losing gradually telephony and TV customers.

The saving grace is the broadband service, at least as far as customer numbers are concerned.

Re: ntl: Q4 Results
 

:rolleyes: There is always one, in fact there always seem to be a lot more than one :rolleyes:

Re: ntl: Q4 Results
 

Given the tough conditions in the Telecomms/TV/Internet markets, and the increasingly levels of competition, those results are bloody brilliant, and are a tribute to what is slowly looking like better management.

The call centre consolidation is now starting to bear fruit...note the number of people recently who said they got through quickly to customer services, and at a busy time too (speed increases).

The company are slowly losing less and less money. In due course this will turn into profit. The services are getting better and better, upgrade work actually takes place now, and customer numbers are increasing rapidly.

Churn is falling overall, but remember they just sacked all the retentions staff and set up a new department in Teesside and Coventry, this has barely been running three months and will take time to bed in and achieve results.

Plus they are getting shot of the scrotes who won't pay their bills. Bravo!

As I said, it's a fantastic set of results overall and I was pleasantly surprised as I expected them to be worse.

Re: ntl: Q4 Results
 

Just wondered...whatever happened to the merger?

Re: ntl: Q4 Results
 

Well, the customers are happy with their new speed (those that have it anyway), the staff are happy now that they have their bonus.
The caps will go away if we all ignore them.

Happy days all round.

Re: ntl: Q4 Results
 

No it is not it is based on the net movement in the subscriber base.

If you start the period with 100 customers, gain 20 customers and lose 20 customers you end the period with 100 customers. However they are not the same customers, only 80 of them are the same. The churn in this example is 20%

I think that means we are both right, but I'm to tired to compute that!

Re: ntl: Q4 Results
 

What you originally said was This should have been Gross customers lost = churn.

In that example you just quoted churn is 22.2222%

Re: ntl: Q4 Results
 

Not sure that's right, round our way I joined seven days before the bonus period ended. I then got seven days worth of bonus, minus tax, which was about enough to buy a six-pack of lager. Happy days are here again.

I know Networks' bonus is related to the number of faults and the fix time for them, which is pretty much directly related to customer satisfaction.

Re: ntl: Q4 Results
 

Results are improving quarter on quarter.

revenues are up, debt is down

Make no mistake. ntl:Eire will be sold.

Cash flow has been focused on and improved, cash will be required to fund any merger.

In regards to bonus, each division had there own targets. None of networks objectives were customer retention or gaining of customers and considering the work people put in every year and the crap payrises we have suffered since Ch11 believe me 4,5,or 6%, or whatever it will be, of your salary is nothing more than the employees deserve.

Re: ntl: Q4 Results
 

Heh I wish it were 4% but none of us 'grunts' are getting over 3%.

Re: ntl: Q4 Results
 

Simon Duffy said "no comment" when asked at the presentation

Re: ntl: Q4 Results
 

:confused:

Re: ntl: Q4 Results
 

Ever had the feeling that either a) someones on a wind up b) it's a newbie who hasn't got a clue c) it's a troll or d) someone is trying to get their post count up.

Place youre bets now :)

edit - I'm going for c by the way

Re: ntl: Q4 Results
 

I was suprised at the bonus considering im fairly new to the company.... far better than a slap round the chops anyway.

Now all they need to do is increase the basic salary... :tu::cool: