*ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

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... Now what were you saying ... :D

Re: New Speed Upgrades 8th March. (Part 4)
 

th'engineer ...

have you tried in any way to upgrade the speed?

because automatic upgrades for existing customers have not started yet

halycon...

did you try restarting the modem??

Re: New Speed Upgrades 8th March. (Part 4)
 

Its a bit petty I suppose to moan if these upgrades do go through automatically in the next few days, but if it takes a few months like last time for us STB owners then basically they are charging us more for less and actively refusing to upgrade some people seemingly randomly, once again its NTL's customer service creating a problem, NTL's own website says for us STB owners to ring to be upgraded to 3mb, but when we call some people are upgraded and some are not despite it being advertised as available...

Re: New Speed Upgrades 8th March. (Part 4)
 

I only went through to CS because the online update failed; in such cases I think CS should do the upgrade regardless of whether an automatic update is to follow. Have to say though that despite the confusion, they've ben very polite and I've had my upgrade.

Incidentally debate vis who is and isn't getting (can't remember - Engineer?); I'm ex C&W (and neighbour Middleton :) and have got it so I don't think that is the issue as such.

Polite perseverance is my suggestion to those struggling with CS.

Re: New Speed Upgrades 8th March. (Part 4)
 

Still on 750K stb NW yes tried re starting three fingered reset

So when do we get it then

Re: New Speed Upgrades 8th March. (Part 4)
 

Its the bad communication as always, for instance.

Customer goes to http://www.ntlworld.com
Customer chooses 'Upgrade Your Speed'

Customer gets choice of 1mb 2mb 3mb

Customer chooses 3mb STB

Customer is told to ring CS, Customer rings CS and then its a lottery.
EVERYONE should get the upgrade, its advertised on their site for all to see, but some are getting refused.

Very bad service indeed, why are some of us second class citizens ?
Why are some of us paying for half the speed currently ?

How long will this difference last (it was months last time)
If its months this time then its time to start demanding refunds, if it is the end of this week then fine.

(BTW my STB just lost the Broadband signal with the flashing green light, first time in the year since I've had NTL, oh goody I though, perhaps they are doing it after all, but after about 3 mins it came back, but no upgrade)

Re: New Speed Upgrades 8th March. (Part 4)
 

i dont believe that anyone has had their speed upgrades on stb automatically yet without contacting customer service...

anyone want to correct me on this??

Re: New Speed Upgrades 8th March. (Part 4)
 

yes stb rebooted bet someone has played with my config to keep me on 750K:D

Month to wait for Pace STB upgrade
 

Im currently on the 750kbps and the earliest I can get an upgrade on my pace STB is the 5th of April, If i phone up and cancel TV (been thinking about it for a while) will the swap to stand alone CM be any quicker ?

It seems a bit of a crazy waiting time, just for a straight swap.

Re: Month to wait for Pace STB upgrade
 

I would imagine the installation date for a SACM will be the same as a date for a swap....

Re: New Speed Upgrades 8th March. (Part 4)
 

i wouldnt have thought so because that time given is for an engineer to call out i believe so you would still need the engineer to fit the sacm so the appointment would pretty much the same if that was the earliest you were quoted

Re: New Speed Upgrades 8th March. (Part 4)
 

Terrible service... Free upgrades? What on earth were ntl thinking of? :rolleyes:

A refund on what? Are you not getting the service you signed up for? :dunce:

Re: New Speed Upgrades 8th March. (Part 4)
 

So when are the samsung stbs being hit with the upgrade

reboot again

Re: New Speed Upgrades 8th March. (Part 4)
 

The internal comms that I've seen say all the upgrades will be done over the next few months. Not once was it ever stated that it eould happen immediately, so I really don't know what you're all getting so wound up for?

Re: New Speed Upgrades 8th March. (Part 4)
 

So there is the answer wait and see it may happen soon:rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

Basically, yes. Unfortunately, ntl's crystal ball is out of order, and they really couldn't predict the exact date and time they'd be able to upgrade over 1 million customers.

Re: New Speed Upgrades 8th March. (Part 4)
 

i dont think the issue is the fact that it will take place over the next few months its the case that it is so hit and miss...

some people phoning up and being upgraded
some people phoning up and being told that they will be automatically upgraded

as you say advise is that updates will be automatic but each and every person is getting treated differently ;)

sorry th'engineer im not sure
maybe someone else might know that answer

Re: New Speed Upgrades 8th March. (Part 4)
 

and some people phoning up and being told that the upgrades are only for new customers... :rolleyes: :rolleyes: :rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

thats not fair it should be existing customers first, like me :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Ive got a ntl coming out to my house on saturday to install a new cable modem and will be upgraded to 2mb then, im currently on 300k Pace STB in Derby (ex C&W), sod waiting till april time for a new STB :P

Re: New Speed Upgrades 8th March. (Part 4)
 

bit like that advert where all the stuff is for "brand new customers only!"

I can laugh becuase i've been upgraded!

Re: New Speed Upgrades 8th March. (Part 4)
 

If that is true and it does take a few months then users on 2Mb will be getting alot more than the 750k users for a few months therefore people can demand compensation.

Re: New Speed Upgrades 8th March. (Part 4)
 

Do NTL CSRs get briefed about new services and changes or are they left to find out for themselves?

Could it be that NTL are assuming that nobody knows about the speed increases as they haven't informed customers or slapped it on the ntlworld site? I know that the upgrade your service links on ntlworld have been updated to show the new services but who would normally look at those unless they were thinking of upgrading anyway? If it wasn't for Cableforum nobody would probably know about these speed increases or potential caps.

Re: New Speed Upgrades 8th March. (Part 4)
 

remember though that this is a free upgrade and you are paying currently for the 750k package, i think that your demand for compensation will be met with a... no :)

the argument is that some areas require upgrading before the ability to roll out

they should have been briefed on this.

the upgrades are going to be automatic to existing users however new users can use the services already

problem is that some people are being too nice and upgrading people, where as the others are following the process ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

Why do you think NTL finally allow us to stay after all these years of battling the site owners ? ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

I tried once yesterday and also my girlfriend tried same thing "automatic".I have 1.5mbps at the moment which i just wanted to have for a few months,i just wanted to have the 3mbit to see the differences and cause of the same usuage allowance i was going to downgrade and save £156.

I am going to try later and get it one more time,pointing them to this website,if they say no i shall downgrade to silver.I wonder if i will then end up with 2 mbit,more likely 750 kbps :D

Re: New Speed Upgrades 8th March. (Part 4)
 

That argument is unfortunately flawed as NTL no longer offer 750k so all new users will be given 2Mb that means all area's are able to cope with it, it's just NTL that isn't allowing all users to have it yet, i can understand that, but if orangebird is correct on the timescale then all 750k users that remain on 750k for the timeframe he mentions should be placed on the 1Mb price plan not the 2Mb price plan.

Re: New Speed Upgrades 8th March. (Part 4)
 

Demand compensation because they haven't got the free upgrade at the same time as anyone else? :erm: On what grounds, what have they lost?

Re: New Speed Upgrades 8th March. (Part 4)
 

:rolleyes: and so it starts

Re: New Speed Upgrades 8th March. (Part 4)
 

Take a deep breath - there are those of us that appreciate you ;):):ghugs:

Re: New Speed Upgrades 8th March. (Part 4)
 

They have lost 1.25Mb... my point is NTL don't offer 750k anymore so in essence my service is no longer 750k it's 2Mb I am paying for a 2Mb service not 750k. If the timescale orangebird talks about is correct and it takes a few months for me or anybody else to be given the speed we now pay for (free upgrade or not we're still paying for it) then they can demand compensation as their speed is less than half what it should be.

Everybody is saying be greatful for the free upgrade, I don't understand why? We do pay for the service, they're increasing their speeds to compete with ADSL and Telewest. If orangebird's timescale is correct then it's a absurd upgrade for STB users.

Re: New Speed Upgrades 8th March. (Part 4)
 

I think you would only be able to ask for compensation if NTL had actually promised you something which they had failed to deliver. Have they written to you saying you would be getting an upgrade and with a specific firm date - if not then where's the grounds to moan and talk about compensation.

The free upgrades only started about 24 hours ago and it's still only unofficially available for existing customers.

Re: New Speed Upgrades 8th March. (Part 4)
 

just wandering is anyone getting slow broswer speeds... because it takes ages to connect but once it connects it loads fine.. sometimes i have to refresh the page 3-4 times :\ is this due the speed upgrade?
or could it be my router :dozey: ?

Re: New Speed Upgrades 8th March. (Part 4)
 

It's a "if" scenario, a few months is pathetic and i doubt that estimate is correct. If a few weeks or a month then no users don't have a reason to complain.

Re: New Speed Upgrades 8th March. (Part 4)
 

Yes but you were paying for a 750k service when you signed up. This is what you signed up for. Therefore your service SHOULD be 750k.

As this is what you agreed to where is the problem?

If you don't want/agree with a free upgrade for whatever reason - then you can go elsewhere.

Re: New Speed Upgrades 8th March. (Part 4)
 

Err, no, it's not. You agrred to a 750k service, and that's what you're getting.

Once again, no your not. You're paying for what you ordered, a 750k service.

Go on then, try it. I could do with a laugh.

Yawn. ntl aren't competing with Telewest. And they also outpaced adsl even before the FREE upgrades.

ntl are covering their backs by stating 'the next few months'. It's highly unlikely it will take this long, but it's always wise to underpromise and overdeliver...

Re: New Speed Upgrades 8th March. (Part 4)
 

When push comes to shove the original speed was 512 so should have ntl have billed you for the extra speed you were getting. No !!!! Ntl are giving customers a free upgrade, you haven't lost anything in fact you're gaining yet still it's time to moan and groan about it all. Compensation, my arse !!!! :rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

I love the way they've been branded as FREE!!! :rolleyes: :monkey:

Re: New Speed Upgrades 8th March. (Part 4)
 

It might be interesting to see what the result is if you call and ask them what tiers you can downgrade to. If they say 2Mb and 1Mb you can then say that there must be something higher than 2Mb so you will have that. I would imagine the 750k and 300k tiers are no longer on their systems as an option to move to.

Re: New Speed Upgrades 8th March. (Part 4)
 

You have "lost" nothing. You are paying for a 750k service up to the time that ntl decide to upgrade you to 2Meg. New customers will be installed with 2Meg, but the time it takes to upgrade 1 million customers is not insignificant. The upgrade is free, and you currently enjoy the same service you had last week, so you have lost nothing at all. You will gain when ntl upgrade you.

Not really .... have you tried to replace god knows how many STB's on one day before ... ?

The point is it's a free upgrade starting from 8th March ..... they are still keeping to their word, you will be upgraded, just give them some time.

You have lost nothing, and no compensation is due.

Re: New Speed Upgrades 8th March. (Part 4)
 

I think the talk of 'compensation' is fairly insulting to those who've worked hard to give a 'free' product improvement.

You're getting vastly improved speeds either now or within the next few weeks or months. There's no longer a £25 one off charge. And the cap sounds fairly lax. What more do you want!!!

Re: New Speed Upgrades 8th March. (Part 4)
 

Why shouldn't they? It is free ie at no charge. :shrug: :dunce:
__________________


The moon on a stick by the sounds of it. :rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

This is like the guy at the supermarket handing out free packets of biscuits ....... then he runs out just before he gets to you .....

Gonna complain ...... ????

Oh and he tells you he'll be back next week, in the mean time you might want to BUY some.

Re: New Speed Upgrades 8th March. (Part 4)
 

I cant believe the rubbish im reading here,on the 8th of march ntls web sit offered the new speeds to new customers so anyone joining on or after this date got new speeds,if ntls long term customers ment anything to them then they should get the new speeds at the same time as new customers,I know this wouldnt be easy so the fairest way would have been sort out your older customers first afterall we are paying more than new signers as they get deals so we are worth more to ntl than new customers so why not treat us at least equaly

Re: New Speed Upgrades 8th March. (Part 4)
 

Because there's an NTL webpage saying the update is available for cable modem and STB customers I would guess ;)

But...... credit where it's due, 750k to 2MB (in my case) is a decent upgrade and having politely fought my way through the internal comms battles I've got it. There does seem to be a staff training/comms issue here though, given the inconsistent responses people are getting - and it's that that's causing the grief more than anything.
__________________

Well, world peace would be nice if you can fix it ;)

The free upgrade will do for the time being though!

Re: New Speed Upgrades 8th March. (Part 4)
 

Because it's a damn sight easier to set up a new account than it is to amend an existing one. Also, It's going to take a bit of time to get rounnd the country and upgrade all the stbs that need doing. Get a grip. :rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

They are free to the customer but not free to NTL. It will have cost them a packet to supply.

Re: New Speed Upgrades 8th March. (Part 4)
 

Yes, for some people it's a bit like the new toy scenario, my brother's got a new toy I want one now, weep, weep tantrum. Over half of the world's population don't know where their next meal is coming and all we get is concern about broadband megs!!!

Well it's coming I can wait, considering the years of dial up I had to put up with broadband being impossible at my old address, I am quite happy to get along on 750k until the next free upgrade comes. Strewth people can really moan and moan. Though I do think NTL could have as usual learnt from the past and got a clear message out.



:)

Re: New Speed Upgrades 8th March. (Part 4)
 

Personally I only mentioned compensation because its often the only way to get big companies to listen, my point was that the NTLWORLD site clearly states that the upgrade is available now, but STB users upon ringing CS (as expressly told to from the 'Upgrade' button on the OFFICIAL NTL website) are randomly told no or yes, why have NTL put this upgrade on their website and then only give it to some ?

A simple 'existing STB customers will be upgraded over the next few days' (as I was told on the phone) message on the STB page instead would have saved this hassle.

Re: New Speed Upgrades 8th March. (Part 4)
 

my grip is fine employees at ntl are paid to do a job wether its harder or not are they not?? how would there jobs be secure if those treated unfairly by ntl just said stuff it and left??? older customers deserve at least equal treatment as we have paid said employees wages for years

Re: New Speed Upgrades 8th March. (Part 4)
 

I may say i am phoning to downgrade my 1.5mbit without asking for 3 mbit,then say what what speed is the £25 a month option,if they say 750 kbps i will say thought it was 2 mbit now.Then i will say what i really want is the 3 mbit that is on your site and some people in my area have got,then ill stay on gold.

Re: New Speed Upgrades 8th March. (Part 4)
 

I bet everybody that posted complaining about my post is on a SACM? Because anybody on a STB even a Samsung one atm should/will feel like a second-class customer especially the ones in a ex-C&W area. Especially the Manchester area's from some of the posts on the Part 3 post?

The person who said ntl giving STB's out takes time, yes it does, but why on Earth did they give users PACE set-top boxes in the first place when they knew about their lacking capabilities? They have limited connections and break down often upto now I've had 5 PACE set-top boxes while on NTL fortunately the last time it broke down they replaced it with a Samsung box.

Re: New Speed Upgrades 8th March. (Part 4)
 

I just phoned CS. My Pace STB will be replaced on 4th April between 8 and 12, (apparently this is the earliest they can do) and until then my service will be upgraded from 750K to 1M. I'm happy with this, the only bummer will be waiting in to see if the engineer turns up..... or rather my wife waiting in and getting stressed when the engineer doesn't turn up and then having to go through the whole thing again another day.

This is not a pop at NTL specifically, but surely companines ought to be able to arrange deliveries within say a two hour window these days, or at least phone the day before to say roughly what time they'll turn up?

Re: New Speed Upgrades 8th March. (Part 4)
 

:clap: someone with a grown up attitude

Re: New Speed Upgrades 8th March. (Part 4)
 

Sorry, but that's absolute crap. Yes, the revenue from customers do pay the wages (I'm a customer, so I guess I'm paying my own...)

Hard work, no one I know is adverse to. Changing all the stbs that need changing, installing new customers and upgrading the rest of the one million customers on the same day is impossible. End of.

Would you like you dummy back? :monkey:

Re: New Speed Upgrades 8th March. (Part 4)
 

back to my original question when are the STBs being upgraded in the Manc area

Re: New Speed Upgrades 8th March. (Part 4)
 

Are new customers being given something that existing customers can't have?

Not at the moment. New customers may have been able to sign up for the new speeds on the 8th but they won't have the service installed for at least a week.

Re: New Speed Upgrades 8th March. (Part 4)
 

Not Rubbish .... FACT

Yep, FACT

Yep, and a lot of us have

Not quite the case ..... Yes we are important to ntl, as customers, but New customers are even more important.

I just started a job ... as part of the induction I got a Post it notepad, a pen, a mini maglite, and a USB memory key. My colleaugues didn't, and complained to me about this, however it came to light that they too had enjoyed similar benefits when they joined the company .....

Re: New Speed Upgrades 8th March. (Part 4)
 

then surely it should have been done prior surely ntl knew of the problems that would be coming with the set top boxes would not have taken a genius long to work out that if they rolled them out over a year spred the cost then now they would be no problem would there???

Re: New Speed Upgrades 8th March. (Part 4)
 

Thats my particular point in a nutshell, bad communication has caused most of this, at least from my point of view. I'm perfectly happy to wait, but the NTLworld site says I can upgrade now, but I can't, only SACM users can, they are lying about the STB users ringing to get upgraded (unless you get a lucky CS employee!)

Re: New Speed Upgrades 8th March. (Part 4)
 

Add to that the fact that CF members are aware of the upgrade when I guess many customers aren't so..... the chances are you'll still get it before most.

Re: New Speed Upgrades 8th March. (Part 4)
 

neither cable modems or set top boxes have received an automatic upgrade as of yet so i dont think that cable modem users should be any different to set top box users

samsung have only recently introduced the samsung set top box the reason they gave out pace set top boxes is because this is what they supplied at the time

Re: New Speed Upgrades 8th March. (Part 4)
 

you all must take me for a idiot if you used the shell garage down the road and all of a sudden they offered new customers twice as much petrol but only new customers the roll out to older customers will be done over time? How would any of you react i bet you all would want it now and if you say you dont you lie

Re: New Speed Upgrades 8th March. (Part 4)
 

Yes, I have now tried restarting my modem twice.
Still not been upgraded.
Will go and have one more try.

Re: New Speed Upgrades 8th March. (Part 4)
 

what if people changed their speeds and didn't need a samsung? or disconnected the service? or moved house?

It would be a wasted technician visit- and these visits cost ntl rather a lot of money.

Re: New Speed Upgrades 8th March. (Part 4)
 

Where did you get a copy of the NTL Customer Care Manual :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Because you're still paying for it, the same as their "FREE" phone line and their "FREE" calls. Why should you have to pay for it?

No such thing as a free luch.

Re: New Speed Upgrades 8th March. (Part 4)
 

Firstly, most fo the Pace boxes have no problems at all.

Secondly, when ntl first starting using Pace, 1meg wasn't even heard of, let alone 3 or 4, so NO, they couldn't have worked out that for some customers these boxes would've been redundant.

Thirdly, not every customer wants speeds over 1meg, so it would not have been at all sensible/wise/financially clever to go round buying and sending out crews to replace one set top box with another.

You need to think about these things before you post. :rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

I cannot believe how many people are complaining about the upgrade.

It's a free upgrade, be happy, if you havn't got it and are moaning that you should get compensation, then think again, what have NTL got to lose?

Re: New Speed Upgrades 8th March. (Part 4)
 

orange bird i think your arrogant

Re: New Speed Upgrades 8th March. (Part 4)
 

Which YOU are paying for.

Re: New Speed Upgrades 8th March. (Part 4)
 

With the STB's remember that a signal has to be sent to the box, the customer then has to go through the re-registration process involving PID and password and then a reboot. Can you imagine the chaos yesterday if the signals had been sent, in effect knocking off thousands of customers broadband service :erm: Think I'd have got my coat and walked if there had been 1000 calls in the Q. As it was, it was a steady day and customers genuinely pleased with a free upgrade when they rang to enquire. Any customers now who want "compensation" will have a £50 charge applied for the ntl staff boozathon at Christmas ;) :drunk:

Re: New Speed Upgrades 8th March. (Part 4)
 

Don't forget that broadband wasn't even on the agenda when cablecos were first set up. It is only the past year or so that speeds have gone above what some Pace boxes can handle. You could say why are NTL giving out Samsung boxes and Ambit CMs when ten years down the line theymay not be able to handle the speeds then. :D :D

Re: New Speed Upgrades 8th March. (Part 4)
 

well i just rand cs to get my stb upgraded, was told i can NOT apply to have my stb upgraded untill it goes live in my area (heywood,rochdale). which i think is utter crap because if i wait for it to go live in this area and then ring cs again for my new stb i bet they give me a lead time of at least 1 month.

why not just upgrade my stb now and have me ready in time to benefit from the new speed !

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: New Speed Upgrades 8th March. (Part 4)
 

Being factually correct is not arrogant.

Personal attacks are not needed here.

Re: New Speed Upgrades 8th March. (Part 4)
 

is that where the phrase 'taking the biscuit' came from?

:D

Re: New Speed Upgrades 8th March. (Part 4)
 

That does not excuse ntl using them for broadband, they should always give out SACM's not use the cable modem in the STB.

They might not have been automatically upgraded but ntl did leave a loophole in their system to allow users to manually upgrade via their website, STB users are not able to do this.

In the US, Japan, some of Europe, America they all have 1Mb+ and have had for a while ntl should have thought ahead.

Re: New Speed Upgrades 8th March. (Part 4)
 

Are we in the US? Perhaps Japan? *Looks around* No, I don't think so.

Re: New Speed Upgrades 8th March. (Part 4)
 

and you have enough knowledge of the cable infrastructure and history to come to this conclusion?

and i suppose that other cable companies should not use set top boxes either for internet??

Re: New Speed Upgrades 8th March. (Part 4)
 

No, but we should be able to at least emulate the infrastructure of these countries broadband, and i like how you left out Europe from your list ;) lol

If they are incapable of handling 8Mb or below then they should not use STB's.

Re: New Speed Upgrades 8th March. (Part 4)
 

Ntl are way behind BT,they have been for along time, you can get 2mb for 24.99 from BT, ntl price 24.99 for 750 so ntl get your arse into gear and kick arse.:D

Re: New Speed Upgrades 8th March. (Part 4)
 

Your posts is all it takes for me to think that....

Re: New Speed Upgrades 8th March. (Part 4)
 

so that reply was ok was it??? will he/she be told now i bet not

Re: New Speed Upgrades 8th March. (Part 4)
 

Now let's get things into perspective. Petrol I prefer, or rather my car does is the Iraqi stuff that the French company Total sell, yes petrol is a necessity, one has to get to work. The Internet is not, I repeat, not a necessity, we can live without the Internet, G_d damm it!


;)

Re: New Speed Upgrades 8th March. (Part 4)
 

Erm, OK then. I've been called worse :D

Re: New Speed Upgrades 8th March. (Part 4)
 

hey guys, looking at the title saying speed upgrades 8th march - could anybody confirm wether this is true? I am in the NW england and i am on 1.5mbit service.

The reason i ask is that i rang cs yesterday about another issue and while i was on i asked about the speed inscrease. the guy told me that the speed increases wont be starting until the end of march/beginning of april. Then i look on here an its the 8th of march?? I have reset my cable modem and havent had an increase, so all i ask is`.... who is right

thanks

Re: New Speed Upgrades 8th March. (Part 4)
 

May be we don't have the money to have such a large infrastructure.

And may be I left Europe out as it would have been hard to explain.

Re: New Speed Upgrades 8th March. (Part 4)
 

A pointless comparison as your petrol is not purchased via a 12 month contract - it's purchased by a singular contract each time you visit the garage when you have agreed to buy at a particular price for that one fill up.

Re: New Speed Upgrades 8th March. (Part 4)
 

Final thought before I unsubscribe (you should see how quick my inbox fills up with CF alerts on the new speed!! Sorry!). If I'd have been NTL, knowing that CF has been trailing these upgrades for some time I think I might have looked at a way to keep us moaning minnies quiet!!

Re: New Speed Upgrades 8th March. (Part 4)
 

Repost:

We have one of the original Business Essentials Cable modems, currently on 1.5 Meg speed. No sign of any upgrade in speeds here in Shepshed for that modem and no mechansim I know of, such as a web page, to upgrade.

Phoned Business customer support and they know nothing about a plan to upgrade Business Cable modems, he seemed to think the increase from 1 to 1.5 MB was news!

Anybody know if and when business cables modems will get the speed increase, please?

APS

Re: New Speed Upgrades 8th March. (Part 4)
 

If you don't agree with a post you can use the 'report post' button.

Re: New Speed Upgrades 8th March. (Part 4)
 

petrol isnt a necessity you can get a bus or train or heaven forbid walk
__________________

didnt think anything would be said to him/her is it nice to be in a clique ban me you suck anyway

Re: New Speed Upgrades 8th March. (Part 4)
 

What's your point? Surely you're not suggesting that the internet is a necessity?

Re: New Speed Upgrades 8th March. (Part 4)
 

That wasn't appropriate now was it?

Re: New Speed Upgrades 8th March. (Part 4)
 

OT: No, the phrase came from me robbing the bloke of biscuits before you arrived :D

[edit: cool! just realised I got a rep for http://www.cableforum.co.uk/board/sh...postcount=1068 :D]
OnTopic: I'm happy with the upgade and say :clap: Thank You NTL! :clap:

Re: New Speed Upgrades 8th March. (Part 4)
 

i guess that means i should not use my d-link adsl modem too because that supports speeds of upto 8mbps??

Re: New Speed Upgrades 8th March. (Part 4)
 

Why don't we call it evens? :p:

Re: New Speed Upgrades 8th March. (Part 4)
 

ok :)

Re: New Speed Upgrades 8th March. (Part 4)
 

How on Earth did you get that from what i said? I said NTL should not use equipment that can't handle speeds that they currently offer, will offer or could potentially offer in the future. I don't know how you came with the answer you gave me?