Downgrading via website
 

Can you downgrade to 150k from 600k via the website.

cheers

I believe its only one way and thats up

i should imagine so m8, not sure of the address though.

No, you can only downgrade by ringing Customer Services.

0800 052 2000

HTH :)

i was thinking of cancelling broadband as money is tight at the moment and they told me i would have to write a letter to customer services in belfast, i got the feeling they were taking the ****, even if i did write the letter, they would probably lose it.

Out of curiousity, you arent in a 12 month contract, are you?

I called up to cancel the other day, they did it over the phone, no mention of letters.

I went up to 600 from 150 and back down when I was a bit skint, and it was done through CS.

Has anyone got the web address to upgrade BB? Also How responsive is it? If I do it now, 10.45 Saturday night when will it upgrade?

Thanks for any help

You can only upgrade online with a cable modem.... And its pretty much instantaneous :)

So you can't do it with a STB?

nope afraid not you need to ring customer services for that

Cheers for your help Scooby

why can you upgrade but not downgrade over web?

I presume its because they want to make it harder to downgrade! :)

Face it, Whats easier? Downgrading on the net, or ringing Ntl? Downgrading on the net of course, Hence NTL remove it, and make it harder for you to downgrade :)

yes its true its excellent business sense really if CS is closed and you want to downgrade you cant and then the hope would be you forget about it and just continue using the service as usual

Re: Downgrading via website
 

Just phoned cust services to downgrade from 1mb to 600k they have said |I can do it on the NTL website. I am having probs finding a url for this purpose though, can anyone help please.
cheers

Re: Downgrading via website
 

That is complete bull$h1t I'm afraid. :afire:

You can't downgrade online, end of subject-did you get the name of the person that fed you this BS?

Re: Downgrading via website
 

As Neil has said, you cannot downgrade online, better CS would be for NTL to allow you to do this. All you would have to do is enter your account number and a password, I'm sure it wouldn't be that difficult for NTL to set this facility up.

Re: Downgrading via website
 

I phoned to downgrade and the person who dealt with the downgrade didn't do it. The modem was rebooted by JustanotherNoob and it wass till 1mb I had to get Debs off the forums to check for me and yes it was still the gold package..

Have to be firm with them if you want to downgrade... Or you will end up paying the new charges..

Re: Downgrading via website
 

I have upgraded and downgraded numerous times mostly using CS they have done it right for me every time with no moaning.

kits you sure they didnt just change your billing and left you on 1mbit for 600kbit price?