Cable Box stuck on "tune"
 

I keep losing channels - get the info bar but no picture/sound. I unplugged the box as this normally does the trick but yesterday and today when I tried this the box just stuck on tune for hours?

Any advice please.

Re: Cable Box stuck on "tune"
 

if the stb is still on TUNE, you'll need to call faults if it's been like that since yesterday you'll probably need a tech out i'm afraid

Re: Cable Box stuck on "tune"
 

try holding the down arrow button on the front of the box. saying that though, when mine got stuck like that, the box had moved onto the other side and had to be replaced.

Re: Cable Box stuck on "tune"
 

so basically I'm screwed. No way am I taking a day off work and waiting for an engineer that will not show. Can't CS just send me a replacement box or do I just have to ring and cancel?

Re: Cable Box stuck on "tune"
 

try chucking it down the stairs, that might do it!!!!!

Re: Cable Box stuck on "tune"
 

well, engineers are available from 8am to 8pm and also on saturdays so if you work *all* of these times then yeh, you won't be able to see an engineer.

Re: Cable Box stuck on "tune"
 

How do you know the tech will not show you got a crystal ball......fair point if you need to work but ntl do alot of out of normal working hours appointments now. Sounds like you want to cut your nose of to spite your face about canceling, with most areas you will get a tech in less than 24 hours, if you can only do Sats though you may need to wait a couple of weeks as these get snapped up very fast.

Re: Cable Box stuck on "tune"
 

Every time in the past when I have taken time off and waited in all day for an engineer they never showed up. When I phoned up Cs I was fobbed off with an excuse that they rang the bell but no reply which is utter BS. Whe n they have eventually shown up they have told me that they never had an initial appointment even so it is not there fault rather there managers. If I don't work then I dont get paid so why should I have to sacrifice a days wages? What is an engineer going to do other than swap the box over - something anyone with 2 hands can do them selves.

For the record I tried phoning CS at lunch time and this evening at about 8pm. Both times I gave up after being on hold for 10 minutes.

Re: Cable Box stuck on "tune"
 

No, they can't just send one. They need to install it, so that if there's any problems with the installation, ntl can be liable and not you.

Also, ringing up and threatening to cancel is NOT going to make a CS rep put an stb in the post to you - for starters, most of them are nowhere near the warehouse that the stbs are stored in, and secondly, none of them have the ability to order one for you. You'll probably just be out through to disconnections...

Re: Cable Box stuck on "tune"
 

I'm told that the most common reason for a box to be stuck on tune is poor or degraded signal.

If you power up the box (using mains off/on - not using the standby button) your box should cycle through manufacturers name - eg PACE /TUNE / Nlt / BOOT (The actual display will probably depend which STB you have been issued with)......

If it goes: PACE / TUNE / Nlt (briefly) / TUNE - or similar - then that would indicate that the box is unable to collect the Network Information Table from the cable network..... indicating it either isn't there (no signal) or the signal isn't strong enough.

At this point - even though you may be expecting an engineer - it may be worth reaching behind the box to double check that the cable feed is securely connected to the machine - It uses a distinctive screw on F connector. If that's OK (and the F connector connection on the box itself hasn't become loose or wobbly - another possible cause of the problem) then you may want to check the other end of the cable - ie where is comes into the house and ensure that it hasn't parted company with the Cable company's wall junction as well. (If all still looks OK maybe there's a chance the cable has become snagged or damaged en route?)
Dunno - but certainly there's a few things there you can check out before the weekend!
Good luck!

Re: Cable Box stuck on "tune"
 

I had this problem last night ..... Turn off the Box, wait 10 seconds, hold down the DOWN button when you plug the power back in, release after 5 seconds .... worked for me 4001N box on Langley :D

Re: Cable Box stuck on "tune"
 

Mine went yesterday afternoon, all I've got on my box is TUNE, I phoned CS up and they have arranged a Tech visit for Wednesday morning.

Re: Cable Box stuck on "tune"
 

What area are you in? I can bet you that you could get a technician out tomorrow morning/afternoon. It's perfectly understood that you do not want to take time off work, this is why there are 6pm - 8pm appointment slots available. There is also a process in place where the dispatcher actually calls you on your landline if the technician can't gain access. So for you to say that you were actually in is pretty hard to believe I'm afraid.

Also, it is not the technicians fault that they never turn up to an appointment that you made. They only work from what information they are given. It's not even his/her managers fault. The ownership is on the faults/cust services rep that you talked to.

So, what area are you in mate?

Re: Cable Box stuck on "tune"
 

This is only a temporary workaround. You'll need to ring CS to get the problem fixed properly.

Re: Cable Box stuck on "tune"
 

Colchester

Re: Cable Box stuck on "tune"
 

Are you still "stuck on tune"?????

Colchester has an NTL cable head up on Severalls Ind. Est. doesn't it?
I'd have thought the town was bustling with engineers?

Cheers..

Re: Cable Box stuck on "tune"
 

This situation just goes from bad to worse. When the STB finally delivers a picture other than the "Sorry to interupt your viewing " message I can only recieve BBC 1,2 & 3 plus a few others. I eventuallly got through to CS last night and was told it was a problem at their end and to give it 4 hours and every thing would nbe back to normal. Tonight nothing has changed and still have same problem so after waiting for another 20 minutes I get through to CS and this time I get fobbed off with the excuse that someone has downgraded my package! If that is the case than why cant I recieve ITV or Channel 4? The bloke told me that it would all be fine in about 10 minutes but after an hour I still have same problem! I'm not going to sit on hold for another half hour to be told some other load of crap. Do I have to threaten to cancel the account to get my cable fixed or is this the norm for customers to be treated?

Re: Cable Box stuck on "tune"
 

Just got through to a decent CS dude who knows his stuff and is getting sorted Saturday hopefully (Fingers crossed)

Re: Cable Box stuck on "tune"
 

Well Saturday is not that far away! The big question is - will anyone turn up? I hope so....
Meanwhile it sounds as though the channels you are receiving are indeed limited by the way your card is currently programmed.....

Sounds as though you are getting the "Free to Air" channels and not the "Free to View" channels which I believe include Channel 5. (Or am I talking SKY?)

If that's the case you should get the same channels whether or not your card is inserted.... If you do remove the card do remember to put it back in the correct slot too - or you'll get FTA channels only and the cs update wont work either! Just a thought! Could be another explanation for your symptoms. Some STB's only have one card slot so this may not be a potential problem for you anyway.

What error message if any are you getting when you tune to a channel that won't clear for you?:confused:

The card should be upgraded back to the package you are subscribed to via your cable signal - but - if your original "stuck on tune" message is anything to go by one reason your card is not responding could be that the signal may be being degraded (possibly for reasons mentioned earlier) by the time it reaches your stb. On the other hand maybe there's an admin cock up (perish the thought!:Yikes: ) and the cs are trying to upgrade another subscribers card? This could explain a few symptoms too! Might be worth checking that the card number on the back of your card actually matches their records!:D

I take it that you are no longer sticking in "TUNE"????????
Or has that fault now become interrmittent?:confused:

Good luck on saturday - if not before..... Weather forecast is excellent for the Easter Weekend!:cool: