Ntl FTP Unaccessible?
 

Hello all

Yes yes very excited about the speed upgrade...

Anyways....

I want to uoload a file for temp storage onto my NTL webspace. Only problem is, i can connect to it? It keeps saying they cut the connection. (Remote Host Cut the Connection or something)

I am connecting to upload.ntlworld.com, and of course my username/password.

I heard that NTL maybe enforcing you to use that Terrapin software, is this true?? I am using CuteFTP Pro. I also tried via IE and DOS FTP...same error.

Thanks

Hong

Re: Ntl FTP Unaccessible?
 

Whoever told you that has fed you some BS. I have just tested my FTP and uploaded and downloaded a file ok (using ws-ftp). What exactly is the error message you get, and at what point ?

Re: Ntl FTP Unaccessible?
 

Ive just used IE and it seems ok....

Re: Ntl FTP Unaccessible?
 

The exact error from Cute is 'Control Connection Closed' just after it says 'Waiting for Welcome Message', but before it should authenticate the username and password.

IE says 'The FTP Session was terminated' as soon as I hit enter after ftp://upload.ntlworld.com

Hmm, strange.

What do you guys suggest?

Re: Ntl FTP Unaccessible?
 

*Moved to Webspace Discussion forum*

Re: Ntl FTP Unaccessible?
 

oops sorry dude

Re: Ntl FTP Unaccessible?
 

when I used to use my ntl webspace, I often found that I periodically had problems with it - I couldn't modify files at certain points, which seemed to be random!


perhaps this is the same problem?

also, this may be a silly question, but have you allowed the FTP program via your firewall?

P

Re: Ntl FTP Unaccessible?
 

Plonking: It just doesnt seem to allow me to access it at all. Strange indeed. I had this problem on and off for agesm now it seems permenant.

I really wouldnt like to ring NTL Tech Support...

And yes! My FTP is allowed in the firewall config.

Re: Ntl FTP Unaccessible?
 

After you get that message, press ok. Then goto file-> login as , and enter your details. Do you then see the files on the webspace?

PM me the username for the webspace and i'll check it is all working properly tonight.

Re: Ntl FTP Unaccessible?
 

No, still didnt work when I did Login As.

I'll send you a PM

Re: Ntl FTP Unaccessible?
 

You are trying to get to the server from an NTL IP address? When I connect from work I get the connection terminated, but works fine from my home BBand. Just a thought!

Re: Ntl FTP Unaccessible?
 

Aha! I'm at work at the mo...

I shall try when i get in. But shouldnt it be accessible from (potenially) anywhere in the world?

Re: Ntl FTP Unaccessible?
 

Well this is interesting, if not a bit annoying.

Works fine from home.

So...

Is it that I am not 'allowed' to access it from anywhere other than my home? Are there any ways to get round this?

Re: Ntl FTP Unaccessible?
 

You can only upload to the ntl ftp servers from a ntl network ip. There is no way round this.

Re: Ntl FTP Unaccessible?
 

Thanks Paul, at least I know now. Shame tho ay!

Re: Ntl FTP Unaccessible?
 

I can't get into my webspace either. haven't used it for a while as I publish to another hosting service. However it would be useful to store stuff in the NTL space.

I am networked so my PC has an IP 192.168.etc

Does this mean I can only upload if I connect my PC straight into the CM :confused: This may be basic stuff :dunce: but one of you smart guys is bound to know.

Geoff

Re: Ntl FTP Unaccessible?
 

Using a NAT router should be fine, as long as the router is picking up an NTL ip.
What error are you getting - does it login and then disconnect or is the login rejected?

Re: Ntl FTP Unaccessible?
 

I have no problem accessing NTL webspace through a NAT router.

The most common reason for difficulty accessing the webspace is where people change their e-mail password, but the original one still applies to the homepage login.

Re: Ntl FTP Unaccessible?
 

I get the logon rejected box and clear it then try 'file=>logon using' but still can't connect. The username and password work when I login at other places on the website, so its not 'brainfade'.


I guess I'll have to try getting advice from N TL support:bigcry:
Geoff

Re: Ntl FTP Unaccessible?
 

not sure what you mean, Geoff - which 'other places' ?

Re: Ntl FTP Unaccessible?
 

Hi Gaz


what I meant was all those places on the NTL website that you need to sign in to with a username and password - 'your account' and e-mail admin, for example.

I don't use my NTL e-mail address and so rarely go in there now. My hosting service gives me 100 e-mail boxes and as it is my own puny domain/website, I don't get targetted by spammers.

Thanks for taking an interest.

Geoff

Re: Ntl FTP Unaccessible?
 

the password for the webspace is not necessarily the same as the password for the email user name-> if you have changed this email details these are not usually changed for the webspace logon.

If you want to PM me the username in question i can check that the webspace is working properly.