internet cancellation-going abroad
 

hi, im new here

my name is thomas. i have 300 k bb in my flat. next week im going back home to Poland forever - im not going back to uk. i want to cancel my bb. which number should i call to do it? what should i do with my stand alone modem?

ps - i live in luton so it is probably nottingham area
thank u for your help

Re: internet cancellation-going abroad
 

hi and :welcome: to the site , assuming you have an ntl phoneline then 150 will get you through to c.s. , and also assuming ntl dont service poland :erm: , then even if you are inside your 12 month contract you will have no problem in cancelling , the modem should go back to ntl , whether it does or not is a different matter :disturbd: :D :D :D

Re: internet cancellation-going abroad
 

That info (regarding the 12 months) appears to be a little out of date...

http://www.cableforum.co.uk/board/sh...ad.php?t=19459

http://www.cableforum.co.uk/board/sh...ad.php?t=24651

You may have to pay for the remainder of the contract if you're still within the 12 months. Whether NTL will chase you in Poland is a different matter.

If you're not within the 12 months contract, you normally have to give them one month notice

Re: internet cancellation-going abroad
 

but i do not have telephone line:] i will call them from phone booth. it will be 0800 something. do you now which number should i choose. maybe 0800 052 2000?

am i suppose to send them a modem to nottingham or bring it to the regional office which is in luton?

thanks for fast anwser:)

Re: internet cancellation-going abroad
 

That would be the correct number (I think), but be prepared for a long wait. NTL often do not require the modem to be returned, as they are not very expensive.

Have you had NTL for more than 12 months?

EDIT: Apparently, the number for cancellations is 0800 052 1474 I don't know what their opening hours are.

Re: internet cancellation-going abroad
 

no i have it for about 5 months. march will by 6 month now. i hope cancelation will run smoothly:] thanks for the number. i will call them on monday - it is closed probably for weekends. hope it will work

Re: internet cancellation-going abroad
 

In that case NTL will probably ask you to pay for another 6 months.

Re: internet cancellation-going abroad
 

heh you are joking right??:) f..k them - im not going to pay for it:) hope i can cancel it without any additional expenses

Re: internet cancellation-going abroad
 

No, I'm not joking. You did sign for a 12 month contract. But, like I said earlier, it seems unlikely that NTL will chase you in Poland. Especially if they don't know where you live :)

Re: internet cancellation-going abroad
 

Can I stick my nose in and advise the number for cancellations is 0800 052 0511 open Mon-Fri 9am - 5pm

and the modems aren't collected

Re: internet cancellation-going abroad
 

does anybody know if i am going to be charged for cancelling contract in the middle of it? Going abroad is a good excuse:D

Re: internet cancellation-going abroad
 

i dealt with a cmr once a fair few months ago now and retentions told me if you are leaving the country for good and can prove it i.e a one way plane ticket you can leave the contract without charge, not 100% on that though that's just what retentions told me, i work in faults and when i checked back on the cmrs account after a lot of confusion with sending photocopies of the ticket in he did not pay out the remainder of his contract and just gave 30 days notice.

Re: internet cancellation-going abroad
 

Custyomer Service of NTL is a joke. I phoned them today and they kept witching me to other departments. It last for about 1.5 hour!!!! It is a sick company with no respect for their customers. I will simply leave UK and do not care about bb cancellation.

Re: internet cancellation-going abroad
 

Correct procedure is to write in and advise them a month in advance.
Ive just done that inside of my 12 month contract as i have moved in with my girlfriend and NTL hasnt laid a cable.

Re: internet cancellation-going abroad
 

Sorry to resurrect an old thread... but did this work RacingDick? I'm trying to cancel remainder of my contract and am moving to an area without NTL cable, but have repeatedly been told that I have to transfer to NTL Freedom and sign a new 12 month contract.
Aaaargh!

Re: internet cancellation-going abroad
 

FelixL.

Hi :tu: I informed them i was moving in with the Girlfriend there was no mention of the freedom package and no attempt to retain my custom.

If i had been told i had to take up their Freedom package then my responce would have been "I have been already partly living here anyway and there is already an ADSL supply to the house"

I do hope you get it sorted and able to get the situation resolved to your satisfaction!! If u do have to take the Freedom then make sure its not on a new 12 month contract, if they say you do then ask some questions...

FYI... I signed up for 1mbit Tiscali for £21.99 with free weekend and evening calls to landlines. I've had absolutely no issues whatsoever!!

Only thing i will say is, regarding whoever you speak to..i dont think they would be trying to get your back up, we all have to follow procedure (even us tech's in technical support)

Take it easy pal.

Rich