gaming in basingstoke
 

getting the same here lads internet connection problems on my 1.5mb and t+r ,im leaving ntl if not sorted ...i have a bt adsl 1mb as well its fine , but the idiots from ntl say its not them :confused: so whos pulling whos:Yikes:

Re: gaming in basingstoke
 

More details?

Bad pings?

Re: gaming in basingstoke
 

bad ping 2000 i hit last night connection loss for 15sec every 5mins and t+r flashing constantly i have 1.5mb connection ,its only been doing it for a couple of months

Re: gaming in basingstoke
 

hi and :welcome: to the site , could you do a tracert to your chosen gaming server and post back , also , are you using stb or sacm ??????? , hope you enjoy your stay here :tu:

Re: gaming in basingstoke
 

Im in Poole and my internet (thru STB) keeps dropping, about to phone them

Re: gaming in basingstoke
 

hi ,im not sure about ip address to do tracert its novalogic black hawk down tell me how to get it ill post it to you ...
__________________

im not the only person to complain in are area plenty of mates have the same problem but ntl :td: wont listen ..... its strange i have a 1mb adsl with bt as well it plays it great but ntls 1.5mb wont these past couple of months..
__________________

phone is fine

Re: gaming in basingstoke
 

do you not see the i.p. you are trying to connect to ???? , if you find out what it is then all you need to do is open a command prompt and type tracert < the real i.p. address > without the arrows , post back if you need more help :)

Re: gaming in basingstoke
 

no you dont

Re: gaming in basingstoke
 

fair play then , pick a site somewhere and post a tracert for it :)

Re: gaming in basingstoke
 

novalogic uk these are the problem servers,www.novalogic.co.uk 38.144.95.66 this is the problem

Re: gaming in basingstoke
 

i just trace to it & to be honest the NTL side looks ok

Tracing route to www.novalogic.co.uk [38.144.95.66]
over a maximum of 30 hops:

1 16 ms 13 ms 9 ms 10.***.71.***
2 9 ms 8 ms 23 ms swan-t2cam1-b-v105.inet.ntl.com [80.0.254.149]
3 10 ms 10 ms 10 ms swan-t2core-b-ge-wan62.inet.ntl.com [213.105.225
.149]
4 15 ms 13 ms 15 ms win-bb-b-so-220-0.inet.ntl.com [62.253.187.241]

5 14 ms 11 ms 12 ms bre-bb-a-so-100-0.inet.ntl.com [62.253.185.197]

6 15 ms 18 ms 14 ms redb-ic-1-so-010-0.inet.ntl.com [62.253.188.106]

7 45 ms 35 ms 32 ms 195.66.224.185
8 95 ms 93 ms 91 ms p6-0.core02.jfk01.atlas.cogentco.com [154.54.1.5
]
9 90 ms 88 ms 90 ms p12-0.core02.jfk02.atlas.cogentco.com [66.28.4.1
69]
10 90 ms 88 ms 88 ms p15-0.core01.jfk02.atlas.cogentco.com [66.28.4.1
3]
11 97 ms 95 ms 96 ms p4-0.core02.dca01.atlas.cogentco.com [66.28.4.81
]
12 109 ms 106 ms 109 ms p14-0.core01.atl01.atlas.cogentco.com [66.28.4.1
61]
13 129 ms 161 ms 134 ms p14-0.core01.mco01.atlas.cogentco.com [66.28.4.1
53]
14 124 ms 155 ms 121 ms p14-0.core01.tpa01.atlas.cogentco.com [66.28.4.1
42]
15 134 ms 131 ms 130 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45
]
16 169 ms 166 ms 166 ms p14-0.core01.san01.atlas.cogentco.com [66.28.4.6
]
17 173 ms 171 ms 171 ms p6-0.core01.lax02.atlas.cogentco.com [66.28.4.23
0]
18 170 ms 168 ms 167 ms 204.6.150.242
19 167 ms 171 ms 171 ms 38.144.95.66

Trace complete.

ive hightlighted where the main jumps are & there off the NTL network

Can you post back with a trace route from your NTL connection & your BT connection if possible?

Re: gaming in basingstoke
 

ntl and bt take same route when they leave there network so why is ntl having probs and wont admit it

Re: gaming in basingstoke
 

this is what I got for a tracert to 38.144.95.66

03/01/05 18:17:06 Fast traceroute 38.144.95.66
Trace 38.144.95.66 ...
1 10.189.183.254 13ms 24ms 11ms TTL: 0 (No rDNS)
2 10.189.183.254 12ms 11ms 15ms TTL: 0 (No rDNS)
3 80.4.47.225 12ms 13ms 12ms TTL: 0 (nott-t2cam1-b-v128.inet.ntl.com ok)
4 80.1.79.185 12ms 14ms 13ms TTL: 0 (nott-t2core-b-ge-wan71.inet.ntl.com ok)
5 62.253.185.37 14ms 14ms 31ms TTL: 0 (nth-bb-b-so-200-0.inet.ntl.com ok)
6 213.105.172.14 25ms 19ms 24ms TTL: 0 (pop-bb-a-so-100-0.inet.ntl.com ok)
7 62.253.185.202 21ms 19ms 20ms TTL: 0 (win-bb-b-so-500-0.inet.ntl.com ok)
8 62.253.185.197 27ms 26ms 26ms TTL: 0 (bre-bb-a-so-100-0.inet.ntl.com ok)
9 62.253.188.106 26ms 26ms 26ms TTL: 0 (redb-ic-1-so-010-0.inet.ntl.com ok)
10 195.66.224.185 25ms 44ms 49ms TTL: 0 (No rDNS)
11 154.54.1.5 92ms 91ms 92ms TTL: 0 (p6-0.core02.jfk01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
12 66.28.4.165 91ms 90ms 92ms TTL: 0 (p15-0.core01.jfk01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
13 66.28.4.10 93ms 92ms 101ms TTL: 0 (p12-0.core01.jfk02.atlas.cogentco.com bogus rDNS: host not found [authoritative])
14 66.28.4.81 98ms 100ms 96ms TTL: 0 (p4-0.core02.dca01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
15 66.28.4.161 110ms 108ms 109ms TTL: 0 (p14-0.core01.atl01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
16 66.28.4.153 124ms 131ms 125ms TTL: 0 (p14-0.core01.mco01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
17 66.28.4.142 131ms 136ms 130ms TTL: 0 (p14-0.core01.tpa01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
18 66.28.4.45 146ms 168ms 144ms TTL: 0 (p5-0.core01.iah01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
19 66.28.4.6 175ms 176ms 177ms TTL: 0 (p14-0.core01.san01.atlas.cogentco.com bogus rDNS: host not found [authoritative])
20 66.28.4.230 174ms 177ms 176ms TTL: 0 (p6-0.core01.lax02.atlas.cogentco.com bogus rDNS: host not found [authoritative])
21 204.6.150.242 179ms 175ms 178ms TTL: 0 (No rDNS)
22 38.144.95.66 180ms 174ms 174ms TTL:111 (No rDNS)


it's a bit messy, but you can see that the problems don't start until the trace moves out of NTL 'territory' i.e. after hop 9.

Re: gaming in basingstoke
 

That's ntl for you I'm afraid-but.....you need to provide ntl with hard evidence that the fault lies with their network, & having just done a Trace Route to the server you gave earlier, I'm not so sure it does.

Re: gaming in basingstoke
 

ntl routeMicrosoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert 38.144.95.66

Tracing route to 38.144.95.66 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.2.1
2 9 ms 10 ms 9 ms 10.152.111.254
3 8 ms 9 ms 11 ms rdng-t2cam1-a-ge95.inet.ntl.com [62.253.122.17]

4 9 ms 21 ms 9 ms winn-t2core-a-ge-wan62.inet.ntl.com [62.253.121.
25]
5 10 ms 10 ms 9 ms win-bb-a-so-200-0.inet.ntl.com [62.253.184.113]

6 12 ms 13 ms 16 ms bre-bb-b-so-100-0.inet.ntl.com [213.105.172.234]

7 11 ms 15 ms 15 ms telc-ic-1-so-210-0.inet.ntl.com [62.253.188.121]

8 29 ms 30 ms 29 ms 195.66.226.185
9 84 ms 87 ms 87 ms p6-0.core02.jfk01.atlas.cogentco.com [154.54.1.5
]
10 84 ms 85 ms 85 ms p12-0.core02.jfk02.atlas.cogentco.com [66.28.4.1
69]
11 85 ms 86 ms 83 ms p15-0.core01.jfk02.atlas.cogentco.com [66.28.4.1
3]
12 94 ms 94 ms 94 ms p4-0.core02.dca01.atlas.cogentco.com [66.28.4.81
]
13 106 ms 105 ms 105 ms p14-0.core01.atl01.atlas.cogentco.com [66.28.4.1
61]
14 126 ms 129 ms 130 ms p14-0.core01.mco01.atlas.cogentco.com [66.28.4.1
53]
15 133 ms 136 ms 134 ms p14-0.core01.tpa01.atlas.cogentco.com [66.28.4.1
42]
16 132 ms 132 ms 132 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45
]
17 166 ms 166 ms 167 ms p14-0.core01.san01.atlas.cogentco.com [66.28.4.6
]
18 169 ms 169 ms 168 ms p6-0.core01.lax02.atlas.cogentco.com [66.28.4.23
0]
19 170 ms 178 ms 170 ms 204.6.150.242
20 168 ms 168 ms 167 ms 38.144.95.66

Trace complete.

C:\Documents and Settings\Owner>

Re: gaming in basingstoke
 

& as if by magic i happen to have a BT connection handy here you go, exactly the same problem, exactly the same place. Sorry but dont look like a NTL issue.

C:\Documents and Settings\Owner>tracert www.novalogic.co.uk

Tracing route to www.novalogic.co.uk [38.144.95.66]
over a maximum of 30 hops:

1 31 ms 29 ms 29 ms btdhg508-hg1.ealing.broadband.bt.net
2 25 ms 29 ms 29 ms 217.47.6.*
3 27 ms 29 ms 29 ms 217.47.6.110
4 27 ms 29 ms 29 ms inh3cs02-500.imsnet3.btopenworld.com [213.1.119.
62]
5 126 ms 29 ms 29 ms btfl04-gig8-7.imsnet3.btopenworld.com [213.1.119
.157]
6 26 ms 29 ms 29 ms core2-pos6-2.ealing.ukcore.bt.net [194.72.9.253]

7 26 ms 29 ms 29 ms core2-pos5-0.telehouse.ukcore.bt.net [194.74.65.
181]
8 25 ms 29 ms 29 ms 195.66.224.185
9 117 ms 119 ms 119 ms p6-0.core02.jfk01.atlas.cogentco.com [154.54.1.5
]
10 116 ms 119 ms 129 ms p15-0.core01.jfk01.atlas.cogentco.com [66.28.4.1
65]
11 97 ms 99 ms 99 ms p12-0.core01.jfk02.atlas.cogentco.com [66.28.4.1
0]
12 106 ms 99 ms 109 ms p4-0.core02.dca01.atlas.cogentco.com [66.28.4.81
]
13 117 ms 119 ms 119 ms p14-0.core01.atl01.atlas.cogentco.com [66.28.4.1
61]
14 126 ms 129 ms 129 ms p14-0.core01.mco01.atlas.cogentco.com [66.28.4.1
53]
15 126 ms 129 ms 129 ms p14-0.core01.tpa01.atlas.cogentco.com [66.28.4.1
42]
16 147 ms 149 ms 149 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45
]
17 186 ms 179 ms 179 ms p14-0.core01.san01.atlas.cogentco.com [66.28.4.6
]
18 186 ms 179 ms 179 ms p6-0.core01.lax02.atlas.cogentco.com [66.28.4.23
0]
19 186 ms 179 ms 179 ms 204.6.150.242
20 237 ms 179 ms 189 ms 38.144.95.66

Trace complete.

Re: gaming in basingstoke
 

bt Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\keith>tracert 38.144.95.66

Tracing route to 38.144.95.66 over a maximum of 30 hops

1 13 ms 2 ms 2 ms voyager.home [192.168.1.1]
2 13 ms 12 ms 12 ms 217.47.206.58
3 13 ms 13 ms 12 ms 217.47.72.161
4 13 ms 14 ms 13 ms 217.41.169.13
5 15 ms 18 ms 13 ms 217.41.169.65
6 14 ms 13 ms 13 ms 217.41.169.122
7 13 ms 15 ms 12 ms 217.41.169.34
8 16 ms 12 ms 13 ms 213.120.193.18
9 13 ms 13 ms 13 ms core2-pos12-1.reading.ukcore.bt.net [194.72.0.21
3]
10 14 ms 14 ms 14 ms core2-pos13-0.ilford.ukcore.bt.net [62.6.196.233
]
11 15 ms 16 ms 15 ms core1-pos9-0.redbus.ukcore.bt.net [194.74.65.250
]
12 16 ms 15 ms 16 ms 195.66.224.189
13 15 ms 19 ms 15 ms p14-0.core01.lon02.atlas.cogentco.com [130.117.1
.101]
14 90 ms 89 ms 88 ms p6-0.core02.jfk01.atlas.cogentco.com [154.54.1.5
]
15 89 ms 88 ms 88 ms p12-0.core02.jfk02.atlas.cogentco.com [66.28.4.1
69]
16 87 ms 87 ms 89 ms p15-0.core01.jfk02.atlas.cogentco.com [66.28.4.1
3]
17 95 ms 98 ms 94 ms p4-0.core02.dca01.atlas.cogentco.com [66.28.4.81
]
18 104 ms 104 ms 105 ms p14-0.core01.atl01.atlas.cogentco.com [66.28.4.1
61]
19 120 ms 121 ms 117 ms p14-0.core01.mco01.atlas.cogentco.com [66.28.4.1
53]
20 114 ms 114 ms 114 ms p14-0.core01.tpa01.atlas.cogentco.com [66.28.4.1
42]
21 135 ms 133 ms 134 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45
]
22 * 164 ms 165 ms p14-0.core01.san01.atlas.cogentco.com [66.28.4.6
]
23 169 ms 168 ms 169 ms p6-0.core01.lax02.atlas.cogentco.com [66.28.4.23
0]
24 170 ms 169 ms 169 ms 204.6.150.242
25 169 ms 171 ms 168 ms 38.144.95.66

Trace complete.

C:\Documents and Settings\keith>

Re: gaming in basingstoke
 

It's not an ntl issue I'm afraid.

Re: gaming in basingstoke
 

but bt line plays perfect no connection loss but my ntl does not ????????

Re: gaming in basingstoke
 

Is that a statement or a question?

The Trace Routes that have been posted suggest that the fault does not lie on ntl's side.

Re: gaming in basingstoke
 

hi its a fact that i can use my bt line its perfect and i use my ntl line its not and there is many other complaints about ntl on the novaworld forums ,please tell me what the solution is ??? it crazy :confused:

Re: gaming in basingstoke
 

Do you have a link to all these complaints?

Re: gaming in basingstoke
 

can i ask where we are going on this i can put all the complaints in here yes ,but what will that do to solve this problem ...ntl have been told about this already not intrested so no point putting them in here ,i made the first post to see if someone had a answer to my probs not the opposite to see if im telling the truth...the facts are i cant use my ntl line playing in bhd novalogic and i can use my bt line what is the problem ????

Re: gaming in basingstoke
 

1) Gather all the evidence you can as ntl are notorious for not listening to customers.

2) Take said evidence to ntl management/directors if Tech Support will not listen-you have reported this to Tech Support....haven't you?

Re: gaming in basingstoke
 

there not intrested and i have emailed bill.goodland@ntl.com director of internet if hes still there if he is i bet he dont answer ....anyway just for record still the same connection losses on my ntl line and i have switched to my bt line and its fine ...

Re: gaming in basingstoke
 

And here was me thinking a lan party in basingstoke :D (i work in basingstoke - West Ham :) )

Re: gaming in basingstoke
 

please do you will be ok ,:cool: only on online gaming there is a problem when using ntl ....i have my good ole faithfull bt line to fall back on ;)

Re: gaming in basingstoke
 

Don't bother with Goodland-if you feel you have genuinely exhausted the normal methods, then mail one of the top brass listed here.

Good luck.

Re: gaming in basingstoke
 

thanks but already have guess what no answer yet but i only did it yesterday ...lets give ntl a month then we might here...:Yikes: hahahahahaha

Re: gaming in basingstoke
 

You already done what? :confused:

Mailed Goodland, or mailed the top brass I gave you addresses for? :confused: :confused:

Re: gaming in basingstoke
 

ive emailed simon duffy cheif executive based at hook which about 8 miles from me ,im tempted to go up there ,but i bet hes not in....

Re: gaming in basingstoke
 

still not heard from ntl ,and its for a pc for who asked me but your tread is not here , well ive cancelled with ntl 2 broadband accounts and few other people in basingstoke are doing the same :td: because no point paying for what it wont work in, nice one NTL for not listening im of to bt for another line .....

Re: gaming in basingstoke
 

had a replie from ntl he has appointed victoria dunn to look into my case personaly so maybe there is light at the end of the tunnel ??? ntl naaaaaaaaaaaaa but we will see.....