Installation Today!
 

NTL are scheduled to come today to connect us for phone, internet and tv. I've left the other half in charge - hope everything goes ok.

Our welcome letter with pin numbers and stuff has yet to arrive though.

:erm:

Re: Installation Today!
 

Good luck m8! :tu: :)

Re: Installation Today!
 

it was defo ordered for you :rolleyes: thought it might have turned up :shrug:

Re: Installation Today!
 

wasn't in the post this morning unfortunately.

Does this mean we won't be able to use any of the services until it arrivies or will we get limited services?
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well they're currently installing.

they didn't have us down for the tv package! but they're installing anyway. They said we can call ntl to get the passwords and stuff rather than waiting for the letter. Could anyone provide me these via pm to save a call? I also need to sort out the tv now, we wanted the familiy package which i'm assuming we won't get as it wasn't on the order?
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thinking back when i placed the order over the phone they did confirm that i had ordered the tv package and the price quoted did definetly include it!

Re: Installation Today!
 

:D

Welcome to NTL...

(runs)

Re: Installation Today!
 

hopefully this is the only 2 niggles (welcome letter and tv mess up)

Re: Installation Today!
 

Hey simon,

I didn't get my welcome letter with my PIN number before they did the installation. From what I remember you can call Customer Services (0800 052 2000) and get it from them.

Good luck with the installation. I hope everything goes smoothly for you.

Phil.

Re: Installation Today!
 

do you know what time they're open till?

my name's on everything so not sure my gf will be given the details if she calls and i don't finish work till 5

Re: Installation Today!
 

Good luck, you will need to speak to NTL yourself and then tell NTL that you give your girlfriend permission to the deal with the account when you're not there.

CS is open until 8pm.

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ok, thank you.

Re: Installation Today!
 

Hi!:)
When i had digital tv installed last week the engineer gave me a pin number and a welcome pack after i asked for it.
He forgot to tell me the channels might take a while to come on (family pack).
They finally came on about 18 hrs later :Yikes:.
Had no problems since the install just wish I'd changed over from analogue sooner.
Jackie:D

Re: Installation Today!
 

well the engineer has said to call so i guess they don't have any. Not sure how it all works.

We had sky in our last place so i'm used to lots of choice, these past few weeks on analoge have been very frustrating! We chose ntl because having phone, tv and internet all together worked out a hell of a lot cheaper than what we were paying.

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Don't let the engineer go unless the BB is working.....

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too late. they're gone.

they said we can't use the internet until i get a "serial number" and "password" and input these into the software that comes with the cd?

apparently the tv is up and working ok and the phone will be on shortly.

Re: Installation Today!
 

Oh dear.....:erm:

I have a feeling (& I may well be wrong here-in fact I hope I am), but I think you are about to experience a dose of nt:hell in it's purest form. :(

Re: Installation Today!
 

got the username and password. Apparently i don't need anything else?

will check when i get home!

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I have to agree with neil there as i said in another thread "not good enough" why should you do all the donkey work to get your services on its just not good enough.

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The serial number will be ntl-ct8-cj486. They are all the same.

You will then need a PIN number for when you run the CD. This should have come out by letter, if it hasn't, then you'll need to call ntl to get it I'm afraid.

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thanks for the serial.

will the pin number they gave me not be the one that the cd will need? and if not then what's it for lol?

Re: Installation Today!
 

From memory I think the serial number is only needed if registering without the CD. All it actually does is tell the reg server whether you have cable modem or a set top box.

The PIN is specific to you, and is needed whichever method you use to register. You'll be asked for PIN and surname, but you only need to do this once. All the PIN does is identify your broadband account, so that when the modem is registered by the system it knows whose account to add it to.

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ok that's great. Sounds like i have everything i need then.

and they didn't even need to dig up the drive... bonus!

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well the pin number given was wrong but i called up, got answered almost straight away and given another one which worked!

internet seems fine, phone seems fine. pace box has crashed once already and we don't have our packages yet.

It took 2 external engineers, 1 internal and 2 regional managers to install the services!!!

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installation was finished at approx 12pm yesterday. Still waiting on the family and movie tv package

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Well at least they got installed! :D

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i must say that the 3 times in total i've called ntl the longest i've had to wait is about 2 mins and i've got through to english call centres with very helpfull people.

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It is amazing NTL still leg it on installs. When I had Telewest installed the guy did not leave until he was browsing the Interweb via the cable modem.

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To be honest I would not want an installer mucking about with my PC and installing the service on it as NTLs guide tells you how to. As long as the installer checks levels, etc I would be quite happy to let him go. He could hang about and have a cuppa whilst I completed the installation if he wanted.